Paessler PRTG Reviews

PRTG is the go-to monitoring tool for industry professionals and for very good reason. Setting up as a first time user can be a learning curve however with plenty of documentation and great customer support, it's pretty simple.

PRTG is a useful, detailed and trusted tool for IT Professionals around the world, with great customer support when you need it.

The ability to create maps and have monitoring dashboards is very useful to monitor critical systems. The entire system eco is fantastic with clear roadmaps to create a more streamlined product with their new dashboard.

Having custom map icons is very simple, however having active sensors showing on the map icons is extremely difficult to setup and is not supported by PRTG at the time of writing this review, for our specific use case for PRTG, this would be great. That said, the dynamic icons for provided with PRTG are very good and have always covered every use case I've ever needed throughout my career.

Overall PRTG keeps us instantly up to date about any outages or incidents on our network. Its great integration capabilities with PagerDuty and Jira are great so we can keep track of incidents and outages.

Simple to setup and maintain.
Easy to use with predefined templates for firewalls, switches, access points...
Easy to work with.
Easy to integrate with PagerDuty and any other app.
Amazing support.

PRTG Monitoring Website could be a bit nicer looking but other than that everything is great!

Overall, I don't want to use any other monitoring platform after using this. Adding additional sensor licenses, even adding an additional probe for segmented networks, or for more capacity is a breeze. Their support is also very responsive and knowledgeable...and you cannot beat the price.

Setting up new monitors is extremely simple and the product is very robust. This product makes handling SNMP monitoring very simple, and the pre-built sensors for most items just work right out of the box with very little configuration.

I wish the visual maps that you can create had a better interface, but they are still better than any other monitoring platform I have used.

Excellent platform. Well priced and works exactly as advertised. We rely on this heavily for notifications and it's never failed us.

Large feature-set, lots of granular options, works reliably, visually pleasing user interface, reasonably priced.

UI is sometimes hard to navigate, options can sometimes be buried or hard to find.

It's easy to deploy the server and remote probes and gets a lot of info with the first discovery and then with recommended sensor. With maps you quickly recognize where is the problem

Dashboards, maps, easy to setup: this is the best solution if you want to keep under control all of your devices such as workstations, switches, virtual machines, firewalls. Set warning and alert limits so you can get notifications

They should add more sensors without be forced to use powershell scripts.
There are still many devices from important producers that cannot be easily enough put under control

I feel at home using PRTG although there was a bit of a learning curve at first. Pleased with the regular updates and the support has been very helpful with any problems or questions that we've put to them. Everything we need to monitor via HTTPS and SNMP has worked very well.

Simple layout; easy to add more devices and sensors; ability to make any page your start page; SMS alerts easy to implement.

Takes some time to get acquainted; Map feature requires MS Visio-oriented mind to make something out of it; the internal db should be some sort of SQL instead of "millions of files"; The failover HA solution is a bit too home made - us enterprise users would like shared SQL DB's or other truly HA as an option; AD integration works but administering AD users and their rights isn't perfect.

Well we are exploring its hidden features, and we have succeed in various aspect through PRTG API.

As it covers all aspects of network monitoring, easy to install and work on snmp. Covers all switch routers firewalls. servers.

Also its API make it very strong software.

as no one is complete perfect so they are releasing upgradation to older one by fixing issues.

I think we can not integrate PRTG with Grafana.

Overall, I am very satisfied with the service that PRTG offers and support is great as well.

Monitoring software works well at keeping track of important assets and notifying of potential issues.

Better documentation of potential issues with SNMP devices.

Their support is top notch. The product works well for on-prem deployments, and its customization, as well as native vendor integrations are impressive.

If you can query it, you can monitor it. Creating new, custom monitors for SNMP, as well as windows/Linux scripts works very well. They have many native integrations with all of the vendors that we utilize.

It is very easy to overwhelm your monitoring node. It should be harder to do this. Fortunately if this does occur it is easy to change scanning intervals for all the heavy hitting monitors with less than 10 clicks.

The tool needed to get the network status in right time!!
The amazing network monitor tool , with great functionalities.

Easy to install and setup and low time to get in production. The dashboard is completely customized and i can show the parameters i just need.

The sizing is by sensor, i will prefer it will be by device.

An excellent monitoring engine that is very reliable, stable, with many possible customizations. Excellent notifications and re notifications. An essential product for any organization.

Ease of creating sensors, highly flexible with solutions for all types of solutions, scalable, a tool for the entire OSI model, and applicable to the entire business structure.

Learning curve, dashboards that are very complex to create, however using Grafana creates the perfect monitoring environment, SQL disks in failover but it is possible to bypass.

Paessler PRTG is a dependable and feature-rich network monitoring solution that meets the needs of organizations with complex IT environments. Despite the initial setup and learning investment, it proves its worth by offering robust and versatile monitoring capabilities. The reliable alerts and insightful reporting make it invaluable for proactive IT management and problem resolution.

Paessler PRTG is a powerful tool for network monitoring that provides extensive capabilities for tracking the health, performance, and usage across our entire IT infrastructure. The customizable dashboards allow me to keep a close eye on critical network parameters in real time, which is particularly valuable in quickly identifying and addressing any potential issues before they impact our users. The solution’s modular approach with sensor-based licensing is also very flexible, allowing us to scale our monitoring setup easily as our infrastructure grows. Additionally, PRTG’s alerts and reporting features are highly customizable, ensuring that notifications and performance insights are tailored precisely to our organization’s needs.

While PRTG offers an impressive array of features, it can initially feel overwhelming, especially for less-experienced users. The learning curve is noticeable as there are so many settings and configurations to understand before you can optimize its use effectively. Additionally, the interface, though functional, can appear dated in comparison to other network monitoring tools and may benefit from a modern refresh to enhance the user experience.

Excellent program! I am a network manager from China, PRTG allows to see problems in real time and provide better service to our end users. I am able to monitor all my devices from one location and let me know the overall health of my network and devices. marvelous!

1. Simplified deployment: Double-click installation under Windows, and the rest depends on clicking
2. Simplified use: adding equipment and monitoring points can be completed with just a few clicks throughout the process.
3. Powerful performance: supports tens of thousands of sensor-level monitoring environments and supports multi-machine cluster deployment
4. Rich functions: Built-in officially supported sensors from a series of manufacturers such as Microsoft, Oracle, DELL, HP, Cisco, etc., and also supports common monitoring technologies such as SNMP, WMI, SSH, and Powershell.
5. Secondary development is easy: rich API documentation, built-in Python environment, data source interface, and push interface can all be developed again

Mainly for network monitoring, the drawing function is relatively basic, and the topology drawing function is single.

I recommend the use of the tool in both very large and very small environments, my suggestion is that you try a trial version and install less than 100 devices to monitor, if you have the opportunity to monitor Cisco switches with the NETFLOW protocol and sensor it is a great experience

Its an It is a great monitoring tool, its installation is very easy to achieve as are the sensors inside the tool. To me it is a sensational tool in the observability part since it allows us to anticipate future events, especially in the network part, if you implement the netflow sensor you have a complete x-ray of the network traffic and it allows you to make a capacity planner if you are falling short in your infrastructure.In addition, installing the agents (remote probe) to collect monitoring information for the servers is very easy.

There should be more options for cloud services, if you want a solution that is not on premise. They only offer service with AWS and it is not fully managed by the Paessler company, which generates many points of failure. For additional tools like IT Ops Board or SLA Reporter they should offer more database options like MySql, Maria DB, etc and not just Microsoft SQL Server

I'm building 2 monitoring systems with PRTG 10K sensors.
It's been relatively easy to discover the network and the alarming is reliable and very quick to appear.
I highly recommend using this monitoring software, because it's easy to implement and has an intuitive interface for any type of user.
Of course, there are improvements to be made... because nothing is ever perfect.

1. Ease in building the structure of network equipment and systems.
2. Good automatic discovery capacity
3. Good library of pre-configured sensors
4. Excellent technical support

1. It doesn't have the facility to export to .xls or .csv, various types of alarm tables or the equipment cadastre.
2. There is a lack of pre-configured sensors for some types of equipment, such as ARISTA.
3. Refreshing the PRTG page in the browser sometimes works bad

I love this product and would like to take the training session so I can know better how to properly use it in our organization.

Support is always helpful and straight to the point. I am comfortable navigating the product and it is always up to date with new features and capabilities.

Actually there is nothing on my mind right now it is a lovely product.

Cheap (for its return) and useful tool, has a nice smartphone app for on-the-go monitoring and quick checks, even while traveling and on holidays.

Instant monitoring, quick, easy to setup graphic maps, always on our monitoring screens. Sends warning e-mails and even opens tickets with our support environment.

Hard to set up Office 365 emails, I had to open a ticket with Paessler to guide me through it.

Great tool for monitoring your IT Infrastructure. You don't need to be an expert to put it on working for you.

Easy install.
Easy to use.
Great visibility.
It helps you save money preventing fails with early alerts.

When you create a lot of sensors, then it is very difficult/impossible to modify them in a mass way later.

PRTG has been incredible. We use it daily in a College to monitor the systems we have in place. It is so intuitive and easy to create. Once we figured out the processes for WMI services to be added, we've been able to add as many devices as we've needed. We've also been able to create a map that fits our needs perfectly. Every support ticket we have logged has been actioned quickly and I have found every support technician very polite as well as patient.

How interactive PRTG is. How the maps can be tailored to suit our needs. The intuitive UI. The support.

The learning curve for newer users can be quite intense, we have had to learn a few different new techniques with managing WMI for example.

Our PRTG servers have around 40 thousand sensors. Most of servers the redundancy is provided in a cluster.

Easy configuration. Many types of sensors. Flexible scripting sensor capabilities. Good support. Frequent updates.

Complicated drawing of custom graphic sensor maps.