Parcel Tracker Mailroom Reviews

Absolutely amazing! It's so helpful, and saves so much time I wish we'd had this before. If sending parcel notifications is a time-consuming nightmare, this product will definitely reduce your workload.

Super easy to use.
Very intuitive user interface.
Customisable messages (although we've not experimented with this too much).
Options to add additional information without this being obligatory.

The only down side is that you cannot have multiple users linked to the same email address, but it is so easy to add additional users, it's not even a real problem!

I have used different methods to log parcels but this is by far the easiest!

Overall I think this is a very good design. The only downfall is that it does crash from time to time. But that's nothing a quick reset of the phone can't solve.

How it recognises peoples name when you scan.

You can also see the pictures making it easier to find the parcel!

Its a quicker and easier way to scan parcels compared to other places Ive worked, its also handy to have it on an app on a phone making it mobile and much easier to use.

Sometimes it scans the wrong name or crashes.
It can also lag quite a lot when scanning or takes a while to scan the actual QR code.
Sometimes when you scan a barcode it doesn't recognise it.

This system is perfect for a busy student accommodation, it allows you to securely check in or parcels while automatically notifying the students that they have arrived. It allows you to securely track and monitor all parcels and I think the students appreciate that it is a much more foolproof system than manually writing everything down.

It also saves my team a lot of time, which means they can focus on other tasks and duties.

Since the introduction of this system it has become obvious that it is a massive time saver as well as a very much more secure way of giving out and tracking mail for the students. Before this system was introduced it used to take us over an hour to manually log and put away all the parcels and this has been drastically cut down thanks to the Parcel Tracker system.

The students think it’s amazing and we have had very positive comments regarding it. It really helps the students that when we have processed a package they get an email telling them they can come and get it.

I haven’t come across any as yet, The system does everything it was designed to do.

It saves me so much time on a day to day basis, and the residents feel much more comfortable knowing there is a trackable service for when their parcels arrive on site. Really pleased with it and glad we implemented it!

The app is so simple and easy to use - on both Android and iOS .
Is the ideal solution to parcel tracking in our industry.
Users find it a safer option to collect their parcels.
Takes no time at all to log parcels.
Sends automatic emails and QR codes to residents and reminders so I don't have to chase people!

The only con I would say is that I've not figured out if there's a way to delete an entry if you scan/notify the wrong person by mistake. I have to 'collect' the parcel and re enter the correct details, there may be an edit option but I haven't found it yet!

I absolutely love using the system. It saves time and looks for professional to the customer.
Collection is so easy and quick.

This is a simple and speedy way to track parcels coming through reception at a student accommodation.
Scanning is simple, once the residents name and room number are picked up, you can then scan the parcel barcode and file away in storage cupboard.
We used to manually log each parcel that entered the building, taking up to 1min 45secs per parcel. Parcel Tracker speeds up this process taking the time per parcel to approximately 33 seconds from starting scanning to completing and filing away.
Residents instantly receive an email with a QR code, which they then use to collect and within seconds of scanning the QR code they have their parcel and are back out of the door.

The only issue I have found up to now is that you can't delete parcels that are scanned, say it automatically picks up the wrong resident, it would be easier to delete individual parcels when this does happen.

In general, it's an amazing App that provide the convenience for both site team and the residents. I have heard amazing feedback about it from our residents.
I would suggest if the resident can have the option to choose how they can be notified would improve their experience. Some residents would check E-mails more, some prefers text message etc.

The product itself is easy to use and the customers can be notified immediately.
The App is straightforward to use and only some simple demonstration is needed at the very beginning. It's easy for new team members to be capable to manage the parcels as well.
It also helped to save the time and reduce miscommunications. The App helped to reduce the time usage for the site team members to log all the parcels manually, which also helped to reduce the chance of mistakes or missing to log any parcels by chance. By notifying the customer, the customer can also know which parcel has been delivered. which one has not been delivered. It's also helpful for the customer to know if their parcel has been delivered to a wrong address if they received the delivery message from the courier but not from Parcel Tracker.
It also provide the flexibility to be used by multiple devices.

Sometimes it would take time for other device to have the synchronization. For example, if you scan one parcel by one device but use another device to collect the parcel, it won't allow you to do so.
Also, if the customer has put the correct room number but not the full name, it wont recognize.
Using too much battery for the device.

This app does make the parcel booking in process much easier and faster, especially when you have a lot of parcels.

This makes parcel tracking much easier and quicker than a manual booking in process that was previously used.

This app doesn't work as well on iOS than it does Android.

Very good tool to manage mailroom. It is straightforward and does what it says. The camera reading works well and identifies recipients quite accurately.

Easy to use by the mailroom staff. People got used quickly to the notifications. We can also track usage and parcels, very useful for planning.

Should expand to other services like key access or visitors.

Our mailroom was overflowing with packages until using Parcel Tracker. Now people know they have a package to get and where it is located.

Parcel Tracker is very easy to use and the team is great to work with. We were able to teach less tech savvy employees how to operate their platform easily.

I didn’t like that I didn’t find out about them sooner.

This app has made my job a lot easier, photo feature is very helpful when identifying parcels.
Would highly recommend.

This app is very easy to use, it is exactly what you need when dealing with large amount of post, would definitely recommend.

Overall great app to use, scanner doesn't always pick up correct name.

This service has really helped us at our site. It is streamlined, user-friendly, and super easy to use! Any support that we have required (very little) has been dealt with immediately.

Quick, user-friendly, great customer support, limited training required to use the product, and the app interface is well designed.

To be completely honest, I haven't experienced any cons to the system. It does exactly what it is designed to do.

Good overall experience, nice easy app to use and happy to be using this for my mail and collecting my parcels.

Easy to use and quick, fast and effective, ensures security and notifies you straight away of your parcel.

Doesn't always load and sometimes freezes when opening.

The training was very straightforward and i started using it as soon as the training was over so it has stuck well.

It is a great way to ensure parcels are accounted for and give to the right resident. It is also a great way to remind our students that they need to come down to the reception and collect all their parcels.

The email to the resident tends to get put into residents junk folders, I am not sure of a way around this though.

Overall the team is extremely satisfied with the service and we're using the reports to continuously improve our processes.

Switching from a paper-based process to a digitised system, reduced the time we spend monitoring incoming and outgoing packages to less than half. The camera scanning is great, because typing names on the keyboard can become hectic on handheld devices.
The team was also helpful when we asked for email customisation, and it was done swiftly on their side within an hour.

We initially had some issues with the iOS app which was slow at pushing the data to the web platform. However, this issue had been solved in little time and has been working fine ever since.

This app is really easy to use and keep track of of all the packages over time and you can have back up if someone says they haven't got there package.

The app is easy to use and very useful and helpful. It keeps everything organized. The layout is easy to use.

Sometimes the app takes a long time to load and also sometimes scans the names wrong.

Makes the delivery and collection of parcels so simple and allows us to inform the student straight away.

So easy to use and great for keeping track on what you have and who it is for. The photo of the parcel is also a huge help.

The first email sent to the tenant does not explain what the company is and some are confused by it.

Great product, easy to navigate, friendly interface, saves our staff time when logging parcels a lot faster, allowing them time for other daily jobs and tasks.

Friendly interface and very easy and straightforward to navigate, saving time on logging parcels in a secure and efficient way.

App can sometimes lag when using on the phone and cannot be used on multiple devices on the same time with the same user.

I think it makes my life a lot easier then the system we had in place before, it also keeps track of everything you scan in.

I like the user friendly layout, it's easy to use and it makes it increasingly easy to add multiple people at one time. It comes with a very hands on team to support you.

I wish you could take photos of items without QR/barcode.

Parcel Tracker has streamlined our postroom operation, and has given staff and residents confidence and security.

+ simple, user-friendly app
+ eliminates mistakes
+ Reassures residents their mail is responsibly received

- Could be improved by software detecting handwritten addresses.

Very positive and easy use.

Efficient system.
Easy to manage recipients.

Sometimes the scanning feature is a bit slow to recognise barcodes.