LiveAgent Reviews

Overall good value, reliable core features, not flashy but if you need a stable tool to manage support across multiple channels, it does the job well.

A solid all-in-one support tool that covers chat, email, and calls in one place. Setup is quick, UI is mostly clean, and it’s easy to get a team up and running fast.

On the downside, the interface feels a bit outdated in spots, and the mobile app is a bit weak

If you want a support tool that works out of the box, it’s a solid pick. We didn’t spend hours setting things up, and everything just kind of made sense. Pricing is great for what you get.

Setup was quick, no weird configs or long forms. The UI is clean and pretty intuitive, so we didn’t need to dig through docs to get going.

Some features felt a bit too barebones. There’s not a ton of customization, and switching between tickets sometimes lagged a bit. Nothing deal-breaking, but definitely noticeable during heavier use

Using LiveAgent has been a game-changer for my organization. It’s reliable, feature-rich, and seamlessly integrated into our daily operations. My team is more productive, and our customers are happier than ever. If you’re looking for a powerful support platform that won’t slow you down, LiveAgent is the way to go. Highly recommend it!

Finding a balance between robust functionality and usability is crucial, and LiveAgent nails it. The intuitive design makes it easy for our team to manage all customer interactions efficiently. Features like multi-channel support, automation, and a customizable knowledge base streamline workflows and boost productivity. I’m especially impressed by the reporting tools—they provide clear insights into team performance. And their customer support team? Absolutely stellar. They’re quick to respond, professional, and always have solutions.

Like with any robust tool, there’s an initial learning curve, and some updates require minor adjustments—nothing deal-breaking.

LiveAgent has completely transformed our customer support workflow. It’s an all-in-one solution that bridges the gap between efficiency and excellent customer service. From day one, it has exceeded our expectations in terms of performance, reliability, and ease of use.

Omnichannel Support: LiveAgent allows us to manage emails, live chats, social media interactions, and phone calls in one centralized dashboard. This integration has improved our response times significantly.
Customizable Features: The ability to tailor workflows, automation rules, and ticket routing has been a huge time-saver for our team.
Real-Time Chat: The chat widget is fast, responsive, and packed with features like pre-chat forms, canned responses, and proactive invitations.
Reporting & Analytics: Comprehensive insights into agent performance and customer satisfaction have enabled us to fine-tune our operations.
Customer Support: Their support team is fantastic—quick, knowledgeable, and always ready to help with setup or troubleshooting.

The only drawback is that the extensive features can feel overwhelming initially. However, the intuitive interface and excellent onboarding resources, including video tutorials and documentation, make the learning curve manageable.

LiveAgent is a robust and effective tool for support and customer care management. Multiple channels such as live chat, email and social media make it easy for customers to contact us.

I appreciate its ability to centralize all communications in one place, which facilitates quick response to customer inquiries and effective resolution of technical issues. In addition, the integration of multiple communication channels, such as live chat, emails and phone calls, into a single platform has enabled us to deliver omnichannel support more efficiently.

The lack of some advanced reporting and analytics features may limit our ability to measure the performance and effectiveness of our support team in a comprehensive manner.

My overall experience with LiveAgent has been positive. It offers excellent functionality for handling customer support tickets, live chats, and managing multiple channels within a single platform. The support team is responsive, and the pricing structure is reasonable for the value it provides.

Comprehensive support ticketing system.
Seamless integration with multiple communication channels.
User-friendly interface and ease of use.
Excellent reporting and analytics.
Robust automation features for efficient support.
Efficient live chat functionality.
Knowledge base for easy self-service support.

Limited flexibility in interface customization.
Some third-party integrations require additional setup/customization.

Excellent experience, I would recommend to everyone cooperating with them. I am completely satisfied and happy.

I had the best experience of my life.

They are absolutely professionals and I will keep cooperating with them.

Nothing, I am totally satisfied, there are no cons.

LiveAgent has become an indispensable part of our support strategy. Its comprehensive suite of features and intuitive design ensure we deliver exceptional service every time. Highly recommended!

Omnichannel Support: Managing emails, live chat, social media messages, and calls from a single dashboard has streamlined our processes and boosted our team's efficiency.

Customizability: Automation rules, custom ticket workflows, and advanced integrations have been game-changers for optimizing our operations.

Real-Time Chat Features: The chat widget is robust and efficient, offering pre-chat forms, canned responses, and proactive chat invites to improve customer engagement.

Analytics & Reporting: Detailed insights into ticket resolution times and agent performance have empowered us to make data-driven decisions and enhance service quality.

Reliable Customer Support: The LiveAgent team is exceptional—always quick to respond and equipped with the knowledge to resolve any issue during onboarding or day-to-day use.

The extensive feature set can be a bit daunting for new users, but the clear documentation, tutorials, and responsive support team make it easy to get up to speed quickly.

In addition, the analytics and reporting features have given us valuable insights into our customer service performance. We can track response times, customer satisfaction ratings, and other important metrics to help us improve our service even further.

One of the things I appreciate the most about LiveAgent is its multi-channel support. We are able to handle customer inquiries from various channels such as email, phone, live chat, and social media all in one platform. This has not only improved our response time but also made it easier for our team to collaborate and resolve customer issues quickly.

The live chat feature has also been a game-changer for us. Our customers love the convenience of being able to chat with us in real-time and get their questions answered immediately. The chat widget can be easily customized to match our branding, giving a professional touch to our customer interactions.

LiveAgent offers an effective ability to integrate multiple contact channels into a single platform. LiveAgent can transform the way we handle customer inquiries and issues, improving our reputation and loyalty.

The live chat feature is invaluable as it allows us to interact with customers in real time, resolve their issues immediately and increase conversions. Ticket automation makes it easy to handle large volumes of inquiries without losing quality of service. In addition, integration with our e-commerce system provides us with complete customer context, enabling us to offer more personalized solutions.

Although LiveAgent offers many advantages, the initial setup can be complex and time consuming, especially for less technically experienced teams.

LiveAgent is an effective tool for managing support requests, which adapts very well to our specific needs optimizing operational efficiency.

I like its ability to integrate different communication channels such as email, live chat, calls and social media in one place. In addition, LiveAgent offers an excellent workflow automation feature, which allows you to create custom rules to automatically assign and prioritize tickets. It offers activity auditing and detailed logs, which are critical for traceability and compliance.

While the platform offers useful integrations, the initial setup can be somewhat complicated and requires time to tailor automation rules to specific needs.

I think it is really useful and a cool website that’s really easy to use and saves me so much time.

Easy to use and has a free trial and is really useful and helps me bring all my customer interactions with an all-in-one help desk solution.

Sometimes I just get confused while using but that rarely happens.

We use the LiveAgent with email, WhatsApp and livechat.
Definitely livechat is the best performing on the site, but we also do well with TAG, customer registration, notes.

We work optimally as a team. Customer service is always very helpful, and we find it convenient to be able to check the progress of agents on live chat.

We would like it to be more optimized for WhatsApp and have statistics related to agents working on chats.

Easy to use option. Is not as robust as something like a Drift or a LiveChat but offers plenty of features, as a stop gap in between solutions.

Easy installation. Multiple connections plugins, from social media to websites. Tag features allow you to easily sort various conversations for reporting.

Interface feels outdated. Social media connections are a la carte, and cost more.

Keeping it simple and to the point. Efficient and does what was promised.
It ensures the staff are on point with their work ethic and they will know if they are not.

There is no doubt the ease of use of LiveAgent, dashboard accessibility and reporting keep one in touch.

I think it is a difficult one... perhaps i could say the initial search for the tutorials was a bit slow but once i found them, all good.

There's huge bang for the buck here and a lot of great features to grow with a business. Even at the entry level, I can support customers wonderfully and seamlessly. I love how even if we're not online and available, that LiveAgent knows to move it to a messaging support so no one gets left hanging because I forgot to click a button. I can't wait to dig into the Knowledge Base feature - a huge plus. Only shortcoming is that we need video/screen-sharing/co-browsing support for our customers. While I'm glad that there are integrations that will cover this off for us, I'd much prefer to have everything go through a single subscription.

Customization, excellent free-level features, notifications, iOS integration, customer info for record-keeping, status options, tags - great functionality, offline messaging is awesome! Knowledge Base will be tremendous when I get it set up.

A little confusing with the online status. Might be user error or just learning curve, but finding that sometimes my offline messaging button appears when I am online. Interface and some support document wording seems to have been translated to English (sometimes poorly).

LiveAgent gives me the ability to provide closer technical support to my customers as I can have live conversations without having to share private phone numbers to contact my customers, but can simply follow up through tickets and through the email for which the client will never lose sight of me nor I him until the case is simply resolved and it is closed when everything is over.

It has also been practical to be able to use this platform to free up workloads since all tasks can be divided into different agents without having a single person do all the work, thus having better work efficiency where everything is kept organized and clearer. so that there are no problems or barriers when managing the tickets of many users.

So, this platform is excellent for the e-commerce of any company, and it can be implemented with multiple website editors and also with other types of platforms such as Salesforce for better customer management and sales. Lastly, if I wanted them to improve, it is its mobile version for greater practicality and mobility since I am currently a very active person who is always in various places and it is more comfortable for me to use my mobile phone than my laptop.

* I like that it is at the top with the integrations with other platforms of different categories, so it is seen that it is a very polished section because I do not have to learn so much from the documentation of or API or how its integration with other platforms works since everything is done so that you don't have to enter code to make everything work and automations can be done. The integration that I apply the most to my day to day is to be able to connect WordPress in order to automatically create tickets and have a complete tracking of the different problems or doubts that different users have when entering a website which I have indexed the integration with this platform. This and many more integration methods I currently have to optimize my work and make everything flow more naturally and easily.

* It is ideal for small businesses that want to take to a professional level the resolution of problems that they have with clients, which can all be managed very easily, any company that wants to start using this platform can choose to use the free plan that has with several functions available that can carry out a correct ticket management to follow up on problems or doubts from customers. With this platform, it can be scaled very easily without wasting time in acquiring a payment plan since it allows the free trial of advanced plans for up to 30 days, so if you want to see the performance of the features offered by the selected plan, this is It could be done before purchasing a plan and knowing if it is going to be profitable or not to be able to upgrade the current plan that a user has.

* The possibility of being able to group the tickets is nice since the tasks of responding to the requests can be divided into different agents depending on the qualities of each one to solve a problem. By doing this, you can have more efficiency when providing technical assistance to a user without the agent having problems when trying to resolve any doubt or problem. That is why for me it is very useful to be able to divide the tickets depending on the doubt so that it is a more efficient job and in the event that an agent is saturated with the same problem, I can apply optimization techniques so that users have instant solutions to the doubts they have.

* It is overwhelming how the conversations are organized since everything is separated by tickets instead of the solution being able to group the conversations of the same client. Also a good option would be to group different tickets in the same "client" so to speak, it is understandable that different tickets are created to handle different problems for different users and thus have a better order when following up on a specific case, but in order not to have a large number of tickets for different problems but for the same user or client, it would be better if they were grouped for a single person and thus have better management, therefore the different problems can be tracked separately that a user can present and also that everything is more orderly.

* I don't understand how the mobile app is a mess and with this I'm not just talking about the Android version as LiveAgent for iOS is also a total mess so it's not worth tracking through my phone but everything I have to do it through my computer's browser, making the job more tedious and slower. I don't understand how the browser experience is so good and modern with virtually no issues, but the mobile app has crashes, and the app is so outdated that it seems like the developers don't remember that they have to update and implement in the app mobile the improvements that your website currently has.

* I don't like the marketing you have on comparing prices to other platforms in the same category of software. By this I mean that on its website it mentions that per user it is the cheapest of all the competition, but if it is detailed in more detail the comparison is based on the free plan of this platform, making the comparison a bit "unfair". So to speak since you are only comparing prices but not features that it offers with respect to the published price. On the other hand, but speaking of the same point, as I mentioned, this platform shows the basic plan, but if you choose a higher plan, it would be more expensive compared to other platforms that LiveAgent shows on its website.

We are delighted with LiveAgent, and every day we are discovering new and very useful features. I was interning at a large company, which had super expensive ticket management software (5 digits), and, I am telling you, LiveAgent has nothing to envy with that expensive app. LiveAgent is even easier to configure, you can very easily create notifications, you can add agents to the ticket, can unify and divide tickets, can create tags to label the tickets, so you can filter them on the reports.
To summarize, it is very intuitive and easy to use. In one place, you'll find all the info regarding the app, invoices, tickets, and reports, and the communication between agents and customers is very fluid and easy. Furthermore, LiveAgent's support team has always offered to help with any questions we've had. WE RECOMMEND it 100%."

The application gives you freedom to configure it to your liking. You have all the application information in a single location, such as invoices, reports, tickets, etc.

The graphical interface of the application could have a little more vivid colors.

Very happy, great value for the money. LiveAgent offers countless options when it comes to automation, and the amount of time saved with this SaaS software is incredible.

I like using different customer service channels and social media platforms to initiate and retain customer relationships in a single application.

I would love to see more integrations & improved Android app.

I have not had any issue with customer service or the chat that I use. Everything has ran smoothly. I would highly recommend live agent to other business owners!

I love that they are affordable for my small business. I love that have a lot of different features. Love that customer service is quick to respond back and solve any issue or question I may have.

I don’t have any cons to report not at this moment. Everything is running smoothly and easy to use.