Procare Reviews

Overall my experience has been positive and I think we made a great decision in moving to Procare :)

I appreciate the reports functions and formula billing! Customer support is always helpful, positive, and very informative! We have had a great amount of feedback from our families regarding how much they enjoy the versatility in updates, and the live updates and photos throughout the day

I think there are some opportunities for functionality that are overlooked. For example, we cannot edit the parent phone numbers through the desktop site and then have them synced through the dashboard online. Our teachers have voiced that they would like the ability to edit messages to correct small spelling errors or realign the message for further clarification. We can also not generate a report that reflects scheduled days vs attended days. - which would be helpful for corporate reporting. Also, having parents electronically sign incident/ accident and move-up sheets would be great.

Beyond great and my parents rave about it. My parents love that they can get reports and live updates as to what is going on in the class at the time. Seeing pictures of them really helps when the parents maybe having a difficult time.

Convenience, easy to operate, customer support is very helpful. The app provides directions on how to work it and where to find specific things if you are looking for them. It gives great tutorial videos too.

Sometimes the app crashes but that's not a big deal. It took some time getting used to, but most parents have the hang of it now.

I enjoy the app. I have been a customer for over 4 years and I recommend this to other providers who are thinking of adding technology to their services

Love the ease and accessibility of the app. I can send parents updated activities and communication

When the server shuts down and I am unable to get information to the parents

I love this system, the ability to keep in contact with families and message them.

I love this program for its ease of communication, reports, ease to use, check-in, and check-out for both staff and families. I love that it is user-friendly and easy to install. The system give updates when they are available and are easy to install.

I think some of the reports need to be updated and able to be tailored to the business that it is serving.

Overall we have been proud to be Procare users. Procare makes my job as the director easier by automating our tuition collection, student enrollment, attendance records and staff time.

Procare solutions was so easy to setup and train the staff to use. We were up and live within a month of switching over to Procare.

My only complaint is not having the ability to concurrent registrations running.

I would recommend Procare to any childcare center. It is easy to use, your information is streamlined in one place, their customer service is always very responsive, and it is a great product for the price.

I like having our student's information in one place. It is very user friendly for both families and staff. We are a nature-based program and spend the majority of our time outdoors. It is very convenient to use the ProCare app on our phones to keep families updated on their child's day in real time.

I would like to have the option of having more than one form available for families to fill out.

Overall I love Procare and would recommend it to others. I see Procare making changes to support the customer daily.

I like the ease of use, on going updates, time saving, money saving, and the ability to access anywhere. Procare changed the filing method for our records and has given us the ability to work more efficiently.

The following are cons for Procare

1. We can not delete items that was uploaded to a profile in error.
2. We can not add daily customized activities for staff such as notes, etc.
3. Customize user access especially in the event of custody issues/domestic violence, etc.
4. Newsletter draft, sent, and scheduled should be in folders per user and/or classroom according to how it is set up. Each user can only see their own newsletter or class newsletter. Admin can see all newsletter.
5. There should be different levels of Admin. There should be a Super Admin option where others can not change unless they are Super Admin.
6. There should be ability to click a button to add a Custody, Domestic Violence, Epi Pen, Asthma icon next to each child on the web and the app.
7. All ability to add calendar activities to on the web without the sending it to the parent.
8. All some authorized escorts the ability to get send and receive pick up/drop off messages so that they can stay informed or notify us of any issues, etc.

Excellent products to support day to day operations of childcare management. Excellent customer service support. Very user friendly for administration, staff and families.

Robust products for all aspects of managing a childcare program. Products are very functional and user friendly. Excellent customer service and numerous training options.

Would like to see an expanded annual budget function.

Overall, I highly recommend the product for its quality and effectiveness, but I hope they can improve their customer service responsiveness. With a little adjustment in that area, this would truly be a five-star experience all around!

I recently tried out this product, and I have to say, it was really good! From the moment I started using it, I immediately noticed a positive difference. It worked seamlessly and exceeded my expectations. The convenience it brought to my daily routine was simply awesome! It really saved me a significant amount of time, allowing me to focus on other tasks and enjoy my day more. I genuinely enjoyed every moment of its use and would definitely recommend it to anyone looking for a reliable solution. Five stars all the way!

However, I did encounter a hiccup with customer service. Trying to get in touch with someone was more challenging than I anticipated, and it left me feeling a bit let down, especially after having such a positive experience with the product itself. I had some questions that I was eager to have answered, but after several attempts to reach out, I found myself feeling a bit disheartened.

Once you get past setup and have been using Procare regularly, you will find yourself able to zip through a variety of tasks. Finances and family data are the key features although more is possible.

Our accountant has access easily, and the waitlist feature we added on has made bringing in new families much faster and organized.

Occasionally there will be an attempt which does not go through and requires a work around. Also when posting checks, if a mistake is made, it requires extra work besides just going back an editing, as you can in tuition/billing.

I love using Procare because it is user friendly and is allowing me to keep track of all my children's work.

Procare helps me keep track of my children's activities, observation, pictures, meal counts and attendance.

I love everything about Procare I do not want to change anything.

I really enjoy Procare when it’s up and functioning the way it should. The customer support is amazing at figuring out your issues, but it tends to go down a lot.

I like having billing, attendance, parent communication, etc all in one area. This platform is great for sending photos and uploading lesson plan so that the parents can see what’s going on Daisy

When the program goes down, everything goes down and this seems to be happening a lot lately.

We love Procare! We will continue to use it for years to come. Procare has made our day to day operations easy

We have loved using private. It is easy for our site to manage, families love it, and the cost is great!

Not applicable. There are no cons to the software.

We love Procare. there are things that we would like changed but overall it has made it so much easier to communicate with parents

-communication with families
-able to track attendance
-TEXT messages are included to both staff and parents
-reduction of paper

-CACFP attendance a little wonky but we are able to pull two reports to figure it out.

We have enjoyed using Procare, the transition for us was simple. Our families and staff are happy with the ease of use.

Ease of communication with parents.
Ability for families to see care in real time.
Management's ability to see the ratios and counts.

Staff Scheduling.
Staff Time cards.
Inability to upload things to be entered (ie menus).

I would not change this app, it has been a lifesaver for me. I just wish some edits would be make to make the app perfect.

Streamline billing process. Easy to automate bills and receive payment.
Clock in and out from teachers make payroll a breeze.

Meal count option in reports is awful :(
Cannot edit or create different reports than what is preset.
Payments take some time to be banked, wish it was a faster process.
Fee to receive online payments from parents is too high.

We have had Procare for six years and have been happy with the product. We can run everything through Procare and there is the ability to link to Quickbooks and payroll company.

Software has the ability to handle all the business functions of the center. It is easy to use and is accurate.

Price is higher than some other software programs. It can be challenging finding some reports and you have to hunt for the correct report.

Procare has allowed me to free up some time that I used to spend going in different programs to bill parents then message them if i have a quick questions.

Procare is great for billing, accounting and using for the parents also! I love the features for selecting multiple kids to bill at the same rate

When they do updates it can cause it to run slower at times.

Overall a great program and benefit to our center. It has been a time saver for us in managing our immunization tracking. We like the features of the various reports that can be printed throughout the month.

Helps us with ease of keeping family and child data aligned.
Tuition express feature helps keep payment on time.

Still learning some of the features. I am looking for more training/support on using more features.

Overall we're happy with the service but would appreciate the price to stay reasonable for a small nonprofit

We appreciate the ease with which invoices are created and sent. This has enabled us to streamline our invoicing system

We signed up with this with a very limited budget and now the price has doubled! This may be too much for us to pay monthly