LiveAgent Reviews

LiveAgent has given us the ability to be more accessible to the public and reduce time for patient to call improving multitasking in todays world.

LiveAgent has helped us to stay in contact with our patients and to address new inquiries as well.

Would like the ability to load in our team photos to the chat button.

Post affiliate pro is affordable, highly customizable and has a great support team

Post affiliate pro has High capability & scales as your business grows.

Post affiliate pro needs improvements in user experience & ease of use

I would definitely recommend it to anyone who has an online business because it is easy to use, has a lot of great features and its price is not expensive for what it offers.

I like this software because it makes my customer service advisor job very easy. I can chat with customers, call and respond to tickets from the same page. I also like that each ticket, call, or chat opens in a new tab, making it easier to multi-task.

A couple of minor things that I don't like:
1. When I reply to a ticket/email the reply has > at the beginning, making it not so easy to read in a string
2. Having to end a call before being able to make another one

Although it took a little time to get used to the new system in the end it was well worth the effort. It's layout and functionality allowed us to clear an outstanding backlog of messages to a far more manageable level.

The ability to leave notes and merge posts was most helpful. Also the system was able to link directly to our own management software giving the ability to access a client's booking or profile with a single click. Also you can see if someone else opens the ticket that you're working on, thus preventing two people answering the same ticket.

The one thing I missed the most from the switch from using Gmail was the ability to cancel a sent e-mail shortly after sending it. Could have saved a few embarrassing moments!

I cannot see a time when we will not be using this software, The company have been brilliant to work with and i wish them all the best

Being able to pull all our customer care and sales teams into one piece of software but manage all the customer interactions in one place has not only saved us time it has improved our levels of service. We now have happier customers and happier staff.

The software can seem tricky to set up when you first start, but the support team are fantastic and guide you when you do need their help.

Being new to this type of system I feel that LiveAgent is very user friendly and convenient to us as a customer.

Easy to use, easy to log interactions with customers, easy to tag customer issues, easy to see all older tickets and issues logged.

Generic phone number causing tickets to be logged all the same, reports being pulled for problem reports.

Fantastic transition and takeup by staff.
Only a small bit of training given to them was needed.
The users were at ease with the interface within the first few minutes.
The iPad app is a great addition to the product.

Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customers.

When manually selecting a department you are unable to select the users from only the department you select i.e all users are displayed regardless.