LiveAgent Reviews

I found everything very good, I have nothing to complain about, I recommend anyone working as a LiveAgent to use the site.

Fast! Cheap and easy to use. Everyone should use it, it's very easy and perfect for any job as LiveAgent.

I've used the site for a long time, and really haven't found any cons.

The price is ok for this value, honestly recommend for every small business who wants to grow. You can try the software for free for 30 days!

Easily track everything. We used excel for tracking, it's a way better and there are a lot of more features too.

It is a bit difficult for some of our colleagues to use.

We have one product to connect with web, email, live chat, and FAQ support. From content control view, it is fine but not sure about the other parts.

Lots of different functions such as live agent, FAQ, knowledge database all in one solution which is easy to control.

UI could be improved as there are better ones in the market.

Live Agent is simply the best product that we - a growing company that markets a fitness app with a MLM component - use on a regular basis. The pricing is fair, and the LA people get back to any of our CS inquiries VERY quick. Highly recommend it!

Live Agent is so easy to use. The interface is incredibly user-friendly. I am somewhat technologically challenged, but after watching the Live Agent you tube videos and tutorials I learned how to do everything I needed to provide excellent Customer Service!

There really is nothing. Been using software 5 months and yet to find a negative.

LiveAgent is an excellent platform to develop proper attention to all customers and visitors, I really loved the experience I had with this platform, I consider that the main objective of the company was to serve the customers of our website, however, we have obtained a much broader benefit, we can currently serve customers from our website and also customers from other social networks or through email contact. I was delighted with the effectiveness of having this platform, when I started using the Back my IRR that I had some difficulty with Laura adapting to the platform, I had various doubts since it was a good platform for me and I did not understand how the actions worked of it, however, the support team of this platform was always present to take me through the process of acting as a new user, I was delighted with the direction that the user help system gave me, it allowed me to quickly adapt to the platform and I understood perfectly how I should use it in my company. The changes that were generated thanks to this platform were the fact of serving customers from a much more fluid platform, in addition, this platform allowed us to assign support tickets to our various agents so that customers had to wait much less time to be served, we currently have several agents available in another financial services sector, who already have new customer requirements every day thanks to this platform.

LiveAgent is an excellent service that helps any company to improve customer service, with the help of this platform you can have perfect customer service and correct support ticket management, Comment platform you can organize each of the tickets you receive From the different methods, either from your social networks, from your company's website or from your email, this platform will process all the tickets and create a request with a code for each of the clients. One of the main things that I like about this platform is that it allows you to manage tickets in real time, this platform is capable of processing each one of the tickets in real time, you can visualize each one of the requirements that are created as it happens time, everything will be seen in real time, you will be able to receive new requirements in real time and attend to each one of them in a simple way. In addition, I also like that this platform provides me with a general connectivity of each one of the ticket sources, that means that within this same panel I will be able to receive each one of the requirements that the users or visitors have created from my social networks, visiting my website or sending an email, when communicating through any of those three methods, LiveAgent will automatically create a ticket immediately so that we can serve customers, This is excellent since previously we had a little difficult to serve customers through social again, now we receive all the requirements in the same panel and we will be able to attend to each one of them in a much simpler way.

I have never really presented any type of problem with this platform, since I started using it I have noticed that it has had innovative and positive results, it has never provided any type of failure, in addition, the platform does not have any type of bug in any of its sections or functions, behaves wonderfully and unfolds perfectly so that everyone can meet new requirements. I have no type of complaint regarding this platform or the functions that it has provided me during all this time that I have been using it, I have been using it for more than a year and I have noticed that I have always obtained positive results, in addition, at no time have I presented failures When it comes to meeting a specific requirement, I have always been able to assign any type of requirement to some people so that they can attend to it instantly, this platform has behaved wonderfully and I hope it will continue to do so for much longer.

LiveAgent has gone above and beyond our expectations for the role we have given to it, providing us with the perfect environment suited to our needs.

Our most significant issue with our most recent tool was that we had to manually categorize all of the issues by department and responsibility.
LiveAgent handles everything for us.
We rapidly built up a requirement for the user, requiring them to enter all the specifics of their issue and select from a variety of categories.

Not any, at least as of the time of writing this review.

Our general experience is defined as perfect, because we have not presented any type of problem during the use of this platform, since we started using it the only thing we have had are the result of innovators, it has really changed the mechanism of attention to the clients and has provided us with a mechanism in which we can contact clients consecutively. It is incredible how a platform allows me to control the general customer service system, I can modify the service hours, and create forms which will work to be able to contact us when the customer support team is not there during business hours. Our customer service team only works from Monday to Friday, so setting up a service schedule with a corresponding date helps us to have live control of all requirements. I love the way this program can generate tickets and store them in my inbox so I can attend to them when we get down to business. I am happy with everything this software has given me.

LiveAgent It is considered by us as one of the best ways to manage customer requirements and be able to have a ticket system at hand to answer all questions. One of the main things that stand out in a positive way within this customer service system is that they have a system where various agents can be integrated, which will be in charge of answering customer questions. This system of agents allows each person to can accept a requirement or reject it, it allows transferring one of the requirements to a specific person and thus they distribute each one of the tickets to attend them without the need for any queue to form. Another positively impressive thing about this platform is that it has a ranking of agents, this ranking helps me to know exactly who the most outstanding agents of our company are, and thus be able to give them timely recognition, through With this ranking we can know all the requirements that each agent has met and the percentage of effectiveness that they have. Another thing that I loved about this platform is that it has an automated system to block the collision of agents, for example, the system automatically detects when a person is attending a ticket, and automatically blocks it so that no other agent can meet the same requirement and there is a clash within the attention of the ticket. Finally, I must also admit that I loved the free trial that this platform offered me, I used it in approximately two weeks and October with excellent results, I was able to quickly adapt to the platform to be able to use it much more generally within my company, after passing these two weeks trial, we opted for a LiveAgent paid plan and we don't really regret it.

To be honest, I have no problem with the general operation of this platform, on the contrary, its general operation has made my company take a different direction and I can achieve constant satisfaction by serving customers without having to make them wait for a long time. this platform has behaved excellently in every way, its version for mobile devices has also been developed and has worked quite well, also the version for computers does not have any kind of bugs that could jeopardize the usefulness of the user. I am happy with the results obtained so far, and I am grateful that the platform has not given me any type of problem and has not limited the contact I can have with all pending issues and requirements.

It's very easy to set up and if you do need a helping hand their 24/7 tech team are more than happy to assist you, I love that you can personalise the chat service to suit your company i.e colours/logos.

I have been using live agent for a number of years and I have to say this is the best chat service I have experienced.

I am not a fan of the system logging users out after a short period however they are in the process of investigating this issue.

Love the platform, it is very easy to use and thus train customer support reps on it. There are so many things to like about the platform and here are a few of them: Ability to share mailbox, greater leads capture and engagement, increased efficiency, excellent value for the money and many more. I would definitely recommend the product and they offer a very generous 14 free trial.

Plenty of great features are available in the free version.
It allows me to arrange the videos by section and give my customers a good user experience.

On the free version, messages older than 7 days are not accessible. This can be frustrating as you can't quickly go through your archive of received messages.

In our company, we divide the requirements of the clients in order to give immediate attention to all the clients and visitors of our website. For us, LiveAgent has been a very useful software, it has helped us to maintain an order in the support requests, in addition, it has helped us to offer online support 24 hours a day. I love being able to attend to all clients in what they need and resolve doubts as soon as possible. Day by day we receive clients for consultations in our real estate company, in addition, they have various doubts about our properties, we have been able to attend to all those doubts in LiveAgent without any problem, it is a fairly comfortable software to use, with incredible effectiveness.

The monitoring, attention and management of requirements are one of the things that most interest us in our work environment in order to offer immediate attention to our clients and visitors. LiveAgent has been a software that arrived approximately 1 year ago to our company, and the things that we have liked the most are:

- LiveAgent has a very organized ticket system. In this ticket system I can check the requirements of all visitors and customers by order of arrival, LiveAgent shows me the tickets by date of delivery, this helps me maintain order, I can serve customers depending on their time of delivery. In addition, this ticket system allows me to serve customers without getting confused.

- LiveAgent has the function of showing me in real time the cases that are being handled live by the various colleagues in my company, no matter if they are in a different sector. LiveAgent shows me the status of each of my colleagues, I can know what case they are dealing with and how the request is progressing.

- It has an excellent anti-spam system so that no visitor can send several tickets consecutively and thus fill our LiveAgent inbox. This software blocks all attempts to spam our live chat.

- LiveAgent allows me to transfer the request to a specific department with just one click. There is no need to do anything extra to transfer a client to one of my colleagues.

One of the main problems we face while using LiveAgent are the following:

- There is no way to make comparisons of which agent in our company is being more profitable than the others. LiveAgent does not offer a Leaderboard service to see which employee is excelling at customer service. In addition, it is not possible to visualize the effectiveness rate that each employee is having in customer support. Currently, LiveAgent allows customers to leave a review about the support offered, but LiveAgent does not offer a detailed system to know what effectiveness rate each employee is having. This system would help us keep track of which employee is most qualified to offer support.

- There is no way to conduct conversations with other employees through the LiveAgent platform. Currently this service only allows chat between the agent and the client, there are no chat channels for employees to chat. This is quite a necessary feature as our employees are using third party software to communicate and transfer requirements.

The perfect alternative to Zendesk, much better priced with tons of features. The software is easy to use.

All in one solution including e-mail tickets, live chat and call centre. Always helpful and fast customer support from the LiveAgent team.

Sometimes we encounter some bugs in the application, the user interface could be refreshed to be sexier… Spam handling could be improved.

All in all, it enables us to develop a fresh, dynamic approach to user involvement.
Excellent user behavior visibility and insights make it possible to learn from your customers and prospects on the website.

To support live chat services on your website, LiveAgent provides a full toolkit.
Location reporting, which displays the user's location in relation to the rest of the world, and the capability to push a chat invitation to a user as they surf your website are two of my favorite features.

The need to periodically check in to your account in order to keep it active is the only drawback I can think of.
In fear of having my account canceled, I detest having to set a reminder to check in.

It was a huge help to us and is very useful for our everyday work! I highly suggest you give it a try and see if it helps (it likely will).

Our most significant issue with our most recent tool was that we had to manually sort all of the tickets by department and responsibility.
LiveAgent handles everything for us.

I have not found any disadvantages as of right now.

LiveAgent has become this most important platform mainly because thanks to it we have been able to react to each of our clients' requirements, every time a visitor on another website wants to be in contact with us, they should only use the Chat window that is located on another website to hire you directly, as long as my team of agents is active, we will be able to assist you through Live Chat. I love this platform very much since it provides me with real-time monitoring of all the requests that you are making at a specific time, I can know exactly what time people were having a specific ticket, in addition, you lack what it provides a individual view to view the number of tickets attended, the number of tickets to attend and the number of tickets that have expired the attention period. I am very satisfied with the results obtained with this platform, I consider that it was really in another financial services company to meet all kinds of requirements of our clients in relation to any of our services.

LiveAgent is a platform that has helped me a lot to manage a customer service, and I can tell you it helps me a lot to be able to manage all the tickets of our company with another peace of mind, in addition, it has an excellent connection with all kinds of emails and inbox, in order to export each of the customer requirements emails, and be able to serve them from the platform. One of the first positive things that is necessary to call me to the drawers of the form is that it also offers me the possibility of enjoying a Live Chat, which can integrate hiring facility towards my website, currently we use that live show for serve customers or visitors on another website, it has all the necessary functions to have a complete conversation, you can upload all kinds of files or share direct links, in addition, all messages are received in real time. In addition, I also loved the fact that we can correctly configure this Chat window so that our clients can contact us when we are not active by responding through this Live Chat, we have configured the contact form that is implemented in the Chat, where the client with just fill it out correctly, you can contact us to wait for our answer.

I really don't have any type of complaint with this platform, I consider that the Chat window and the management of each one of the tickets was quite pleasant, at no time did I present any type of failure with this platform, in addition, I don't have any type of complaints either with the support team that assisted me at all times to adapt to the platform when I started using it. In addition, I do not have any negative point to mention about the plans offered by this platform, we are happy with the payment rate that we currently manage with the plan that we use, we hope that these results continue for much longer, without any type of failure.

All tickets and chats are managed from a single location with an all-encompassing solution and a global inbox. The live chat dialogue can easily continue by email thanks to the hybrid ticket stream. Although we haven't used it yet, call center integration also appears to be very intriguing. We switched from Zendesk because LiveAgent provides everything we need, is simple to use, and is far less expensive than Zendesk, which was one of the primary factors in our decision. We can suggest LiveAgent to anyone seeking for a less expensive option to Zendesk. Perfect customer service. Additionally, customizable chat widgets are a fantastic feature!

It enables me to categorize the films and provide my users with a positive user experience.

I get a fantastic technique to do away with assistance, and it definitely helps me cut down on the time I spend on support tickets.

There is a minor learning curve because it took me some time to get everything up.

But you must learn, just like with other software.

The MTW leadership has been overall incredibly impressed with LA. Price, functionality, ease of use, superior customer service - all top notch!

Just an extremely user-friendly product, which is simple to use for a COO that is not technologically proficient like myself.

I have been using LA for almost a year and have yet to find a negative.

Overall I can only recommend it. Very easy of use and practical and certainly helps a lot with organization.

Very easy use and nice features included. The customer service is amazing by the fast answers.Basically : Features all included & extreme easy of use. Highly recommend!

You need to login every time. it can be time consuming.

It was a pleasure to work with the software and my company will also continue to use it! I can only recommend it.

I like the overall experience on this internal software. It is a good use to bring structure in our company. Thank you very much.

I don‘t like the fact that you need to sign up every single time.

With LiveAgent the company got an improved control of customer support. It allows keeping an organized inbox and to manage quick answers.

The most beneficial feature for our company was the shared inbox which allows an improved overview for the team.

The LiveAgent IOS App doe not satisfy the requirements that we need. Many features from the desktop app are missing.

We are very happy with LiveAgent and look forward to explore all its options. The 24/7 helpline proved to be one of the best assets of this system.

Implementation was very intuitive and we were ready to start using the system within a day. We especially like the automation options, using tags and a seamless integration with the mobile app.

There could be more templates for the Customer Portal, although these can be designed manually with css.