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Ratings and Reviews 0 Ratings
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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
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MyQMyQ develops print management solutions offering secure, user-friendly experience across two product lines. MyQ X is a robust, feature-rich solution for small to enterprise organizations in three editions: Smart, Enterprise, and Ultimate. MyQ Roger is a public cloud-based solution designed for cloud-first environment supporting hybrid and remote workplaces.
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Community PhoneTransforming communication within your organization, our service integrates your business phone number seamlessly with the devices of your employees. Featuring a host of impressive functionalities, callers can easily navigate through a professional voice-guided dial menu, allowing them to make purchases, access MP3s, or connect with specific team members effortlessly. You can make and receive calls using your number across multiple devices without callers realizing that there are different lines involved. Employees enjoy the advantages of concealed in-house menus, the ability to transfer calls, and the convenience of sending voicemails straight to their email, all via a user-friendly dialpad. Best of all, implementing these innovative business capabilities requires no extra software or hardware, ensuring a straightforward transition. Your dialpad becomes a dynamic resource, making it simple to transfer either your business or personal number with just a single touch. Select from a variety of modern voice features designed specifically for your business or personal line, and we will manage the activation on your existing phone with minimal effort required from you. Our dedication lies in adapting your number to meet your changing requirements whenever you need it, ensuring that your communication remains efficient and effective. This flexible approach not only streamlines operations but also enhances overall productivity within your team.
What is xBlock AI?
Transforming disconnected business data into actionable insights is crucial for the hospitality sector. The xBlock AI assistant uncovers hidden opportunities within the data that restaurants and hotels already possess. By integrating various technology platforms, internal documents, and transcripts from conversations, we develop a unified, voice-enabled system. General managers can conveniently access important financial reports, delegate tasks automatically, and receive daily updates simply by using their voice. At the same time, employees can quickly obtain answers to urgent questions and go through self-paced training just by speaking. In an ever-evolving workforce that demands ongoing skill enhancement, xBlock alleviates the burden of searching through paperwork or dealing with multiple interfaces. This method equips employees with immediate access to a dependable, centralized information source. By offering a comprehensive platform for managing hospitality data, we promote seamless and instant interactions for both guests and staff, significantly improving the overall experience in the industry. Furthermore, this innovative technology not only streamlines operations but also fosters a more engaged workforce, ultimately leading to higher customer satisfaction.
What is SearchExpress?
Cost-Effective Document Management Solutions
Transitioning to a digital office setup will help eliminate the need for paper while streamlining various processes.
The document management software from SearchExpress enables the sharing of not only scanned documents but also eForms, as well as Word and Excel files.
Employees have the flexibility to access crucial documents from their smartphones, tablets, or PCs, enhancing overall productivity.
Harnessing the Power of Machine Learning
With SearchExpress, manual data entry can be replaced by Artificial Intelligence, significantly reducing human error.
The software utilizes pre-trained Microsoft Machine Learning AI to automatically extract invoice details without requiring any additional training.
Streamlining Document Management
SearchExpress provides advanced search capabilities and document workflows that help automate business operations, ensuring that team members have timely access to necessary information.
The innovative SearchExpress Voice Digital Assistant, known as Cyber Express (TM), facilitates voice-activated queries, allowing users to access their business’s data effortlessly.
This smart speaker and smartphone assistant enables users to ask questions verbally and receive spoken answers regarding their business information, enhancing accessibility and convenience.
SearchExpress is available in both cloud-based and on-premises formats, offering flexibility to meet varying business needs.
Integrations Supported
Integrations Supported
Microsoft 365
Microsoft Dynamics GP
PSA
QuickBooks Desktop Pro
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
$39/user/month Cloud.
Cloud and on-premises versions available.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
On-Prem
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
xBlock AI
Company Location
United States
Company Website
xblock.ai/
Company Facts
Organization Name
SearchExpress
Date Founded
1984
Company Location
United States
Company Website
www.searchexpress.com
Categories and Features
AI Tools
Not specified
Categories and Features
Digital Workplace
Document Management
Knowledge Management
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Document Archiving
Document Capture
Document Indexing
Document Retention
Electronic Signature
Email Management
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Version Control
Document Workflow
Not specified
Electronic Data Capture
Audit Trail
Data Entry
Data Verification
Distributed Capture
Document Imaging
Document Indexing
Forms Management
Remote Capture
Remote Work
Electronic Signature
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Configurable Workflow
Document Management
Forms Management
Mobile Access
No-Code
Workflow Configuration