Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 3 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

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What is uBugtrack?

uBugtrack is a sleek and efficient collaboration tool that enables real-time oversight of tasks, issues, crashes, and releases. To facilitate quick updates, any changes made to a ticket since your previous check-in are displayed in bold for your convenience. When you start a new build, clicking "create release note" allows uBugtrack to automatically include all recently resolved or closed tickets in the release note. Furthermore, any new comments you post on a ticket will be instantly sent to a specified Slack channel, ensuring your team stays updated. The platform also offers a RESTful JSON API, which allows seamless integration with your current applications to boost functionality. As it stands, uBugtrack is available in public beta at no cost, with no limitations on usage, enabling you to manage production tickets without concerns over data removal once the beta phase ends. This makes it a superb option for teams seeking a streamlined and effective task management system, providing both ease of use and extensive features.

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Media

Media

Integrations Supported

Integrations Supported

Bizzy
Blink
Chronicle SOAR
Mail360
ManageEngine Applications Manager
ManageEngine EventLog Analyzer
ManageEngine Firewall Analyzer
ManageEngine Network Configuration Manager
ManageEngine OpManager
ManageEngine OpManager Nexus
ManageEngine Vulnerability Manager Plus
Microsoft 365
SMSEagle
Slack
Workativ
Wufoo
Zero Incident Framework
Zoho Analytics
Zoho Voice
eG Enterprise

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$120.00/year/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

uBugtrack

Company Location

France

Company Website

ubugtrack.com

Company Facts

Organization Name

ManageEngine

Company Location

India

Company Website

www.manageengine.com/products/service-desk/

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Task Management

Categories and Features

AI-Powered ITSM Tools

Not specified

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Service History

Contract Management

Buy Side (Suppliers)
Completion Tracking
Full Text Search
Government Contracts
Sell Side (Customers)

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Incident Management

Ticket Management

Issue Tracking

Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Recurring Issues
Task Management

IT Asset Management

Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Self Service Portal

Project Management

Gantt Charts
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

SLA Management

Not specified

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