LiveAgent Reviews

It was a huge help to us and is very useful for our everyday work! I highly suggest you give it a try and see if it helps (it likely will).

Our most significant issue with our most recent tool was that we had to manually sort all of the tickets by department and responsibility.
LiveAgent handles everything for us.

I have not found any disadvantages as of right now.

LiveAgent has become this most important platform mainly because thanks to it we have been able to react to each of our clients' requirements, every time a visitor on another website wants to be in contact with us, they should only use the Chat window that is located on another website to hire you directly, as long as my team of agents is active, we will be able to assist you through Live Chat. I love this platform very much since it provides me with real-time monitoring of all the requests that you are making at a specific time, I can know exactly what time people were having a specific ticket, in addition, you lack what it provides a individual view to view the number of tickets attended, the number of tickets to attend and the number of tickets that have expired the attention period. I am very satisfied with the results obtained with this platform, I consider that it was really in another financial services company to meet all kinds of requirements of our clients in relation to any of our services.

LiveAgent is a platform that has helped me a lot to manage a customer service, and I can tell you it helps me a lot to be able to manage all the tickets of our company with another peace of mind, in addition, it has an excellent connection with all kinds of emails and inbox, in order to export each of the customer requirements emails, and be able to serve them from the platform. One of the first positive things that is necessary to call me to the drawers of the form is that it also offers me the possibility of enjoying a Live Chat, which can integrate hiring facility towards my website, currently we use that live show for serve customers or visitors on another website, it has all the necessary functions to have a complete conversation, you can upload all kinds of files or share direct links, in addition, all messages are received in real time. In addition, I also loved the fact that we can correctly configure this Chat window so that our clients can contact us when we are not active by responding through this Live Chat, we have configured the contact form that is implemented in the Chat, where the client with just fill it out correctly, you can contact us to wait for our answer.

I really don't have any type of complaint with this platform, I consider that the Chat window and the management of each one of the tickets was quite pleasant, at no time did I present any type of failure with this platform, in addition, I don't have any type of complaints either with the support team that assisted me at all times to adapt to the platform when I started using it. In addition, I do not have any negative point to mention about the plans offered by this platform, we are happy with the payment rate that we currently manage with the plan that we use, we hope that these results continue for much longer, without any type of failure.

All tickets and chats are managed from a single location with an all-encompassing solution and a global inbox. The live chat dialogue can easily continue by email thanks to the hybrid ticket stream. Although we haven't used it yet, call center integration also appears to be very intriguing. We switched from Zendesk because LiveAgent provides everything we need, is simple to use, and is far less expensive than Zendesk, which was one of the primary factors in our decision. We can suggest LiveAgent to anyone seeking for a less expensive option to Zendesk. Perfect customer service. Additionally, customizable chat widgets are a fantastic feature!

It enables me to categorize the films and provide my users with a positive user experience.

I get a fantastic technique to do away with assistance, and it definitely helps me cut down on the time I spend on support tickets.

There is a minor learning curve because it took me some time to get everything up.

But you must learn, just like with other software.

The MTW leadership has been overall incredibly impressed with LA. Price, functionality, ease of use, superior customer service - all top notch!

Just an extremely user-friendly product, which is simple to use for a COO that is not technologically proficient like myself.

I have been using LA for almost a year and have yet to find a negative.

Overall I can only recommend it. Very easy of use and practical and certainly helps a lot with organization.

Very easy use and nice features included. The customer service is amazing by the fast answers.Basically : Features all included & extreme easy of use. Highly recommend!

You need to login every time. it can be time consuming.

It was a pleasure to work with the software and my company will also continue to use it! I can only recommend it.

I like the overall experience on this internal software. It is a good use to bring structure in our company. Thank you very much.

I don‘t like the fact that you need to sign up every single time.

With LiveAgent the company got an improved control of customer support. It allows keeping an organized inbox and to manage quick answers.

The most beneficial feature for our company was the shared inbox which allows an improved overview for the team.

The LiveAgent IOS App doe not satisfy the requirements that we need. Many features from the desktop app are missing.

We are very happy with LiveAgent and look forward to explore all its options. The 24/7 helpline proved to be one of the best assets of this system.

Implementation was very intuitive and we were ready to start using the system within a day. We especially like the automation options, using tags and a seamless integration with the mobile app.

There could be more templates for the Customer Portal, although these can be designed manually with css.

We solved a lot of problems from the past, we struggled with having multiple support interfaces as a communication channel, we couldn't use all of the automation tools that LiveAgent offers.

There are many reasons why we love using LiveAgent. It organizes all our communication channels in one place. Gives you the ability to record calls and postpone tickets for later.

We like the product very much, we see that the core functions work great but the only one thing that they should add is the option for clients to write reviews. Now they have a paid plan with a third-party app.

My overall experience that I‘ve had so far was very satisfying and i would recommend it to friends anytime.

I liked the way the interactions and user friendly design made an easy experience for me personally.

For me personally i don‘t think there‘s a lot they could improve.

Overall the tool helps our business a lot. We got now a more structured way to handle IT Problems and support our employees very well. Also the time increased for troubleshoot because we receive also in the beginning the necessary informations.

- Easy to integrate and to handle
- A lot nice reporting functions
- Helps in helpdesk work cause of template function
- Fast and good support work

Couldn't say something negative at the moment. Everything works as expected.

I would recommend this software to anyone that is trying to run several business activity channels at once.

The software suggest product has been extremely helpful in increasing the productivity of my team. Our strategy has become easier to achieve.

The customer support was not always available and we had to wait in the phone queue to be served. Other than that everything went smoothly.

Would recommend to anyone having a business, in need of managing a lot of customers and clients, time saving and great value for money.

Very easy to use, very handy, very practical, easy to understand, improves management between costumers a lot.

Could be produced sustainable, more sufficient, sometimes they make things mire complicated than they are.

Overall, It is amazing. You get everything in a single place,
The interface is nice and gives what it promises.

Suppose you run a business and need a platform so you do not miss even a single query of your customers. Moreover, if you need every query categorized, everything can be done with the help of LiveAgent.

In need to provide support or integration with more social platforms and businesses are moving towards them people mostly contact from there.

Phone calls, e-mails, live chat messages and social media all can be handled form one platform. That is just great.

The biggest benefit is that this platform does not give you any reason to open more tabs. Everything needed is here.

The mobile app is a bit outdated and there is no interaction with WhatsApp...

Superb solution for requirement of a ticket system for support with agent assignment. Live Chat. Multi-Domain support for one price.

Very fast support if you have an issue, live chat is very professional and helpful. Multi domain support.

Be good if it linked to WhatsApp business. The backend, although simple to use, is a bit old looking and could be maybe more modern in its design and interface.

Great set of features for the price. The web app requires a lot of reload, and the iOS app works great.

Amazing set of features at great price. Whatsapp coming soon and that will be awesome. Having Ticketing and Chat in one solution is a great approach for all type of customers.

The Web App reloads too many times and is really annoying.

Overall LiveAgent is a very good tool, nice price, and very responsive customer support. The dashboard gives you a good overview and there are many options to optimize your tickets by changing the required information by ticket fields etc.

You get a lot of features for a very good price. LiveAgent support is always available and responds quickly.

There is no native option to receive reviews from clients when tickets are per email which is annoying. There is a third party option but it is expensive.

A very helpful tool that facilitates everyday work. Everything is in one place and you can easily make a report on the work done at any time. Each customer request can be analyzed according to his needs.

I like LiveAgent because it is simple to use and allows us to connect with our website visitors from multiple platforms, 24/7, ensuring that we don't miss any potential customer tickets.

There is no native option for clients to leave reviews on tickets from emails.

It's a fairly priced help desk tool which is simple to implement and use. The main benefit is that it helped us to organize numerous social and email accounts into one organized view and improve our response rate.

- Straightforward and simple installation
- Social and email integrations
- Easy to learn and use
- Customer support

Nothing really. Except for UX which could use bit of an update.