Procare Reviews

Good value for the service provided. Overall happy with features and usability. Wish more customer service reps were trained in all software not just engage OR desktop but both working together.

The time Procare saves me in processing tuition and reporting is great. So I can allocate my time to other tasks I need to accomplish.

There are compatibility issues with Procare Engage and Procare desktop

We have used Procare Desktop for over 15 years, and it has served us well. We are poised to move to the cloud version this month and are looking forward to it. Procare Solutions has provided the management features we need to run a successful child care business.

Procare Solutions has been easy to learn, easy to use. I've been especially please with the integration of billing with payments through Tuition Express. There are many training videos available. For the few instances something has gone awry, support has been able to get us back on track.

We are switching to the cloud version soon, so I am hoping the overall appearances improves. Though our need to call support has been fairly minimal, the wait time on hold could be better.

Procare is a wonderful program that has increased out center's professionalism and communication with families.

Procare provides efficient payment processing, easy family contact, simple attendance reports four our ELC.

Payments sometimes don't clear and we find out weeks later.

The training was thorough and there is always a member that can help you on the phone or actually jumping on your computer.
The program fits our needs perfectly and I would recommend Procare to any childcare center

I am new to Procare but it is really a wonderful platform. It is easy to use, so far, and the customer service is outstanding

We use for tuition and I am looking into the financial reporting side. I have no issues at this time

The customer service is phenomenal. The product is easy to use, and parents/staff like it a lot. The reports come in handy for both administrative reports as well as the business office.

Procare is very easy to use for administration, teachers, and parents alike. It seamlessly connects tuition payments, reports, and communication into one convenient location.

Procare undergoes frequent updates but lacks transparency regarding issues that impact multiple areas or users.

I do enjoy how the desktop communicates with the cloud and vice versa in seconds.

Communication with staff and parents is so easy. Communication between platforms is just in seconds.

Setting up new modules can take time if it was not in the program already.

We are happy and working on learning how to use the system to its full potential. We look forward to the trainings that we will be setting up and utilizing Procare to the best of it's abilities.

Being able to get most of my business functions taken care of in one spot. This program has supported us in learning how to manage everything and the care team is very supportive. We recently reached out about trainings and they were very supportive and helpful!

We would like to see better organization from Procare. We can't upload our incident/accident reports, because they would get scrambled with the important documents that we load. then it would become a hassle to find anything. We would also love to have categories for our communications, because not all communications are flagged important and some are mainly for curriculum with teachers. So being able to separate would be helpful.

10/10 Overall Experience. We continue to use Procare Solutions even though our state is currently offering Brightwheel for free, because we are and have been happy with Procare for over 10 years.

Ease of use, connectivity, attendance tracking, child information management, great customer support!

Occasional site crashes in connected features like Procare Connect.

Overall, I am super happy with the app as communicating with the families has been so much easier. I wish the templates for newsletter had more options for us.

Love that this app is so easy to use. I gave four stars as there are not much options for creating newsletter.

The help desk takes a long time to answer. I also wish that the app would let us know if it is down for maintenance or so.

Procare is fantastic, especially if there are any issues. They have done a great job at helping with implementation and answering any and all questions. I *never* feel like a bother when I am asking for support and I feel like concerns and additions are valued by the company.

Easy to use, customer support is great, parents are happy with updates! Overall, Procare is a great system. The Billing is integrated so easily with other programs and there are few outages.

It’s hard to get new programs going. Desktop and online versions don’t always talk to each other and things need to be updated on both sometimes.

I have been using Procare solutions for a while, always learning something new and it is very helpful and beneficial to my workplace.

Reports, tracking, parent communication, attendance, lesson planning, and calendar of events. Very helpful!

I do not like the reports generated with dates without being able to clear history or delete the past generated reports.

Procare is a great platform, and I'd recommend it to any childcare center looking for an efficient way to stay connected with families.

We use Procare to communicate with parents, and it has been a fantastic tool! The ability to send messages, pictures, and videos makes it easy to keep parents updated throughout the day. The interface is user-friendly, and it really helps streamline communication between staff and families.

As admins, we can't edit messages once they're sent. If a correction is needed, we have to delete the message and ask the teacher to resend it, which can be inconvenient. Adding an edit feature for admins or teachers would make the system even better!

I love it, they have made before and aftercare tracking so much easier for me

Procare has made our aftercare tracking and billing more efficient and easier to use. Was easy to adjust too and update with new students.

That once a child is in they can't be removed even if they left our school.

Overall my experience has been great and Procare has been a easy tool to use to communicate for each child's progress.

I am a Teachers Assistant and I really like how the features are easy to use and navigate the information for the classroom.

Sometimes the classroom can get busy and making it a challenge to have the time to put input the information in.

Easy and great. The program is user-friendly and support is always helpful. Easily customizable. Billing is automated and makes it so easy.

We love that billing, sign in/ out, commendation, reporting is all in one easy place.
Procare support has always been a great resource, professional and fast.

I wish the engagement app had an Admin only feature other than it's great, love that we can set approvals.

It is a great way to keep staff, parents, and owners all connected. Easy to figure out and helpful to keep organized.

I have been using Procare for 9 years as a center director. Procare is an easy way to keep family and children information all in one place. Keeping track of staff time cards is also easy with Procare sign in. The parent app is the best part. It connects your staff directly with your families. It’s an easy way for parents to do a quick check in or for staff to send a quick update on the day

I wish there was a better waitlist option. I do not like having to make an account for a family on Procare just to have a waitlist. If the family does not come to the center we cannot delete their file

Procare has streamlined my workload. All my information is in one place and right at your fingertips.

I’ve been using Procare for more than 10years and I love it! Procare helps me keep track of staff and children’s requirements/documentation. You can print a report for any information or data you need. It is fully customizable. Procare does so much and if I need help the support website is great. There you can find easy step by step directions/ videos. The phone support team is also very helpful. I use Procare for everything; attendance tracing for children and staff, data/required paperwork, tuition charges and payment, center expenses, parent and staff communication, children’s daily reports, and more. Starting in July, I plan to use the agency payment part of Procare. It will allow me to manage agency payment with a separate ledger under each family’s account.

Honestly, I love everything about Procare. Any concern or questions I have ever had/have are answered quickly by the support staff or website.

It has made opening and managing a childcare center so much simpler. I like that billing, enrollment, attendance, daily activities, staff management, and parent communication is all in one place.

I like that everything is one place. It is easy to use and has great customer service. We have been able to go completely paperless, and still meet all the state requirements for licensing.

There are occasional glitches, like any technology, but the customer service is great at helping when that happens.

Overall, I am so glad we decided to invest in our daycare by using Procare. For the small amount it costs us monthly, it pays for itself with time saved! Bonus is that the parents really like us using it also!

The time I save using the “Billing & Invoicing” recurring plan feature is priceless! Everything is entered in once & it repeats automatically as long as you need. It saves me from so much time sitting at a computer.

The Student Info & Records feature lets us have all of the information we typically store in a paper file, but available at our fingertips, without having to go into the office & into the filing cabinet to look for it.

The "Attendance Tracking" feature does exactly what it says! It makes keeping track of our kiddos by total attendance or attendance by room so much easier. Before we were doing all of this by hand, day by day, writing down sign in & sign out.

The "Communications Management" feature is one of the things the staff & parents like most. We're able to update the parents on their child's day easily, with photos. If there happens to be an accident or incident, we can let them know immediately.

Being able to have "Mobile Access" is another priceless feature. These days there is an app for everything & nearly everyone has their phone on them almost all of the time. Staff can provide immediate information & parents receive it moments later.

The staff, parents & I as the owner/admin appreciate the "Immunization & Allergy Tracking". The allergy cards are posted in every room, not only the kitchen. This helps the staff keep the kids stay safe & gives parents peace of mind.

I chose Procare because I felt like we would be more satisfied. The representative was very upfront with all information & features including offering the best pricing immediately. Brightwheel quoted a cost, then when I stated I decided to go with Procare, they came down on their cost in attempt to "beat Procare out". I just personally did not care for that approach to business. Also, there was no feature or capability that Brightwheel had that Procare did not. Plus, I preferred the layout and ease of use of Procare.

What I like most about Procare is the ease of use. It was very simple to set up & very simple to get started using for myself, the staff and the parents. If we ever had any questions a representative was there to help us along the way.

If I had to pick a con about Procare, which is hard to do, it would be that some parents experienced minor glitches with setting up their automatic ACH payments. All in all, any of those were taken care of within days.

Easy to use, self-explanatory for most things. Great customer service for issues. Overall good program

Ease of use, ease of attendance tracking, availability of child records at your fingertips. Procare connect sync is smooth.

Parents can't pay online. Wish AD had more access.