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What is urLive?

urLive enables your customers to effortlessly initiate high-definition live video calls with your team, enhancing communication efficiency. This no-code cloud service is configured, managed, and supported via an intuitive web portal. In contrast to traditional teleconferencing solutions, your team can handle multiple incoming video calls simultaneously through the same link, ensuring seamless connectivity. There is no need for downloads, installations, passwords, or account setups, streamlining the process for users. Customers can engage in unique private video calls with your designated team by simply clicking on an endlessly reusable URL known as an Infinity Link. These brandable, text-based URLs can be easily shared across various platforms, including your website, CRM, social media, chatbots, kiosks, SMS/text messages, and emails, to enhance or elevate communication efforts. The video calls can be accessed from any device or platform through a web browser, ensuring maximum accessibility. Calls are intelligently routed to specific individuals or designated groups based on customizable rules of availability and expertise. Answered calls don’t need a host, as they can seamlessly involve other agents through addition, forwarding, or transfer options. Additionally, the service includes a feature to schedule calls, providing further flexibility. Furthermore, Capacity Services™ are available to respond to calls whenever your team is unavailable, ensuring no customer is left unattended. This innovative approach personalizes customer engagement, allowing for more meaningful interactions through live video calls initiated by the clients themselves.

What is Enghouse Vidyo?

Enghouse Vidyo offers a sophisticated video conferencing and collaboration platform designed to enable organizations to conduct online meetings and enhance interactions among teams, clients, partners, and suppliers. The solution provides a seamless user experience across multiple devices, such as smartphones, computers, and conference rooms, ensuring that communication remains fluid and consistent. Prioritizing security, Vidyo protects communications across cloud, hybrid, and on-premise deployments, adhering to rigorous standards like SOC 2 and HIPAA. Its rapid cloud deployment capabilities allow for quick implementation, reducing disruptions to ongoing operations and facilitating a swift return on investment. Additionally, by integrating video into omni-channel contact centers, Vidyo significantly enhances customer experience (CX), empowering agents to assess situations in real-time, which leads to quicker resolutions and improved service quality. This extensive functionality makes Vidyo an exceptional choice for organizations aiming to advance their communication and engagement strategies effectively, and it fosters a collaborative environment that drives productivity and innovation.

Media

Media

Integrations Supported

Integrations Supported

Fantastical
Google Calendar
Kuber
Microsoft Outlook
SimpleVisit
Unblu

API Availability

API Availability

Pricing Information

$450 per month
Our pricing is competitive with a business phone line or a VOIP account.

Pricing quotes are based on how many Infinity Links you require and the number of agents per Infinity Link.

Annual plans are discounted at 20%.

Please schedule a short call for a quote . You'll also get to see the service in action!
Free Trial Offered?

Pricing Information

$18.99 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

urLive

Date Founded

2017

Company Location

Canada

Company Website

www.url.live/

Company Facts

Organization Name

Enghouse Video

Date Founded

2005

Company Location

United States

Company Website

www.enghouseinteractive.com/products/video-conferencing-vidyo/

Categories and Features

Customer Engagement

Analytics
Communication Management
Live Chat
Video Content

Team Communication

Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Video Conferencing

Telephony

Contact Management
Inbound Reporting

Video Conferencing

Mobile Access
Real-Time Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Categories and Features

Video Conferencing

Mobile Access
On-Demand Webcasting
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Mobile Access
On-Demand Webcasting
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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