Procare Reviews

I have been using Procare since 2008 and have seen it grow and develop with the times. It does everything we need dour 3 small preschools to do: handle tuition processing, attendance, staff timecard, parent messaging app - and those are just the portions we use - there are even more we haven't even tried yet.
Getting help or answers to questions is always fast and easy with Procare Support too. Definitely recommended if you're looking for the best on the market.

Procare handles so many different aspects of our business needs; getting help is easy and fast; it's a very reliable program

Price is the only con - it is expensive, but it does a lot of different things

Great experience, we highly recommend using Procare, you will receive on-going support if you require it and the system is easy to use.

Ease of implementation and use, minimal training needed and great customer support team. Procare has been able to streamline many of our processes.

We don't use all of the features on Procare based on our organizational needs, however of the features we do use, we don't see any cons.

I love Procare! 5 + years ago when we were looking at to go from all paper to digital for our administrative needs we started to research all the companies providing a single program for all of our admin and general daycare needs. Many centers in our area were using a mish mosh of multiple programs. We chose ProCare. It had everything we needed from daily updates for parents to payroll and billing. A 1 stop shop. We love that this program is easy to use and the customer service is phenomenal. We made the right choice in deciding to use Procare.

- Everything we need, we get through 1 provider instead of having to monkey around with multiple.
- It is user friendly for parents, teachers and administration
- Parents love the phone app that lets them see what their child is doing throughout the day and text the teacher directly
- Admin can do everything from billing to payroll to document creation and management as well as keep track child and staff files
- Teachers can lesson plan and assess children, send newsletters and calendars, etc
- Customer helps, videos and service are amazing

- When Procare updates the system, we often have to work through the glitches, but customer service is awesome.

Easy to implement with great customer service. The Procare team listens to suggestions and implements them if they are able to. They help with trouble shooting as well. Great response time.

Convenience of staff and family communication, data, document storage and billing all in one place. Easy to use for administrators, staff and families.

Draft Newsletters are viewable by all staff. Newsletters should be separated by folder per class/group to make it easier to find. Admin. need to be able to note who could see it. Newsletters should be able to be viewed on the app.
Icons are needed for labelling children and families should not allowed to remove parents.

I am very happy with the ease of use. I use the online version and the updates are helping us keep up to date with technology.

I like the all in one billing and tracking format. Families can download the app and use their phones.

Difficulty sometimes with customer service wait times.

I have enjoyed being able to give the parents peace of mind knowing their child is in good hands. they are able to access the daily pictures and reports as they are posted. they do not have to wait until the end of the day to see what the child has done. It is much easier to communicate with the parents through Procare. We are able to send them notes of what we may need or how the child is doing.

I like the fact that I no longer have to write out the daily reports for 10 children. I am able to log diaper changes meals daily activities all with ease on my Procare app. I love the fact that Injury reports are uploaded and the parents can see them as they are uploaded with pictures of the injury. I enjoy taking pictures of the children though out the day allowing the parents to see how much the child has enjoyed their day.

On very few occasions we have had trouble with log in. It was quickly handled.

Very happy we chose Procare. It would take a lot for us to switch to a different provide even with minor glitches overall very satisfied with the product and services.

Easy to use and implement, saves a lot of time when data needs to be retrieved or reports pulled. Super easy tool to collect tuition and issue receipts.

Some features do not work well with online engage platform

We've been using Procare at our school for a couple of months now and are very happy with it. We use it on a daily basis for vital communications between admin, staff, and families and we couldn't be happier.

Ease of use for families and teachers make the app a good one to use for our school. Parents have remarked on several occasions that they appreciate how simple the new app is.

Some reports can be improved upon, ie face to name report for entire school should be grouped by classroom vs listed by children's names in alphabetical order.

I would recommend Procare to any child care business. It helps you stay very organized, and gives the parent the ease of seeing updates on their child throughout the day.

I enjoy the ease of communication with all the parents, the ease of billing, invoicing and monitoring payments. Gives the provider and parents a way to monitor and watch the growth and development of the child together. Customer service is very helpful and always makes sure your comfortable with how the product functions.

Sometimes it takes customer service a long time to respond, but once they do its very efficient. At first it is a little tricky to navigate and find what you are looking for, but the training before hand is helpful.

We are transitioning to Procare Online because we want to use more of the available features. The program offers so much more than we currently use.

Ease of use for parents and employees. We are able to enroll new people with confidence. The parents are able to pay online and we don't have to keep cash or checks.

Downtime, while rare, is inconvenient. Procare is slow to get back to us when we need assistance.

Overall I am happy with Procare customer service and support and all the programs it offers. I love all the features it offers.

Procare is easy to use and family friendly. Staff can up date parents in real time. Billing is streamlined and easy.

I like everything about Procare. It’s been easy to use and easy to
Train staff.

Overall I enjoy most aspects of Procare. I think that it had great capability when it comes to child tracking. I would like to see more parent user friendly aspects of the app and paperwork submission.

What I like the most about Procare solutions is being able to connect with families via newsletter. I like that it sends it via email so even if the parent does not have the app, they still get the newsletter.

I would say I like the least about Procare solutions is that the app doesn't always connect to the desktop and vice versa. It is hard to keep accurate attendance when those two things are not properly communicating with each other.

We love how easy Procare is to use and train new people on. Also the fact that we only have to have one program to run day to day operations.

Love that fact that you can keep track of everything all in one place and not have to look in multiple places for the information you need

That you can not input other forms of income without it being considered as tuition. If there is a way we have not figured out how to,

I have been using the app for a one year at my current center, but I used it at my previous center. I like how I can send info about are day all day long. That parents can send us a message or us to them right on the app.

How easy it is to send each part of our day to the families, and that they receive this information right away.

The I can't delete a profile after it has been entered

Overall, it is a great system. We use it daily for our child care program. It meets the state requirements and is helpful and informative when communicating to families. We appreciate the ease of customer support.

It is a great way to connect school with the families. We like that children can be individually tagged so you can group them in various ways such as messaging. We also like how parents can view their child's day.

The system does have some quarks. It seems to be slower than other programs we have used. Sometimes the system is down and parents are unable to sign in or receive messages/updates throughout the day. We would like to be able to use a laptop (desktop) to be able to use for a sign in kiosk. Some things we can do on the iPads are not accessible on the desktop and vice versa. One thing that is not working right now is signing incident reports. There seems to be a glitch in the system when we submit for a parent to sign and it will not go through after the parent has signed.

Overall the app is very easy to use and continue to use after so many years in business, I love it!!

How everything is all in one place and it is so easy to use! My families, staff, and I love it! Highly Recommend

Nothing, it is a great easy to use app. I would recommend it to everyone

I think Procare Solutions is a great resource for child care centers. Families enjoy the messaging and calendar features as well as the ease of paying monthly tuition. I highly recommend it!

I like how Procare Solutions allows me to see who is signed in at a glance. The HR features of scheduling and checking timecards is also easy to use.

I did not like that you can not delete a child once they have left your facility, but you can only inactivate them.

Overall, it's been great. We get our payments faster, our parents are kept up to date better, our information is in one location, it's been easy to use and we feel the support and the price point were terrific.

This product was specifically designed to cater to school extended day programs. It has helped us be more organized, cut down on extra paperwork, and has allowed us to be almost 100% digital in terms of collecting payments from our families.

I feel the reports I need for accounting get a little cumbersome since I have to pull several and extract what I need from each of them to get the needed information

I like Procare and will continue to use it. It serves the needs of my program. Parents have no complaints about the service and appreciate that we have it.

Ease of use: easy to use features, even my older teachers can post efficiently.
Billing: I like that you can use autopay and one-time invoices. I like that I can accept one-time credit card payments as well.

I like how there is an online registration and can collect the fee, however, it does not integrate seamlessly into the child's profile. A lot of information needs to be put in manually.
Customer service is not always quick to respond, but it has gotten better over the last year.

Procare is a wonderful asset that we added to our school. It provides easy access to records and is helpful with parent communication. We would recommend this to other programs.

We like that our families can easily pay online and we can also refund pretty easily as well!
It also gives us easy access for families and staff members with invoices and important information.

We wish we could delete old student records from the database.