LiveAgent Reviews

We solved a lot of problems from the past, we struggled with having multiple support interfaces as a communication channel, we couldn't use all of the automation tools that LiveAgent offers.

There are many reasons why we love using LiveAgent. It organizes all our communication channels in one place. Gives you the ability to record calls and postpone tickets for later.

We like the product very much, we see that the core functions work great but the only one thing that they should add is the option for clients to write reviews. Now they have a paid plan with a third-party app.

My overall experience that I‘ve had so far was very satisfying and i would recommend it to friends anytime.

I liked the way the interactions and user friendly design made an easy experience for me personally.

For me personally i don‘t think there‘s a lot they could improve.

Overall the tool helps our business a lot. We got now a more structured way to handle IT Problems and support our employees very well. Also the time increased for troubleshoot because we receive also in the beginning the necessary informations.

- Easy to integrate and to handle
- A lot nice reporting functions
- Helps in helpdesk work cause of template function
- Fast and good support work

Couldn't say something negative at the moment. Everything works as expected.

I would recommend this software to anyone that is trying to run several business activity channels at once.

The software suggest product has been extremely helpful in increasing the productivity of my team. Our strategy has become easier to achieve.

The customer support was not always available and we had to wait in the phone queue to be served. Other than that everything went smoothly.

Would recommend to anyone having a business, in need of managing a lot of customers and clients, time saving and great value for money.

Very easy to use, very handy, very practical, easy to understand, improves management between costumers a lot.

Could be produced sustainable, more sufficient, sometimes they make things mire complicated than they are.

Overall, It is amazing. You get everything in a single place,
The interface is nice and gives what it promises.

Suppose you run a business and need a platform so you do not miss even a single query of your customers. Moreover, if you need every query categorized, everything can be done with the help of LiveAgent.

In need to provide support or integration with more social platforms and businesses are moving towards them people mostly contact from there.

Phone calls, e-mails, live chat messages and social media all can be handled form one platform. That is just great.

The biggest benefit is that this platform does not give you any reason to open more tabs. Everything needed is here.

The mobile app is a bit outdated and there is no interaction with WhatsApp...

Superb solution for requirement of a ticket system for support with agent assignment. Live Chat. Multi-Domain support for one price.

Very fast support if you have an issue, live chat is very professional and helpful. Multi domain support.

Be good if it linked to WhatsApp business. The backend, although simple to use, is a bit old looking and could be maybe more modern in its design and interface.

Great set of features for the price. The web app requires a lot of reload, and the iOS app works great.

Amazing set of features at great price. Whatsapp coming soon and that will be awesome. Having Ticketing and Chat in one solution is a great approach for all type of customers.

The Web App reloads too many times and is really annoying.

Overall LiveAgent is a very good tool, nice price, and very responsive customer support. The dashboard gives you a good overview and there are many options to optimize your tickets by changing the required information by ticket fields etc.

You get a lot of features for a very good price. LiveAgent support is always available and responds quickly.

There is no native option to receive reviews from clients when tickets are per email which is annoying. There is a third party option but it is expensive.

A very helpful tool that facilitates everyday work. Everything is in one place and you can easily make a report on the work done at any time. Each customer request can be analyzed according to his needs.

I like LiveAgent because it is simple to use and allows us to connect with our website visitors from multiple platforms, 24/7, ensuring that we don't miss any potential customer tickets.

There is no native option for clients to leave reviews on tickets from emails.

It's a fairly priced help desk tool which is simple to implement and use. The main benefit is that it helped us to organize numerous social and email accounts into one organized view and improve our response rate.

- Straightforward and simple installation
- Social and email integrations
- Easy to learn and use
- Customer support

Nothing really. Except for UX which could use bit of an update.

Would recommend to anyone who needs a great ticket system without the premium prices of some alternatives.

A great alternative to managing emails, now I have a ticket system and can automatically assign a support ticket to different agents based on factors of my choice; this was the solution we needed to scale.

Nothing to speak of so far. Will keep testing and update if this changes.

It allows me to save a lot of time.

I am very happy to have LiveAgent, it helps me a lot at work.

Sometimes it bugs or it works a little bit slowly.

From my point of view its one of the cleanest ticketing systems with phoning feature. I really like the support and it's working without any bugs at the desktop.

I really like the phone in browser feature! Also the whole design is great its very easy to set up :)

The Apps for IOS are old and not working very good. You have two apps instead of one.

LiveAgent has done very well to provide us with good customer service. It is very important for us to solve all kinds of customer doubts and allow them to feel absolute comfort when communicating with us. LiveAgent has been fantastic software, and we are grateful for the great experience it has given us as we have been more organized in customer service requests, and we have also been able to chat with each of them in real time. This platform is quite complete, despite the low efficiency of the antispam system, I consider that it has a lot of potential to offer a totally comfortable customer service. We will continue to use LiveAgent without question.

LiveAgent has been a true solution to provide better service to all customers and accompany them during the sales process. Answering all the doubts for us is a very important factor, that is why we pay a lot of attention to all the requests that we receive in LiveAgent. I really like that this platform allows us to make a direct live connection with each client, this chat is quite complete, it allows us to share images, files or documents, it also allows the user to place their personal information in order to achieve better customer service. Another of the things that are really positive in LiveAgent is the fact that this platform generates tickets automatically, these tickets help us a lot to be more organized and to be able to distribute each of the requests among all the colleagues who are in charge of serving the customers.

In our company we hate the Anti-Spam system that LiveAgent has. We strongly disagree with the antispam service because it does not do its job very well. Since we have been using LiveAgent, we have had problems with this system due to some malicious people or bots with malware, repeatedly trying to generate requests in our live chat window, causing the queue to become saturated, and the system generation of tickets, collapse. This is not something that does not always happen, but very occasionally, but in the same way they should add an antispam system capable of detecting bots that make repeated support requests.

It's a very practical software. Easy to understand and to use. Especially people that are new to it.

That it was easy to work with and easy to understand. And there wasn't a lot of bugging trough out.

Some promised IOS weren't functioning well. For example key features.

We use LiveAgent to have a unified help desk for all departments. We have internal help desk tickets for software support and also handle external complaints. The live chat feature is great, along with the ticketing system.

We receive a lot of emails and chats so LiveAgent helps a lot with managing that level of interaction.

Poor statistics and reporting, a more granular approach would be better.

Overall using LiveAgent has simplified my life a lot. In the beginning, me and my team were used to having all emails in a list and everyone had to scan this list for their emails and since we started using LiveAgent, the time we spend on emails has been reduced by more than half.

Simplifies working in a group as you can have a good structures on all the incoming emails. You can simply assign each email to the specific worker of the team.

The start is quite rough as you have to get used to the different features LiveAgent presents but once you are used to it, it is super easy to handle.

I would recommend this app for all companies that provide troubleshooting for Clients. LiveAgent has also great support - I hade one problem and it's been solved within few minutes.

E-mail templates, contact widget that is easy to integrate with Wordpress, excellent support provided by LiveAgent.

Mobile app looks quite old. It should be redesigned and refreshed.