Salesloft Verified Customer Reviews (2026)

Overall I like this application, it was very useful in keeping in track with trends and clients. Very good.

Great tool to use for marketing and tracking current trends. This is useful for seeing what your clients want and need.

Honestly I did not find anything that I thought was bad. I enjoyed it.

Overall, compared to other such tools drift has more features and is faster at analyzing the responses. Playbook feature is the advantage.

Lead generation and validation had been a piece of cake of it with the various plays that we can use.

Implementation and learning take time but once set up not much to be done. Pricing could be reduced.

I feel like this software improves my bottom line not only by nurturing existing relationships but keeping people on my site long enough to begin relationships.

I like their concept of conversational sales based on the work of the AI technology. Feels like a giant step forward from my flat old website.

People know that it is essentially a robot they're talking to, but it still feels better for a website to care enough to ask questions.

Drift is a substantiated program for perfect sales support, which makes a firm remain competitive and relevant in a dynamic market.

Drift creates a suitable conversational space, where sales and marketing are genuinely considered. Drift has the intelligence of knowing the serious buyers for company's products and services. Also, Drift has specific marketing protocols, whose results are immediately identified.

Drift has a design that is fully responsive, but the ease of use feature is not fully implemented by the developer.

Drift has the intelligence of learning what is in the mindset of the users. Eventually, the developer helps companies make better or huge sales.

Drift helps companies in learning the trends of customers, where they identify those who want to buy or have a concern about the company. Again, Drift increases the conversations that companies have with their clients.

Drift has a rate of subscription which is quite high, and if not completely managed, the many people who may want to secure the program may find it hard.

I will say that Salesloft has more pros than cons, it is smart software, really helpful and it makes everything more practical. It saved my life since I find out about it!

With Salesloft it is easier to have good conversations with my clients. The bot is really friendly and it helps a lot with engaging. They have an amazing support team so you never have to worry about anything. If you are in business and looking for the best way to communicate, Drift is your best option.

Managing data can be complicated since it has to be manual. Also it's kinda hard to do settings, I think you should alert when there is an update so it can keep working just fine.

It is an excellent live chat application, it has provided us with the necessary tools to better serve our customers. We expand our reach and mechanisms to serve and assist customers in the best possible way whenever the need arises. Drift provides mechanisms to improve communication with customers through different platforms and electronic channels. It could support customer care and improve the quality of support. It is worthwhile.

It complements very well with various platforms and provides an extremely effective live chat feature to bring us closer to our customers to provide care and support whenever the need arises. It is quite simple to set up, facilitates interaction with all our customers for different purposes.

It works well, so far I have not been able to find anything I dislike about this chat application that has helped us improve communication with customers.

Drift has helped us expand the reach of our brand to channel customers and interact effectively with them through various channels. It is simple to set up, and its use has positively impacted our organization's sales, marketing, and customer success efforts. It is a chat tool that is useful and effective to channel customers and have a good interaction with them, without crashes or interruptions. It is worth it.

Drift is an incredible tool and with extraordinary ease of use to start having live chat features, which has improved the interaction with our customers through various channels and has allowed us to apply mechanisms to provide better customer service, accompany them in the sales cycle, help them resolve issues and even improve the web experience of them.

So far nothing, it has worked very well, although at times its customer service has left something to be desired.

Overall, highly recommend this software. It has been an excellent tool for our company as we have had an influx of clients coming to us for help through our website. It has saved us both time and money, right off the bat. A must try for anyone looking to build a better relationship with current and potential customers.

Amazingly realistic and effective conversation marketing. The software has a very intuitive interface that is both easy to use and easy to implement. The playbook is customizable so that you can control the direction you are taking the customers when serving their needs.

Takes a lot of effort to set up and get things just the way you want them. That being said, it is time well invested as the results will be evident pretty quickly.

Overall, it’s been a pretty good experience for me. I’m no longer on the team that utilizes Drift, but it was really helpful while I was on that team. Great online chat management.

I really enjoy using Drift. And it’s great for managing chat functions across multiple teams and in different time zones.

Getting signed in was initially a little bit of a challenge, but once I was able to get on it was fairly user-friendly.

This platform has great potential and interesting ways to use it. We love that it's also integrated with LinkedIn, which means we get more information quickly about potential clients that we can quickly prepare with before each call. Proactive outreach to our potential customer base is the number one business benefit. It keeps us up to date on who is reading our email, allows us to prioritize who to call next to follow up with, and what types of topics they are interested in.

With SalesLoft, a whole new world has opened up for us in terms of the possibilities of approaching our potential customers. We love the fact that we can implement cadences and automate emails or have the option to edit and personalize them further for each lead. The unification with LinkedIn is great because it greatly speeds up our research process, we can connect with prospects directly from there and stay connected with them so they can see updates about the company.

Time zones are not automatically set up based on the location of our leads, which means we have to adjust them manually, which wastes our time.

Overall Salesloft is actually an amazing platform with great features and functions. I have been using this platform for a period of 8 months. Salesloft has basically helped me to maintain good relationship with the customers.

It has basically improved the conversation with the clients. It is also a great platform for managing chat function in various circumstances in a team.

There are no cons for this product. Only thing is that they need to improve their customer support.

It's the best sales engagement platform to interact and understand customers' requirements. It helps to accelerate sales and increase revenue. Its client reports are powerful and help to build a customer-centric structure.

It helps to accelerate sales.
Powerful Customer reports to build and deliver customer-based structure.
Easy to integrate and excellent user interface.

I never encountered any problem with this platform.

Since starting to use Drift, I have been able to hit my sales quota for the first time since COVID has began. It was the best decision I have made for our company.

With using Drift I have been able to create a more qualified pipeline and revenue faster than ever. With people being in lockdown, I am now able to engage every website visitor with an instant personalized experience.

I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately. I highly recommend doing the trial if you are having any doubts.

Provides a virtual assistant for our customers. Chatbots helps in increasing leads. Speeds up our sales cycle. Easy to use and understand. Using live chat we can understand costumer and can attend more customers. Very reliable and simple software. Convert leads faster.

Drift provides a platform for both sales and marketing to connect with Live customers. Conversational marketing tool. It fasten our revenue. Provide alert when your targeted customers is on your site. Some features are live chat, video, email, automation. Great email campaigns.

Honestly great software. Easy to use. No dislikes till now.

Overall it's a good option for live chat for a single user. More than that it can be a bit costly to use.

I like the functionality and the ease of how simple the live chat website works. It's very reliable too.

The paid plans are a little costly overall and free tier has limits.

We are very happy with the Drift solution, it's very easy to use and has a great ability that increases the relation and sales. We recommend every small-mid business to try this. Overall, it's excellent tool.

Drift extremely helped in my business growth. Its ability to manage and personalize customers help to increase the conversion rate. The deployment of the Drift platform was super easy. Reports and sales visualization was great.

Never encountered any major problem with this platform.

Salesloft is an excellent platform to capture leads and helps to make new clients without any hassle. It's the best sales engagement platform we used. Overall we have positive experiences with it.

#1- It makes visitors and users into customers.
#2- Its clean User Interface and robust features to close deals.
#3- Very simple and reliable sales engagement platform. To increase sales, without any hassle.

#1- We had an overall great experience with it.

Overall Drift is the king of the conversational chatbot space. It's super cool to have and gives the customer's website a premium feel.

I like how conversational drift is and convenient it is to set it up. The look and feel of the bot is amazing and it's on top of the food chain.

The only con I feel is that it's a little heavy on the budget. The pricing can be cheaper or can have cheaper options.

My overall experience has been very fantastic for the first day of implementation. It helps my business to make customers a responsive and personalized experience. It's very easy to use.

Drift is a very flexible and powerful chatbot platform that supports almost every platform. It's very easy to implement and onboard. On the positive side, it's easy setup, has great number of customizations support, auto-trigger settings, and cost-effective.

No, nothing faced any problem using this platform.