Parcel Tracker Mailroom Verified Customer Reviews (2026)

Smooth and easy scanning, saves time. Only drawback being the collection side of the process- but this is minimal.

Using this at work every day is a breeze!
The camera is ultra sensitive to all types of parcels, and this saves us typing out repetitive emails every day.

The process is super simplified.

The only tough part of the process is finding out which parcels are held, and checking them as collected if someone doesn't bring their code.

Overall, I highly recommend Parcel Tracker Mailroom. Very easy to use and It keeps improving! you can monitor and generate reports or statistics for deliveries at your fingertips.

It's very convenient to use. Easy to scan and has real-time updates that make our lives easier and you can use this platform via phone so you can get updates anywhere you are. on top of it, it's one of the fastest processing and collection of parcels that I know.

Parcel Tracker Mailroom is really a good tool to use, maybe the only no so good comment for this is when I first start using it. They only have limited training materials to guide me and I needed to search for more guides online to fully understand them but things get better as I use them every day

Overall I think parcel tracker is easy to use and very easy to understand meaning if someone needed to take over it is very simple on what they need to do. Students haven't had issues with parcel track.

The thing i like most about parcel tracker is, it takes an image of the parcel each time. Parcel Tracker is 99% of the time accurate with logging how many parcels have been collected already. It is easy to change someones details.

The scanning does take quite a while to scan any barcode to notify the tenant.
Usually having to type their details out which can be time consuming. We have had issues previously where emails are sent to students but its showing old parcels.

This app is just perfect to save time when having to log parcels and also less possibilities of them going astray.

This app is just perfect to deal with all parcels: no more folders, no more paper, no more excel worksheets, no more time wasting.

Maybe if there was a way that we could only scan the parcel once when we have to notify the costumer, that would be even more time saving!

It is a great tool and when used correctly, works well.

It's simple, can scan multiple parcels at once and send emails straight to students.
When understood and if you are technically savvy, it can work extremely well.

For those who are not as good on device's there is a bit of a struggle with names been scanned.
Often it reads names incorrectly and if emails are sent to the incorrect names, this can cause chaos because even if students aren't expecting or didn't order anything.. They cannot understand why there is no parcel there for them.

Overall, the software makes the process easier, and with a few upgrades, it will be able to eliminate its minor problems.

It makes scanning parcels out for folks a lot easier, and it's incredibly simple to navigate with the app.

The software can be unstable and sluggish at times. It may also take a long time to load, depending on how slow the server is.

Overall, I have nothing to complain about! It’s made the parcel process so much easier for me & I can’t fault the app at all.

Parcel Tracker is so easy to use, I really like how you can take pictures of the parcels you need to!

It can sometimes be a little slow, but usually closing the app works a treat.

This software is really easy to use, saves us a lot of time as we do not have to do not have to maintain any paper trail when it comes to the parcel collection as this app has helped us in this regard with out any doubt as everything gets recorded on the app. The most important thing is using this app creates a sense of professionalism where by residents do not worry about their parcels as they receive notifications which is a great plus. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes.

User friendly
Saves a lot of time
Easy to install
Fantastic customer support
Provides residents with a quick and easy parcel collection by giving notifications sent to them

Well using this service I personally I cannot figure out any con this product has. No complaints whatsoever.

Very positive experience using this app. Parcel Tracker - Mailroom one of the best app on this market.

Fast and efficient. Makes my job easier. Students are happy too. Parcel Tracker - Mailroom is very useful tool.

Sometimes we had a problem with scanning the QR code so we had to do it manually.

Very good.

It tracks whats coming and going very well.

It doesn't always pick up on the information you're scanning.

A lot faster than old system, easy to use.

Speed checking in a parcel.

Not always able to take a photo.
Need a better way update email address.

Overall, I would say that parcel tracker is easy to use and set up and their support team is great and always there to answer questions.

Easy to use, a very clear user interface. The settings are simple and easily adjusted. Overall, there are very few hiccups when using Parcel Tracker.

There have been times when the notification emails don't deliver or have significant delays. There are also occasional issues with phones syncing with the server and not sending out notifications.

Very good app, user-friendly and time-saver. Very useful on a busy student accommodation site where hundreds of parcels are dropped off and collected each day.

Easy web and mobile platforms, analysis of parcel numbers and peak times, easy to use via the mobile device and saves us so much time!

Syncing does not always happen instantly, sometimes scanner does not recognise a name or address but at least it has a manual search option.

Overall, Parcel Tracker is a useful internal parcel tracking application intended for residential complex, educational institution student housing, sprawling office complexes, and other similar communities. Allows packages delivered at the reception/mailroom to be quickly scanned with a smartphone camera. Automatically notifies recipients and collects their digital signatures. Compatible with all delivery services/carriers as well as with hand-written parcel labels. Highly recommend for any organization that receives many parcels.

Easy to use interface is simple to get up and running. Affordable pricing provides good value. Allows parcels to be internally handled much more efficiently, saving staff time and money. Excellent customer support and development team.

This tool has been wonderful to use. Nothing to criticize at this point.

Overall is very good and practical. It makes scanning parcels in and out very easy, and it makes the task quite enjoyable.

It is very practical and easy having parcel tracker. Saves a lot of time on keeping physical files. its so easy to search on a resident on it, and scan parcels in and out.

It is very slow sometimes, and the design feels a bit outdated and tired. I would like to have something more fluid, however parcel tracker is still good.

Overall I think Parcel Tracker is a very good tool to have especially if you are in property management it’s very simple and easy to use.

What I like about Parcel Tracker is that it’s very easy to navigate. What I also like about Parcel Tracker is that when I first started using it a came with a tutorial video which was so helpful because it allowed me to get a hang of using the system very easy.

What I don’t like about Parcel Tracker is that sometimes when you’re logging out packages it can be very inconsistent because depending who’s logged in it will show you a different amount of packages are still in the system to another user.

It is the best time saving software i have seen implemented for a business, it does exactly what its intended for and the support team are fantastic.

The speed!! Talk about a time saver, adding students, staff and the office into the parcel tracker takes seconds (previously it took days). Logging 5 parcels at a time is also a real time saver! Our students also love it!

Those who don't use computers daily may struggle with getting used to it.

Overall, I have recommended this others because i was super pleased with how smooth and how quickly i was able to load our daily mail.

I loved that i could scan the name on the envelope and it would find them and it was super easy to scan the tracking info so clients knew what it was that arrived.

Sometimes it would not sync up when done on multiple devices. I did however start logging devices out and back in at least once a week and it fixed the problem.

The system has proven to be reliable and great for organising the parcel collection of a large building. Like any other system it does have its pros and cons, however, it is an easy and fast way to get through thousands of parcels.

Having it all digitally.
The fact that users receive an email with the number of parcels they need to collect and that we can follow up on them in case they never collect them.

Perhaps that the way to contact users is through email that most of the residents don't access their email on a regular basis.

Brilliant! Super easy and fast i highly recommend if you deal with parcels on a daily basis. Works on iOS or Android.

Saves admin time, super fast and easy to use. Sends multiple emails at once and i can track usage. of parcels and staff usage which is great when I'm sending reports out to my clients.

Sometimes I have to scan parcels twice, once for name and once for bar-code and sometimes i only scan once.