LiveAgent Reviews

Great overview.
Everything is in one place.
E-mail, phone calls, e-mail: everything is possible".
Integration with Social Media.

24/7 available.
Everything in one place.
Live chat, phone calls, e-mail for an unlimited amount of users.

No integration with WhatsApp, Instagram and LinkedIn.

I had a wonderful customer experience and they were very quick to answer any of my questions during the setup phase.

Extremely reasonably priced, has all the features I would want for our SaaS marketing automation. We also use it for our tutorials.

I wish it had templates to choose from when setting up my page.

It is a great email management software that allows us to treat customer emails very fast.

LiveAgent makes email processing easier.

The IOS app could be improved, it misses some features .

We design websites and work with many Clients so there are quite a lot of questions and comments. LiveAgent helps us organize the communication channels and tech support. Everything goes to one place.

Clear interface of the web application, It fulfills its basic task - customer support (tickets). There is less phone calls so it's more comfortable to work.

It could be a bit cheaper but luckily the company pays :)

Overall it helps us a lot cause no emails will get lost if you don't close them so it makes it very easy.

I like that it is possible do assign the mails to another person, this makes it possible to order your emails in a very smart way.

I have sometimes problems to find older emails.

LiveAgent is straightforward to use and offers many features that can be customized to meet the business requirements.

The fact that LiveAgent turns customers' emails, social media messages and calls into tickets makes it easier to manage or take records on agents performance.

There is no native customer reviews option. There is a 3rd party APP tool but it is expensive.

As the admin the best part of this product is the Department functionality and the out of box automations are fine for everyday users. We use this product for internal software support tickets, external complaint tickets, and internal systems tickets. We also put the forms in our intranet. It is a great platform.

Our main criteria was ease of use and minimal configuration to get up and running. We don't have time to code departments, automations, routing etc. that more expensive solutions require. We needed a unified solution up and running out-of-the-box. Live Agent accomplishes this. The amount of functionality and features you receive for the price is unheard of these days.

The Reporting module needs more granular options.

Overall, LiveAgent is very beneficial in creating a relationship between a company and its consumers, and you can use multiple languages and manage them in one place. All your work gets streamlined and easy.

-It is effortless to use. Learning it was as easy as learning how to use email.
-Hybrid ticket feature is amazing. The conversation starts with live chat and then gets transferred to emails.
-LiveAgent support is beneficial and very fast in solving your problems.

-The feature to change or edit the tag after creating them was missing.
-You cannot put the call on hold. You will have to end the call and then start a new one.

4/5 - still using and plan to stay. just wish it kept you logged in for livechat for longer, like being able to set a work week in advance.

Easy to use, amazing fast customer support on live chat, reasonable trial extension, great for creating custom forms post purchase.

Always times out so my livechat never shows as being online as i have to relogin 20 times a day to keep it online.

LiveAgent offers elaborate way to immediately communicate with different business players globally. There is consistency in handling different needs for customers.

LiveAgent ensures there is successful way of communication through Live chats. Also, the time for responses is little, hence, no delays. The price for LiveAgent is fair.

LiveAgent has features that works for the good of all the users, be them individuals or companies. Great solution for clients.

Everything was easy to use and integrate into our company. No big issues except on one which was solved very fast.

Very good and easy way to automate your processes in ticketing systems. Also a very good technical support with fast answers.

Nothing special so far. Some design options are not very good to administrate but there is no big problem.

In general, I consider that LiveAgent has been a software with a fairly good experience, because in our company every day we receive new requests from clients, being a real estate company, we always have to be attentive to give much greater attention to all clients who are interested in our services. For this reason, LiveAgent has been totally beneficial for us, since we have been able to answer customer questions in record time, in addition, thanks to the ticket system, we can better organize and distribute cases, so that each of my colleagues also cater to customer requests. LiveAgent is very attractive software, its interface is very comfortable and I feel very good using this software to control customer requirements.

Having LiveAgent in our work system has been one of the best things we have done, because with this platform we have been able to offer a personalized help system which has allowed us to establish direct contact with clients and thus be able to generate more sales. One of the things that I liked the most about LiveAgent is that the system offers me an excellent sending of notifications, which notifies me on my computer and on my mobile phone when a client needs personalized support, and these notifications are surprising, they have helped a lot since we can give an answer in a better time to all customers. Another thing that I liked about LiveAgent is that this service gives me a wide view of all the cases or requests of the clients, and thus I can know which clients my colleagues are attending and which requests are still unattended.

One of the complaints that I have always had about the online support service that LiveAgent has offered me is that this platform has problems controlling Spam, on several occasions we have received many Spam entries from people or robots that enter our system with in order to send us messages simultaneously and this causes conflicts to be generated in the generation of tickets automatically. I would like the Spam system to be more effective and to be able to protect me more from bots entering my online support system.

I have had a great experience with LiveAgent, our company has had a better organization since we’ve been using the platform.

It enables a great teamwork and facilitates your organization. Easy to use daily. The app is great so you can also work on your phone.

Sometimes it deletes what you have written because your internet is lacking

This software helped us a lot with all our emails that we get on a daily basis. I would definitely recommend it to everybody who searches for a good email management software for businesses.

- Clear overview of all tickets.
- Many features and customizations which can be made.
- Helps businesses a lot with emails.

- The IOS App Design and features can be optimized.

All in one solution with a universal inbox, all tickets and chats are managed from one place.
The customer support is very fast and kindly. We hope they will speak italian in next future :D

The software is brilliant for anyone who has multiple points of contact with customers. We revolutionised our customers management.

It doesn't affect using LiveAgent negatively but we're waiting the Instagram Directs (chat) to manage the customers on this accounts.

LiveAgent saves me a lot of time in supporting my customers. I used to have a mess in emails. Now they are all nicely arranged.

LiveAgent is very useful ticketing system. I like it. All my emails are kept in order what makes my customers happy. They know, that all their email will be answered as soon as possible.

There is nothing what I dislike when I use LiveAgent.

Overall, LiveAgent has helped keep things organized for us. The smart inbox feature is one of our favorites!

LiveAgent has helped me automate my company’s workflow and keep everything organized so that things can run smoothly.

I do not have any complaints with the software at this time.

LiveAgent place a vital role in creating a relationship between a company and its consumers and it can provide us a feature of using multiple languages and manage them in one place.

The biggest LiveAgent specification that in their platform we can easily connect with our clients, and it helps us for generating sales.
One of the best features about their customer service that they can provide assistance to their customers.
Another things that I like about this software that along with my client we can assure the attendance of employee and staff.
It's interface is easy to learn and use as we use like email.

We are not able to change or edit the tag after creating it.
We can not put call on hold.

Very happy that we use LiveAgent! We are more productive because it allows us to save time. Since we use Live Agent we never forget to reply to any email because it reminds you when you opened the email but didn't answer. Great Software!

Live Agent is very easy to use and it allows us to have a clear overview of our emails.

Only experienced some bugs but still works very properly.

So easy to use for email management. It helps me a lot managing my emails because it gives you a clear overview of all the emails of a specific department.

We never had a clear overview of all emails and since we use LiveAgent it's working more than 100% better.

Sometimes there are weird errors which pop up but it's still working properly. The IOS Design could be improved.