Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Pipedrive Reviews & Ratings
    12,537 Ratings
    Company Website
  • Adversus Reviews & Ratings
    172 Ratings
    Company Website
  • Bigly Sales Reviews & Ratings
    9 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • ClickUp Reviews & Ratings
    19,572 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    115 Ratings
    Company Website
  • Intermedia Unite Reviews & Ratings
    1,634 Ratings
    Company Website

What is kustomeroo?

The modern customer experience platform serves various industries, including healthcare, retail, and finance, among others. It prioritizes identifying obstacles and addressing customer needs right from the first point of contact. A standout feature is the provision of live video support that can be accessed through any website. Trust with customers can be greatly strengthened through interactive communication tools like video chat, particularly when they face challenges. This innovative technology enables support representatives to quickly grasp the issues customers are experiencing, making the resolution process more efficient compared to conventional methods that rely on phone conversations or text-based chats. The level of personalization achieved through video interactions is crucial, as it nurtures deeper customer relationships and boosts loyalty. By enhancing the overall experience, this strategy not only increases the lifetime value of customers but also fosters a sense of connection to the brand, leading them to feel that their concerns are genuinely appreciated and resolved. Consequently, businesses are able to build a more engaged and content customer community, which is essential for long-term success. Ultimately, the integration of such interactive features can redefine how companies interact with their clientele.

What is Local Measure Engage?

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Shopify
Follow Up Boss
Pipedrive
Slack
Webflow

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Shopify
Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
Instagram
Jira
LINE
Microsoft Teams
Salesforce
WeChat
WhatsApp
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per month
Free Trial Offered?

Pricing Information

On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities.

Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.

Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.

Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.

Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.

Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

kustomeroo

Company Location

United States

Company Website

www.kustomeroo.com

Company Facts

Organization Name

Local Measure

Date Founded

2013

Company Location

Australia

Company Website

www.localmeasure.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Real-time Chat
Reporting/Analytics

Contact Management

Not specified

Customer Engagement

Analytics
Live Chat

Customer Experience

Analytics
Dashboard
Sentiment Analysis

Telemarketing

Call Logging
Call Recording

Categories and Features

AI Call Center

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Communications

Not specified

Customer Communications Management

Chat / Messaging
Multi-Channel Communications
Personalization

Customer Experience

Analytics
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis

Customer Service

Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Workflow Management

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting

Popular Alternatives

Popular Alternatives