Parcel Tracker Mailroom Verified Customer Reviews (2026)

I absolutely love using the system. It saves time and looks for professional to the customer.
Collection is so easy and quick.

This is a simple and speedy way to track parcels coming through reception at a student accommodation.
Scanning is simple, once the residents name and room number are picked up, you can then scan the parcel barcode and file away in storage cupboard.
We used to manually log each parcel that entered the building, taking up to 1min 45secs per parcel. Parcel Tracker speeds up this process taking the time per parcel to approximately 33 seconds from starting scanning to completing and filing away.
Residents instantly receive an email with a QR code, which they then use to collect and within seconds of scanning the QR code they have their parcel and are back out of the door.

The only issue I have found up to now is that you can't delete parcels that are scanned, say it automatically picks up the wrong resident, it would be easier to delete individual parcels when this does happen.

In general, it's an amazing App that provide the convenience for both site team and the residents. I have heard amazing feedback about it from our residents.
I would suggest if the resident can have the option to choose how they can be notified would improve their experience. Some residents would check E-mails more, some prefers text message etc.

The product itself is easy to use and the customers can be notified immediately.
The App is straightforward to use and only some simple demonstration is needed at the very beginning. It's easy for new team members to be capable to manage the parcels as well.
It also helped to save the time and reduce miscommunications. The App helped to reduce the time usage for the site team members to log all the parcels manually, which also helped to reduce the chance of mistakes or missing to log any parcels by chance. By notifying the customer, the customer can also know which parcel has been delivered. which one has not been delivered. It's also helpful for the customer to know if their parcel has been delivered to a wrong address if they received the delivery message from the courier but not from Parcel Tracker.
It also provide the flexibility to be used by multiple devices.

Sometimes it would take time for other device to have the synchronization. For example, if you scan one parcel by one device but use another device to collect the parcel, it won't allow you to do so.
Also, if the customer has put the correct room number but not the full name, it wont recognize.
Using too much battery for the device.

This app does make the parcel booking in process much easier and faster, especially when you have a lot of parcels.

This makes parcel tracking much easier and quicker than a manual booking in process that was previously used.

This app doesn't work as well on iOS than it does Android.

Very good tool to manage mailroom. It is straightforward and does what it says. The camera reading works well and identifies recipients quite accurately.

Easy to use by the mailroom staff. People got used quickly to the notifications. We can also track usage and parcels, very useful for planning.

Should expand to other services like key access or visitors.

Our mailroom was overflowing with packages until using Parcel Tracker. Now people know they have a package to get and where it is located.

Parcel Tracker is very easy to use and the team is great to work with. We were able to teach less tech savvy employees how to operate their platform easily.

I didn’t like that I didn’t find out about them sooner.

This app has made my job a lot easier, photo feature is very helpful when identifying parcels.
Would highly recommend.

This app is very easy to use, it is exactly what you need when dealing with large amount of post, would definitely recommend.

Overall great app to use, scanner doesn't always pick up correct name.

This service has really helped us at our site. It is streamlined, user-friendly, and super easy to use! Any support that we have required (very little) has been dealt with immediately.

Quick, user-friendly, great customer support, limited training required to use the product, and the app interface is well designed.

To be completely honest, I haven't experienced any cons to the system. It does exactly what it is designed to do.

Good overall experience, nice easy app to use and happy to be using this for my mail and collecting my parcels.

Easy to use and quick, fast and effective, ensures security and notifies you straight away of your parcel.

Doesn't always load and sometimes freezes when opening.

The training was very straightforward and i started using it as soon as the training was over so it has stuck well.

It is a great way to ensure parcels are accounted for and give to the right resident. It is also a great way to remind our students that they need to come down to the reception and collect all their parcels.

The email to the resident tends to get put into residents junk folders, I am not sure of a way around this though.

Overall the team is extremely satisfied with the service and we're using the reports to continuously improve our processes.

Switching from a paper-based process to a digitised system, reduced the time we spend monitoring incoming and outgoing packages to less than half. The camera scanning is great, because typing names on the keyboard can become hectic on handheld devices.
The team was also helpful when we asked for email customisation, and it was done swiftly on their side within an hour.

We initially had some issues with the iOS app which was slow at pushing the data to the web platform. However, this issue had been solved in little time and has been working fine ever since.

This app is really easy to use and keep track of of all the packages over time and you can have back up if someone says they haven't got there package.

The app is easy to use and very useful and helpful. It keeps everything organized. The layout is easy to use.

Sometimes the app takes a long time to load and also sometimes scans the names wrong.

Makes the delivery and collection of parcels so simple and allows us to inform the student straight away.

So easy to use and great for keeping track on what you have and who it is for. The photo of the parcel is also a huge help.

The first email sent to the tenant does not explain what the company is and some are confused by it.

Great product, easy to navigate, friendly interface, saves our staff time when logging parcels a lot faster, allowing them time for other daily jobs and tasks.

Friendly interface and very easy and straightforward to navigate, saving time on logging parcels in a secure and efficient way.

App can sometimes lag when using on the phone and cannot be used on multiple devices on the same time with the same user.

I think it makes my life a lot easier then the system we had in place before, it also keeps track of everything you scan in.

I like the user friendly layout, it's easy to use and it makes it increasingly easy to add multiple people at one time. It comes with a very hands on team to support you.

I wish you could take photos of items without QR/barcode.

Parcel Tracker has streamlined our postroom operation, and has given staff and residents confidence and security.

+ simple, user-friendly app
+ eliminates mistakes
+ Reassures residents their mail is responsibly received

- Could be improved by software detecting handwritten addresses.

Very positive and easy use.

Efficient system.
Easy to manage recipients.

Sometimes the scanning feature is a bit slow to recognise barcodes.

Very easy to use with a friendly interface to navigate around, quite straightforward too and very useful in our line of work (student accommodation). We are very happy using this product now!

Great tool and such a useful addition and game changer for all our site teams! It's helped our staff save up so much time and has improved the way they can log deliveries in their buildings for students and make it a lot more seamless. They now have more time to focus on other tasks thanks to Parcel Tracker :)

Found software to have a few bugs and freeze sometimes but it's early days!

Pleased with the product as it frees up a lot of our staff's time to focus on other tasks and offers peace of mind that parcels are being logged properly.

Friendly interface, easy to navigate. Helped our accommodation teams log and track parcels in a more efficient and easier way, less time consuming too!

Sometimes the app crashed on the phone while using it. Some of our staff have noticed that it cannot be used simultaneously on different devices by different team members as it will crash or log them out whilst being used.

I am very much pleased and happy with it. My overall experience is that i am satisfied with it because of simple and handy use.

This is quite simple to use and helpful for the beginners also. I'm a student of life sciences, but it is sometimes very much useful to me.

I'm not a tech guy so can't give you the proper feedback to how to improve it.

Overall im really glad we have this system, the tenants and staff love it, perfect for our industry.

this is ideal if you work in student accommodation, everything is clear and easy to use, the students really like it, it is fast than you think too!

better for bigger buildings, and you do need to carry your phone with you. sometimes there are staff members left alone who dont usually hand out post get caught out and cannot hand out post cause they dont have the app but easily sorted