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What is thatChat?

thatChat is a customizable self-hosted platform created for AI-driven communication and customer support, specifically optimized for online retail websites. It allows businesses to deploy the service on a variety of platforms, including PHP hosting, VPS, Docker, or personal servers, and features an integrated chat widget that utilizes content from their sites, documents, and knowledge bases to answer visitor questions. Among its many capabilities are automating responses to common inquiries, capturing potential leads, managing appointment requests, addressing product-related questions in e-commerce, keeping track of conversation history, and enabling a smooth handoff from AI to human representatives. Furthermore, teams can integrate their preferred AI service provider’s API keys, with options such as OpenAI, Anthropic Claude, Google Gemini, and Groq, while also benefiting from provider routing and fallback options. The platform includes modules for WordPress and PrestaShop, as well as a REST API and webhooks to boost its capabilities. Crucially, all data related to conversations and knowledge is stored on the customer's infrastructure, with AI usage billing handled independently by the selected provider. To enhance operational efficiency, there is also a mobile app available for operators, enabling them to manage and respond to active discussions with ease. Overall, thatChat provides a comprehensive and flexible solution for businesses aiming to improve customer engagement and support. This adaptability makes it an appealing choice for various industries looking to streamline their customer interaction processes.

What is BeeAssist AI?

BeeAssist AI is an innovative cloud-based assistant tailored to improve customer service and sales engagement. Businesses have the opportunity to customize it by training the assistant with their website content, uploaded files, product details, and other pertinent information, and they can easily add its chat functionality to their site through a straightforward script. This powerful tool responds effectively to visitor questions using the supplied resources, qualifies potential leads, and can transition unresolved queries to a human agent, complete with the relevant conversation history for better understanding. For e-commerce businesses, the assistant leverages product-feed information to answer questions regarding items, prices, and stock levels. Furthermore, BeeAssist AI manages customer emails and provides comprehensive conversation logs and analytics to monitor performance metrics. Teams can modify the assistant's communication style and establish escalation protocols as needed. Aimed at small enterprises, professional services, and online merchants, it delivers support for customers and lead generation, while more sophisticated sales and internal knowledge features are available through premium subscriptions, thereby equipping users with essential tools for effective customer interaction. This holistic strategy not only simplifies communications but also significantly improves the overall customer journey, ultimately fostering stronger relationships between businesses and their clients.

Media

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Media

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Integrations Supported

Claude
Gemini
Groq
OpenAI
PrestaShop
WordPress

Integrations Supported

Google Shopping
WooCommerce

API Availability

Has API

API Availability

Pricing Information

$18/month
Starter is €16/month or €160/year; Business is €41/month or €410/year. Enterprise pricing is by request. AI-provider usage is billed separately by the selected provider. Optional assisted setup is a one-time fee.

Pricing Information

€21/month
The Starter plan is €21/month. VAT is not added to displayed prices. New accounts receive a 14-day free trial with no credit card required.
Free Trial Offered?

Supported Platforms

Android
iPhone
iPad
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

La Luce

Date Founded

2013

Company Location

Czech Republic

Company Website

www.thatchat.ai/en/

Company Facts

Organization Name

Mészáros Zsolt

Company Location

Hungary

Company Website

beeassistai.com

Categories and Features

AI Chatbots

Not specified

Categories and Features

AI Chatbots

Not specified

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