Parcel Tracker Mailroom Reviews

The app is generally good, making work much easier by generating a QR code to identify the package and by instantly sending notifications to the customer.

It's a quick tool for notifying customers when a package is received, and it makes delivery easier with the QR code.

I don't know how convenient it would be to scan barcodes on packages. Many barcodes generate a lot of information that doesn't need to be displayed. I think it would be good to have the ability to scan barcodes or have an OCR scanner.

Great to have a product that does what it says on the tin.
Great support from the Parcel tracker team
Reliable service and so much quicker that the competition
If your company deals with lots of parcels this is the product for you

So good to be able to see the picture of the parcel this makes it easy to find when the customer comes in to collect it
The process from start to finish is so smooth and quick
Easy to use on the mobile which means you don't need computers

None really, everything about Parcel Tracker works just as it should, and if i need the support it is easy to contact the team

As detailed above, Parcel Tracker is an easy to use solution and one which I would recommend to anyone. It was a smooth installation and set up and following go-live we have had much the same experience. Would recommend to any PBSA providers.

The system is very easy to use in both the mobile application and web based formats. Being an administrator, my use is predominantly the web based format and I find it to be useful when troubleshooting any issues.
When I check in with site, I often get feedback of how it is easy to use. We rarely hear of any frustrations from their side. If we do have issues, the support team are more than willing to help. They are prompt and attentive to any problems we may be facing. This has not been frequent, but when required has been most helpful.

When we do hear frustrations, these are often related to the connection between devices. We had issues following a recent update but the team were most helpful in resolving these.

Has made a noticeable difference to how we handle student deliveries. It speeds things up for staff, keeps students informed automatically, and helps maintain a more organised, professional service.

Quick and easy scanning: Staff just scan the parcel with a phone, and the app pulls up the student’s info automatically – no need to search manually.

Instant notifications: The system emails the student as soon as their parcel is logged, which cuts down on front desk queues and constant "is my parcel here?" questions.

Speeds up the whole process: Saves staff time and helps keep things moving during busy delivery windows, especially at peak times like term start.

Label scanning depends on quality: It struggles a bit with unclear or handwritten labels, which might need manual checking.

Limited customisation: It would be handy to tailor the notification emails with our own branding or info (e.g. collection hours).

Parcel Tracker Mailroom has made a real difference to how we handle incoming deliveries across our accommodation sites. It’s reduced complaints from residents and freed up our team to focus on other tasks. While there are a couple of minor areas for improvement, overall, it's a very reliable and effective solution that we’d happily recommend.

Parcel Tracker has significantly improved the efficiency of our mailroom operations. Logging deliveries is quick and accurate, and the automatic notifications to residents save our team a huge amount of time each day. The interface is user-friendly, and new team members can be trained up on it very quickly. Customer support is also responsive and helpful whenever we’ve needed assistance.

There can occasionally be a delay in syncing with older hardware (like some handheld scanners), and the mobile app, while functional, could be more stable, we've experienced the odd crash during peak hours. A bit more customisation for notifications would be great too.

Parcel Tracker remains an essential tool for our non-profit organization. It has saved us time, reduced errors, and improved the mail system for those we serve. It’s clear that the team behind it is committed to making it even better, as they continue to update and improve. Highly recommended!

We’ve been using Parcel Tracker for five years now and it continues to deliver. The app is incredibly intuitive, and our team loves how easy it is to scan, notify, and manage incoming packages from their phone... no extra equipment needed. The web dashboard also provides great visibility and control.

None - any issue we have had was resolved. The support team is always fast, responsive, and helpful.

Very satisfied with the overall set up and support we have received. Initially staff were resistant to change, but the efficiency of Parcel Tracker has meant that everyone is fully on board and we are very pleased with all the new processes.

Parcel Tracker has made processing student and staff deliveries much quicker and has reduced the number of errors significantly. It enables us to track parcels through our delivery process and provides much clearer information for our staff and students. It allows us to utilise our storage space much more effectively.

Occasional IT issues but these have been resolved very quickly and the support has been great.

Fantastic product and service, would highly recommend to any business who are looking for a solution to streamline parcel deliveries and collection.

Ease of set up, Great platform, Easy to use interface, Good price, Very good Support system and the training was very useful and

We have had a few glitches where we needed to reload the system but no real cons found as yet.

Customer support has been responsive and helpful whenever we’ve had questions. Overall, Parcel Tracker has made our mailroom far more efficient and professional. Highly recommended for any organization looking to streamline their package handling process.

I had been using Parcel Tracker Mail Room for a month now, and it's significantly improved the way we manage incoming packages. The system is intuitive, fast, and reliable. Logging deliveries takes just a few seconds, and the automatic notifications to recipients have reduced the number of uncollected parcels.

A bit more flexibility in customizing notification templates and workflows would also be helpful, especially for organizations with unique needs.

The team was helpful with training and getting our company ready to use Parcel Tracker. They were available to answer questions and walked us through the process of setting up the program for our team.

It is simple and easy to use. We did the research on the company because it is maintained in the cloud and all their certificates are up to date. They were responsive to questions, and the product works without any trouble.

We have not run into any issues thus far. We have been using parcel tracker for about a month.

Wonderful app that provides quick and easy logging of mail and packages. Web-based admin control panel is great for tracking stats.

This app saves us so much time with checking mail in and out! I love that it works from my phone and will pull up the recipient automatically from a pic of the label.

Sometimes the app freezes up when running on older phones.

Overall a good parcel tracking system, we have improved our times logging in and out student parcels and delivering staff parcels across campus.
The system has proved to be really helpful when either a staff or student member is looking for there parcel.

Works well on mobile and desktop.
Ease of use.
Good support.
Reasonably priced.
Good interface.
Good design.

We had to adapt the app to use with staff parcels but wasn't really a problem.

Parcel Tracker has completely transformed how we manage incoming packages. As a corporate mailroom serving both our business and tenants, we rely heavily on the ability to document exactly what happens to each parcel. The feature that lets us note where a package was left—like “on their desk”—has been a game-changer. When someone asks about a delivery from months ago, I can instantly pull up the record, see what we did with it, and even view photos. It’s like having an insurance policy for every package.

The app is incredibly easy to use, and the developers are constantly rolling out updates that make it even better. It’s clear they listen to user feedback. Speaking of which, their customer support is phenomenal—responsive, attentive, and genuinely helpful. I’ve never felt so supported by an app team before.

If you manage a mailroom or handle package intake in any capacity, I can’t recommend Parcel Tracker enough. It’s made our lives so much easier and brought a new level of accountability and peace of mind to our operations.

Detailed Package Tracking: The ability to log exactly what was done with each package—including notes and photos—adds a layer of accountability that’s incredibly valuable. It’s like having a digital memory for every delivery.
Improved Workflow: It simplifies daily operations and reduces stress. You no longer have to rely on memory or paper logs when someone asks about a package from weeks or even months ago.
User-Friendly Interface: The app is intuitive and easy to use, even for new team members. Regular updates keep improving the experience.
Outstanding Customer Support: The support team is responsive, attentive, and genuinely helpful. They listen to feedback and work quickly to resolve any issues.
Peace of Mind: It acts like an insurance policy for your mailroom—ensuring nothing slips through the cracks.

None Significant: Based on your feedback, there don’t appear to be any major drawbacks. If anything, the only “con” might be that once you start using it, you won’t want to go back to managing packages without it!

overall we are satisfied with the product and the features. it has helped us reduce missing packages and the use of paper.

it's easy to use and keeps us organized. i love the chat feature when i have questions and getting a hold of a person for help is easy with quick responses. i love the customization for most of the features on the app/web.

on the web, it does not save my settings to default when looking at the parcel inbound/outbound list. i can create a saved setting list but having to always switch over to the saved setting when navigating through the web site and every time i log in can get pretty annoying. there should be an option to have a default AND save different settings.

another con, is when using the app and searching a person's name you have to click the search icon to pull up the person's packages. i think it would be easier that while i type their name a box displays with those that fit the typed letters and i can quickly click on the person i'm looking for.

hope that makes sense, if these are possible please let me know. i wasn't able to figure it out on my own.

Much better than the system we were previously using. Very easy to use as the system automatically generates a QR code which residents can scan and show proof of delivery. System automatically sends confirmation once they have signed and collected the parcel which helps to manage lost parcels.

Easy to use.
Takes all stress out of managing parcels.
provides residents with a QR code and proof of delivery/collection.

Not easy to bulk edit recipients without losing scanned and stored parcels.

Solid app makes the parcel delivery process much smoother and issue free. Would highly recommend especially in PBSA sector.

Ease of use.
QR code scanning.
Enables us to record student deliveries and keep a secure log to ensure security of parcels.

QR codes not always received by students.
App sometimes crashes.

Good overall product and does what we need it to do for a reasonable cost. Good customer service. Real people with real answers and not some BOT.

Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us.
We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes.

Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved.

Really good app to use, easy to train staff with. Less likely of losing parcels on site. So easy for the residents to show a QR code and scan to locate the parcel.

The digital log of each parcel for residents is really useful, knowing if we still have a parcel or the resident has collected it is a great feature especially when we are queried about them. It's really simple to use and fast compared to our old process.

We had a bulk upload of main residents which is great, although when we have one off short stays it can be a little bit annoying as these residents won't be on the system and we would only know by human knowledge (only criticism).

Cohesive parcel tracking app, easy to use and very accessible to find stowed parcels in the parcel storage room.

Option for additional pictures.
Separate pictures for each parcel.
Auto scans people's names.
Same QR code per user rather than per parcel.

Reminders are sometimes sent out by accident.
Names are sometimes not picked up.

Overall a very possitive experience with easy access to parcels for staff and residents.
Tenant experience is greatly improved with complete control over their deliveries.

So easy to use.
Means our residents can access their own parcels securely without a staff member fetching them every time.
Great tracking system for deliveries and collections.

Limited ways to limit guest details being displayed, however the new update is fixing this issue! :)