Salesloft Verified Customer Reviews (2026)

Salesloft is a powerful solution for businesses looking to enhance their conversational marketing. Its real-time engagement features, AI-powered chatbots, and support for account-based marketing make it an ideal choice for companies focused on personalized customer interactions.

Salesloft does a great job in real-time conversational marketing, enabling businesses to engage with website visitors through live chat, chatbots, and personalized messaging.

Some users may find Salesloft's pricing structure complex, and the initial setup might require a bit of extra technical expertise.

Salesloft is a great tool for sales teams who want to improve their revenue process efficiency, predictability, and growth. It helps them gain full visibility into their business, drive process rigor, align buyers and sellers, spot pipeline risks and opportunities, increase forecast accuracy, and drive overall efficiency. Clari is easy to use, integrates well with Salesforce and other CRM tools, provides actionable insights and analytics, has a powerful forecasting module, and has an ecosystem of product suites that includes other products like Wingman by Clari. However, Clari can also be expensive for some businesses, sometimes buggy or slow, redundant or overlaps with some of the capabilities of Salesforce or other CRM tools, has issues with data sync or migration when there are changes in the sales organization or structure, and have limitations in their reporting and dashboard capabilities. Overall, I would recommend Salesloft to any sales team looking to generate income like professionals.

It has strong integration with Salesforce and other CRM tools, allowing you to extract relevant information and update opportunities automatically.

Salesloft has a simple and intuitive user interface that makes it easy to view, manage, and update your pipeline and forecast.

It provides useful information and analysis to help sales representatives and managers identify risks, opportunities, trends, and patterns in their business.

I like that it has a powerful forecasting module that helps sales teams improve their accuracy and confidence in their numbers.

The conversation intelligence feature helps sales reps capture and analyze customer feedback and interactions.

Salesloft has a product suite ecosystem that includes other products, which is a conversation intelligence tool that helps sales reps improve their skills and performance.

It can be expensive for some companies, especially if they need to use multiple products in the product suite ecosystem.

Sometimes it is buggy or slow at times, which can affect the user experience and data quality.

Sometimes it is redundant or overlaps with some of the capabilities of Salesforce or other CRM tools, if used correctly.

Salesloft may have issues with data synchronization or migration when there are changes in the organization or sales structure.

Disappointing is the limitations in its reporting and dashboard features, which can make it difficult to customize or filter data.

I couldn't ask for much more from Salesloft. It makes my customers feel heard and helps me worry about one less thing. It's a great chat tool and I have no complaints!

Salesloft makes it easier than ever to connect and chat with customers. The interface is easily utilized and the additional features are the cherry on top.

It would be great to see more email tools being offered or a "chat bot" to utilize, but I'm sure these are on the horizon.

I absolutely loved how Salesloft helped my sales team to move the sales graph in an upward direction. It enables all directional visualization of the sales pipeline. Overall, I highly suggest Salesloft if you need better sales forecasting, robust lead management, and a simplified sales cycle.

There are many features I loved but the topmost feature I liked is sales pipeline visualization. It gives a top-angle view to understand what's happening. It has an appealing user interface and is incredibly easy to onboard.
It has the best pre-simplified sales cycle.

Never faced any major issues while using Salesloft for our sales process.

Overall, Salesloft is a robust marketing product that can chat and interact professionally with clients without human command. It helps us provide a high-standard experience to our future clients. Its pre-programmed bots are very competent.

Salesloft is easy to set up and implement on business websites. Its pre-programmed bots give a personalized experience to clients, which indirectly helps to boost sales. The chat page can be customized.

Had a great experience with Salesloft. No downside experienced till now.

It gives every customer a really helpful way to communicate with us through our main websites. Salesloft has also helped both our sales management team and customer service.

It has made the entire process of connecting with our clients extremely easy. This is the best chat app I've ever used.

No negative feedback. We've used it for quite a while now and the only thing I can say is everyone should give it a shot.

Very impressed with both the capabilities and the service delivered by the Salesloft team. Though it is hard to justify the price with some key features missing.

Setting up the Salesloft chatbot was really quick and integrates seamlessly with our HubSpot CRM. When we did have an issue the support team responded quickly with accurate info.

I would like to see a forms feature added. Though the integration works it would be much neater to have it out of the box here. Especially considering the steep price-point.

In the daily growing businesses, it is essential to have such type of chat service which can directly interact with the customer and get data about the customer's needs.

- It has 24*7 customer support system to solve all the queries of the user.
- it has cross-platform support, so whether you use the chat using mobile tablet or pc, you are going to get the same experience.
- Helps in growing sales by directly informing the sales team when a customer wants to make an order. This is done with the helps of chat service.

- Its pricing can be a problem if a small business with limited funds needs a feature which is present only in the upper pricing pack.
- Drift throws bugs sometimes, which can annoy the customer.
- Initially, user may find it difficult to use this software.

Overall, I continued to run this software after my initial set up running my customer chats for my e-commerce small business.

It was very good to start out with. I work in setting up e- commerce solution's for other people. I started suing drift to set up chats with my customers. The set up was very simple, and it helped greatly.

There is not much to complain about. One of the limiting features that I found when first experimenting with this was the lack of integrations with other parties.

Brilliant at what it does - and looks good as well. I can't stand chat bots that are terrible for website visitors, and Salesloft is discreet.

I've used Salesloft on clients' websites for years, and it's great at what it does. It's not too distracting for website visitors, and there's plenty of personalisation available.

If you're looking for an all singing, all dancing chatbot, Salesloft isn't that. It isn't suitable for lots of automation, but for small websites and non-urgent enquiries, it's great.

Value for money and great ROI. Ease of use and a clean UI. Helps me go back to the calls and listen to the recording and read the transcripts. The analytics is very robust and helps me understand where to improve as a sales professional.

The two way sync with HubSpot makes life very easy.

Call recording and clarity.
Analytics.
Ease of use and setup.
Real time cue cards to help the sales person.
Robust integration with CRMs and Callers.
Upload call features.

Transcription quality is sometimes bad but on par with the other competitors.

Salesloft has helped us to have a clear perception of our business based on reports and analytics of sales processes and our customer relationship management, it provides us with all the necessary tools to make projections to take the necessary forecasts to correct possible failures, optimize sales mechanisms and improve our productivity. Clari plays an important role in our decisions to improve our sales and customer relationship management through its functions and its proper integration with other tools. It has an excellent report generator and its customer service is attentive and responsive.

It is a software with a simple and intuitive interface that integrates with our CRM, generates analytics to get an idea of the current reality of our business and allows us to have future projections to take the necessary forecasts and devise strategies for sales and customer relationship. It has an excellent reporting function and excellent customer service.

The reports are not customizable and its structure could be improved, other than that there has been nothing that I dislike about this software, it works well.

Drift is a challenge free way for connecting customers with the business, with the aim of increasing their sales, and marketing segment. Huge support and constant discussions,

Drift supports marketing, by helping companies or business to have mutual connection and communications with customers.
The support for Drift are super helpful and professional.
Also, huge market segment is attained because of Drift.

Drift is a well guided and facilitating way for communication, which foster sales and marketing. Eventually, the developer of Drift has eliminated challenges.

Overall, it's a lite but powerful tool that smartly brings new clients into the sales pipeline. Loved its interface, easy for new users. Must try this to increases sales and engagement.

Drift is effective, smart and easy to use. It helps my organization to give a more personalized and better experience to new customers. I loved its special chat command option it's fast and easily customizable.

Need better and third party analytics implementation.

I used Drift a long time ago when I was a sales rep before I moved up on my company. This is basically every single reps dream come true since we could connect more with the customer and eventually find what they wanted. Next-generation lead generation tool.

Improved communication with the customers. It makes some sort of personal connection the customers which sets the difference in many scenarios. Customers see it more as an opportunity to get something new rather than some agent trying to make a sale/appointment.

The fares are quite high, but if managed correctly it brings nothing but profit!

Overall this is a must for any sales team, install it in seconds on your landing pages and you have instant rapport building with your prospects.

Drift (I started when it was Driftt) is every sales reps dream. It helps you connect on a human level with prospects in a way that many new leads are surprised. I have booked countless meetings and closed business thanks to this tool

You will find that you will quickly upgrade from free to basic which is fine for the price but unless you shell out hundreds more per month many automated features are limited.

Sales have increased thanks to the many benefits it offers me in the marketing area, which allow me to provide a highly optimized service to the target audience and speed up the closing of negotiations by this means. Customers are delighted with the speed of the terminal process and the effectiveness of trade and attention. For any company whose objective is to boost its market and commercial scope, this platform is ideal for offering a comfortable experience to both potential customers and to the company that needs to manage its sales and to have closer management of its negotiations.

The ease with which I can display the products and services in a complete catalog and capture a higher volume of potential customers, as well as being able to respond to each of them in a specific way and with the more incredible speed of response.

The truth is that I don't see any disadvantage so far, maybe the support provided is a little precarious, but in general, it is well implemented.

Clari, through its forecasts and detailed reports of our sales mechanism and study of our historical data, has helped us to visualize a clear projection of the possible future impact of our sales apparatus, to know what is being done well and what can be improved. The fact that it integrates with Salesforce has benefited us immensely for the storage and use of sales data. Clari plays to the sales teams' advantage to have a clear picture of what is being appropriately done well and what could be improved.

I like Clari's ease of use and integration with our CRM to impact our sales and customer relationship mechanisms effectively. It has been instrumental for us to measure our sales productivity. It generates valuable reports to project our effectiveness, make forecasts and develop future strategies to have the expected sales performance.

The sales reports and forecasts are not structured in the best way; they could be more organized, it would make everything easier for our work team.

Our experience with Drift was flawless. We are being able to convert most leads to sales. It works great on any websites. The overall platform is very useful in sales growth.

The conversation bot is pretty advanced, it quickly responds to question with an accurate answer. We are using Drift on our sales website, it helps us to interact with visitors and capture any sales opportunities. Drift increases our sales conversion percentage.

One downside is its lead manager, it provides less informations.

Overall a good platform to start with depending upon your needs. We switched to a new platform, but would be open to revisiting in the future.

With our e-commerce business we initially used Salesloft for customer chats. It was quick to setup and very easy to use, helped us with conversions.

Not as many integrations as we'd like or advancement of the platform. We ended up switching to a competitive chat platform - Octane - that had better hooks into Shopify and was launching new features faster.