Parcel Tracker Mailroom Reviews

Very easy to use with a friendly interface to navigate around, quite straightforward too and very useful in our line of work (student accommodation). We are very happy using this product now!

Great tool and such a useful addition and game changer for all our site teams! It's helped our staff save up so much time and has improved the way they can log deliveries in their buildings for students and make it a lot more seamless. They now have more time to focus on other tasks thanks to Parcel Tracker :)

Found software to have a few bugs and freeze sometimes but it's early days!

Pleased with the product as it frees up a lot of our staff's time to focus on other tasks and offers peace of mind that parcels are being logged properly.

Friendly interface, easy to navigate. Helped our accommodation teams log and track parcels in a more efficient and easier way, less time consuming too!

Sometimes the app crashed on the phone while using it. Some of our staff have noticed that it cannot be used simultaneously on different devices by different team members as it will crash or log them out whilst being used.

I am very much pleased and happy with it. My overall experience is that i am satisfied with it because of simple and handy use.

This is quite simple to use and helpful for the beginners also. I'm a student of life sciences, but it is sometimes very much useful to me.

I'm not a tech guy so can't give you the proper feedback to how to improve it.

Overall im really glad we have this system, the tenants and staff love it, perfect for our industry.

this is ideal if you work in student accommodation, everything is clear and easy to use, the students really like it, it is fast than you think too!

better for bigger buildings, and you do need to carry your phone with you. sometimes there are staff members left alone who dont usually hand out post get caught out and cannot hand out post cause they dont have the app but easily sorted

I think that it’s great app and it’s so much easier. Overall I think it’s a good app and we should use it more.

It’s good because I know when I have a parcel and it’s all ready for me when I come to reception. Good app.

Can be time consuming and some people don’t receive emails.

Overall great experience, saved a lot of time, saves space because parcels are picked up frequently, If there are questions on a package we can go back and see the whole chain of custody.

Saved us so much time and headaches, we used to have to write everything down on paper, either have to manually email each recipient or wait until they showed up, the mailroom was chaotic and parcels would just pile on and on, and things would frequently get lost.

Now we just scan each parcel and it automatically notifies the recipient, it keeps track of everything under our account on the web app and we are able to go back and search packages.

Nothing that wasn't fixed with a quick update after raising it to the support team.

I'd describe it as positive and i would recommend this app for any company dealing with large amounts of delivers. It can be used for letters as well, no reason to just use it for parcels.
Also the company are pretty good as spotting if there is an issue and contact you first, that is some top notch customer service.

I like that it takes photos of the Parcel, it means we have a visual record of what we receive so if a mistake is made we can go back and check it. I like that we can add multiple people in one go but to add a singular person it is easily done on the app without needing to go to the web page.
I like that I can just scan the name.

Sometimes if there isn't a bar-code it wont let you take a photo. So when more personal packages arrive they tend not to be documented as well. I think normally hand written packages and that don't include QR codes or bar-codes are probably more valuable because they are sentimental rather than financial.

Quick easy app to use, for all your packages, would highly recommend for any business with lots of parcels.

Quick and easy to use.
Great that it emails you to inform you of the parcel, ideal for identification.

Misplacing the email for collection of the parcels.

Outstanding. Our concierge staff love how efficient their job has become., and the back-end admin tools are great.

SMS capabilities in Australia, pricing, and general ease of use --by both admins and on-site staff-- make Parcel Tracker a clear winner for us.

Our only nitpicks with design and customisability, which Parcel Tracker have always been to listen to thus far.

A very great product that I will recommend to anyone who is looking to make parcel tracking and collection seamless.

The parcel tracker is such a fantastic tool to have especially in a student accommodation where we receive a large volume of parcels daily. Using this tool has made my logging and notifying students about their parcels very easy. Gone are the days of sending emails for parcels collection. A quick scan of the parcel(s) is a lot more efficient and is done in a matter of seconds. Having to scan the notification barcode when the student comes to collect the parcel adds a great level of security and ensures only the owner of a parcel (who had received a notification) collects the parcel.

None that I have experienced so far. The product has worked very well and thus far met all my needs.

Parcel Tracker has changed the efficiency with PBSA properties across the country for logging and informing tenants of the arrival of their parcels. Linking both the speed and GDPR security from end to end communication, it ticks all the boxes.

Great communication for initial set up and training from the team, and package provided to suit the needs of the business.
Ease of use throughout the portfolio for both managed users and tenants.
Monitoring of stock within the parcel room.
GDPR digital signatures for security.
Ability to add/amend properties listed with Parcel Tracker aligning with the growth of the company.

Small amount of manual input through CSV upload following new residence arrivals - no direct connect to tenancy portal used.

The overall product is great would not use anything else! I would 100% recommend this to anyone! Thank you.

Saves time.
Effortless.
Consistent.
Reliable.
Easy to use.
Easy to understand.
Safe to use.
Fun for the team.

No cons - great product throughout! Genius idea. :)

The training was clear and helpful and all communications when setting up as being seamless.
It has proved a great solution and cannot wait to implement it throughout our company.

The app is so easy to use, no need to input information it’s uses the information already provided on the parcel.
Multiple people can use the same app.
It allows you to amend the email sent as notification which is a great extra tool of communication.
It gives you the option input a ‘nickname’ which for many of our residents is very useful.
The best thing for us is we are no longer searching for parcels that have not arrived and the picture of the parcel received also allows us to easily find the parcel.

No disadvantages so far we will have a better idea when implemented further.

Love the idea and would recommend to anybody, saved me so much time and students are very pleased too.

Super easy to use, very common sense, intuitive interface. Don't have to search the system for students email address as its all in one place.

Sometimes freezes and have to restart but not a major issue, takes seconds to do.

Overall this is the best parcel tracker software I have used. It is better than Dwellant to scan parcels and no extra hardware is needed.

Needs to program software that can be used in mac. Little pricy for a small organization.

It sends an email notification when the parcel is scanned by reception.
It also sends an email notification when the parcel is collected and gives how many parcels need a collection or how many have been collected.
It also lets the reception team send a picture of the parcel via email.

Once the parcel is scanned then that's it. there is no undo option. If the parcel is scanned on a different person's email address then it doesn't let me go back and delete the log. The email gets sent immediately and if the parcel is taken off the system then it immediately sends an email saying the parcel has been collected when we are only trying to delete the wrong log. Sometimes it doesn't scan the barcode and sometimes it doesn't give accurate personal detail.
The main Con is that it only operated in android and we had an apple iPad for the concierge to use.
It is expensive for small offices or small residential building.

My overall experience has been great, I've been using Parcel Tracker for a while now and I'm very happy I picked their solution over the others that I was looking at!

The support team at Parcel Tracker are top notch. They are available to guide you through their very streamlined setup process for their platform and are available with any questions that I might have for them, pretty much instantly.

Not many cons i can think of, I was writing this just because I was some impressed with how they guided us through setup and helped us out when we needed it.

I would recommend it as it's exactly what it's needed in a student accommodation.
10/10 =) thanks.

The students loved to me contacted automatically once a parcel arrives for them. It's fast and full of info.

Nothing so far.
I have only used it for a couple of weeks.

I would recommend it.
Easy to use and helpful with different people working different shifts.
Thank you

Safe and fast system to track parcels from different devices.
Arthur was very good with the training.

none. It's working perfectly so far. No complaints.

Overall, I would recommend this app to anyone that works with parcels. Without it we would really struggle! Makes the job a lot easier!

Easy to use and saves a lot of time.
We have a lot of students that have parcels delivered and this app is great for a large number of parcels!

If you have a lot of parcels the app sometimes freezes.

I was very reluctant at first thinking this will take ages to use will add time etc etc etc BUT actually its the opposite, and because I enjoy using it I don't mind using it.
We only got trained yesterday and are using it like pro's already.

Fast, quick and easy to use.
Not hard to use once you understand the system. It's loved by our users and helps create an efficient system to control parcels in/out of the building.
Its fun to use!

Collections sometimes using the collection.
I think we are still new to this so navigating our way around the app, but still not hard to figure out things.