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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is ChatterMate?

ChatterMate is an AI customer support platform for businesses that want to cut response times without expanding headcount. It learns directly from your existing documentation, PDFs and website pages, then resolves routine enquiries — product questions, order tracking, FAQs — automatically, 24 hours a day, with answers cited back to your own source material rather than invented. AI and human agents work from one shared inbox across nine channels, so any conversation can be escalated to a person with full context in a single click. Teams get a visual no-code workflow builder, built-in AI ticketing, lead capture that qualifies visitors mid-conversation, a self-service help center generated from the same knowledge base, multi-language support and analytics. Deploy as cloud SaaS or self-host on your own infrastructure — the platform is open source (Apache-2.0) and supports local models via Ollama for full data control. Integrates with Slack, Shopify, Jira, webhooks and REST API. Free tier available.

Media

Media

Integrations Supported

Shopify
Slack
Telegram
WhatsApp
Ameyo by Exotel
Avaya Experience Platform
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
LINE
Microsoft Teams
Operata
SAP SuccessFactors
Salesforce
ServiceNow
Skype
Viber
WooCommerce
X (Twitter)

Integrations Supported

Shopify
Slack
Telegram
WhatsApp
Ameyo by Exotel
Avaya Experience Platform
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
LINE
Microsoft Teams
Operata
SAP SuccessFactors
Salesforce
ServiceNow
Skype
Viber
WooCommerce
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$19/agent/month
Free: $0 forever — 1 agent, 1 knowledge source, 300 messages/month, 30-day retention. Base: $19 per agent/month (₹999) — 5 agents, 5 knowledge sources, 1,000 messages/month, 90-day retention, analytics, custom branding, team collaboration, workflows, custom models. Pro: $39 per agent/month (₹2499) — 10 agents, 20 knowledge sources, 10,000 messages/month, 1080-day retention, AI ticketing, lead capture, API access, MCP tools, priority support. Save 20% billed yearly. Enterprise edition available with SSO, custom retention and volume pricing. All plans are open source and self-hostable — bring your own models.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

ChatterMate

Date Founded

2025

Company Location

United states

Company Website

chattermate.chat

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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