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What is internalDesk?

As a consultancy or agency, your central aim revolves around fulfilling the specific goals outlined by your clients, with the role of digital solutions becoming increasingly vital in this landscape. By incorporating internalDesk, you can tackle various challenges at once with efficiency. This cutting-edge platform for internal communication and collaboration evolves alongside your client’s organization, enabling you to deliver consistent value and tangible results. By enhancing business performance for your clients more regularly, you are likely to receive additional opportunities for collaboration in return. This ultimately leads to steady streams of recurring income and improved profit margins for your agency. Moreover, internalDesk provides not only the core features expected from such a platform but surpasses those expectations. This adaptability is a significant asset. Our smart modular design allows the platform to expand in response to the changing demands of your clients' businesses. There is no secret recipe for breaking down silos, promoting the sharing of best practices, or enabling better decision-making through a collaborative network; it simply requires the strategic use of effective tools to facilitate success. In conclusion, embracing these innovative solutions positions your agency at the forefront of client satisfaction and long-term growth.

What is BoldDesk?

BoldDesk empowers businesses to swiftly and effectively address customer inquiries and issues, enhancing overall customer satisfaction. With its automation capabilities, BoldDesk helps organizations optimize their ticketing workflows, leading to significant time savings and heightened productivity. Additionally, BoldDesk facilitates collaboration among team members, enabling them to collectively tackle client issues, which contributes to quicker resolution times and improved outcomes. The platform’s dashboards and analytical tools deliver real-time data, enabling organizations to gain insights into their support operations, pinpoint challenges, explore opportunities for enhancement, and recognize emerging trends. Furthermore, BoldDesk's robust ticketing and task management features streamline the management of support operations, ensuring not only faster resolution times but also reduced operational costs while fostering a more organized workflow. This comprehensive approach ultimately leads to a more efficient customer support ecosystem.

Media

Media

Integrations Supported

Aircall
Asana
Azure DevOps Server
Dropbox
Exotel
Google Calendar
Google Drive
Instagram
LINE
PagerDuty
Pipedrive Dealbot
Ringover
Salesforce
Stripe
Telegram
Twilio
WhatsApp
WooCommerce
YouTube
Zoom

Integrations Supported

Aircall
Asana
Azure DevOps Server
Dropbox
Exotel
Google Calendar
Google Drive
Instagram
LINE
PagerDuty
Pipedrive Dealbot
Ringover
Salesforce
Stripe
Telegram
Twilio
WhatsApp
WooCommerce
YouTube
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

€4 per user per month
Free Trial Offered?
Free Version

Pricing Information

$99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

internalDesk

Date Founded

2012

Company Location

Sweden

Company Website

internaldesk.com

Company Facts

Organization Name

Syncfusion

Date Founded

2001

Company Location

United States

Company Website

www.bolddesk.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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