LiveAgent Reviews

Highly recommended the customer support, they are always willing to go the extra mile to meet our requests and response immediately.

Its super fast, highly customizable and has a lot of features. And the price is also strength of LiveAgent. We had search lots of help desk system, like Zendesk, but finally choose LiveAgent.

I can highly recommend LiveAgent to all companies that are looking for great help desk software for relatively low price. The support portal has a lot of information, so in case you would need them, you can find them there. The customer support is also very helpful! :)

So far so good. It works smoothly. Maybe can improve the design interface.

Overall I'm pleased with LiveAgent, but please, please get an updated module so LiveAgent works with my OpenCart3 websites so I can use LiveAgent to it's full potential.

The customer support of LA is great. Quick answers to questions and help if needed. They have helped me with workarounds to get LiveAgent to work on my OpenCart3 website. Having the workaround means I cannot use the full potential of LiveAgent.

I have been asking for an update for their OpenCart plugin for over a year now. LiveAgent only supports OpenCart2 and I need it to be updated to be suitable for OpenCart3. That's a real bummer.

Really great to use, super easy to learn and work your way around the system.

I think it is incredibly accessible and user friendly. Made working with customers super easy.

I think it could have a better layout to compliment the great features.

Very good, I have not found any problems working with this software on daily basis, must recommend to others.

User-friendly, reliable and easy to understand, handy for everyday communication towards business partners.

Search button could come up with more relevant results.

Good tool, nice features. Highly recommended to the businesses that offer customer support service

Better customer support and helpdesk is possible at Meetanshi, thanks to LiveAgent

Can improve the design interface
The same account for live chat as well as helpdesk can be helpful.

Overall, we are loving LiveAgent and we're working on implementing more and more of the features available to help us save even more time.

LiveAgent is very simple to setup and get using right away. The live chat feature, alone, has saved us lots of time. Instead of booking "consultations" to ask us a simple question about a blog post - website visitors are now simply chatting with us.

Some of the more advanced features are a bit tricky to setup, but the LiveAgent support team quickly helps through the process.

Overall, LiveAgent is a great piece of software and it can be used for ANY business, no matter how big or how small and regardless of your industry. It can be used to support both internal and external customers at the same time! You can also provide support by ticket, live chat, phone, Twitter and Facebook all without having to leave your LiveAgent interface! The support team at LiveAgent is absolutely amazing and they are friendly and extremely helpful! You won't find a better product, GUARANTEED!

Where do I start? There are so many great things about LiveAgent, there is just too many to list. One of the most amazing features is that LiveAgent allows me to provide multi-channel support to my clients regardless of how they want to communicate with us. We can provide communication by ticket, live chat, phone, Twitter and Facebook all through LiveAgent! YES please! The software is feature rich, easy to use and the support from LiveAgent staff is absolutely amazing!

Really? What's not to love about LiveAgent?! There's no cons, nothing but PROS!

Great product with excellent support team. Recommended for any size of business. Helpful team who made our bespoke form integration much easier to set up.

Automated ticket assignment on bespoke forms. User controls, roles and departments. Auto assigning of tickets where possible has allowed us to cut back on manual assigning across the business.

we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.

Flawlessly smashed it with our team .. if you have not tried or at least look, then you should 10/10.

Easy to use
Easy to setup
Fast notifications
Great customization
Awesome UX design for newbie agents

To be fair compare to most chat apps, LiveAgent really doesn't have any bad from me, the updates are improving i have to say.

Easy to use, no tech issues, improves our customer service greatly. Helps customers receive service with better speed and efficiency.

The shared email, ticket creation, and notes are intuitive and easy to share amongst coworkers. We are able to share information with ease.

Ticket creation with calls is different than emails, but easily linked within the contact card for the customer.

When I started working for my company, they were already using LiveAgent and it was super easy for me to learn how to use it. We use it for emails, tickets, call center and social media, all in one platform and accessible from your phone. Great!

- Big plus is their customer support, always willing to go the extra mile to meet our requests
- It is really simple and effective and a perfect all-in-one solution
- The ability to transfer tickets or chats
- The ability to add notes and labels to previous chats and tickets

No major issues that I can think of. It is a bit robust, but it's because all the features, so not a big deal.

Great experience, with awesome support. It is a good tool to reduce the time solving customer tickets and providing them with easy to use ways to contact you.

LiveAgent has a wide range of features:

- live chat, probably one of the most widely used
- email ticketing, it's really cool, because you get to see contact requests and inquiries from multiple platforms in one single dashboard
- knowledge base - you can use it to reduce the time needed to solve those tickets

Plus a bunch of other features and integrations, whit platforms such as Wordpress, Google Analytics, Mailchimp, Zapier, etc

Can't say there is anything I dislike about this software.

LiveAgent has given us the ability to be more accessible to the public and reduce time for patient to call improving multitasking in todays world.

LiveAgent has helped us to stay in contact with our patients and to address new inquiries as well.

Would like the ability to load in our team photos to the chat button.

Post affiliate pro is affordable, highly customizable and has a great support team

Post affiliate pro has High capability & scales as your business grows.

Post affiliate pro needs improvements in user experience & ease of use

I would definitely recommend it to anyone who has an online business because it is easy to use, has a lot of great features and its price is not expensive for what it offers.

I like this software because it makes my customer service advisor job very easy. I can chat with customers, call and respond to tickets from the same page. I also like that each ticket, call, or chat opens in a new tab, making it easier to multi-task.

A couple of minor things that I don't like:
1. When I reply to a ticket/email the reply has > at the beginning, making it not so easy to read in a string
2. Having to end a call before being able to make another one

Although it took a little time to get used to the new system in the end it was well worth the effort. It's layout and functionality allowed us to clear an outstanding backlog of messages to a far more manageable level.

The ability to leave notes and merge posts was most helpful. Also the system was able to link directly to our own management software giving the ability to access a client's booking or profile with a single click. Also you can see if someone else opens the ticket that you're working on, thus preventing two people answering the same ticket.

The one thing I missed the most from the switch from using Gmail was the ability to cancel a sent e-mail shortly after sending it. Could have saved a few embarrassing moments!

I cannot see a time when we will not be using this software, The company have been brilliant to work with and i wish them all the best

Being able to pull all our customer care and sales teams into one piece of software but manage all the customer interactions in one place has not only saved us time it has improved our levels of service. We now have happier customers and happier staff.

The software can seem tricky to set up when you first start, but the support team are fantastic and guide you when you do need their help.

Being new to this type of system I feel that LiveAgent is very user friendly and convenient to us as a customer.

Easy to use, easy to log interactions with customers, easy to tag customer issues, easy to see all older tickets and issues logged.

Generic phone number causing tickets to be logged all the same, reports being pulled for problem reports.

Fantastic transition and takeup by staff.
Only a small bit of training given to them was needed.
The users were at ease with the interface within the first few minutes.
The iPad app is a great addition to the product.

Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customers.

When manually selecting a department you are unable to select the users from only the department you select i.e all users are displayed regardless.