Parcel Tracker Mailroom Reviews

Very good app for our use case, our staff enjoys working with the app and it is important that it is used.

Very easy to use, the videos and explanations as well as the training are simple and understandable also for people with less technical experience, the OCR feature works mostly very well but if not it is easy to find the recipient.

German language is not perfect translated and sometimes we have to reset.

We have had only great feedback from our staff and customers re this product. We would not go back to our old system and would highly recommend parcel tracker to anybody who handles many parcels as part of their work process.

Very easy to use. Very easy to train staff on. Very reliable and very speedy. It has cut down tremendously on the work required to handle our parcels. Compared to our old system which was highly manual it is a no brainer.

There are no cons to this system. It is very efficient and accurate. It has revolutionised our parcel system.

Much better than the system we were previously using. Very easy to use as the system automatically generates a QR code which residents can scan and show proof of delivery. System automatically sends confirmation once they have signed and collected the parcel which helps to manage lost parcels.

Easy to use.
Takes all stress out of managing parcels.
provides residents with a QR code and proof of delivery/collection.

Not easy to bulk edit recipients without losing scanned and stored parcels.

Solid app makes the parcel delivery process much smoother and issue free. Would highly recommend especially in PBSA sector.

Ease of use.
QR code scanning.
Enables us to record student deliveries and keep a secure log to ensure security of parcels.

QR codes not always received by students.
App sometimes crashes.

Good overall product and does what we need it to do for a reasonable cost. Good customer service. Real people with real answers and not some BOT.

Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us.
We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes.

Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved.

Really good app to use, easy to train staff with. Less likely of losing parcels on site. So easy for the residents to show a QR code and scan to locate the parcel.

The digital log of each parcel for residents is really useful, knowing if we still have a parcel or the resident has collected it is a great feature especially when we are queried about them. It's really simple to use and fast compared to our old process.

We had a bulk upload of main residents which is great, although when we have one off short stays it can be a little bit annoying as these residents won't be on the system and we would only know by human knowledge (only criticism).

Cohesive parcel tracking app, easy to use and very accessible to find stowed parcels in the parcel storage room.

Option for additional pictures.
Separate pictures for each parcel.
Auto scans people's names.
Same QR code per user rather than per parcel.

Reminders are sometimes sent out by accident.
Names are sometimes not picked up.

Overall a very possitive experience with easy access to parcels for staff and residents.
Tenant experience is greatly improved with complete control over their deliveries.

So easy to use.
Means our residents can access their own parcels securely without a staff member fetching them every time.
Great tracking system for deliveries and collections.

Limited ways to limit guest details being displayed, however the new update is fixing this issue! :)

It's great for keeping a log of all deliveries in a busy student accommodation. Our customers love the ease of the QR code, and all our staff members find the app simple and easy to use.

After using paper records for years to keep a log of parcels in student accommodation, Parcel Tracker has absolutely changed my way of working! It's so easy to see when parcels have been scanned and collected, which is particularly helpful when students query their parcels.

I think the sync between devices could be improved, since we have encountered problems when one device says one thing, but another says something different. Also we'd love to be able to send automatic messages when we scan in letters, since the recipients will still get the QR code saying parcel which is confusing.

A fantastic platform that allows us to correctly manage our parcels, provide great communication to our guests while logging all of those that have been picked up and check how many are remaining.
Just a great bit of kit i would recommend to any business'.

The simplicity to allow us to track our incoming parcels while informing our guests we have received this. The confidence it has given our guests in managing their parcels correctly with great communication has far exceeded expectation.

Still some sticking issues with camera recognition, but frankly i think this is down to the couriers labels and not the app.

Honestly has made our parcel system so much easier as before we were using pen and paper and it was an absolute nightmare! Now it takes us two seconds to scan the parcel and detects all the information from the label and matches it with the corresponding tenant and notifies them which is much better than hunting from pages and pages of room numbers to see if you have a parcel!

Quick and easy to scan in and out - makes reception job a lot easier - Notifies residents who are given a bar code which makes them feel more secure about their parcels too and photo evidence of what the parcels look like is always a bonus too as helps us locate the parcels if different staff are working.

Very occasionally an email doesn't notify resident.

Does what it sets out to do well, not trying to be too complicated. Hall staff enjoy using iPads to quickly scan and manage parcels.

Online web dashboard with easily accessible admin settings. Customer service with the parcel tracker team has been excellent.

Improvement of syncing between different sites across campus.

Overall we are happy with the product. The simplicity, features, and cloud-based management console are all things we were looking for.

Love the simple use and design. The app is great and very easy to use. The Kiosk is a very welcome feature. The cloud-based management console is amazing. No need to "have" to be on our own network.

Delivering packages should also have the same process as receiving them.
The company needs to accept more forms of payment.

Very pleased with this product. We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. The user interface is intuitive and very easy to use and we haven't encountered any issues to be concerned about.

Great friendly and easy to use user interface.
Easy setup and configuration.
Reasonable cost.
Smart technology at reading names and addresses from pictures.
Much quicker to use than other tried parceling solutions.
Effective at removing old data to comply with data retention policies.

Haven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare.

Easy to use, fast and efficient and we can track our parcels as they are distributed to our clients.

Fast easy recording of packages, photo record of the packages and easy historic search. Taylor tags to your specification.

You can't see the images taken with the phone when registering the parcel. I'd like to be view the image I've taken...

Overall very pleased, transformative for on site teams and so much better for students, helps improve efficiency for our teams.

Great service for students.
makes live so much easier for our on site teams.
branding opportunities for us across the portfolio.

Very little to dislike, always looking for more flexibility on the branding of messages of course.

Great system and easy to use. Some searching functions could be better, mass update feature could be better.
Generally, it works for us and I recommend it to others.

We tested Parcel Tracker in some of our buildings at the start and it greatly helped the parcel receiving, collection, and tracking. So we are deploying the system to all of our buildings.

At the moment, we can't mass update recipients to multiple buildings, but ParcelTracker is customising it for us.

Replacing a pen and paper system with Parcel Tracker has made life so much easier for all staff on site because of the capacity of parcels we receive.

I absolutely love how simple it is to use & it really speeds up the process of scanning parcels in a student accommodation environment!

It doesn’t work on devices with poor quality cameras.

Overall, the app is really helpful, although ironing out some issues would make it quicker to use. Adding a feature to scan multiple packages for the same person would be helpful. Also making it so that if the bar code and name are both visible in the same scan, you don't have to take two scans would save time.

Parcel Tracker is essential in letting our residents know if we have their parcels and also to keep track ourselves. It is for the most part easy to use and very helpful.

The app can sometimes be slow and difficult to use.
It would be helpful to have features that allow for multiple packages to be scanned under the same name at one time, rather than all individually.
Sometimes the app is difficult to scan bar codes with.
Once you have scanned the name you then have to scan the bar code which can be time consuming and sometimes the app gets confused and starts using the text again and finding a different person. It would save time if the scanner picked up the barcode and name in the same scan if the are both in shot and gave you the option to notify from there.

Overall it is really easy to use and works really well in our post room, it has really streamlined our process.

Parcel Tracker makes logging parcels in and out really easy. Everything is tracked on the system so you can keep an easy eye on how many parcels you have and if anything isn't being collected. It also takes a picture so makes it easier to find things.

A way to change the email you send for different groups of people would be great, but it's not a major issue.