Parcel Tracker Mailroom Reviews

I would say overall the experience with it has been good. It is easy to operate and while problems do occur they are relatively minor and easily solvable.

I like that the process for using it is fairly simple. A simple scan or search allows you to input a package with ease.

The app does have its issues with keeping up to date or loading all packages scanned. It often sends out incorrect information to residents about the number of packages that we hold for them.

I have really enjoyed the short time I have used parcel tracker as it has helped making the process a lot easier, and it means that it is known straight away whether or not the parcel is there for the student.

I really enjoyed how easy it is to see if a parcel has been delivered. It makes it a quicker process, as well as allowing for less error to be made while handing out parcels. It also has a very easy to understand interface, and it takes no time at all to figure out what to do with the app.

The students sometimes were confused by the parcel tracker email, perhaps it would be better for the tracker to correspond to the company name to help those picking up the parcel understand better.

Very good system, saves a lot of time and so easy to use you'll be logging parcels in minutes.
Just the name scanning that sometimes lets its down as it really seems to struggle with international names, otherwise this would be an easy 5 stars!

Easy to use.
Good User Interface, takes minutes to learn what you are doing and start logging parcels.
Time Saving, this has saved so much time for me as it takes very little time to log parcels.
Emails residents so no need to do this yourself, you just scan and wait for the residents to come and get their package.

Name scanning does not always work which can be frustrating but it is very easy to manually enter information to find the correct resident.

Can be slow updating sometimes so you have to force update the server more than I would like.

Much easier to use than our old system. The students don't need to do anything in particular, which is half the battle in accommodation sites! Simple and easy app.

Really easy to function and user friendly app. Love that you can just scan the photo so no faffing around!

The student has to sign for the parcel on the reception mobile, have to clean the phone after every touch for covid safety reasons.

The product works really well, the backend is very easy to navigate and software is easy to configure.

Easy to use - system is very simple.
Easy to scale for growing businesses.
Administration portal is very simple to navigate and reports are easy to view.

No real cons to the software.
Throughout my journey of working with the team, any changes we required were considered and taken on board for development.

It has really improved our daily tasks with our parcels, as we have students who order a lot of parcels from different couriers the app has allowed us to become for efficient with our parcel logs. I would highly recommend this to anyone in need of an app to make their lives easier.

Easy to use for both our staff and our students. A lot quicker than other methods of keeping tabs on parcels.

Sometimes the names scanned do not come up when first scanned at .

Parcel tracker has enabled us to be more efficient and productive. Would really recommend it for any establishment that is dealing with parcels on a daily basis, especially with large quantitatives.

It is quick and easy to use, it has cut the time in half what we would spend before processing the parcels.

It would be good to set up signature when each parcel is collected, not just the first time.

In the beginning I was doubtful how to use it but then once I used it, it was really convenient and easy.

I really like about the way parcel tracker works and is so easy to use to scan search about a person.

There is nothing I do not like about this software.

I would definitely recommend parcel tracker to any business who needed it, it is easy to use, logical and does not take much thinking to use.

Really logical system when you log on the home page right up until you scan the bar code it comes up with the students names, its very easy to use.

I don't like the loud beeping when you scan a parcel or if there is an error, its very loud.

It has made my role easier in regard to the organisation and management of the mailroom. 10/10 would continue to use.

I really enjoyed the user interface that this service provided. Very very user friendly and not at all a chore.

I can’t really think of any cons of the service, sorry!

Overall its a great app. Easy to use and update. We have to use it daily and rarely have issues would recommend to others.

I love that we can scan in and scan out the parcels with the code.
Admin input all of our residents into the phone and its easy to amend details hen needed.

Sometimes it doesn't scan out parcels correctly and tells people in the email they have more parcels than they actually have.

I would overall recommend this software as a huge helper to your business operation. It is user-friendly, and really convenient.

I enjoy using Parcel Tracker, software is really intuitive and easy to use. Makes receiving and delivering parcels a fun and organized process. It made our daily operations substantially easier.

There's always room for an improvement and the design could be more modern, if we are nit-picking.

It is so much better than our previous system, and easy to use with plenty of support. It really speeds up logging parcels when receiving large amounts.

Easy to use and saves a lot of time when you have a large number of parcels. I also like that you can add detail to the parcels, such is it being damaged and the size to help the customer determine if they need assistance in collecting the parcel.

Sometimes the screen does freeze and you have to start again.

Overall, I would definitely recommend this to people who have an office with a lot of employees or complexes with residents who pick up their mail from a front desk.

Finding out about parcel tracker was a great experience for me. I didn’t know notifying a huge amount of customers would ever be this easy.

Although this service was great for notifying, I realized that sometimes when I check people out, it doesn’t reflect on the app.

Definitely recommend this app to anyone that has large volumes of parcels delivered. There is support available too if needed. Also liked how we had personal training to show us how the app worked.

I love how it takes a picture of the parcel that has been scanned, as the site I work at we can have up-to 100 parcels delivered per day.

The app can become quite slow, my personal opinion is I’m not a huge fan of the new update, it takes a bit longer than it used to to pick up the name on the parcel but still does the job.

Great and simple training, easy to use product. We receive several hundred parcels a day during check-in, and this makes the process 100 times quicker than manual written records.

Quick to process parcels in, easy for students to collect. Able to easily see the number of parcels being delivered and collected each day for resourcing staff.

Nothing really. It is a bit laborious uploading all the data, but once it is in that's all that needs doing.

It's so easy and simple to use. I use it every day on-site and it really puts the students' minds at ease.

Easy and simple to use, makes parcel delivery and organisation so much easier and quicker and is the safest way in my opinion to track parcels on site. Great data to analyse when you log into the website as well.

None- everything about parcel tracker is fantastic

I highly recommend this product, it will save you so much time! It is great for businesses which have a very fast-paced work environment.

What I like the most is how much time parcels tracker saves! You literally scan the barcode and it finds the person automatically. So easy to use and the receiver gets the notification instantly!

I cannot find any cons for the product at this point.

Really think it is a good tool in busy student accommodation. Less hassle for employees. I could not see how we would cope without it now. Each team member has it on their phones, simple and easy to use.

Being able to open a picture of the parcel works wonders. As we use it a site of over 999 people. So when on a daily basis we have 60-100 delivery, it makes it simple to find the person parcel.

Sometimes it cannot pick up barcodes when scanning. However this was fixed when the added an automated barcode if one would not be scanned,

Overall, it has made logging our parcels much easier and it saves us a lot of time and it is really user friendly.

I really like the manual side of the parcel tracker, particularly when we deliver parcels to rooms and we can then sign them out on behalf of the residents.

When scanning a parcel it doesn't always bring up the correct resident.