LiveAgent Reviews

Great and think it's a good solution for everyone to use.

Easily manage all of your customers concerns in one dashboard

I think that the UI of the dashboard could be improved.

As mentioned above it has really helped to keep our communications organized! We can easily tell who is dealing with each issue and its current status. The rules and tags have also helped us set reminders so that related tasks get done and have helped us track statistics.

LiveAgent had been a fantastic tool for our small, though fast growing department! The customization is great! We have set up so many automated tags and rules. It has really helped us to organize our communication. As a result of these rules we have increased our productivity in other areas as well as these rules give us reminders so additional steps don't get missed!

The interface is also easy to read and interpret. The use of colour coding allows us to easily identify emails by importance or by tags.

I have only had to contact support once, but when I did they responded quickly and very friendly and easy to communicate with!

There are a few issues we have encountered while using LiveAgent. One issue is when having an internal conversation the email needs to always be forwarded. It would be nice to be able to reply to internal conversations.

You can also only assign a ticket to one agent. There are times when I want to continue to follow up with a ticket but also want a colleague to be included in the response.

We're very happy with Live Agent; it's facilitated better management of customer support items - improved prioritization and a better handle of where each item is at. It's allowed us to serve a growing number of clients better without drastically increasing staff.

- Live Agent is very versatile with lots of automation options to save time and get better service to clients faster
- The tags are a useful way to organize tickets and are very visual as well for those who like to see what's going on.
- It's easy to create a wide variety of views that act as dynamic folders giving a very quick visual insight into what needs attention and where support items are at.
- Excellent customer service from Live Agent

- A few handy features are still missing - e.g. replying to individual messages in a ticket; right now you have to forward the message and add each recipient. But we're confident these will come!

Great! We love it at my work. Easy to transfer calls and log all customers information. I highly recommend this to anyone in need.

This is my first time using LiveAgent at my new job. We use it daily to log calls and search our customers history. This has been a very easy transition from my old software. The old software was not user friendly and really hard to learn. Live Agent is simple and very reliable. I depend on it daily when weathering through storms with customers.

The only Con that I have is sometimes our calls will drop. This could be a connection issue on our end though.

Wonderful - Our Whole team of 6, simply loves the tool.

Where do I start ok how about -Just a super solid chat and ticketing Software. It just works the platform is amazing so many features, In My opinion, its the best and I have tried them all. Its rock-solid!!

I really don't have any - accept one, I wish I knew about them a few years back before I wasted thousands on the iintercom guys

Really good and feature packed application that can work well for any business size and is scalable.

Especially if working remotely it allows the call center feel and management of processes.

Their apps make even calls possible on the go and allow you to fully operate virtually. If you're on the fence, I do recommend it

Liveagent is your all in one customer support and customer management platform. Customer tickets, internal communication, employee activity monitoring and call management and routing it does it all and has been quite a time saver.

Even when i'm not as active it's wonderful knowing we're backed by such reliable functionality to keep up going.

Their support is decently fast in their response time and their integrations work well

They have integration with multiple VOIP and call apps which a time saver

It would be nice to have a few more native integrations and not rely on zapier so much. They're wonderful but it would also be nice to cut out the middleman and have less things that could go wrong.

Also it works well but it'd be nice if the process of connecting an email alias was a bit easier

It would also be nice to be able to export all of an agents data and store it elsewhere if need be (and you have to replace them)

Our overall experience to date has been excellent. We are seeing greater chat engagement, longer times spent on site and better qualified sales enquiries from these chat conversations. The other critical factor has been our site loading speed has returned to 100/100 as LiveAgent's chat widget does not impact speed - something we found our previous chat provider did negatively.

Since switching to LiveAgent, we are enjoying far greater chat engagement with visitors to our website along with the critical ability to be able better quality initial sales enquiries. We also have improved site loading speed relative to our previous chat solution.

Our experience so far has been excellent - the only thing I would recommend is a slightly longer initial free trial period. This would allow more time for thorough testing and evaluation.

I am very satisfied of liveagent and I know that my customers are satisfied too!

When I first implemented liveagent in my company, I thought it was suitable for big companies only. But I gave it a try anyway... and I am surprised at how easy it is to manage the complexity of a ticketing system.

It takes time to implement it in your company.
After you start using it, you will understand how important is to have an excellent ticketing system, and how much your customer will appreciate short time answers

Highly recommended the customer support, they are always willing to go the extra mile to meet our requests and response immediately.

Its super fast, highly customizable and has a lot of features. And the price is also strength of LiveAgent. We had search lots of help desk system, like Zendesk, but finally choose LiveAgent.

I can highly recommend LiveAgent to all companies that are looking for great help desk software for relatively low price. The support portal has a lot of information, so in case you would need them, you can find them there. The customer support is also very helpful! :)

So far so good. It works smoothly. Maybe can improve the design interface.

Overall I'm pleased with LiveAgent, but please, please get an updated module so LiveAgent works with my OpenCart3 websites so I can use LiveAgent to it's full potential.

The customer support of LA is great. Quick answers to questions and help if needed. They have helped me with workarounds to get LiveAgent to work on my OpenCart3 website. Having the workaround means I cannot use the full potential of LiveAgent.

I have been asking for an update for their OpenCart plugin for over a year now. LiveAgent only supports OpenCart2 and I need it to be updated to be suitable for OpenCart3. That's a real bummer.

Really great to use, super easy to learn and work your way around the system.

I think it is incredibly accessible and user friendly. Made working with customers super easy.

I think it could have a better layout to compliment the great features.

Very good, I have not found any problems working with this software on daily basis, must recommend to others.

User-friendly, reliable and easy to understand, handy for everyday communication towards business partners.

Search button could come up with more relevant results.

Good tool, nice features. Highly recommended to the businesses that offer customer support service

Better customer support and helpdesk is possible at Meetanshi, thanks to LiveAgent

Can improve the design interface
The same account for live chat as well as helpdesk can be helpful.

Overall, we are loving LiveAgent and we're working on implementing more and more of the features available to help us save even more time.

LiveAgent is very simple to setup and get using right away. The live chat feature, alone, has saved us lots of time. Instead of booking "consultations" to ask us a simple question about a blog post - website visitors are now simply chatting with us.

Some of the more advanced features are a bit tricky to setup, but the LiveAgent support team quickly helps through the process.

Overall, LiveAgent is a great piece of software and it can be used for ANY business, no matter how big or how small and regardless of your industry. It can be used to support both internal and external customers at the same time! You can also provide support by ticket, live chat, phone, Twitter and Facebook all without having to leave your LiveAgent interface! The support team at LiveAgent is absolutely amazing and they are friendly and extremely helpful! You won't find a better product, GUARANTEED!

Where do I start? There are so many great things about LiveAgent, there is just too many to list. One of the most amazing features is that LiveAgent allows me to provide multi-channel support to my clients regardless of how they want to communicate with us. We can provide communication by ticket, live chat, phone, Twitter and Facebook all through LiveAgent! YES please! The software is feature rich, easy to use and the support from LiveAgent staff is absolutely amazing!

Really? What's not to love about LiveAgent?! There's no cons, nothing but PROS!

Great product with excellent support team. Recommended for any size of business. Helpful team who made our bespoke form integration much easier to set up.

Automated ticket assignment on bespoke forms. User controls, roles and departments. Auto assigning of tickets where possible has allowed us to cut back on manual assigning across the business.

we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.

Flawlessly smashed it with our team .. if you have not tried or at least look, then you should 10/10.

Easy to use
Easy to setup
Fast notifications
Great customization
Awesome UX design for newbie agents

To be fair compare to most chat apps, LiveAgent really doesn't have any bad from me, the updates are improving i have to say.

Easy to use, no tech issues, improves our customer service greatly. Helps customers receive service with better speed and efficiency.

The shared email, ticket creation, and notes are intuitive and easy to share amongst coworkers. We are able to share information with ease.

Ticket creation with calls is different than emails, but easily linked within the contact card for the customer.

When I started working for my company, they were already using LiveAgent and it was super easy for me to learn how to use it. We use it for emails, tickets, call center and social media, all in one platform and accessible from your phone. Great!

- Big plus is their customer support, always willing to go the extra mile to meet our requests
- It is really simple and effective and a perfect all-in-one solution
- The ability to transfer tickets or chats
- The ability to add notes and labels to previous chats and tickets

No major issues that I can think of. It is a bit robust, but it's because all the features, so not a big deal.

Great experience, with awesome support. It is a good tool to reduce the time solving customer tickets and providing them with easy to use ways to contact you.

LiveAgent has a wide range of features:

- live chat, probably one of the most widely used
- email ticketing, it's really cool, because you get to see contact requests and inquiries from multiple platforms in one single dashboard
- knowledge base - you can use it to reduce the time needed to solve those tickets

Plus a bunch of other features and integrations, whit platforms such as Wordpress, Google Analytics, Mailchimp, Zapier, etc

Can't say there is anything I dislike about this software.