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What is nexogy?

Nexogy® transforms the way businesses operate by consolidating phone systems, messaging, internet access, and video conferencing into one cohesive platform. This integration fosters effortless communication management across multiple channels, allowing for rapid response to incoming messages. Equipped with features such as automated responses and document sharing, businesses can significantly enhance their productivity levels, enabling them to complete tasks more efficiently. Users benefit from the convenience of communicating through their smartphones while still accessing the full range of traditional phone system functionalities. Furthermore, the clear commission structure offers clients an intuitive tool that boosts satisfaction and nurtures long-lasting partnerships. Nexogy® also provides some of the best high-speed bandwidth rates available nationwide, making large data transfers and smooth streaming of audio and video content possible. To further enhance communication within the organization, supervisors can record, monitor, and provide coaching to their agents, as well as join ongoing calls, thereby promoting improved interactions between agents and customers. This all-encompassing strategy ensures that businesses are equipped to adapt and succeed in an ever-evolving digital environment, ultimately leading to greater operational efficiency and innovation.

What is TelStrat QM?

Enable your team members, such as supervisors, trainers, Quality Assurance staff, and agents, to improve customer interactions effectively. Leverage an intuitive platform that allows you to review both live-monitored and recorded calls, as well as synchronized voice and screen recordings. Automatically analyze interactions to reveal actionable insights that can greatly enhance service quality. Assess call-handling skills and ensure agents adhere to established scripts and protocols using cutting-edge call center quality management software. Streamline team performance management with a user-friendly interface that facilitates the listening, viewing, evaluation, and scoring of agents, while also providing valuable coaching and e-Learning opportunities. Provide your agents with curated call content and e-Learning resources that enhance key performance indicators (KPIs) through timely, relevant, and consistent feedback. Carry out evaluations in a smooth and efficient manner to set up agents for success by delivering detailed performance reports that pinpoint areas needing improvement and highlight excellence. By implementing these strategies, you can foster a culture of ongoing enhancement within your call center, ultimately leading to better customer satisfaction and increased operational efficiency. This commitment to continuous improvement will not only benefit your team but also cultivate a positive work environment that encourages growth and collaboration.

Media

Media

No images available

Integrations Supported

Integrations Supported

Calabrio Quality Management
IBM Apptio

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

nexogy

Date Founded

1999

Company Location

United States

Company Website

www.nexogy.com

Company Facts

Organization Name

Serenova

Date Founded

2013

Company Location

United States

Company Website

www.serenova.com/products/telstrat/recording-quality-management/

Categories and Features

Business VoIP

Not specified

Call Center

Not specified

Cloud PBX

Not specified

Softphone

Not specified

Video Conferencing

Not specified

Categories and Features

Quality Management

Not specified

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