Procare Reviews

I have had a great experience with Procare. Any issues I have they are resolved quickly and the customer service is great.

Child information, staff information, billing, etc., all in one place. It is great. Easy to use. Customer service is excellent.

I wish Procare and Family Engagement would sync staff sign-in and out. That would make it so much easier to keep track like I do for the children.

Overall, Procare has been efficient. It provides billing, day to day use for families and adding students is really easy.

How easy it is to use and that it has everything we need in one app. I like that families can use it to sign in and out their children and can see updates including photos and videos.

The glitches it sometimes have. The biggest glitch was when some families were billed double the amount of their tuition.

Excellent comprehensive childcare business software with robust reports, many parent payment options, extensive financial data program, and good communication capability

Procare is comprehensive, from data management and tracking to features, and has excellent customer service and support.

Procare Connect still needs some updates, such as staff timecard syncing and scheduling messages to parents

We love Procare and use it daily. The lesson plans are great for our 2-5 aged rooms but infant and toddlers needs improvement.

We like the ease of lesson plans, parent communication and billing. Also, our parents love it as well.

Infant and toddler lesson plans are not very detailed.

Overall it gives us many options we wouldn't be able to do manually due to the amount of time it would take!

We love how easy it is to collect payments and the vision it provides us for real time record keeping!

Difficult to run reports, not compatible with Apple and sometimes mobile phones, wish their was a way parents could provide a signature during the online registration process, pay at the checkout kiosk using the app at sign out.

Since using the app, it's been a useful tool that helped improve communication with parents. Seems more personal and parents are updated throughout the day which parents enjoy

As an admin using the desktop version, we can easily monitor real-time number ratios, which is highly beneficial. The communication section facilitates seamless interaction with both parents and staff. Additionally, the newsletter feature is a convenient tool for sharing updates.

We are still exploring the Assessment section to better understand its functionality and how to tailor it to fit our center's needs.

I have loved Procare! It is amazing as a teacher because it allows me to stay connected with parents while they trust their child to be in my care!

I’ve used Procare at two different daycares and have loved it! I have also used a different app (Tadpoles), so I have something to compare against and I’d choose Procare 100%.
I love how easy it is to message parents through the app and stay connected.
It is nice that you can put in an activity for multiple kids at once.

I’ve used this app for a while and I still don’t quite understand how to put my lesson plans in?
Or how the evulations work on there but it will be a process of me trying to figure it out!
Would be nice to have a place for teachers to see attendance for the week
Would be better if health checks did not need to be “approved”

We have been happy with Procare over the years. The last two years have been a lot of changes and some growing pains. We are hoping for more clarity in the future.

Procare Desktop has been a reliable and great way to track time cards and billing. We have been mostly happy customers and have used Procare for over 15 years. For much of that time, Procare has outshined all other options. We use the Procare desktop every day. Customer Support has improved, and we are seeing quicker responses than before.

Even with utilizing the training opportunities, the implementation of the Online version has been confusing and rocky. The greatest flaw is the Online and Desktop do not sync or "communicate" on all subjects. We want to try to utilize Procare Online since we have been forced to pay for it. But it has been a daunting task to undertake.

It has been a pleasant, professional and precise experience on Procare. It would be helpful to speak to someone although the emails are effective communication.

Procare is timely and effective in communicating and bridging the gap between home and school. Procare has clear videos and photo abilities.

An opportunity to speak to a customer service representative instead of just emailing support

Life changing having a tool that allows us to have communication with families/parents daily through messages or pictures

I like having appropriate tool to message parents/families. Whether it is taking pictures 3-4 times a day or posting daily activity it is great communication.

Having access to send parents pictures through messaging

We are extremely happy with Procare Solutions and we plan to utilize all functions that Procare has to offer.

We like the easy access to family information and capability to communicate with families directly.

At times, Procare Desktop and Procare Cloud do not sync right away.

Overall, I do enjoy this product and love when they come out with advancements to make it even better. I think the app itself is so efficient, however, I do think that the website could be a bit more streamlined.

Procare really does have many features available to teachers and administration to help provide strong communication between school and home. Adding in meals, bottles, nap, etc. are so simple and take mere seconds. The teachers are so busy so having that is so important to the management of their day.

The app is great but on the admin side who login to the website there is a lot of clicking to get to particular information. For example, I would love to click on the child's picture and have access to not only their profile information but also to their daily report. Also, it would be so simple in I can click on the child's picture on the main screen to quickly log them in/out. There are a lot of great features but sometimes it is just so cumbersome to get to them all. Would love to cut down on the clicking and have it more streamlined.

Love it better the any thing else would recommend it to anyone who will love to try it out all daycares should used it

Works great love to used it love to share pictures love to chat with the parents love sharing things

When it don’t work and it down don’t like it when it logs you off

Overall it's be great. Happy we went with it and I would recommend to others. We did consider other options but in the end chose this!

We like the touchless, paperless sign in and sign out. I also find the Lead component really useful in tracking my waitlist. I also appreciate Procare is always upgrading and adding new features.

Sometimes there are glitches. I also wish you could send photos right in a message.

I am a fan of the product and would recommend it to other preschools or centers. It has eased the burden on the front desk since they have fewer phone calls to field - each classroom can communicate directly with parents and vice-versa.

Procare provides a convenient way to communicate with parents without giving out a personal cell number. We use it daily to track attendance throughout the center.

Not much. There were a few issues with the app disconnecting early on, but those issues have been resolved.

I love everything about Procare. I hope for the functionality of the curriculum /lesson planning to be worked out soon!

Appearance, dependable functionality. The all in one solutions is accurate and makes for efficiency!

Clunky curriculum process, it takes teachers many clicks to search/assign to weekly plan. Also, the graphic appearance of printed menus, schedules, and lesson plans is very poor quality.

This is a great software for childcare centers. it is nice to have almost everything sync from the desktop program to the engagement app. It is user friendly and usually easy for the parents to use.

Most info is synced across all platforms. Most parents have an easy time utilizing the engagement app. It keeps up with any information that you want. You can add in different tracking items to personalize to your center.

Not all of the info syncs across platforms. There are some items we have to add into the engagement app from the desktop.

Overall we love Procare! It allows us access to all 3 schools and all functions and reports needed to run day to day operations.

Procare is great for keeping track of all children and staff enrolled and currently in the school. We love having in school and online payment system. the parent app is great for keeping in communication throughout the day. I love having access to all 3 schools in one place and its very easy to switch between schools!

the only thing i do not like is that the system logs us out after 15 mins of inactivity. Its not a bad thing for security reasons but more of an inconvenience having to log back in.

Overall, my experience with Procare Solutions has been positive. I really appreciate how the helpfulness of their customer service department.

I love that Procare Solutions allows me to manage everything needed for our childcare center in one location.

Procare Solutions offers so much, that sometimes it can be overwhelming when learning the program.

Love this product and can't imagine working without it. Makes the day-to-day operations manageable. Procare makes managing attendance, checking in and out, billing, schedules and so much more possible.

Makes the day-to-day operations manageable. Procare makes managing attendance, checking in and out, billing, schedules and so much more possible.

Some technical issues here and there, but typically resolved quickly.