Queue-Fair Verified Customer Reviews (2026)

Perfect tool, easy to use, friendly support and communication during the onboarding process. Simply recommend.

Everything is so simple and easy to use, I love it!
It is really easy to setup, design, translate (if needed) and even manage queues during the event.

It's really hard to name it, because this tool perfectly matched my expectations.
Maybe I am missing on demand pricing plan.

From our first meeting to actually seeing the queue implementation in action, we encountered no issues. Everything has been working flawlessly, and in the event that something goes wrong, support replies extremely fast.

Prior to Queue-Fair, we had never used a queuing system before.

The steps to get up and running were far easier than expected, and the support has been phenomenal. Every tweak needed has been done almost immediately.

Regarding implementation and integration, the same can be said. The documentation is very clear and concise, and it was fully functional after just a few days of testing.

While the queue was running, no issues were detected whatsoever.

Overall, it's the perfect solution for us.

Everything has been excellent so far, no comment on this part.

I had a good experience installing, setting, customizing and monitoring the queue, and every time I need to handle a large amount of traffic on my site I know I can use this solution

The solution is easy to install, and they have a very detailed guide.
The back office panel has many options to customize everything and give you every option you could need.

The translation of the back office (the Italian one at least) seems made by an automatic system, and has some errors.

An essential tool in projects with a large volume of users. Totally recommended and with very good support.

Queue-Fair worked very well and the support is very good. We plan to continue to use Queue-Fair on future projects. Thank you Queue-Fair!!!

Something to improve would be advisable to update the support in Spanish.

Overall we have no complaints regarding Queue-Fair, we love the tool and the service they have provided for us.

It's a very user-friendly tool that was simple to integrate into our website, their team helped us every step of the way and made sure to accompany us in every moment we needed them.

You have easy access to any information you require about the service usage, and the configuration is very intuitive, as well as perfectly explained by their team.

Thanks to their services we were able to provide our users with a good-looking and functioning automated queue.

They have plenty of integration options and a beautiful administrative dashboard where you can check everything that's going on in your queues.

We are glad we found Queue-Fair and that we can count on them as a partner for our business needs.

None that we can think of, every step of the integration process was smooth and the usage of their service has been optimal for us.

Best bang for your bucks you can get to handle your critical event, i was able to handle more than 10 000 visitors traffic spike from TV show flawlessly.

Everything worked perfectly! I'll use it each time we get a traffic spike to get the most of the visitors.

- Cheapest solution on the market
- Can go as low as you want on the queue rate per minute
- literally few min to install
- Multiple integration (Cloudflare worker, script etc)
- Great support et really good reactivity
- Easy to edit CSS

- Still expensive system (but 100% understandable with all the technology packed in the solution)

Queue-Fair really took all of the stress out of our website launch/opening online store day! Our customers had no complaints or concerns and it really helped us to feel comfortable with the load on our website and the customer shopping experience.

Ease of use. Plug & play. Simple and clear for customers. Provides timing for customers (lets them know when they will gain access to the website). Customizable. Great, friendly, professional support team.

I do not have any cons to share about this service.

Fair virtual waiting room, it manages traffic on our website in order to avoid congestion during big ticket launches.

Very good product, easy to implement ad use. It can be adapted to different websites and pages and it has a very good customer service. Recommended!

We have found nothing to dislike at the moment, it works properly.

We run an event once or twice a year. By and large our website does just fine with the traffic, allowing a moderate amount of people to stop by and get information. However, when we actually sell tickets to our event, it gets overloaded very quickly. We learned from a horrible experience that we needed additional software to accommodate our ticket sales.

I didn't even know that "virtual waiting rooms" existed before I started researching. We were so grateful to discover that you can use a service like Queue-Fair to handle spikes in traffic. We actually used a different service for a couple of years before switching to Queue-Fair. This other service functioned fine, but it was just getting more and more expensive and didn't seem to accommodate a small company like ours that really only needed to use the service once or twice yearly - so that's when I started poking around looking for an alternative service. I'm very happy I found Queue-Fair!

They offer flexible plans so they can allow us to start up, and pause the service as needed, and not have to pay an exorbitant amount to run a service that we only use a couple of weeks out of the year.

On top of that, the customer service is fantastic! I am frankly very disenchanted with our world of disconnection. Most companies aren't interested in having an acutal conversation with anyone! You've got to talk to phone bots, AI chats, etc. This is not the case with Queue-Fair. They're very helpful, knowledgeable and personable, and that carries through from the research/sales phase right into the support phase! (A pattern that's often broken with other services)

Finally, the software is great to use. The GUI is clear and easy to navigate, change settings, etc. If you're completely unfamiliar with how queueing software works, it's a bit of a learning curve, but it's worth educating yourself on! Once it's all set up, the interface which communicates how the traffic is running, etc. is all great!

To anyone who has such a need, I wouldn't hesitate to recommend using a queueing service, and specifically Queue-Fair.

Amazing, personable service. Flexible pricing, even if (like us) you don't need the service year-round. Easy to use.

Can't think of anything. We've just been really happy with them!

Queue-Fair's excellent product is backed by equally excellent Customer Service.
Nothing was too much trouble and support was available whenever needed, including out-of-hours.

Queue-Fair has been the perfect solution for handling spikes in demand for tickets through our website.
Our customers can easily see that they are being queued fairly and can monitor queue progress in real time.

Queue-Fair's product and service met, and exceeded, our expectations.

Wonderful really, just wish we could use it more as it makes ticket releases actually fun instead of very stressful!

Once a year we have a big ticket release, in previous years our site has always crashed which has proven very stressful for everyone involved. Queue-Fair solved this problem, our website didn't crash and customers we able to purchase tickets seamlessly. It all just worked, just as our onboarding consultant said it would. With Queue-Fair we are confident for even bigger releases in the future.

None really, the experience was just great from start to finish.

At Magilla, we've had the opportunity to use Queue-Fair with several clients, and we couldn't be more satisfied with the results. Queue-Fair excels in providing a seamless user experience (UX), making it a reliable tool that’s easy to integrate and use. The setup was straightforward, and its performance consistently met high standards, ensuring an efficient way to manage customer flow without any hitches.

Exceptional User Experience: Queue-Fair provides a seamless, user-friendly interface that keeps users informed and engaged while they wait, minimizing frustration during high-traffic periods.

Ease of Integration and Use: The platform is straightforward to set up and adaptable to various website configurations, making it quick and efficient to deploy for our clients.

Reliable Support and Quality: Queue-Fair's support team is responsive and knowledgeable, and the product itself is reliable, maintaining high standards of performance and adaptability.

Honestly, there’s nothing significant we dislike about Queue-Fair. Any minor issues we encountered were quickly addressed by their responsive support team, making for a smooth experience overall.

High traffic management in certain moments so we don't miss any sell and keep customer experience good as possible!

How fast you can start using it;
Very user-friendly interface;
Robust and reliable;
Excellent customer service!

There are no downsides of using Queue-Fair. Every time we need help to setup anything the customer service are always up to help fast!

The Queue-Fair service allowed us to deal with our peak load problems quickly, simply and with a good quality-price ratio.

Quick onboarding, capacity to deal with peak loads. The help and reactivity of the team for integration is a big advantage.

No subscription possible for less than 3 months, what a pity

During our event, we had too many visitors at the same time, before using this service our web server was experiencing slowdown issues and it became inaccessible. Controlling the flow of visitors allowed us to correct this problem.

It is an easy-to-use solution that allows us to intervene in real time on the flow of visitors that we let pass. Easy to configure, we can even customize the visual and the texts of the queue. A special thank you to Matt who was able to explain all this to me in French, available and efficient, thank you again Matt!

The only small negative point is the choice of packages, the most advantageous was to take it for 3 months while our event was only held for one day.

Queue Fair is handling unexpected high loads of visitor numbers and serving as a backup if the infrastructure does not perform as expected. The software and team is very user-friendly and does the job very good.

Queue Fair is a robust and user-friendly solution to handle expected and unexpected peaks in visitor numbers. The guidance and communication with the team were very pleasant; our questions were answered promptly. Despite our infrastructure being well-prepared for high visitor numbers in a short period, it's reassuring to know that we can always apply a management measure by activating Queue Fair. Last year, during a significant scaling up of our services, we gratefully utilized the virtual queue, which gave us time to fine-tune the systems in the background to handle the immense load.

There are no cons in using Queue Fair, the software and services are very good.

The value has been very high altogether. The help was professional, the support was superior and they even joined our meeting to watch over us all as the queues went live. It was great!

The overall experience of using the solution. It created a smooth handling of the incoming customers that wanted to enter our e-services.

There's nothing particular negative to address regarding this service.

Definitely, Queue-Fair will be our top of mind for future reference and will surely be our only Waiting Room partner recommendation to our dear friends outside the organization.

More power Queue-Fair! Good job!

We are very glad to have Queue-Fair as our Waiting Room partner for the three (3) big events we had last year 2022 - the iPhone 14 pre-order, the iPhone 14 launch and the biggest double digit sale of the year which is the 11.11. Our website did not crash! - our main goal during these high peak events. We even achieved and went beyond our Sales Target in 2022. Really, thanks to Queue-Fair!

Despite the time differences between Philippines and UK, Queue-Fair’s CEO really consistently reached out to us just to make sure our events were all a success. And, the Queue-Fair platform itself is notable as it is user-friendly. We appreciate the data reports we have exported as these gave us meaningful historical insights which will be useful for our future projects.

We did not have any disliking with Queue-Fair. We are very happy to have them as our partner.

We called Queue-Fair on Sunday evening because we were doing a drop. They answered immediately and solved the problem within five minutes! They saved our drop and did everything very quickly!

We use Queue-Fair monthly and it has been working great. We had a problem from an update and because of this service did not work.

At the moment we do not have any cons/complaints for Queue-fair.

This tool is efficiently helping us to provide a highly reliable waiting room and virtual queue service.

Very good tool configurability and a great technical support service.
It provides great reliability and peace of mind when it comes to protecting our website from user overload that could affect the performance of our online store. Thanks to this tool we can offer an improved service to our customers.

I have not found features or points to improve by Queue-Fair.