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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Richpanel?

Over 500 businesses utilize the Customer Support & Helpdesk software every day, designed specifically for rapidly growing companies that aim to expand without increasing their workforce. This innovative software allows you to address up to 50% of customer inquiries before they escalate to agents, enabling the creation of tailored self-service flows that facilitate growth without the necessity of hiring additional staff. Gone are the days of toggling between multiple tabs, as Richpanel presents customer and order information in a comprehensive context alongside each ticket, significantly streamlining agents' efficiency. Integration is seamless, with compatibility for platforms like Shopify, Shopify Plus, and Magento. Furthermore, you can oversee all your support channels from a singular interface, allowing customers to reach out through chat, email, Facebook, Instagram, phone, or SMS, while you manage their requests from a visually appealing dashboard. Additionally, the platform enhances productivity through automation, enabling you to gather visitor emails, set expectations for response times, qualify incoming inquiries, and route them based on skill set. This comprehensive and flexible reporting system features an aesthetically pleasing user interface, ultimately boosting team productivity, increasing revenue potential, and enhancing overall customer satisfaction. With such capabilities, businesses can not only streamline their support processes but also foster stronger relationships with their customers.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Magento
Shopify
WooCommerce
Avaya Experience Platform
Capillary Engage+
Cisco Unified Contact Center
Jira Service Management
Kroto
Operata
ServiceNow
Telegram
Vin WMS
VoiceX
X (Twitter)
Zendesk

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Magento
Shopify
WooCommerce
Meltano
Recharge
Segment

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$59/agent/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Richpanel

Date Founded

2019

Company Location

United States

Company Website

richpanel.com

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

AI Customer Service

Not specified

Customer Service

Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback

eCommerce Analytics

Not specified

eCommerce Tools

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Transfers / Routing
Website Visitor Tracking

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