Parcel Tracker Mailroom Reviews

So quick and easy for both staff and customers! The process of sorting parcels is no longer a hassle. We receive a high volume of parcels daily and this app has saved so much time in processing them. The program itself and back office are very user friendly even for those who aren't as computer literate as others.

Quick and easy for both staff and our customers!
Extremely user friendly.
Speeds up the mail sorting process dramatically.
Support provision whenever we need it.

Yet to find any negatives with the app although we are fairly new.

It was a great experience overall, our team was new to the software and were able to adopt the practices very quickly into our daily tracking.

Using the Parcel Tracking software, our team was able to easily keep each team member updated on which packages were received and distributed.

No cons at the moment. It was great being able to utilize the additional accessories provided for maximum usage.

Overall Parcel Tracker helps by speeding up processing parcels so no more manually writing everything.

Quick and easy.

Scanning twice.

I love it. The process is so much easier than our previous parcel service.
And for our business it is saving a lot of time processing parcels for 270 students.

It's so adaptable for the business to use.
Straight forward through the processes and our international students can understand the process and it so easy with the QR code system on their phone.
It makes staffing the parcel deliveries safer and more secure also.
We can see the whole information needed to process to who the parcel belongs to.

Sometimes it goes to a default name rather than the person actually on the parcel but it's easy enough to search the correct name.

As a student accommodation of almost 300 rooms we receive a great deal of parcels every day. Previously our process was quite slow in recording and giving out parcels, sometimes taking up hours every day. Parcel tracker has sped this process up ten-fold, parcels are scanned in batches as they arrive and notify residents in real-time, the resident then provides reception with a QR code when collecting their parcel eliminating any confusion and speeding up the collection process. The app is easy to use and has a very user-friendly PC dashboard.

Love the quickness of processing our parcels.
The tracking system allows staff to look up discrepant parcel enquiries quickly on our dashboard.
Photographs of parcels allow quick locating of the parcels
Massive reduction in parcel enquiries, parcel tracker allows our residents to see when parcels have arrived in real time.

My only suggestion would be to set single scan as the default rather than double scan, other than that I am very happy.

Parcel Tracker is a very good system for packages specially in a student building when're many packages are received through the day so we can rely on this. The best thing is that we can use it from the convenience of our phone or also from a computer. The signature and QR process also smooths the process when getting packages picked up.

-Fast check of packages
-Easy to use it from the phone
-Convenience for residents when receiving notifications
-At the moment of giving the packages residents present a QR code which makes it really easy for staff to give it back
-Easy accès from a desktop computer as well
-The signature process is very efficient

-It takes too much time sometimes to update when a package is pick up.
-It confuses the name of residents and their apartments.

Smooth and easy scanning, saves time. Only drawback being the collection side of the process- but this is minimal.

Using this at work every day is a breeze!
The camera is ultra sensitive to all types of parcels, and this saves us typing out repetitive emails every day.

The process is super simplified.

The only tough part of the process is finding out which parcels are held, and checking them as collected if someone doesn't bring their code.

Overall, I highly recommend Parcel Tracker Mailroom. Very easy to use and It keeps improving! you can monitor and generate reports or statistics for deliveries at your fingertips.

It's very convenient to use. Easy to scan and has real-time updates that make our lives easier and you can use this platform via phone so you can get updates anywhere you are. on top of it, it's one of the fastest processing and collection of parcels that I know.

Parcel Tracker Mailroom is really a good tool to use, maybe the only no so good comment for this is when I first start using it. They only have limited training materials to guide me and I needed to search for more guides online to fully understand them but things get better as I use them every day

Overall I think parcel tracker is easy to use and very easy to understand meaning if someone needed to take over it is very simple on what they need to do. Students haven't had issues with parcel track.

The thing i like most about parcel tracker is, it takes an image of the parcel each time. Parcel Tracker is 99% of the time accurate with logging how many parcels have been collected already. It is easy to change someones details.

The scanning does take quite a while to scan any barcode to notify the tenant.
Usually having to type their details out which can be time consuming. We have had issues previously where emails are sent to students but its showing old parcels.

This app is just perfect to save time when having to log parcels and also less possibilities of them going astray.

This app is just perfect to deal with all parcels: no more folders, no more paper, no more excel worksheets, no more time wasting.

Maybe if there was a way that we could only scan the parcel once when we have to notify the costumer, that would be even more time saving!

It is a great tool and when used correctly, works well.

It's simple, can scan multiple parcels at once and send emails straight to students.
When understood and if you are technically savvy, it can work extremely well.

For those who are not as good on device's there is a bit of a struggle with names been scanned.
Often it reads names incorrectly and if emails are sent to the incorrect names, this can cause chaos because even if students aren't expecting or didn't order anything.. They cannot understand why there is no parcel there for them.

Overall, the software makes the process easier, and with a few upgrades, it will be able to eliminate its minor problems.

It makes scanning parcels out for folks a lot easier, and it's incredibly simple to navigate with the app.

The software can be unstable and sluggish at times. It may also take a long time to load, depending on how slow the server is.

Overall, I have nothing to complain about! It’s made the parcel process so much easier for me & I can’t fault the app at all.

Parcel Tracker is so easy to use, I really like how you can take pictures of the parcels you need to!

It can sometimes be a little slow, but usually closing the app works a treat.

This software is really easy to use, saves us a lot of time as we do not have to do not have to maintain any paper trail when it comes to the parcel collection as this app has helped us in this regard with out any doubt as everything gets recorded on the app. The most important thing is using this app creates a sense of professionalism where by residents do not worry about their parcels as they receive notifications which is a great plus. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes.

User friendly
Saves a lot of time
Easy to install
Fantastic customer support
Provides residents with a quick and easy parcel collection by giving notifications sent to them

Well using this service I personally I cannot figure out any con this product has. No complaints whatsoever.

Very positive experience using this app. Parcel Tracker - Mailroom one of the best app on this market.

Fast and efficient. Makes my job easier. Students are happy too. Parcel Tracker - Mailroom is very useful tool.

Sometimes we had a problem with scanning the QR code so we had to do it manually.

Very good.

It tracks whats coming and going very well.

It doesn't always pick up on the information you're scanning.

A lot faster than old system, easy to use.

Speed checking in a parcel.

Not always able to take a photo.
Need a better way update email address.

Overall, I would say that parcel tracker is easy to use and set up and their support team is great and always there to answer questions.

Easy to use, a very clear user interface. The settings are simple and easily adjusted. Overall, there are very few hiccups when using Parcel Tracker.

There have been times when the notification emails don't deliver or have significant delays. There are also occasional issues with phones syncing with the server and not sending out notifications.

Very good app, user-friendly and time-saver. Very useful on a busy student accommodation site where hundreds of parcels are dropped off and collected each day.

Easy web and mobile platforms, analysis of parcel numbers and peak times, easy to use via the mobile device and saves us so much time!

Syncing does not always happen instantly, sometimes scanner does not recognise a name or address but at least it has a manual search option.

Overall, Parcel Tracker is a useful internal parcel tracking application intended for residential complex, educational institution student housing, sprawling office complexes, and other similar communities. Allows packages delivered at the reception/mailroom to be quickly scanned with a smartphone camera. Automatically notifies recipients and collects their digital signatures. Compatible with all delivery services/carriers as well as with hand-written parcel labels. Highly recommend for any organization that receives many parcels.

Easy to use interface is simple to get up and running. Affordable pricing provides good value. Allows parcels to be internally handled much more efficiently, saving staff time and money. Excellent customer support and development team.

This tool has been wonderful to use. Nothing to criticize at this point.