Top Epicor CRM Alternatives

Epicor Kinetic boasts a legacy of over five decades in manufacturing, establishing itself as a leader in delivering customized solutions on a global scale. At the heart of the Epicor strategy lies the cultivation of authentic, enduring partnerships, which ensures that its offerings are responsive to ever-evolving business requirements. Kinetic aims not only to meet existing needs but also to guide organizations towards the principles of Industry 4.0 and smarter manufacturing practices. This proactive stance is enhanced by the Epicor dedication to pioneering cloud solutions, characterized by unparalleled security, ease of use, and robust support. With an intuitive interface, Epicor Kinetic -- the global, AI-powered cloud ERP designed specifically for discrete, mixed-mode, and make-to-order manufacturers in the small and mid-market spaces -- empowers everyday users to transform business data into actionable insights and impactful reports that enhance productivity. By incorporating cutting-edge AI, machine learning, and Internet of Things technologies, the user experience provided by Kinetic enables a seamless transition to modern manufacturing methodologies. While primarily focused on cloud-based solutions, Epicor Kinetic also accommodates on-premises and hybrid deployment options, ensuring flexibility for various operational needs. Kinetic not only propels customer ambitions forward by offering tools to enhance productivity, growth, and operational efficiency but also solidifies Epicor's role as an indispensable ally for the most vital enterprises worldwide. Consequently, partnering with Epicor translates into a strategic advantage in navigating the complexities of today's manufacturing landscape.

Prophet 21 was developed to enhance growth, modernize operations, and cultivate robust relationships with customers. While flexibility in software can sometimes lead to challenges for businesses, Prophet 21 aims to empower distributors to expand without hindering their growth potential. Leveraging the speed, security, and scalability of Microsoft Azure Cloud, users can access Prophet 21 seamlessly from any browser on various devices at any location and time. The platform allows for personalized views and customizable fields, enabling users to tailor their business logic effectively. With its RESTful API, integration with other business applications, customers, and partners becomes a streamlined process. Epicor Prophet 21 provides insights into customer behavior, allowing businesses to exceed expectations using its dashboards and tools, ultimately fostering customer loyalty. Moreover, the software enables the optimization of the quote-to-cash cycle, enhances profit margins, and ensures flawless order fulfillment. Your sales team can efficiently close deals both at the counter and through mobile devices or tablets. By employing strategic pricing informed by market data, sales history, and additional variables, businesses can further boost their margins and enhance their competitive edge. This comprehensive suite not only supports operational efficiency but also drives long-term success and customer satisfaction.

Epicor BisTrack stands out as a cutting-edge business management solution, specifically designed to cater to the distinct needs of the building materials industry, including lumberyards, construction suppliers, and distributors. Renowned for its comprehensive suite of tools, the software seamlessly integrates inventory management, purchasing, sales, and delivery functions within one user-friendly interface. Organizations can take advantage of its advanced reporting and analytics capabilities to enhance decision-making, optimize workflows, and elevate customer service standards. Additionally, the platform's robust mobile functionalities and effortless cloud deployment facilitate real-time collaboration, significantly boosting operational efficiency across teams. As companies adopt BisTrack, they can secure a competitive advantage in a rapidly changing market, enabling them to swiftly navigate new challenges and seize emerging opportunities. In essence, Epicor BisTrack is an indispensable resource for businesses aspiring to excel in the building materials sector, ensuring they remain resilient and forward-thinking in their strategies.

Epicor Indago WMS is a comprehensive warehouse management system designed to monitor the journey of each item, starting from receipt and extending until it departs from the facility. Moreover, the solution features mobile apps that facilitate immediate updates to inventory within the ERP system. This significant enhancement in inventory visibility and precision, coupled with real-time cycle counting, allows users to minimize their annual physical inventory needs. As a result, Epicor Indago WMS not only streamlines operations but also contributes to considerable savings in both time and labor costs. By improving overall efficiency, businesses can focus their resources on other critical areas.

Epicor Vision is a robust enterprise software solution designed for automotive aftermarket parts distributors focused on enhancing customer service and boosting profitability. This all-encompassing distribution management system is equipped with numerous high-value features that not only drive efficiency and increased profitability but also connect nearly every facet of your business, ensuring competitiveness in the current aftermarket landscape. Notable features include sophisticated inventory management and adaptable pricing strategies; cutting-edge sales acceleration tools; comprehensive insights into performance analytics; essential Epicor Vista® parts demand intelligence; connectivity channels that expedite operations throughout the supply chain; distinctive tools aimed at enhancing customer loyalty, such as CRM modules; seamless integration with the JMO warehouse management system; and visibility of inventory across the enterprise at points of sale. Designed to cater specifically to your individual business needs, Epicor Vision software simplifies the integration of all essential business processes into a unified platform, thereby streamlining operations even further. By choosing Epicor Vision, companies can not only stay ahead of the competition but also create a more cohesive and responsive business environment.

QASIDA is an advanced cloud-based business platform comprising over 170 applications designed to unify and streamline company operations across a variety of industries such as retail, wholesale, eCommerce, service, and rental management. The ecosystem features a sophisticated ERP system that manages economics, logistics, warehouse operations, payroll, and specialized production solutions. AI-powered stock forecasting enhances decision-making by analyzing trends across all integrated software used within the company. QASIDA’s CRM application centralizes customer and prospect data to boost sales potential and improve client relationships. Additional tools cover service order registration and rental product management, providing real-time overviews and operational control. Designed for mobility, the platform allows users to securely access vital company data anytime and from any device, facilitating remote work and business travel. By eliminating the need for costly infrastructure maintenance, updates, and unexpected failures, QASIDA helps reduce IT expenses and risks. The system supports flexible adaptation of services to meet changing business requirements and distributes IT costs over time. An innovative API enables seamless integration and data exchange with multiple established software platforms, ensuring smooth workflows. QASIDA’s comprehensive eCommerce solution handles all critical backend processes for online sales with maximum efficiency and reliability, helping businesses maintain full control and stay competitive.

Methodia stands out as a prominent provider of Business-as-a-Service (BaaS) and Software-as-a-Service (SaaS), delivering tailored business solutions aimed at enhancing efficiency in the energy and telecommunications sectors. We focus on creating comprehensive software solutions for utility management alongside innovative digital products for broadband, telephony, and energy services. Our vast expertise lies in streamlining business operations while offering consulting and IT services tailored to the utility and telecom industries. Established in the United States in 1998, we have expanded our reach to customers across Europe, North America, and South America. In 2008, Methodia relocated its headquarters and primary research and development center to Sofia, Bulgaria, which marked a significant milestone in our growth. Today, our dynamic team comprises over 70 skilled professionals from various fields, enabling us to manage the entire IT value chain effectively, ensuring we meet diverse client needs with precision.

The Epicor LumberTrack ERP system provides essential tools for manufacturers in the lumber and wood products industry, which encompasses those involved in producing treated wood, panel products, and remanufactured items, to optimize their operational efficiency. By utilizing the cloud-based Epicor Warehouse Management Solutions (WMS), businesses can greatly enhance accuracy, control, and productivity in their warehouse and yard operations. With immediate access to real-time data on inventory and delivery status, companies are empowered to manage their shipments effectively. Additionally, LumberTrack aids sales teams in closing deals more swiftly by equipping them with timely and accurate information. It ensures that every order is meticulously tracked throughout the entire production cycle, supporting adherence to project timelines. By generating precise and detailed invoices based on the most current data, the platform significantly improves customer service. Moreover, organizations benefit from the ability to create in-depth reports and utilize up-to-date business analytics for informed decision-making. Enhanced supply chain management strengthens vendor relationships and simplifies purchasing workflows, which contributes to overall operational effectiveness. This comprehensive strategy not only encourages business development but also cultivates a culture of agility and responsiveness, which is vital in today's competitive landscape. Ultimately, adopting such a robust ERP solution can lead to sustained success in the ever-evolving market.

Aligner ERP is a multifunctional enterprise resource management system tailored to enhance and automate operations across various sectors. It consolidates essential elements like finance, human resources, inventory management, supply chain logistics, sales, and customer relationship management. By utilizing real-time data tracking, businesses can make informed decisions, streamline workflows, and minimize inefficiencies. The platform features customizable modules, advanced AI analytics, and cloud-based accessibility for effective remote management. It promotes collaboration among multiple users and facilitates automated reporting while ensuring adherence to regulatory standards. With its task automation capabilities, role-based access control, and integration with third-party applications, the software significantly boosts productivity. Our intuitive dashboard delivers real-time performance insights, empowering companies to develop data-driven strategies. Moreover, Aligner’s scalable and flexible architecture is crafted to enhance operational efficiency, lower expenses, and foster sustainable growth for enterprises of all sizes, ensuring they remain competitive in a rapidly evolving market landscape.

The Epicor Predictive Inventory Assistant (PIA) is recognized as the first intelligent inventory management tool tailored specifically for the automotive aftermarket, providing stocking recommendations based on comprehensive financial insights from comparable retail locations. By leveraging the sophisticated features of the Epicor content engine along with AI-boosted inventory predictions, PIA empowers distributors and manufacturers to tap into revenue opportunities, protect their inventory assets, and reduce the risk of lost sales and weakened customer connections. This crucial market intelligence identifies parts that are missing from a store's inventory yet are contributing to growth in similar businesses. Furthermore, by taking into account the specific "personality dimensions" of each store, Epicor PIA offers unique insights that enhance the inventory intelligence available through other Epicor solutions. With its AI-driven predictive inventory functionalities grounded in the company's premier aftermarket content engine, Epicor PIA aids businesses in making strategic inventory decisions that can greatly influence their financial performance. Consequently, users can anticipate not just enhanced inventory management, but also a more robust alignment with evolving market needs, ultimately fostering stronger customer satisfaction and loyalty. This holistic approach ensures that businesses are well-equipped to adapt to changing demands while maximizing their operational efficiency.

Effortlessly capture, route, approve, and integrate invoices with Epicor ECM AP Automation, enabling enhanced efficiency through real-time access on any device from any location. The innovative system captures text from scanned or photographed invoices while automatically recognizing matches within Kinetic or Prophet 21, the updated designations for Epicor ERP solutions. By taking a quick photo with your smartphone or uploading a scanned document, you can rapidly retrieve essential information from vendor invoices. Customize automated workflows to fit your accounts payable (AP) procedures utilizing a user-friendly graphical interface. Additionally, the solution guarantees adherence to records retention policies and protects documents from potential threats. Each image is marked with a timestamp, preserving file integrity and tracking access and activity history. Epicor ECM AP Automation seamlessly integrates with Kinetic and Prophet 21, boosting overall operational efficiency. The addition of email notifications and one-click approval features streamlines the approval process, fostering better supplier relationships and helping you secure advantageous terms. With this level of automation, visibility and control over the accounts payable process are significantly improved, leading to more informed and strategic decision-making. Hence, organizations can expect a transformative impact on their financial operations, paving the way for sustained growth and efficiency.

In a data-driven organization, handling documents and files often feels like a chore that no one looks forward to. Epicor ECM provides an effective solution that simplifies content management by implementing automated workflows, ensuring real-time version control, and upholding robust security protocols. This system empowers teams to access information quickly and accurately, facilitating prompt responses for customers and vendors alike. It enhances collaboration among various departments, improving teamwork and decision-making by guaranteeing that essential content is always accessible. Whether implemented in the cloud or on-premises, Epicor ECM is a flexible and scalable content management platform that grows with your business. It seamlessly integrates with Epicor ERP and Prophet 21, contributing to overall enterprise efficiency. Users can capture content from any device globally and leverage automated data extraction to reduce errors and conserve time. Furthermore, it allows for real-time monitoring of collaboration and revisions while preventing overwrites through effective check-in/check-out controls, thus solidifying its role as an invaluable resource for contemporary organizations. As a result, Epicor ECM not only streamlines processes but also enhances overall productivity across the enterprise.

Epicor Cash Collect is a cloud-based solution that enhances and automates credit and collections processes, leading to improved cash flow and operational efficiency. By automating nearly 90% of accounts receivable tasks, the platform enables businesses to reduce overdue receivables by approximately 20%, resulting in payments that can be received up to 12 days sooner. This innovative solution provides accounts receivable teams with essential tools to collect and manage critical information, allowing them to prioritize customer interactions more effectively. Key features include communication workflows, automated reminders, a customer self-service portal, and advanced reporting capabilities. Furthermore, Epicor Cash Collect seamlessly integrates with major Epicor ERP systems such as Kinetic, Prophet 21, and Eclipse, creating a comprehensive approach to refining credit evaluations and accelerating dispute resolutions. This integration not only streamlines various processes but also strengthens the relationships between companies and their clients, ultimately leading to a more robust financial ecosystem. By adopting Epicor Cash Collect, organizations can expect to see not just operational improvements but also enhanced customer satisfaction.

The automotive industry demands exceptional precision and efficiency in its manufacturing and logistics operations. Epicor CMS serves as a tailored ERP solution for automotive manufacturers, featuring tools that meet the rigorous delivery expectations and tight production schedules set by their customers. By utilizing serialized inventory tracking, organizations can significantly reduce shipping errors and improve the accuracy of their inventory management. Furthermore, this system enables businesses to keep pace with changing customer labeling and compliance requirements through its sophisticated automotive EDI capabilities. The integrated MES collects data from production machinery, facilitating the automatic creation of crucial production metrics. Serialization, also known as license plating, greatly improves inventory accuracy, visibility, and traceability, allowing manufacturers to effectively oversee their operations and proactively address potential challenges. In responding quickly to changing customer demands, these companies can cater to specific labeling requests with ease. Additionally, the automation of inventory replenishment, based on stock levels or direct operator requests, enhances operational efficiency and guarantees a steady supply. Such advanced functionalities not only bolster productivity but also enable automotive manufacturers to thrive in a competitive and rapidly evolving market landscape. In this way, Epicor CMS stands as a vital tool for organizations aiming to streamline their processes while meeting the high standards of the automotive sector.

Innovo presents a robust array of mobile technology solutions tailored specifically for wholesale distributors, leveraging over a hundred years of combined expertise in electrical, plumbing, and HVAC inventory management software. This suite of mobile applications seamlessly integrates with the Epicor Eclipse distribution system, enhancing profitability, productivity, and return on investment. The implementation of these solutions results in improved sales performance and greater employee effectiveness, which in turn cultivates stronger customer loyalty and fosters deeper connections with clients. Additionally, these applications enable more precise billing, better logistical management, and reliable proof of delivery, while providing real-time insights into cash flow and business analytics. Users also enjoy streamlined inventory management, which helps maintain optimal stock levels and minimizes waste, ultimately leading to improved operational efficiency. As a result, businesses can adapt more swiftly to market demands and enhance their overall competitive edge.

The Integrated Service Estimator stands out as a cutting-edge and user-friendly solution that has benefitted numerous automotive service providers by streamlining their methods for generating accurate and professional repair estimates while effectively sourcing necessary replacement parts. This tool is ideal for any service shop looking to boost its revenue and profit margins. It can produce detailed estimates in less than two minutes, significantly reducing estimating errors, creating new service avenues, and enhancing both customer satisfaction and closing ratios. For more than fifty years, Epicor has enabled automotive businesses to integrate every aspect of the aftersales environment, resulting in better operational efficiency and faster, more profitable growth. The Integrated Service Estimator empowers dealerships to become top-tier suppliers of parts, tires, and services across a diverse array of vehicle makes, models, and years, while also simplifying the processes related to estimating, sourcing, inventory management, and parts delivery. Furthermore, it reveals untapped parts and service opportunities, aiding businesses in thriving amid fierce competition. By utilizing this innovative tool, service providers can secure their position at the leading edge of the automotive sector, ensuring long-term success and adaptability in a rapidly evolving market.

Epicor provides payment processing solutions that cater to businesses of all sizes, ensuring flexibility and efficiency. With their Epicor Payment Exchange, users can access extensive credit and debit processing functionalities at remarkably competitive rates. For those utilizing Epicor systems, the integrated Epicor Payment Direct processing option is also available. Moreover, mobile solutions allow businesses to bring the point of sale to their customers, significantly improving convenience. Epicor’s Payment Exchange effectively oversees all critical elements of card payment acceptance, including authorization, settlement, and detailed reporting. By harnessing technology and strong industry partnerships that support thousands of merchants, Epicor is able to offer volume discounts, leading to increased profitability from each sale. Beyond cost savings, Epicor Payment Exchange is equipped with advanced technology that enhances security, simplifies compliance, boosts customer service, and streamlines back-office operations. These features are standard with Epicor Payment Exchange, establishing it as a robust solution for diverse payment processing requirements. Additionally, the seamless integration of these services allows businesses to adapt to changing market needs, ensuring they remain competitive. This adaptability positions Epicor as a forward-thinking partner in the payment processing landscape.

Engaging, aligning, and guiding the innovative workforce of tomorrow is vital for maintaining your competitive edge and facilitating growth. It is imperative for human resources professionals to focus on strategic initiatives rather than getting overwhelmed by low-value administrative tasks. Epicor Human Capital Management delivers a robust human resource management system (HRMS) that can be deployed either in the cloud or on-premises, effectively managing your global workforce at every stage of their employment, from recruitment to retirement, which in turn nurtures a growth-oriented culture. As employee demands rise, Epicor HCM is inspired by consumer technology to create a user-friendly experience that enhances productivity and performance. With contemporary tools that simplify and automate self-service HR functions, employees can efficiently complete their tasks with reduced costs, ensuring support is accessible anytime and anywhere. This forward-thinking approach not only streamlines HR operations but also empowers employees to take control of their positions, ultimately driving the success of the organization. By prioritizing these initiatives, companies can cultivate a resilient workforce ready to meet future challenges.

Epicor Services delivers a comprehensive array of software solutions tailored for service-oriented enterprises, enabling effective resource management, streamlined service delivery, improved financial processes, and performance assessment throughout the organization. By utilizing advanced technology, Epicor Service Business Software provides an accurate and real-time insight into your service operations, empowering you to make informed management decisions confidently. The integrated business process management system is designed to adapt to the dynamic needs of your business environment. Our team of seasoned consultants brings a wealth of industry expertise, backed by a successful track record of implementations across the globe. Combining local insights with a global viewpoint, our international teams work to ensure that your business and ERP solutions are continuously optimized, regardless of your operational location. This comprehensive methodology not only enhances the efficiency of your service organization but also positions it for ongoing growth and innovation in the future. With Epicor Services, you can trust that your business will be equipped to meet the challenges of tomorrow head-on.

Infor® Supply Chain Management solutions facilitate the intelligent coordination of supply chains in real-time by digitizing processes from beginning to end, which allows businesses to gain immediate insights for informed decision-making and guarantees prompt deliveries to their customers. These cloud-based solutions contribute to lowering overall ownership expenses, promoting scalability, and improving both security and system reliability. Additionally, with continuous advancements and updates, users can enjoy peace of mind without the hassle of managing upgrades themselves. A well-integrated supply chain that maintains a cohesive approach to orders, shipments, and inventory, combined with digital processes, provides essential visibility that enhances operational speed and the ability to swiftly respond to unforeseen obstacles. By utilizing Infor's solutions, organizations are equipped to significantly elevate their operational effectiveness and agility in the rapidly evolving marketplace. Ultimately, these capabilities position businesses to not only meet current demands but also to anticipate future challenges with confidence.

Accessing real-time information about account statuses, inventory levels, sales trends, and a range of other metrics enables team members to significantly improve the quality of their engagements with customers. Tailored for mobile use, SalesProGo provides your team with crucial tools that help them evolve into trustworthy business partners for all commercial accounts. Team members have the ability to verify product availability, such as batteries and consignment goods, assess account-specific pricing, and place orders instantly while on the go, all while sharing the latest promotional materials designed to enhance sales and profitability. Moreover, it facilitates the quick documentation and resolution of any issues that could impact sales and customer satisfaction. It is essential that every team member, including those in warehouse and delivery roles, is aware of and addresses the unique requirements of each account. Epicor SalesProGo offers a robust collection of productivity resources that aid sales professionals and managers in better organizing and executing their daily sales and administrative responsibilities, thereby promoting superior overall performance and customer interactions. By leveraging these tools, teams can function more cohesively and effectively, resulting in increased success in their sales initiatives. This comprehensive support not only enhances individual productivity but also fosters a culture of collaboration within the organization.

Enhance your dealership's profitability with a holistic service experience solution aimed at improving every facet of your operations. Are you ready to boost your revenue generated from fixed operations? Cultivate customer loyalty with a cohesive service experience platform. Xtime is revolutionizing the ownership journey for automotive manufacturers and service departments at dealerships, significantly increasing customer retention rates, satisfaction, and profitability. This software is specifically designed to deliver the experiences that consumers desire, emphasizing value, convenience, and trustworthiness. Introducing Spectrum, the first fully integrated, cloud-based management software tailored for auto repair shops, which empowers dealerships to offer an extraordinary automotive ownership experience, transforming new customers into repeat patrons. From the first point of contact through to the checkout and beyond, Spectrum guarantees a superior service experience that aligns with customer expectations while promoting essential growth in automotive parts and service sectors. In today's rapidly changing market, adopting such cutting-edge solutions can significantly differentiate your dealership from its rivals, leading to long-term success. Embracing innovation not only enhances service delivery but also positions your dealership for sustained excellence in customer engagement.

Advanced retail software solutions provided by a seasoned provider can create a significant competitive edge for businesses. Custom-designed solutions improve both visibility and operational control, fostering opportunities for growth. They allow companies to meet consumer demands for convenience, service variety, and options across both online and in-store shopping platforms. By leveraging powerful retail tools, businesses can streamline resource allocation and simplify management duties. This leads to increased sales, reduced operational costs, and a superior customer experience overall. Epicor for Retail equips you to boost profitability while freeing up essential time in your day. You can gain valuable insights to refine critical areas like inventory management, pricing strategies, and profit margins. Additionally, you can reduce payment processing costs while maintaining robust security for customer data. Implementing impactful loyalty programs can further enhance average basket and ticket values. A unified approach with a single expert partner enables you to enhance operations and scale your business effectively. Integrated systems, software, and hardware contribute to maintaining smooth business operations. Comprehensive training for staff and streamlined workflows are essential for maximizing productivity. Accurate forecasting techniques help avoid stock shortages and unnecessary excess inventory. Ultimately, the right retail solutions can revolutionize your business, setting the stage for long-term prosperity. By embracing these innovative strategies, you can ensure that your retail operation remains competitive in a rapidly evolving market.

Duet360 OneOffice, developed by Endowance Solutions, serves as an integration platform that seamlessly connects Salesforce with various ERP systems, including Infor, Epicor, Sage, Microsoft Dynamics, NetSuite, SAP, and IFS. This cutting-edge solution enables organizations to unify data from multiple ERPs within a single Salesforce environment, addressing complex requirements such as multi-company accounting and customized management of Ship-To accounts. By optimizing both front-end and back-end processes, Duet360 OneOffice facilitates rapid deployment—often within a four-week period—allowing companies to make informed, data-driven decisions while effectively responding to customer demands. As a managed cloud service, it alleviates integration difficulties, enhances performance and reliability, and minimizes the need for extensive IT resources, ensuring that businesses can dedicate their efforts to core activities without being sidetracked by technical issues. This all-encompassing strategy not only boosts operational efficiency but also equips organizations to swiftly adjust to evolving market trends, ultimately fostering sustained growth and innovation. Moreover, the platform's user-friendly interface and robust support further enhance its appeal, making it an invaluable tool for organizations aiming to streamline their operations.

The Epicor Warehouse Management Solution (WMS), utilizing advanced cloud technology, employs bar-coding and wireless systems to enhance accuracy, organization, and efficiency within warehouse and yard operations. This cutting-edge system guides warehouse staff through their daily responsibilities in an organized fashion, which significantly minimizes errors and boosts productivity levels. Having access to real-time, precise data is essential for improving operational effectiveness in both the warehouse and the broader organization. The RF Navigator WMS and its related tools provide crucial insights into business operations, facilitating a transition from reactive to proactive management strategies. Moreover, Epicor Prophet 21 has enabled an Arizona-based tile distributor to abandon outdated manual processes, thereby allowing Arizona Tile to access real-time data across all their outlets. This technological advancement not only offers clients reliable information but also plays a role in enhancing sales and overall business success. As businesses continue to adopt such innovative solutions, the future of supply chain management appears increasingly bright and full of potential. The ongoing advancements in technology suggest that the industry will see even more improvements in efficiency and performance in the years to come.

A customer-centric supply chain management software allows retailers, carriers, and third-party logistics providers to excel in the area of last-mile delivery innovation. The seamless integration of commerce and logistics during the checkout process enables a selection that meets both convenience and affordability. Improved business analytics play a crucial role in developing effective strategies for optimizing last-mile logistics and transportation services. Personalized communication that accounts for each customer's unique preferences significantly enriches the experience from the moment of purchase to the point of delivery. With the continuous evolution of eCommerce and a surge in demand, carriers and third-party logistics providers are striving to enhance profitability through scalable, highly automated operations and effective resource allocation. This pressure is compelling grocery retailers to ramp up their strategies to handle the skyrocketing demand more efficiently. By focusing on creating an exceptional customer experience that prioritizes choice, control, and transparent communication, businesses can turn last-mile delivery into a strategic advantage instead of a hurdle. Ultimately, the overarching aim is to boost the bottom line while keeping customer satisfaction as the primary focus of all operations. This dual approach not only benefits businesses but also fosters long-term customer loyalty in a competitive marketplace.

Epicor Prism emerges as a cutting-edge application driven by artificial intelligence, designed to elevate team productivity and provide a strategic advantage through detailed analytics. With a foundation built on more than fifty years of experience in enterprise resource planning, it effectively integrates a network of specialized AI agents that cater to various industries, all while leveraging robust ERP and data systems. This seamless integration not only simplifies access to critical systems but also utilizes a conversational chat interface to enable automated communications between humans and machines, thereby improving business results. By tapping into crucial insights and using vertical AI agents, Prism greatly minimizes the time required for tasks by embedding generative AI functionalities—like advanced language models and retrieval-augmented generation—within Epicor's premier ERP offerings and business applications. Developed in close partnership with clients, Prism transforms operational workflows and marks a significant shift in ERP solutions designed for manufacturers, distributors, and retailers, ensuring that organizations are well-prepared to navigate the complexities of a changing market environment. This innovative approach not only streamlines processes but also fosters collaboration, positioning businesses for long-term success in a competitive landscape.

Over the past twenty years, we have been at the forefront of developing and executing innovative supply chain solutions that greatly improve global trade dynamics. Our extensive experience in all areas of supply chain management equips our highly skilled logistics team to design solutions that offer a unique advantage grounded in real-world application. Through our integrated cloud-based platform, we provide complete oversight of supply chains, delivering up-to-the-minute visibility into inventory movement, while also enabling quick adaptations to shifting market challenges. Additionally, our solutions are customizable and scalable to address diverse client requirements. Driven by a legacy of industry-first innovations, we leverage our engineering expertise to foster today's technological advancements. Our offerings encompass the broadest array of cloud-enabled global supply chain functionalities, facilitating navigation through an ever-changing global landscape. As businesses today grapple with rising sustainability demands from stakeholders, our solutions have become increasingly pertinent in the contemporary marketplace. Ultimately, we aim to equip organizations with the tools necessary to not only meet these heightened expectations but also to excel in their operations. By staying ahead of trends, we ensure our clients remain competitive and resilient in a fast-paced environment.

Netcore Customer Engagement and Experience serves as an innovative, comprehensive platform designed to transform growth strategies. This all-encompassing growth solution caters to marketers, product managers, and growth strategists alike. With Raman's groundbreaking predictive intelligence, you can effectively boost conversion rates, enhance customer retention, and drive revenue and profitability. Netcore ensures a premier customer experience tailored for marketing and product professionals at brands that prioritize customer satisfaction. It's an intuitive platform that empowers you to elevate both conversion and retention rates. Additionally, it facilitates the automation of personalized campaigns targeted at specific customer segments. By leveraging machine learning-driven data analysis, Netcore Customer Engagement removes uncertainty from customer interaction strategies. You can consolidate a unified customer profile by integrating diverse data points from all interactions with your brand, spanning both online and offline channels, including your website, mobile applications, and various marketing platforms. This holistic approach not only enhances engagement but also fosters a deeper understanding of customer needs and behaviors.

SymphonyAI Retail/CPG leads the charge in transforming the retail and consumer packaged goods industries by leveraging cutting-edge AI analytics and insights. This innovative platform empowers companies to optimize their supply chain operations, improve demand forecasting, and boost customer satisfaction by utilizing up-to-the-minute data alongside advanced machine learning methodologies. By providing resources that facilitate strategic decision-making in areas such as pricing models, marketing initiatives, inventory management, and product choices, SymphonyAI Retail/CPG significantly boosts operational efficiency. Its dedication to achieving measurable outcomes, like increased revenues, reduced waste, and improved effectiveness, underscores its unwavering customer-oriented approach. Additionally, the platform's flexible and scalable nature makes it an ideal solution for businesses aiming to stay ahead in a rapidly evolving market environment. As organizations encounter new and varied challenges, SymphonyAI Retail/CPG remains committed to adapting and evolving to fulfill their ever-changing requirements while driving growth and innovation.