Procare Reviews

Good value for the service provided. Overall happy with features and usability. Wish more customer service reps were trained in all software not just engage OR desktop but both working together.

The time Procare saves me in processing tuition and reporting is great. So I can allocate my time to other tasks I need to accomplish.

There are compatibility issues with Procare Engage and Procare desktop

Procare is a wonderful program that has increased out center's professionalism and communication with families.

Procare provides efficient payment processing, easy family contact, simple attendance reports four our ELC.

Payments sometimes don't clear and we find out weeks later.

The training was thorough and there is always a member that can help you on the phone or actually jumping on your computer.
The program fits our needs perfectly and I would recommend Procare to any childcare center

I am new to Procare but it is really a wonderful platform. It is easy to use, so far, and the customer service is outstanding

We use for tuition and I am looking into the financial reporting side. I have no issues at this time

The customer service is phenomenal. The product is easy to use, and parents/staff like it a lot. The reports come in handy for both administrative reports as well as the business office.

Procare is very easy to use for administration, teachers, and parents alike. It seamlessly connects tuition payments, reports, and communication into one convenient location.

Procare undergoes frequent updates but lacks transparency regarding issues that impact multiple areas or users.

I do enjoy how the desktop communicates with the cloud and vice versa in seconds.

Communication with staff and parents is so easy. Communication between platforms is just in seconds.

Setting up new modules can take time if it was not in the program already.

10/10 Overall Experience. We continue to use Procare Solutions even though our state is currently offering Brightwheel for free, because we are and have been happy with Procare for over 10 years.

Ease of use, connectivity, attendance tracking, child information management, great customer support!

Occasional site crashes in connected features like Procare Connect.

Procare is a great platform, and I'd recommend it to any childcare center looking for an efficient way to stay connected with families.

We use Procare to communicate with parents, and it has been a fantastic tool! The ability to send messages, pictures, and videos makes it easy to keep parents updated throughout the day. The interface is user-friendly, and it really helps streamline communication between staff and families.

As admins, we can't edit messages once they're sent. If a correction is needed, we have to delete the message and ask the teacher to resend it, which can be inconvenient. Adding an edit feature for admins or teachers would make the system even better!

I love it, they have made before and aftercare tracking so much easier for me

Procare has made our aftercare tracking and billing more efficient and easier to use. Was easy to adjust too and update with new students.

That once a child is in they can't be removed even if they left our school.

Overall my experience has been great and Procare has been a easy tool to use to communicate for each child's progress.

I am a Teachers Assistant and I really like how the features are easy to use and navigate the information for the classroom.

Sometimes the classroom can get busy and making it a challenge to have the time to put input the information in.

Easy and great. The program is user-friendly and support is always helpful. Easily customizable. Billing is automated and makes it so easy.

We love that billing, sign in/ out, commendation, reporting is all in one easy place.
Procare support has always been a great resource, professional and fast.

I wish the engagement app had an Admin only feature other than it's great, love that we can set approvals.

It has made opening and managing a childcare center so much simpler. I like that billing, enrollment, attendance, daily activities, staff management, and parent communication is all in one place.

I like that everything is one place. It is easy to use and has great customer service. We have been able to go completely paperless, and still meet all the state requirements for licensing.

There are occasional glitches, like any technology, but the customer service is great at helping when that happens.

If we found another software that offered the biometric check in and out, we would switch products.

We are dependent on the biometric security portion of the Procare platform. This is excellent in ensuring the security of checking clients in and out of the center.

Poor customer service, frequent glitches, frequent updates, frequent crashes. I get tired of parents and teachers texting me or showing up in my office to tell me that Procare isn't working again.

Over all, I am highly satisfied with Procare and love using it for my Center. I helped a sister location set up Tuition Express, and they are in love with it too.

Ease of Use.
Web/desktop connection.
Billing features are incredibly user friendly and saves me so much time on billing.

Sometimes tech support can be difficult to get a hold of.

Overall it is easy to use and run a variety of reports. However, we wish there was an easier way to communicate with parents.

We use Procare on a daily basis and it organizes children's records which makes it easy to run reports to communicate with the parents about upcoming record due dates.

Emailing parents is difficult from the desk top version. we have explored moving to the cloud version but the way our school is set up, parents can not open the door until they have used their fingerprint to check in their child.

I feel Procare is very easy to use once you learn it! We have used it for over 15 years and are happy with the features it provides

Procare helps us track everything digitally, all in one place, saving time and paper. We have 10 sites to track, and it is nice to be able to view all our students at once! Also nice to be able to bill all families with the push of a button

Having so many different capabilities across the different platforms and websites is confusing to parents. Wish everything was located in one place

Procare gives us a space to input all of our family's information where it is easy to access - including child birthdates, parent phone numbers, tuition balances, and approved pick up people.

We love the ease of having all of our family information in one place. We also love how easy it is to process tuition payments. Customer support is always helpful and easy to get ahold of.

We wish there were more report options available. For example, we wish there was a way to print all enrolled children's typical schedule with no specific dates.

Great software for a childcare center. Helps with billing, payments, communication and filling documents.

Great for communication with families, billing is made so much easier and being able to put all of the children's information in the system and printing out reports.

A lot of information in the beginning to take in but once you get use to it there is so much useful information.

Procare Solutions has streamlined our administrative processes, allowing us to focus more on providing quality care and education for our children. It’s an invaluable tool that has enhanced our operations and strengthened our connection with families.

Procare Solutions has been a game-changer for our center. The automated billing, attendance tracking, and parent communication tools have significantly improved our efficiency. The platform is user-friendly, making daily operations smoother for both staff and families.

There is a slight learning curve when first using the system, and occasional updates require some adjustments. However, the customer support team is always helpful and quick to assist.

It's great, I do prefer it to other apps and I find it is very easy to use. It has everything you need in one place!

I love that you are able to have the desktop function for Admin and the online version for staff and parents, and that you can use the time clock function.

Nothing at the moment, I have used Procare for 10+ years and it just keeps getting better.

The customer service is always available immediately to fix any problem in my computer, to answer questions, and to teach me the methods for each task.

Able to do automatic withdrawals from client families on Monday morning, and even if I'm out of the office, I can set it up to withdraw in my absence

Every little detail can be entered into each account and it gets a bit cumbersome since I'm not using all those features