PDF Architect Reviews

Poor technical support, they will continue to bill you even if you cancel your subscription and remove their software.

None, I was billed despite canceling my subscription 3 months prior due to poor functionality and support from this company. Now need to get my money back. Caveat emptor. I hope they will at least delete my personal information.

Kludgy interface and terrible support if you have more than one device such as a desktop and pen enabled laptop.

They will bill you again despite canceling your subscription.

Seemed to work OK with single page pdf creation, but multi-page documents I lost faith in it. Just double-check larger documents with Acrobat Reader.

Relatively inexpensive. Somewhat intuitive to use after some use. Didn't seem to cause problems with my Windows PC.

- Some merged files would freeze and lockup in Acrobat reader. Worked fine in PDFArch, but that was of no use when sending files to others.

- Annoying to always have to "switch" to Pro version when opening program. Don't understand why the free version needs to stay on your computer after paying for Pro.

- Customer service is slow and rarely of much help.

Tried to get money back as product didn't work as claimed for me, 8 weeks of trying and no money back to date.

The price is fair for the claimed PDF editor and OCR features. The layout is cluttered but straightforward.

Can not edit within text boxes from previous sessions and their advertised money back guarantee is a scam.

I am not able to cancel my subscription to PDF Architect Scan & cannot get through to Customer support. I am getting ripped off.

PDF program. I did not get notification of my cancellation, nor received a refund for the program cancellation.

I am not able to cancel my subscription to PDF Architect Scan & cannot get through to Customer support.

For a company that thrives on making things easy for the customer was definitely not asking what was really happening I lost the sale for the 55 licenses that they gave me the reseller pricelist for and told me to simply contact [email redacted] and it would be as simple as that 6 days lately and my client unhappy I still have no resolution

The online explanation of what it said it could do but no one would get back to me nor could I reach support.

Everything as the support to even get to someone even after finding out the company when you try to call was under MYclick they said they would have someone contact us and 6 days still no contact no licenses no support.

If I could get my perpetual license, I would be satisfied, but to take away a perpetual license that I paid for and give me a 5.5 (month credit) for the additional license I paid for does not make for a good customer experience.

Easy to use. I can do most everything I need to do, but have not explored all of the options yet and I was excited about testing out the other options until today, when I could not get logged in again.

First:
My experience with OCR has not been the greatest. I've opted to only use it when I absolutely have to and understand clean-up will be needed.

Second:
Support is the worst. First I purchased a perpetual license. It was never listed in my product listing. I couldn't figure out what was wrong and thought maybe I did something wrong so I purchased the latest version which was 7 and thought that went with my perpetual license....WRONG!!

I started searching through old emails and found both purchases. I petitioned the company to give me purchase credit for the year that I purchased, but never used (NOT ONE DAY, because I could never get the account straightened out). They gave me 6 months credit set to expire 12/20/2020 (granted I paid for 1 year). Today, I logged in and the account is telling me that the license has expired!!! REALLY. I have 2 more weeks on that 6 month credit.