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Ratings and Reviews 0 Ratings
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What is parcelLab?
parcelLab stands out as a worldwide provider of enterprise software solutions, empowering brands to enhance their revenue streams while minimizing both operational expenses and complexities, all while improving the customer journey.
Our acclaimed post-purchase platform allows brands to elevate their operational interactions from ordinary to extraordinary, crafting highly personalized experiences that leave customers with memorable moments of joy.
With a trusted network that includes over 800 brands such as IKEA and Chico's, we monitor shipping information from 350 carriers and efficiently manage post-purchase experiences across 175 countries.
Discover more by visiting parcelLab.com to see how we can help your brand thrive in the global marketplace.
What is ClickPost?
ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers.
Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered."
ClickPost makes post-purchase your loyalty driver
- Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV.
- Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers.
- Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value.
Intelligent Operations That Scale
- Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions.
- Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs.
- Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically.
- Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows
- Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice.
Integrations Supported
Delhivery
FedEx Ship Manager
Budbee
Flip
Integrations Supported
Delhivery
FedEx Ship Manager
Amazon
Appbrew
Base.com
BetterCommerce
DataChannel
Integry
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Webinars
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
parcelLab
Date Founded
2015
Company Location
United States
Company Website
parcellab.com
Company Facts
Organization Name
ClickPost
Date Founded
2015
Company Location
India
Company Website
www.clickpost.ai/
Categories and Features
Categories and Features
eCommerce Tools
Not specified
Logistics Intelligence
Not specified
Returns Management
3PL / ERP Integration
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration