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What is parcelLab?

parcelLab stands out as a worldwide provider of enterprise software solutions, empowering brands to enhance their revenue streams while minimizing both operational expenses and complexities, all while improving the customer journey. Our acclaimed post-purchase platform allows brands to elevate their operational interactions from ordinary to extraordinary, crafting highly personalized experiences that leave customers with memorable moments of joy. With a trusted network that includes over 800 brands such as IKEA and Chico's, we monitor shipping information from 350 carriers and efficiently manage post-purchase experiences across 175 countries. Discover more by visiting parcelLab.com to see how we can help your brand thrive in the global marketplace.

What is Perform.AI?

Ambitious brands run their entire commerce experience on Perform.AI. One connected system covers the full path a shopper takes — and the path their AI agent takes too: being surfaced and recommended, buying, receiving, sending back. Powering it is AI Decision Intelligence, a data engine that never stops working on three outcomes: fatter gross margin, customers who stay, leaner logistics cost. Brands like Nespresso, Shopify, Puma and Zalando are already on the platform, backed by more than 1,100 carrier connections worldwide.

Media

Media

Integrations Supported

SAP Store
Budbee
Delhivery
FedEx Ship Manager
Flip
Paack
SEUR PRO
Salesforce
Zendesk

Integrations Supported

SAP Store
Shopify

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Book a demo to receive a thorough consultation with our experts and get a custom quote for your business needs.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

parcelLab

Date Founded

2015

Company Location

United States

Company Website

parcellab.com

Company Facts

Organization Name

Perform.AI

Date Founded

2016

Company Location

Singapore

Company Website

www.perform.ai/

Categories and Features

Returns Management

Not specified

Shipment Tracking

Not specified

Shipping

Not specified

Categories and Features

AI Search Monitoring

Not specified

Logistics

3PL
Order Management
Shipping Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

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