Parcel Tracker Mailroom Reviews

As a single-location pack-and-ship store, Parcel Tracker has been an excellent solution for our parcel receiving needs. The pickup QR code system is fast, secure, and far superior to relying on signatures or manual name entry. The optical character recognition feature is highly accurate, saving valuable time. Email notifications are concise and effectively communicate with customers. Customization options made it easy to adapt the platform to our workflow, and the customer support has been outstanding, quick to respond, and always helpful. For small- to medium-sized operations like ours, Parcel Tracker delivers precisely what’s needed, with no significant drawbacks.

The pickup QR code system works flawlessly, much faster and more securely than signatures or adding names.
Optical Character Recognition (OCR) is highly accurate and speeds up data entry.
Notification emails are concise and communicate with customers.
Customization options are extensive, allowing the system to fit unique workflows.
Customer support is exceptional, with quick responses and knowledgeable assistance.

It may be too basic for larger organizations with complex needs.
No significant drawbacks for small- to medium-sized operations—does exactly what it promises.

Fantastic product, easy to used and lots of functionality back office reports available if needed.

In comparison to other Parcel Delivery Companies, Parcel Tracker is very competitive on price.

Easy to use from a any phone.
Training modules/guides were easy to follow.
Tech support is readily available, however pleased that we have only called upon this once in just over a year.

No obvious cons.

As we prefer to use our own name label (personnel choice), Parcel Tracker are currently trying to configure a printer to auto generate a label when scanning in information.

Game changer for my business in terms of being able to handle volume with minimal effort. Running on mobile phones makes it easy to implement within my business.

App is so easy for staff to use and creates an organised feel for mailroom users.
Couldn't be without it.

Would like to have a timer on collection which will indicate how long item has been awaiting collection.

Simple admin interface with many possibilities. For first-line users, it is intuitive and easy via mobile.
We have finally gained control and an overview of all packages!

It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control.

There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced.

Overall, Parcel Tracker has been nothing short of amazing from beginning to now. Working with me step by step to make sure everything is going as smoothly as possible. Any issues are dealt with immediately. Couldn't ask for a better service. I also appreciate the accommodation when it came to my particular business which is outside of there normal operations.

Very simple system. Very easy to understand and learn. Make my managing and inventory of packages a breeze.

Wish there was a app, where customers could access to see there mail and packages. Only can log into website currently.

Good.

Easy to use.

Not found any yet.

One of the best time saving devices that security and portering have available.
It's unthinkable to imagine not having this system now.

I like the speed we can deal with mail and parcels and how easy it is to use, saving around a good 70% of time.
It's quick and simple to train others how to use

Initial teething problems but once ironed out all is fine

So far we have really enjoyed the software and would recommend this product to any college mailroom.

The customer support is amazing, very quick response time and very professional. The Parcel Tracker team worked with us to meet our needs and are incredibly friendly. The app is smooth and captures information with ease. Students love the QR code and we are receiving very positive feedback from students and staff.

It doesn't always capture the carrier, however that is not a big issue.

Very good app for our use case, our staff enjoys working with the app and it is important that it is used.

Very easy to use, the videos and explanations as well as the training are simple and understandable also for people with less technical experience, the OCR feature works mostly very well but if not it is easy to find the recipient.

German language is not perfect translated and sometimes we have to reset.

We have had only great feedback from our staff and customers re this product. We would not go back to our old system and would highly recommend parcel tracker to anybody who handles many parcels as part of their work process.

Very easy to use. Very easy to train staff on. Very reliable and very speedy. It has cut down tremendously on the work required to handle our parcels. Compared to our old system which was highly manual it is a no brainer.

There are no cons to this system. It is very efficient and accurate. It has revolutionised our parcel system.

We are very happy with its use and look forward to the implementation of new applications in other areas such as access control.

How easy and intuitive it is to use, as well as how easy it is to make modifications. Package management is much simpler, faster, and more precise than with the system we had before.
We're saving a lot of time that we can dedicate to other tasks. We've also reduced the number of package incidents by making it easier to control and audit when necessary.

The first installation required some extra work since we used another system for many years and a lot of data had to be transferred. There has not been a single problem that the support team has not been able to help us solve immediately.

The app is generally good, making work much easier by generating a QR code to identify the package and by instantly sending notifications to the customer.

It's a quick tool for notifying customers when a package is received, and it makes delivery easier with the QR code.

I don't know how convenient it would be to scan barcodes on packages. Many barcodes generate a lot of information that doesn't need to be displayed. I think it would be good to have the ability to scan barcodes or have an OCR scanner.

Great to have a product that does what it says on the tin.
Great support from the Parcel tracker team
Reliable service and so much quicker that the competition
If your company deals with lots of parcels this is the product for you

So good to be able to see the picture of the parcel this makes it easy to find when the customer comes in to collect it
The process from start to finish is so smooth and quick
Easy to use on the mobile which means you don't need computers

None really, everything about Parcel Tracker works just as it should, and if i need the support it is easy to contact the team

As detailed above, Parcel Tracker is an easy to use solution and one which I would recommend to anyone. It was a smooth installation and set up and following go-live we have had much the same experience. Would recommend to any PBSA providers.

The system is very easy to use in both the mobile application and web based formats. Being an administrator, my use is predominantly the web based format and I find it to be useful when troubleshooting any issues.
When I check in with site, I often get feedback of how it is easy to use. We rarely hear of any frustrations from their side. If we do have issues, the support team are more than willing to help. They are prompt and attentive to any problems we may be facing. This has not been frequent, but when required has been most helpful.

When we do hear frustrations, these are often related to the connection between devices. We had issues following a recent update but the team were most helpful in resolving these.

Has made a noticeable difference to how we handle student deliveries. It speeds things up for staff, keeps students informed automatically, and helps maintain a more organised, professional service.

Quick and easy scanning: Staff just scan the parcel with a phone, and the app pulls up the student’s info automatically – no need to search manually.

Instant notifications: The system emails the student as soon as their parcel is logged, which cuts down on front desk queues and constant "is my parcel here?" questions.

Speeds up the whole process: Saves staff time and helps keep things moving during busy delivery windows, especially at peak times like term start.

Label scanning depends on quality: It struggles a bit with unclear or handwritten labels, which might need manual checking.

Limited customisation: It would be handy to tailor the notification emails with our own branding or info (e.g. collection hours).

Parcel Tracker Mailroom has made a real difference to how we handle incoming deliveries across our accommodation sites. It’s reduced complaints from residents and freed up our team to focus on other tasks. While there are a couple of minor areas for improvement, overall, it's a very reliable and effective solution that we’d happily recommend.

Parcel Tracker has significantly improved the efficiency of our mailroom operations. Logging deliveries is quick and accurate, and the automatic notifications to residents save our team a huge amount of time each day. The interface is user-friendly, and new team members can be trained up on it very quickly. Customer support is also responsive and helpful whenever we’ve needed assistance.

There can occasionally be a delay in syncing with older hardware (like some handheld scanners), and the mobile app, while functional, could be more stable, we've experienced the odd crash during peak hours. A bit more customisation for notifications would be great too.

Parcel Tracker remains an essential tool for our non-profit organization. It has saved us time, reduced errors, and improved the mail system for those we serve. It’s clear that the team behind it is committed to making it even better, as they continue to update and improve. Highly recommended!

We’ve been using Parcel Tracker for five years now and it continues to deliver. The app is incredibly intuitive, and our team loves how easy it is to scan, notify, and manage incoming packages from their phone... no extra equipment needed. The web dashboard also provides great visibility and control.

None - any issue we have had was resolved. The support team is always fast, responsive, and helpful.

Very satisfied with the overall set up and support we have received. Initially staff were resistant to change, but the efficiency of Parcel Tracker has meant that everyone is fully on board and we are very pleased with all the new processes.

Parcel Tracker has made processing student and staff deliveries much quicker and has reduced the number of errors significantly. It enables us to track parcels through our delivery process and provides much clearer information for our staff and students. It allows us to utilise our storage space much more effectively.

Occasional IT issues but these have been resolved very quickly and the support has been great.

Fantastic product and service, would highly recommend to any business who are looking for a solution to streamline parcel deliveries and collection.

Ease of set up, Great platform, Easy to use interface, Good price, Very good Support system and the training was very useful and

We have had a few glitches where we needed to reload the system but no real cons found as yet.

Customer support has been responsive and helpful whenever we’ve had questions. Overall, Parcel Tracker has made our mailroom far more efficient and professional. Highly recommended for any organization looking to streamline their package handling process.

I had been using Parcel Tracker Mail Room for a month now, and it's significantly improved the way we manage incoming packages. The system is intuitive, fast, and reliable. Logging deliveries takes just a few seconds, and the automatic notifications to recipients have reduced the number of uncollected parcels.

A bit more flexibility in customizing notification templates and workflows would also be helpful, especially for organizations with unique needs.