LiveAgent Reviews

Simple and very complete solution for every kind of company that needs an efficient ticketing system.

Very easy to use and very complete solution for our company, integrations with other platforms are easy and fast.

They can simplify the merging system and also the rule system can be more user friendly.

Wonderful - Our Whole team of 3 simply loves the tool. I can highly recommend LiveAgent to all companies that are looking for great help desk software for relatively low price.

-Easily manage all of your customers concerns in one dashboard.
- The tags are a useful way to organize tickets and are very visual as well for those who like to see what's going on.

Can't say there is anything I dislike about this software.

In the overall I would say that I absolutly recommend LiveAgent to everyone who is searching for a good customer service software. You will for sure like it.

- Easy-to-use interface
- Much better customer service due to a better internal organization
- Setting priorities for your tickets

- The iPhone app could is improvable. There are a lot of functions which are only available in the web app.

Very happy with how we have grown with this product and how the team have taken to using the product.

The ease of which we were able to integrate the API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based.

The I-pad app needs a little bit of work to bring it up to the web based version status.

I am user of LiveAgent, in huge company we are using this software.

Also I use LiveAgent for my own business.

LiveAgent is most user friendly service for customer care.
The are a lot of tools, which I can use for supporting my customers in one place.

Email support, real time live chat support, ticketing system.
Also, I am happy to use tagging system for statistics.
LiveAgent allows to monitor my agents in real time, worktime, chats etc.

Mobile app is poor. Also I will be happy to see a desktop app.

Great overall experience, a positive move forward from the system we had previously. I would highly recommend to any business with multiple staff members needing access to the same information.

I really like LiveAgent, it is easy to keep track of everything and we can see all history from each customer in one place, it also means the whole team can see exactly what has previously been done with an existing ticket.

Not being able to make a call while a call is on hold.

Easy to use and very fun to work with!

It really helps me to organize my day to day tasks and allows me to perform them in an efficient way.

Unfortunately, the only thing bad is the login experience. I can never do it at the first attempt ::(

We switched to LiveAgent from a competing help desk about 6 months ago, and we couldn't be happier. We use the software every day, and we have never had an issue with it. It is a very dependable software — we've never missed an email from a customer (verified through our gmail accounts connected). I would definitely recommend this product to anyone with B2C needs!

The overall dependability is great — we've never had an issue with our customer communication being lost. Other features we use every day are tags which help us to keep our tickets organized by category, as well as the knowledge base which is a simple way to offer customers information at their fingertips.

It would be nice to have a direct contact when we have questions, though the chat feature on their website has worked fine when we've needed it.

Overall is a very useful tool that runs smoothly and is ideal to support the customers through chat or email. I strongly recommend it.

User-friendly and reliable tool to help customers, I like that you can create filters for the different type of tickets you might have.

It bugs when login, it could be improved. Also, add more customization would be good.

Value for money it's the best ticketing system out there. It's not perfect but no ticketing system is really.. for me personally it does the job because it has all the features I need.

Very affordable, quite easy to set up & use. The tags, rules & time rules are brilliant, once you learn how to use them properly you can easily get statistics, create folders and auto-assign the tickets.

Can also generate leads from facebook & email, and integrate with VOIP phone and you got all the recorded calls on the ticket.

On top of that you can add notes & postpone as much as you like so you don't miss anything.

Price is very affordable for what you're getting.

For first timers it takes some time to learn how to use it, it's not hard but just require a bit of time and patience.

No WhatsApp integration.

It's great I really like using LiveAgent for the 4 months that I have been using this product for. This was definitely a great product we got in order to help us organize our workload.

Great design on the UI very easy to navigate. The best part of the software is the customizations I can make to it to help me organize my work, on a day to day basis.

Sending emails internally is kinda a pain, currently, I would have to forward the message in order to send emails internally.

Very good software with video-call, without the customer has to install any software or plugin. The support is excellent and normally you don't have to wait a long time until you get an agent.

Perfect service, you can chat with professional support 24/7 without long waiting time. Customer does not need any plugin or software for video-calls. This was for us a big USP.

One small thing I don't like, standard tool comes only with 1 admin, if you would like to have 1 agent with limited access you have to pay extra.

Overall, I believe this is something that should be tried, tested and evaluated by any business that needs all in one customer commutation and satisfaction solution. Chat, helpdesk, forums, knowledgebase can really add up if you get it from different vendors and it's a real pain to herd all these solutions together without losing your mental health. LiveAgent to the rescue.

Oh, where to start. There is a lot to unpack in this one.
Customer service is very important but it's also costly in time and efforts. Being a small business we have limited human resources LiveAgent platforms allows us to take care of our customers and not leave any conversation behind. Customer satisfaction, conversion and retention are growing thanks to LiveAgent helpdesk, chat and knowledgebase functionality.

There is a lot of competition in this space but none as comprehensive and affordable. I sure hope the development will continue indefinitely because changing our support system to anything else is not in our plans.

Let's be clear. There is a LOT of platforms in this space. Cheap and expensive, well known and obscure. It took a lot of time to look through features, reviews and compare everything. What made LIveAgent stood out for us is how comprehensive it's features are and how active they are. LiveAgent eats their own dogs food, replies quickly to messages and is being constantly developed and improved. It's also well reviewed and existed for many years but manages to stay less expensive than any competitor with a comparable feature set.

Android app was not very polished last time I used it, I will revisit it soon. The live chat widget is another area I could see receiving more attention. There are at least 4 designs to choose from so you can adapt it to your site but they seem a bit dated and not as immediate as Intercom, for example. But said Intercom lacks half of LiveAgent features and much more expensive.

- Happy to use LiveAgent and be part of it!
- Highly recommend to try the demo and signup for free account!

- Feature rich and it goes on and on.
- No worries of hosting and maintaining security.
- Lots of Integration.

- It has too many features so sometimes you need to spend some time to figure out what you are trying to achieve.

Our overall experience has been pleasant, and generally it meets our daily needs with the tags and ticketing features.

For someone that is not super tech savvy, it is fairly easy to use and adapt. Also enjoy the ticketing inclusive feature.

The reports could be a little more enhanced, along with customer service via phone.

Overall LiveAgent is everything you need to get your support and live chat up and running smoothly. I strongly recommend it.

LiveAgent is very user friendly and very stable. Also i love the automatizations available even thought they could have more but its more than enough for daily needs.

LiveAgent could benefit from more functionalities and also more customizing, like more skins for example.

I find the ticketing system easy to use (in comparison with competitor systems I have used in previous jobs, too) and the functionality very effective for managing workload. It allows multiple users to work simultaneously without duplicating work, great visibility in terms of productivity statistics and generally just very simple to work with. It's a great product for the needs of my role. Would recommend!

- the ability to create and add tags; we use these as a 'filter' to prioritise and distribute workload
- the ability to track productivity/number of tickets handled within a shift/other time period
- automation features enabling automatic tagging of tickets based on given criteria; this makes our job much more efficient
- custom plugin features are super helpful

The only thing I miss about using regular email over this ticketing system is the 30 second 'undo' feature after sending an email ;)

10/10 experience. We had to switch email software companies since our last one blocked customer replies from getting to us, but LiveAgent has never given us deliverability issues.

Their canned messages are easy to set up/use. I like that they offer a way to have a database of help articles that our customers can use. And the ability to tag emails under certain categories has helped us keep better track of certain types of customers.

There isn't much I don't like. I think the site design could look a little less boring but that's all.

LiveAgent has allowed me to drop numerous other apps I used to use as all contact with customers and prospects is now handled in one place.

I subscribed to LiveAgent a couple of years ago, and it now runs all my support tickets and customer service management. That includes interactive (and customisable) chat and message forms on my sites (implemented automatically with a single piece of javasscript). The dashboard is extensive (it certainly has more features than I currently use) but simple. It also hooks up directly with my email, so all customer journeys are now tracked.

My only criticism is that the interface might benefit from some graphics, but then again, who needs them? LiveAgent is all about ease of use and function.

LiveAgent is a great customer helpdesk tool. It helps to create a friendly and helpful interaction with clients. I highly recommend this tool.

It offers realtime chat with clients and helps to build a helpful interaction with clients. Very easy to join Queue and chat. It makes responses to support requests very quickly.

It worked great for me. Nothing to share about cons.