Procare Reviews

I like Procare and will continue to use it. It serves the needs of my program. Parents have no complaints about the service and appreciate that we have it.

Ease of use: easy to use features, even my older teachers can post efficiently.
Billing: I like that you can use autopay and one-time invoices. I like that I can accept one-time credit card payments as well.

I like how there is an online registration and can collect the fee, however, it does not integrate seamlessly into the child's profile. A lot of information needs to be put in manually.
Customer service is not always quick to respond, but it has gotten better over the last year.

Procare is a wonderful asset that we added to our school. It provides easy access to records and is helpful with parent communication. We would recommend this to other programs.

We like that our families can easily pay online and we can also refund pretty easily as well!
It also gives us easy access for families and staff members with invoices and important information.

We wish we could delete old student records from the database.

Procare is a great product to purchase. I recommend to any center looking to for an easy transition product.

Procare Software is a great product to utilize in the childcare industry. Very User friendly with great customer service.

The least I liked about Procare Solutions is the features require individual purchase.

Simplicity of use and saves paperwork. A time saver when it comes to completing required paperwork.

I love that I can go to one place to quickly find information. Saves time on paperwork. Records many types of information.

Learning curve for me to get used to using but once I figured it out, it became second nature to me

My overall experience has been very positive. Procare has been easy for staff, parents and me to use! It takes very little to set someone up and everyone starts to use it within minutes. It is very intuitive.

The implementation was easy and the features are great! I love that I can track my leads and current children and families in one place. Also keep track of my staff and their schedules in one place. Sending messages to parents, staff and also sending out newsletters and menus is so easy! Procare has helped me become more organized and saved me so much time. Whenever I have a question or problem their customer service has been helpful!

I cannot really think of anything that has been problematic. If I had to come up with something I would say that they could come up with more newsletter patterns or change them up more often. Some of the ones they have are hard to see and are just solid colors so they are kind of boring!

Overall, my experience with Procare has been smooth sailing. Procare updates the system regularly and is very helpful when you need them for anything.

Procare is very user friendly and easy to navigate when introducing the system to our new teachers. Procare provides tutorials on how to navigate the system which helps a lot.

Something I do not like is not being to copy and paste newsletters from the different centers, since we are a multi center facility. If Procare is able to change that feature, then I would not have any cons.

We have been using Procare for 4 years. We have had not but positive experiences.
We use it for parent and staff communication, billing payments, incident reports, waitlist, enrollment forms for new families etc.
Procare is always looking to improve and often has updates.

Great app for time cards, payments, parent staff communication, incident reports, observations and much more.

I would like for Procare to have more group zoom meeting to go over specific aspects of the app.

Never could have been better, very easy to train staff. To reach customer service for help has always been a breeze.

Easy to utilize and well organized and when training a new staff on how yo use the system the walk through videos are very helpful.

As of now I haven't found much that I don't like.

Overall we really like using Procare and will continue to do so for all of our programs! I haven't had a lot of need to contact customer service, but when I have, they have always been helpful and friendly.

We've used Procare for about 8 years for our Before and After School programs, and this summer started using it for our summer day camps as well. I like the PIN check in / out option, as well as the option to set up carpools so that parents / authorized pickups only have to remember one PIN. The pricing is very reasonable. The app works well for communication with parents.

I wish it was easier to activate participants in the app. We sometimes have kids who are registered for the program but have not attended in a long time, so we inactivate them. But then they show up for a drop in, and it's not easy to re-activate them from the app.

It also takes quite a few clicks to get to the parent kiosk screen for parents to sign their kids in and out, and the steps aren't that intuitive. It would be nice to just have the parent kiosk with the PIN entry as a button on the front screen to get to it quickly.

Overall, my experience with Procare Solutions has been very positive. The software is comprehensive and user-friendly, allowing me to efficiently manage various aspects of our childcare program, from billing and attendance tracking to communication with parents and staff. The setup process was straightforward, and I was able to get up and running quickly. I also appreciate the level of customer support provided—they are always responsive and knowledgeable, which makes resolving any issues seamless. The system has helped streamline operations, improve accuracy, and save time, which has been invaluable for our team.

I really appreciate how Procare Solutions simplifies the management of childcare centers. The software is intuitive and user-friendly, making it easy to track attendance, billing, and communication with parents. I also value the seamless integration of various features, such as scheduling and reporting, which saves time and reduces administrative workload. The customer support team is also very responsive and helpful, which makes the overall experience even more positive.

Wish the phone support was faster and that they was more info on there website about help desk

Good, the price point is reasonable and it’s easy to use for both the provider and the parents. It’s also got a great calendar

It’s easy to use, affordable and the parents love it. I like that you can collect payment and have it directly placed in your bank

I don’t like the r lack of notifications when a parent send a message

It is a wonderful product! All of my staff and the parents love this product and will continue to share how happy we are with this product/parent engagement app! We also use it for staff management and it helps with communication!

User-friendly, lots to offer, and wonderful customer service!

Has more glitches than we would prefer

Overall, we have been very pleased with the features of Procare. It is also very affordable for a facility of our size.

Procare has an easy chat version and it also listens when you recommend something that their system is missing.

I would like more options for one-on-one help when setting up the system.

Procare has been an asset to our day to day management and has eased the burden of billing, registration and clear communication.

Registration, enrollment, billing, communication are all a breeze. Makes day to day management a breeze!

Inability to issue partial refunds and not a straight forward way to track partial refunds. Inability to have more than one registration form live at a time.

Procare is a comprehensive solution that integrates billing, attendance tracking, and parent communication into one platform. It streamlines administrative tasks and enhances the overall experience for providers and families. While it offers numerous benefits such as efficient billing, enhanced communication, and time-saving features, it may fall short in meeting licensing requirements for incident reporting in some jurisdictions, such as Virginia. Despite this drawback, Overall, Procare stands as a steadfast ally for childcare centers, empowering them to prioritize what truly counts: the well-being and development of the children under their care.

Procare is a total game-changer and easy to use. It combines billing, attendance tracking, and parent communication into one smooth system, slashing paperwork and streamlining operations. With automated billing, it saves time and ensures payments are on point, keeping cash flow steady. Plus, its communication tools like messaging and parent portals strengthen the bond between providers and families.

We are unable to use the incident and injury reporting because it does not meet Virginia licensing requirements, so we still use paper copies. Without robust incident reporting features, providers could end up doing a lot of manual work, risking errors, and possible licensing violations.

It was literally the best decision I have made in regards to communication and record keeping. Changed the way.

The ease of communication.
Real time communication through parent engagement.
Sign in and sign out process is seamless.
accounting made simple.

I wish that parent engagement and desktop synced employee time cards like it does for children sign in and sign out.

Ive had a really good experience the past few years and plan to keep using Procare for my daycare application

I like that they offer reoccurring billing, attendance sign in and records, tax preparation, and online payments.

Ive only had trouble through Stripe, there strictness of needing repeat copies of EIN certificate made it impossible to receive online payments.

Overall setup was easy and getting started was simple. We're happy with the functionality for the price.

User interface is easy. Basic daily management functions like we need it to. Invoicing and payments are very easy.

Wish we could track vacation time for staff within Procare. Some more robust reporting and easier filtering when using tags.

Procare is great! Parents love it, staff love it and admin love it! Keeps us all in communication and up to date.

Procare has many features that help organize our center. The day to day communication with parents is top priority and Procare Connect makes this very easy!

The number of websites. It would be very beneficial for myprocare.com and Procare Connect to be on the same website for convenience to the parents.

Has made business better and easier

Love that help is just a call away, and that they can access your computer to walk you through anything that you are having trouble with.

Everything takes more time than the old system but I believe that it is better.