Parcel Tracker Mailroom Reviews

My site team really like using this product it has made their jobs a lot easier and a lot less time consuming.

Deepfinity parcel tracker has halved the time taken to log all of our residents post.

I really like the online Admin feature for adding new residents and changing resident details quickly and easily.

Would like to see an Offline feature as if the internet drops out we get some residents not receiving their QR code.

Overall the system is easy to use and answer the needs of package management. Fixing the few quirks will definitely make the experience better.

The idea of having an app on the phone that enables you to log in the packages is very convenient. The interface is easy to use and user friendly.

However, the two main issues were that the number of packages delivered won’t update automatically . Every time a different staff member accepted a package not all users were updated. In addition some residents received multiple notification for one package.

Brilliant for managing our 450-student accommodation. Students come instantly and collect their items so we do not over accumulate parcels over time. We take pictures of parcels which makes it faster for us to locate the parcel in the room. Overall great solution for us.

It has really speeded op the process of scanning parcels when they come in. Can do it with a phone in my hand and not opening the computer. It also sends people notifications straight away so our parcel room has never been emptier, students don't need to download any apps or whatever so its also easy for them.

Not really a massive problem but for us scanning barcode is not necessary, sometimes it still requires scanning barcode when the option is switched off. However, it isn't that much of a problem

I am building manager in a large complex in Sydney. I would highly recommend Parcel Tracker it has revolutionized how concierge work, they can spend an hour and half on parcels rather than 8 hours, the residents love it, because they get their parcels much quicker. its super efficient, and easy to use. It has saved the building a lot of money as concierge can now reduce their hours or put more time into other projects in the building. It also massively reduces the human error element as it tracks and logs each parcel - making parcel tracking more secure.

Simple, easy to use, massive time saver, easy to set up. It frees up concierge to be able to work on other projects.

Nothing we love it. There are no negatives for us on this product.

Over all very good experience with Parcel Tracker. like using it for the features of tracking and size of package.

I like that you can track packages on the website and or on your phone/tablet. I like that you can search for someone's package.

Trying to find the right name of the person receiving. Because we have so many residents with similar names and in the same buildings.

I was actually a little bit skeptical about whether it would save us time but it definitely does. A great all round app.

The app is easy to use, efficient and fast.

You can upload lists of details for residents to save time.

Residents find it simple.

None.

Great app ,would highly recommend it.

It's so simple and ease of use, gives more time back to the team.

From the time we met the team from parcel Tracker they made it so simple to follow and set-up.

Quick and easy and user friendly , the question is why aren't you using this app.

There are no cons to using this system.

The bar scan can be difficult.

Overall, it's been a saint having the App. Without Parcel Tracker it would take up most of the day just for parcels, as we can sometimes get 50-60+ in a day. Even with the issues that sometimes occur, there is always a workaround, i.e. being able to manually sign off parcels if recipient is unable to find the email.

Before using Parcel Tracker, it was a bit of a nightmare having to write down the details for each parcel that was delivered - with Parcel Tracker it's much more efficient and much less time consuming.

When scanning the first couple of parcels in a day, it can sometimes be quite laggy.
I've also had an issue where, rarely, it wouldn't scan a parcel, even when scanning the Barcode for a while. Unable to recreate but it's only happened a couple of times.
Lastly, there's been a few times where the recipient hasn't received the email from parcel tracker, or they've received it much later/after they've collected the parcel.

It's been a pleasure using the system so far. It's user-friendly and simple. I wish it would be more advanced and I'm waiting for the new updates.

I like how the system (most of the time) finds a recipient of the parcel automatically and the process of assigning one is quick and simple- exactly how it should be. You can mark the parcel as damaged at this step and add a picture which comes in handy.

I think it lacks a few features, such as deleting a parcel that has been assigned by an accident. The recipient should have full visibility of this and the assignee should be able to leave comments under such action.

Overall I am very pleased with the ease and effectiveness of this app!

I think it's really showed us how often and when we receive the most parcel , which is really useful!

Quick and effective app, we use this at a student accommodation for all parcels during the day. Our students find it to be really quick and our staff found the training to be really simple to learn!

I would say my only issue is that it often doesn't work on IOS , but as we have an android on site its been no bother.

Perfect experience really helpful staff will continue to use and hope to have a long future with Parcel Tracker.

Time, Ease, Cost, Staff friendliness, support the parcel app works perfectly on Android highly recommend.

Slower on IOS, android is perfect though, would like to see more filters.

I find it helpful for our business - it prevents time consumption when we have to scan over 200 parcels a day.

Fast at detecting data - and very simple to use functions.
Simplified system.
Easy to learn app which makes it quick to understand.

Sometimes the app will not identify the parcel - but then you can also still manually track the parcel.

Brilliant, I would advise anyone to get this. It just makes life so much easier. It's so straight forward to use.

It has made life so much easier and quicker.
It works efficiently, so far no hiccups. It picks up residents rooms numbers and names with ease, even with the smallest amount of information.

At the moment there are no cons to this product. Its just so easy to use.

The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform.

It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service.

It would be useful to have a product roadmap showing new features.

Very positive, will recommend to property managers in residential and beyond. It's a plug and play solution which we'll continue using and saving time for our facilities teams.

Exceptional speed of set up and on-boarding was easy regardless of the size of the block, support from the team, pricing. Great app as well, and very straightforward for personnel to use. Convenient recipient upload and removal functionality, making the move in/move out management and upkeeping of resident logs very swift.

We have not found any faults with the system, and even when we had ideas or requests of new features, the team had added this to their pipeline.

Parcel tracker has definitely made logging parcels a lot easier and the notifications that are sent out mean that our students are collecting their parcels quicker as well.

The system is quick and simple to understand. It's easy to see everything that has been logged and correct any mistakes.

It may take a bit of time to establish a new way of working if you already have a system in place.

We love this system, it saves us a lot of time. And the customer service is very professional. We have contacted them several times, always been contacted and resolved very fast.

Fast log the parcels, and notice tenant to pick directly. Paperless and Contactless. Which can protect our staff, during the pandemic.

When the label is dirty, sometimes the scan doesn't work. But, we can mentally type the code in, so we are not bothered.

Having spent ten years in the student sector, I am very aware of the issues and time it takes to manage parcels deliveries/ collections and have seen many different systems in place for this.
Parcel Tracker is the most efficient tool/ system I have ever seen and it is hard to explain just how good it is. It is so easy to use with just a click of the button and does all the hard work for you.
The fact it sends an email to the student to alert them it is here, is amazing and it saves us so much space and time, as students often collect as soon as they receive the alert.

*Easy to use
*Takes seconds to scan a parcel
*The app will find the address for you
*Sends alerts to students
*Students collect their parcels very quickly
*Students will only come to collect if they have received an alert
*Creates free space in the parcel room
*Reduces time spent managing parcels

No cons.

The product has dramatically reduced the time it takes to process mail. Support is very good and have managed to resolve issues quickly.

The app is very quick and responsive, it takes seconds to scan parcels in and out. It recognises codes from all courier services our customers have used. The app is intuitive and easy to use.

Occasional glitches, when the app is experiencing problem the software can run very slowly.

Good system. So far no issues. It has improved our parcel collection service for our residents vastly, big improvement on our previous system.

Very easy to use, app very responsive. Easy set up for our foreign students. App feature provides ease of use.

Not found any yet, system only introduced to our facility recently.