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Ratings and Reviews 108 Ratings
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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
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Act!Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
What is kpi.com Sales?
Sales. Our software is specifically designed to cater to the unique needs of your sales team, offering customizable deal flows, various pipeline stages, and real-time customer status updates. Tasks can be assigned effortlessly, and logging calls and meetings is made easy to boost overall productivity. We deliver the most straightforward solution for generating leads, qualifying them, converting opportunities, and effectively closing deals. Marketing. Broaden your reach with our all-encompassing online marketing and customer engagement tools, which encompass mass emailing, SMS, and chat capabilities. All communications can be automated and smoothly integrated with platforms such as Google G-suite, Microsoft Office 365, and numerous social media channels. Support. Efficiently manage all forms of interaction with both potential and current customers through email, phone, and live chat. We ensure that cases and support tickets are tracked, prioritized, and resolved in a timely manner. Our efficient workflow automation reduces stress for your customers as well as your support staff. Additionally, consider hiring a digital marketer who can help to develop creative brands and build a strong online customer base that surpasses the competition. Search Engine Optimization. Our expert SEO services guarantee that your website attains high visibility and a prominent position on search engine results pages, which drives increased traffic and potential new customers to your business. Moreover, we prioritize ongoing enhancements to ensure that your digital footprint remains competitive in the ever-evolving online environment. By staying ahead of industry trends, we help safeguard your market position for the future.
What is EngageBay?
EngageBay is an easy-to-use, cost-effective platform that integrates marketing, sales, and service automation, complete with a free CRM. Designed specifically for small businesses and startups, it aims to facilitate growth and efficiency. The marketing automation tools empower you to streamline your tasks, engage your audience, and reduce the time spent on mundane activities. Additionally, the sales automation features enable you to manage your contacts effectively, monitor deals, and develop a robust sales pipeline. This platform also fosters enduring customer relationships through its comprehensive features. Furthermore, you can deliver prompt assistance to your clients using the helpdesk and live chat functionalities, which allow you to efficiently track, prioritize, and resolve customer support inquiries in just a few minutes. Ultimately, EngageBay serves as an all-in-one solution for businesses looking to enhance their operational capabilities and customer service.
Integrations Supported
Aircall
Amazon SES
Easyflow
Google Drive
HubSpot CRM
HubSpot Customer Platform
Intercom
Jotform
Mailgun
Morphic
API Availability
API Availability
Has API
Pricing Information
$10 per user, per month
Free Trial Offered?
Pricing Information
$10.79/user/month (biennially)
All In One plans starting from $10.79 to $57.59 (paid biennially)
Marketing Bay starts from $9.35 to $35.99 (paid biennially)
Sales Bay starts from $9.35 to $35.99 (paid biennially)
Service Bay is FREE forever
Marketing Bay starts from $9.35 to $35.99 (paid biennially)
Sales Bay starts from $9.35 to $35.99 (paid biennially)
Service Bay is FREE forever
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
KPI Software
Date Founded
2004
Company Location
United States
Company Website
www.kpi.com
Company Facts
Organization Name
EngageBay
Date Founded
2017
Company Location
United States
Company Website
engagebay.com
Categories and Features
CRM
Calendar/Reminder System
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Task Management
Territory Management
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Email Marketing
A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Help Desk
Document Storage
Email Integration
Knowledge Base
Live Chat
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Landing Page
A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates
Lead Generation
Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification
Marketing
Not specified
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Multi-Account Management
Post Scheduling