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What is Slack?

Slack is a cloud-based service designed to improve collaboration on projects and facilitate communication within teams, specifically aiming to promote seamless interactions within businesses. It provides a comprehensive suite of tools and services all in one place, allowing for private channels that foster interaction among smaller groups, direct messaging to quickly convey information to colleagues, and public channels that facilitate conversations among members from various organizations. Compatible with multiple operating systems, including Mac, Windows, Android, and iOS, Slack offers an extensive range of features such as chat functions, file sharing, collaborative environments, instant notifications, two-way audio and video communication, screen sharing, document imaging, and activity tracking, among others. The platform's intuitive interface and diverse integration capabilities contribute to its popularity among teams striving to boost their productivity and enhance communication. Furthermore, users appreciate Slack's ability to streamline workflows and keep everyone connected, making it an essential tool for modern workplaces.

Pricing

Price Starts At:
$6.67 per user per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Slack provides an API

Screenshots and Video

Slack-Channels

Slack-Channels

Company Facts

Company Name:
Slack
Date Founded:
2014
Company Location:
United States
Company Website:
slack.com

Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish

Slack Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Messaging Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

More Slack Categories

  • Reviewer Name: Jeanette M.
    Position: Director of Operations
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I have found a structured communication with this platform.

    Date: Jan 04 2023
    Summary

    Slack gives me a better solution to communicate better with colleagues in my company by being able to collaborate and share ideas more easily without hiccups or large walls that prevent effective communication and feedback. My work team and I have felt more organized when we discuss a project since there is no confusion, so I can say that Slack is well structured and organized to make it easier for all departments with their subgroups to discuss any topic in any moment.

    Through this platform I have been able to keep track of all the files that are shared in the different channels of my company. It is very gratifying to be able to have files and documents easily without any download problem, also this way the whole team can have the resources without the need for intermediaries, so sharing something in Slack for everyone is an easy task within this platform.

    It has been useful for me to be able to create small surveys, just as they are available on WhatsApp or Telegram, this has been very useful for several members of my team to be able to ask for opinions within a large work group without having the chat full of messages with information unnecessary, so with mini-surveys you can collect information quickly, as well as share ideas and make decisions more easily among all members of a channel.

    It benefits me in the interaction with my clients since I can synchronize different communication channels within this platform without having to be on many platforms at the same time, but simply connect to Slack and I can now easily manage all the communication media. existing communication for integration with Slack.

    Positive

    It allows integration with many CRM, marketing, sales, project management and even video calling platforms in case you don't want to use the one that has Slack by default. This opens up a world of possibilities with respect to cross-platform optimization and thus being able to connect different company departments to find solutions faster and more efficiently. With the integrations that this platform has, I have not worried about manually making records from one platform to this when I want to talk about a specific topic that has to do with solving my company's internal problems.

    Email conversation threads are not lost when using this platform. With many sites where you can sync Gmail or Outlook they generally don't accommodate threaded email conversations and it's hard to keep up with a conversation when you don't know what you were talking about previously, which you don't within the different emails that currently exist. However, with Slack I have not had that problem of keeping track of a conversation since it synchronizes Gmail conversations very well (at least in my case) and everything is displayed in a structured and orderly way so as not to lose the thread of the conversation. conversation.

    Messages can be labeled individually to facilitate the search for topics within a conversation or any created channel. Also, the Slack search engine is very refined and can search even the oldest conversations and sort the search from the oldest to the most recent messages, this allows a faster and more effective search when trying to find specific information and a lot has happened time that a specific time was not played.

    Channels and chat can be sorted by workspaces, this was very convenient for me as I was able to sort any type of conversation in different places and not have everything mixed up within Slack. This is very useful for when you have to sort topics and groups of channels from different projects, this being more efficient than having everything in one place and confusing all the chats a lot because you don't understand very well what each chat belongs to.

    The notifications are very customizable, being able to choose which notifications I want to receive, this is very similar to what happens with Discord. In Slack it is much more customizable because I not only choose what I want to receive in the main settings but also within each channel or specific chat, this gives me the freedom to prioritize what I want to receive so as not to have notifications of the multiple chats that are handled. within my company, so as the main configuration everything is silent, it is up to me who I give priority to and how I receive my notifications, having as a benefit less annoying interruptions within my work.

    Negative

    It should have an internal calendar system and not use external calendars like Outlook or Gmail. It is good that calendars can be synchronized from other platforms, but having an internal calendar would help this platform to have a better workflow to be able to schedule meetings within Slack and not outside, likewise these internal calendar annotations should be synchronized with calendars from other platforms, allowing you to automate everything and export event data more easily.

    It does not have any tool that allows recording the meetings that are held within this platform. I have to resort to external tools to do that job and it's annoying because first of all it takes up storage inside my computer it also takes up RAM that I can use for other tasks. Secondly, I would like more privacy since if I could record the videos within this platform nothing would be exposed, also if I wanted to save the video call recordings elsewhere then I could have an export function to any file manager in the cloud .

    When I spend a lot of time with this platform, I have to restart everything because it freezes or shows wrong or outdated information. This shouldn't be the case as you should have a constant update without needing to reboot anything. This happens on both Windows and mobile devices. I don't understand why this doesn't happen in the web version, I don't know if it's because a tab is refreshing all the time or it's simply an internal problem that Slack has with respect to the applications for Windows and mobile devices.

    Read More...
  • Reviewer Name: Faiza A.
    Position: CEO and Content Creater
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The Communication Hub We Can't Live Without

    Date: Nov 20 2023
    Summary

    Slack has become the heartbeat of our team, and it's hard to imagine our workflow without it.
    Intuitive Interface: Slack's user-friendly design makes communication a breeze. From direct messages to channels, everything is organized in a way that just makes sense.

    Seamless Integration: Slack plays well with others. The wide range of integrations allows us to centralize our tools, from project management to file sharing, creating a unified workspace.

    Real-Time Collaboration: The real-time messaging feature keeps us connected. Whether it's a quick question or a project update, the instantaneous nature of Slack promotes efficient collaboration.

    Powerful Search Function: The search functionality is a lifesaver. No more digging through endless threads—finding past conversations and shared files is quick and painless.

    Positive

    Slack has revolutionized the way we communicate and collaborate. Its intuitive design, seamless integrations, and real-time capabilities have made it an indispensable tool for our team. Despite minor challenges with notifications, the overall experience is a solid 5/5. If streamlined communication and collaboration are your goals, Slack is the answer.

    Negative

    While customization options exist, managing notifications can be a bit overwhelming at times. Striking the right balance between staying informed and avoiding notification fatigue takes some tweaking.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Recruiting Coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Wonderful for Orgs of any size

    Date: Mar 21 2022
    Summary

    I have no bad words to say about slack. It's is quick, convenient and connected in every way for an effective worker.

    Positive

    Teams can have chats, multiple people not on teams can chat. You can lock chats so that only people in the chat can see it. Integrates with zoom really easily and flawlessly. You can call from it, it goes on your phone. Keeps you fully connected when you need to be. Has multiple integrations with other software.

    Negative

    You can't set up a Slackbot outside of channels. I wish that Slackbot was useful in 121 chats.

    Read More...
  • Reviewer Name: Jimmy E.
    Position: Software Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very important platform to develop stable communication with the work team.

    Date: Nov 17 2022
    Summary

    Slack is a service that has really fascinated me with the effectiveness it has had throughout our company, mainly this platform began to be used in the corporate sector of our company, then it expanded to other sectors of our company, it is currently being used by another marketing sector, our software sector, the sales sector and the finance sector, with the main objective of connecting with each other and being able to send and receive messages immediately. I was very satisfied with the results obtained with this communication platform, I consider that it has been a more important mechanism for the real estate company to be able to maintain instant communication every day, currently we are using this platform every day to communicate, I really love being able to send all kinds of messages and know what the attitude is like who has read the message or who has received the message correctly. In addition, you can integrate various participants or group of participants into a specific chat channel in just a few steps, this platform was very easy to use, I quickly adapted to the features offered and sections of the entire platform.

    Positive

    Slack is a very essential platform for any factor of my company, mainly because this platform helps us to communicate in a short way, in addition, it gives us immediate access to all kinds of communication channels that help us interact with each other. One of the main things I like about this platform is that it offers me a very complete Chat, within this Chat channel I can send all kinds of attachments, I can send all kinds of images, share videos, share files and many things Plus, in addition, you can also send all kinds of emojis to complement the messages sent. I really loved the notification system provided by this platform, the notification system notifies me when I have been mentioned within a specific Chat channel, also, I loved the fact of being able to divide all the employees into different Chat channels, It was The platform allows me to create all kinds of channels necessary for a company, in this way I can create a separate channel for each of the sectors or work team of the real estate company in which I work. I also loved that this platform has an excellent search system which allows me to search for specific words within messages that have been sent in a specific Chalco channel, the search system is quite optimal and shows total results no matter how old they are the messages.

    Negative

    Slack has many positive features that help to have a good conversation within any communication channel, however, one of the main negative things about this platform is that there is no way to control the Chat channel that you have created, there is no way to function that allows you to restrict the number of messages that a specific person can send me during a specific period of time, therefore, it is very difficult to maintain order in a previously created Chat channel. I believe that this platform should implement a system to regulate the number of messages that a specific person can send me within the Chat channel in a short period of time. In addition, another of the negative things about this platform is that it does not have any type of function to review video conferences or group video calls, you can chat calmly and in a stable way with your work team through text, but there is no way to start a video immediate call as all the participants of a Chat channel, this function is very necessary and would help to optimize the communication within each chat channel in our company.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Talent Acquisition Partner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My favorite communication software

    Date: Sep 14 2022
    Summary

    I would recommend this software to any organization. It looks great, easy to learn and has a plethora of strong features that put it ahead of other competitors.

    Positive

    It's a great software for communication as a company. We use it for all sorts of announcements, collaborations, and huddles. I love the layout of it as well.

    Negative

    I wish that there was more customizability when it comes to controlling the notifications for channels and chats.

    Read More...
  • Reviewer Name: Adoba Y.
    Position: Product & Tech
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Slack Review

    Date: Sep 29 2022
    Summary

    Slack is great, we've used / use both Slack and Teams and I do think they serve two very different markets and purposes.
    As an early stage, startup I would recommend using Slack and as you scale and perhaps go enterprise I would recommend using Teams.

    Positive

    Excellent UI, Ease of use is great, minimum setup hassle and simply a great platform for communicating and working with team members

    Negative

    It can get expensive really fast, not really a good platform to do community stuff with as those run up to hundreds and thousands for each user.
    It is also worth nothing that Slack does have a free plan that has I believe unlimited users, issue is that there's a time limit with how far you can go back with messages.

    Read More...
  • Reviewer Name: Maria G.
    Position: Software Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Functional system to communicate openly with all colleagues.

    Date: May 13 2022
    Summary

    Generally speaking, Slack has delivered significant positive results for our entire company. It is being used by all sectors of our company as the main mechanism for open communication, all our employees have been satisfied with the use of Slack in the work areas. It is important to highlight that general communication has benefited greatly, our employees can now have a better planning of all their work, they can share ideas without having to leave their office, they can also interact with colleagues from another area, with just send a direct message from Slack. It is a very complete software that has helped us a lot to communicate via a network, a couple of things still need to be fixed to achieve greater benefits.

    Positive

    Any company today would like to have a system where everyone can be connected, where all employees can interact online and can share ideas and solutions without having to leave their work area. Slack offers all of those communication features and much more. The things that I like the most about Slack is that it is a very free system where you can create private and public channels, this makes communication between work teams much more direct. For example, if a person is not added to a specific channel, they will not be able to access that channel, this has allowed all work groups to communicate with colleagues belonging to the same area, it should be noted that Slack also allows you to create a channel so that the entire company can communicate. Another thing that I love is that with Slack I can send files, send documents or images and mention someone, this allows me to share digital material through this medium, without the need to use third-party software to share a file with my colleagues. Finally, I love the search system that Slack has, I can find old words from any message, this search system works with keywords, and finding an old message in the Slack database is easy using this very functional tool.

    Negative

    The main things I don't like about Slack is that there is no anti-spam system and there is also no setting available to prevent sending messages from time to time. It would be great to be able to configure a chat room so that people can only send a message every 5 seconds, this would help the chat not get out of control and there can be good readability of all messages sent. Another thing I don't like is that despite having a private and public channel creation system, after you've already created a private channel, you can't switch it to become a public channel, this makes it a bit difficult our work since sometimes in our private chat channel, we want a specific employee to enter, and they cannot since the channel is private. To solve this problem, we have to add the person manually to the channel, they cannot enter autonomously. These are small negative characteristics that can be easily solved, having these negative characteristics present does not mean that the system does not have good functionality and that it does not generate benefits, on the contrary, it is a software that is very worthwhile.

    Read More...
  • Reviewer Name: Shannon J.
    Position: Founder & CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Provides a good experience for internal communication

    Date: Dec 19 2022
    Summary

    Remote communication with my work team has improved since within this platform everything is more orderly and simple, which allows the correct management of the conversation, labeling them by topic for better communication within a work and professional environment. The integration with Airtable seemed wonderful to me to be able to synchronize conversations and not lose the thread within one platform to another since they complement each other very well and everything is kept within the same space.

    The structure of this platform means that you do not lose the thread in each conversation, I was also able to recover certain points discussed previously and in turn be able to create a conversation based on past conversations without losing the thread thanks to the fact that you can mark certain conversations so that everything is clearer and more orderly.

    I found it quite useful to be able to manage the network or workspaces using an SSL proxy within my corporate network. This prevents anyone within my network from entering unassigned workspaces. This gave me more security and privacy, limiting intruders to stay out of my company's conversations and only authorized personnel can enter this platform without compromising anything important.

    Positive

    + The most complete thing that this communication platform can have is that its board can be complemented with almost any platform that currently exists. Such as cloud storage synchronization such as Box, video call communication and in turn its programming such as Zoom, I can also integrate applications for my sales team such as Salesforce. Those of marketing are not far behind since applications like MailChimp are also available for integration with this platform. The integration with my emails as well as the Google calendar has been useful for me to be able to import from Google to Slack.

    + The themes seemed wonderful to me, generally most of the platforms of this style maintain a clear aspect that tires the eyes and even more when it comes to spending a lot of time on the screen since by this means it allows us to my work team and my power to have orderly and clear communication. So I really appreciate that you have put a dark theme that suits my work style very well when I have to spend a lot of time on the computer organizing meetings, chatting with clients, planning business strategies, etc.

    + Regarding the projects, it has integrated very well with platforms of this style, being able to share files related to the project such as documents, videos, presentations and more. Also, I can access all uploaded files in both Slack and any project management platform where files have been uploaded there, it's easier than having to go through it all over again. Likewise, I have full access with the Box integration of my files and the files that are worked with others within the Box platform without any problem.

    + I can even have Slack on my mobile devices, when I want to stay connected with my team without sitting at my desk I can just manage everything from my mobile device. Although this brings disadvantages and it is that the application is not very complete, however I have not needed certain features of slack on my mobile phone since I manage them very well in the browser version which is much more fluid than the desktop version.

    Negative

    - There are several times that the notifications of the meetings do not reach all the people, this has been a big headache since generally certain people did not show up because they did not have an alarm that told them when a meeting was approaching . Usually the solution to this is to use certain platforms like Google Calendar or some other similar platform. In addition, I advised adding a manual entry to the agents of each person involved in a meeting in case this platform fails. Sometimes it works, other times it doesn't, so this is very important for automation and convenience in not having to manually enter upcoming events.

    - Maybe they could add a feature that allows adding some sort of stories like you find on most social media these days. I know that Slack is designed more for a professional environment which can maintain better communication with the work team and keep the work environment tidy. However, I have found it very useful to be able to add states that allow adding texts, images, videos, this with the purpose of being some type of information billboard similar to those found in both work offices and schools. For me this would be easier than notifying certain things for each channel individually and getting lost in the chat, I know you can pin messages, but it would be more useful for me as day-to-day statuses, it could even be used for long periods and not just for 24 hours.

    - I don't understand how the workspaces are available in the Enterprise Grid version, it's a bit annoying because I would like to be able to have certain workspaces in my current plan which is Business+. For now I do not require the features that the latest Slack plan offers me, with the plan I currently have it is enough to improve communication within my company, however, the workspaces are very useful and having to pay for the latest version which the only feature that I will take advantage of is the workspaces does not seem fair to me. It is not necessary that they be unlimited workspaces for previous versions, but they would add several according to the plan for which you are paying.

    - I would like to be able to sort all channels alphabetically or by categories, currently it is challenging for me to only have the option of "unread messages" and "all channels", this is very incomplete for me, I need more variety if I want to keep a order in my workspace and not only know if I have messages or not, since it can cause stress when going by order or importance in each channel. I hope that in future updates the Slack team will get down to the hour and implement these features which are too useful to keep everything organized.

    Read More...
  • Reviewer Name: Aaron H.
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Does what you need it to do.

    Date: Jun 13 2022
    Summary

    I don't have anything that I would improve or change about this software. It works great. I definitely appreciate that I can mute different channels.

    Positive

    Slack is easy to set up, easy to use, and gets the job done. It's great for in-office or in-building communication, without all the nonsense of like Discord.

    Negative

    I don't have anything that I would improve or change about this software. It works great.

    Read More...
  • Reviewer Name: Olivia S.
    Position: Director of Influencer/Social Media Marketing
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My life revolves around Slack

    Date: Aug 15 2022
    Summary

    I really love Slack it keeps our team in contact throughout the work day in an easy-to-use space. Slack keeps us organized and able to collaborate more seamlessly.

    Positive

    - Keeps my email inbox clear
    - Is awesome for remote work
    - Helps me stay connected to my team
    - Is awesome for consulting as you can be a member of lots of slack accounts easily.

    Negative

    - Doesn't allow you to change your settings for ALL of the accounts you are a member of, instead, you have to change them one by one.

    Read More...
  • Reviewer Name: Carolina C.
    Position: Chief Executive Officer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Unified communication

    Date: Sep 27 2022
    Summary

    Slack is our main source of communication and has been for a couple of years, but before that, we used to simply use our emails as a way to communicate and send files to each other whenever needed, which was a lot of times during the day. When we started using Slack, we were finally able to have a cloud based system where we all communicate with each other about important areas of our work, and send files without issues; with Slack, we do not have issues regarding missing deadlines, forgotten reminders and lost emails, we simply have everything inside of Slack and organized in channels, which honestly, has been the secret key behind our increase in productivity because we have everything in on single space, we are able to have more flexibility over our channels and have more control of our teams by setting daily reminders of important tasks, and not only that, but the integrations have helped us set up automatic tasks that are completed throughout the day and keep us all informed about our areas of work, Slack has unified all our communication into one and it makes it easy to talk to different team members.

    Positive

    Slack is an innovative way to organize communication inside a business, it is smart enough and the creation of channels make the process of communicating more neat, it helps differentiate between tasks and projects, and I like that it becomes really easy to talk about different projects and send a message to a channel instead of sending an email for a reminder. Inside Slack there are many tools that enhance collaboration and provide the right features that help organize all the messages, there are many formatting options for the type of message being sent and it is easy to start video calls or normal calls with just a button, it is a space where everyone is able to join and communicate with others inside the organization and have a more productive approach to projects. Also, I like the amount of integrations that work with Slack, many of which we also use and integrate for more automation and collaboration in our every day routines and to find things easier because they are inside Slack, I also like that it keeps everything stored and it does not get deleted, we can access chat history any time we want and it will be there, and it has a high security that ensures that all our conversations stay private.

    Negative

    I do not have any complaints towards Slack, however I think that being a software that groups large amounts of conversations and channels on a single platform, there needs to be some kind of organization around it in order to find things, especially the threads, which we use to organize ideas everytime we discuss something about a project; these need to be organized in a way that will be able to access easier in a later time when they are needed, Slack is a platform that needs to be constantly “cleaned”, otherwise everything will look to crowded and it will be difficult to access key information about certain things in specific.

    Read More...
  • Reviewer Name: Angelica B.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Satisfied with the general communication of my employees.

    Date: Apr 18 2022
    Summary

    After the first week of using Slack, substantial changes began to be noticed, all our employees have improved communication in a general way, they have been able to hold discussions through this chat system, they can hold meetings in a private chat channel, In addition, they can communicate with other employees of the company located in another labor sector. Slack is currently one of the most complete software that we have used, I have loved the work expectation that I have had during all this time and I have loved the favorable communication that my employees have had. I fight every day for my employees to stay connected at all times, and Slack has been present during this challenge, I am completely satisfied.

    Positive

    Having a communication of all the teams and being able to interact in a consistent way is what Slack provides us. My opinion regarding this software is quite positive since it has provided innovative results in the construction of a constant communication system, where all employees can exchange ideas without any limitations. The things that I liked the most during my experience with Slack are the following:

    1. Slack provided a very stable chat system, all the conversations I had with the different work teams were totally stable and I could switch the device I was using to continue the conversation from my phone, it was a pretty good process. The conversations are shown in real time, I can talk from my cell phone or from my computer with the same fluidity, in addition, I can participate in the various chat channels belonging to my company without any restrictions, it is incredible.

    2. I love the way Slack notifies me when I've been mentioned in a specific chat channel, plus when a discussion has taken place in a chat channel, the App also notifies me. The notification system works wonderfully, I get notifications for all the changes that are made in a chat channel that I belong to and many notifications for more reasons.

    3. The word search system works great, I can look up specific words to find a particular message, this system is great as I can find really old messages without searching manually.

    4. Slack also allows me to send private messages to a specific person. Not only is it based on group communication, but it also allows me to send a message to a particular person so I can have a more direct conversation.

    Negative

    One of the main things that needs to be improved in the Slack system is that the sending of various files and documents should be optimized. Slack is a fairly complete software that helps communication to be stable in various parts of the company, however, when trying to send several files simultaneously, the sending takes too long, which causes delays in the sharing of information. We use another third-party app to transfer files while chatting on Slack, but we'd really like the opportunity to share files, images, or documents from Slack without any delays in the process. Optimizing this file transfer system would undoubtedly make the user experience much more complete for everyone.

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  • Reviewer Name: AK A.
    Position: User
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A good product overall

    Date: May 24 2022
    Summary

    It's a great business communication tool overall. New features are good. Can communicate with your peers in the company quickly and notifications work really well. I use this everyday and it is a primary tool that we use to communicate. JIRA integration and integrations with Zapier makes it really productive.

    Positive

    New features are good. Can communicate with your peers in the company quickly and notifications work really well. I use this everyday and it is a primary tool that we use to communicate. JIRA integration and integrations with Zapier makes it really productive.

    Negative

    Using threads are a bit cumbersome.
    Calls are unreliable and bad quality.
    Message seen option would have been great.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Talent Acquisition Partner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to Communicate and Collaborate

    Date: Jul 25 2022
    Summary

    Overall, I have loved using Slack. My team and I haven't had problems with the program, there is a reason we keep using it and have no desire to switch over to something different at this time.

    Positive

    Clean, easy to use, and personable. I really like how I can create my Slack to be the best fit for what I need. I also really like how you can have individual messages between coworkers, but then easy group messages as well. But, messages throughout the work day can become distracting, so I am glad Slack gives you the option to mute your channel if you are needing to focus on a project or in a meeting.

    Negative

    I have been using this platform for the last two years and haven't found any problems yet. But, this could also be because I haven't used many other messaging platforms quite yet to compare Slack to.

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  • Reviewer Name: Joseph T.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Magnificent service to expand communication within a company and interact.

    Date: Nov 09 2022
    Summary

    Slack has been a very important platform in the operation and communication of our entire company. Currently more than 10 sectors in this company are using the platform to be able to communicate with each other, to be able to solve problems and to be able to strengthen the interaction between various employees. I believe that this platform has given us a significantly good experience, it has had many negative factors but it has also had many positive factors that have caused us to continue choosing this platform as a means of communication. I am very happy with the results obtained so far, we have been using this platform for more than two years to communicate with each other, I consider that the sending and receiving of messages is quite good, in addition, you can see how many people have seen the message you have sent , I can also organize the Chat channels through a fairly easy configuration, so the afternoon to that platform and the general configuration is a very simple process and only takes a few days.

    Positive

    Slack is a magnificent service to have at hand a system that helps you to constantly communicate with your employees, with the help of this platform any company will be able to expand the communication of its entire company, you will be able to connect all the employees located in different sectors so that can have a corresponding interaction. I really love this platform mainly because it is easy to use and allows you to communicate constantly. Next, I will mention the positive things about it.

    1.- One of the main positive things that this platform has is the ability to create unlimited channels to communicate with your work team. It is important to highlight that it is not expressed that we have different sectors where there are different work teams made up of employees. Therefore, creating various Chat channels has helped us to divide all employees into work teams, where each one can communicate in a consistent manner, in addition, the fact of creating unlimited channels is very important to us, since we can create a specific channel for a specific work team. This has helped tremendously as there is no way for an employee to be embedded in a Chat channel where they don't belong.

    2.- Another thing that I like about this platform is that different roles can be assigned to each user. For example, you can assign an administrator role so that someone is in charge of leading a guy with a specific communication channel, in addition, you can also assign roles for jobs, to differentiate each job for each employee. Assigning the roles within this platform helps a lot, since each employee will know who they are contacting, you will be able to understand what job position a colleague has in their work area, in addition, they will also be able to know the job position of the other employees incorporated in other chat channels.

    3.- The third thing that I like about this platform is the real-time operation, all the messages sent and received within the various Chat channels are received immediately, they are viewed by all the participants of the chat channels. Chat, which works in real time, helps a lot to improve the interaction of all employees, so that they can communicate without any delay in sending or receiving all messages within the communication channels. In addition, all documents or files that are transferred from communication are also displayed in real time, as well as all shared images are displayed in real time.

    4.- The fourth thing that I have loved about the platform is its ability to integrate with the vast majority of current software, it is impressive how this platform is able to integrate with services such as Gmail, Google Calendar, Google Keep and many others. These integrations help a lot to get the most out of this platform, we have connected the platform with different software that our company currently uses, in order to get the most out of it. The integration service that it has had with Google Calendar has helped us to share schedules within a calendar, as well as we have been able to share written notes with our work teams thanks to the integration with Google Keep.

    5.- The last thing that I like about this platform is its application for mobile devices and how well it works, this application sends immediate notifications when someone has mentioned you within a Chat channel, as well as keeping you informed of each of the changes made in the Chat channels. I love this application very much, I have it on my mobile device to be able to communicate with my work team through the corresponding chat channels.

    Negative

    Slack has provided many features to improve communication within the company, it is important to note that the vast majority of features have achieved a positive result in another company. However, we have also perceived some negative things that are very important to mention about that platform. I will mention them below.

    1.- One of the main negative things about this platform is its terrible integration with the OneDrive service, we currently use this cloud storage service to store various files, but we have noticed that the integration service with this platform is quite terrible, since it is not capable of transferring many files simultaneously between both platforms, as well as the transfer process between both platforms is quite slow, therefore, I recommend that this platform be integrated with another cloud storage service, no with OneDrive, since the performance of pretty bad.

    2.- Photos of the negative things of this platform is with respect to the search system. The search system within this platform is quite bad, since it does not show all the results for a specific word search, it is only capable of showing the most recent results to allow users to find more recent conversations. I believe that the search system should be much more optimized, capable of showing all the results of a specific word, so that it helps us find very old conversations.

    3.- The third negative thing within this platform is that although communication can be made through text, it is currently not possible to communicate through a group video call with all the participants of a communication team within this platform. Communication through text is quite efficient, you can send and receive messages whenever you want, however, it is very necessary that simply a group video call system to allow the members of a communication channel to talk to each other, you can communicate in one way. much more optimal shape and very good quality.

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  • Reviewer Name: Chauncey P.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Slack allows for much broader communication with each participant.

    Date: Dec 21 2022
    Summary

    Slack has been with our company for several years, we really regret starting to use it, as this platform has been very influential in the process of improving general communication throughout the company. I consider that this platform was quite easy to use, the learning curve is completely simple, in addition, this platform allowed us to integrate and organize each of the employees in different Chat channels, so that they could communicate directly with their team worked. I love the way this platform allowed me to create unlimited Chat channels, plus I loved the fact that I was able to talk to each of my colleagues in each Chat channel in real time, as this allowed me to have a Constant and stable communication with any of the members. I am very happy with the results that I have currently had with Slack, I find it to be a very beneficial platform, the mobile app also works great, which allows you to talk to any of the participants in a Chat channel anywhere in the world. that you are, in addition, you can access the Chat channels of this platform without having to have an Internet connection, therefore, if you need to search for a specific type of message or a file that has been recently shared in each communication channel, You can access the platform without having an Internet connection.

    Positive

    Slack is a very important platform when it comes to communicating openly within our entire company. I really liked that this platform allowed me to constantly send and receive messages with my entire work team. It was quite beneficial in being able to send receive messages in real time, since each of the messages that I sent during each Chat channel was immediately viewed by each of the participants, which helped me a lot when communicating directly with my team worked. I also like it or what is it that forms you has an excellent file transfer to share them with each of the participants of a Chat channel, this file transfer allows me to upload any type of file without any type of limit, in addition, I can also see how many people have accessed that file that I have shared through each Chat channel. In addition, I was delighted that zapatos does not allow me to access several chat channels immediately to communicate openly with my employees, the work team. It is important to highlight the fact that I can access in a limited way any communication channel in which I am a participant. In addition, this platform allows me to organize each of the channels in which I have been added, to be able to access them much more easily. In general, I really like the platform mainly because it helps me communicate in real time, I liked the way I can organize all the channels, also, I liked the fact that I can transfer files immediately with my team worked.

    Negative

    The main drawback that I got which is using the platform in company, is that this platform has a bad word search system, the word search system allows me to search for any type of word in the channels that I have recently added, however , this function does not show all the results, it only shows the most recent results of the word that I have searched for, which affects when obtaining results for a specific search. I also did not like the fact that there is no seven minutes and power system to regulate the number of messages that my employees send in each Chat channel, since this sometimes causes employees to get out of control and write many messages in a way constant, I would like there to be some kind of function to be able to regulate these messages and maintain order in each Chat channel. I also did not like the free version of this platform, since it has limits when it comes to creating various Chat channels, it also has limits on uploading and sharing files, and it also has limits on editing the profile of each of the users, therefore I do not recommend using this free version at all, as it does not allow access to the vast majority of important Slack features.

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  • Reviewer Name: Paola G.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Maintains active and organized work communication.

    Date: Sep 08 2022
    Summary

    This platform has improved in all the communication that we have had in the company, we always had problems with the projects because the thread of the conversation was always lost since we did not keep everything organized, but rather everything went on the fly as we had a conversation after another without thinking about all the problems we were going to have by not having a platform like this one that would order all the conversations for us. We have solved the problem because previously we used the means of communication that was Whatsapp and it was not very efficient, so we had to change the methodology with a more organized chat so that we can find everything without any problem. To discuss things quickly, it is not necessary to create a link or meeting room. You can instantly join any meeting most of the time all required features are supported and user status is reflected, this saves time and is quite informative. Communication with clients has improved by being able to include them in the projects, since they feel part of the entire process and are not left as third parties by randomly informing them how the project tasks are progressing.

    Positive

    º I can use Slack to chat with my team privately and I can also create channels or join one to start conversations about a project so it facilitates company communication without losing the sense of communication.

    º It has a good search engine in which it is easier to search the threads of the conversations when there are many conversations ahead. It is a good function because when there are many issues ahead of a project, sometimes the conversations get diverted and you have to go back to what was previously discussed.

    º I love how friendly and intuitive the user interface is. The channels make it easy for me to centralize conversations, take notes and it is easy to set up video call meetings

    º The chat has all the features of chat clients, but with certain additional settings that allow easy and useful communication.

    º Communication with clients has improved since it allows us to keep them up to date with the projects, thus allowing us to have more transparency when showing the status of the projects in question.

    º They allow conversations to be marked by hashtag depending on the topic being discussed, so it can be easier to search without problems when you want to resume an old conversation without losing the thread of the current conversation.

    Negative

    º There are errors or connection losses with the calls made within this platform. This makes me resort to external programs for video calls or calls that have fewer losses to have clearer and more efficient communication.

    º I should create a function that facilitates the way in which private messages of threads are shared because currently this can only be done manually, I mean by this that you have to be copying and pasting all the message that I want to share with other teams of worked.

    º Doesn't fully integrate with emails with other platforms, sometimes won't sync or just shows a loading error. This also happens with other storage platforms, there are platforms that do not show the files that I have uploaded and this is necessary if I want to keep everything connected within my company.

    º It has problems with alerts, they should improve that aspect because you always have to be testing before starting everything because if we don't realize when we have message alerts with others or the channels in which I am united

    º Sometimes the loading times are too slow, you have to wait for it to load all the chats such as private conversations, as well as the channels and this takes time and sometimes it is preferable to leave the desktop computers on to be able to enter the platform faster Slack by desktop.

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  • Reviewer Name: A Verified Reviewer
    Position: Key Account Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Choice for Teams!

    Date: Mar 31 2022
    Summary

    Slack is a great option for anyone who is looking for an easy way of communicating with your team. It's a great option for anyone with multiple departments or moving parts within your business. If you need a way to talk to your team, Slack is the way to go!

    Positive

    Slack makes it easy to manage projects and communicate with each facet of your team. The ability to create separate channels and sub-categories within these are very user friendly and add an extra layer of delegation.

    Negative

    The interface can be a bit jumbled at times. The side bar creates excellent capacity to get more and more specific with teams and responsibilities; however, having all the channels on top of each other can be confusing at times.

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  • Reviewer Name: Juliana A.
    Position: Chief Executive Officer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Collaboration in a single space

    Date: Sep 12 2022
    Summary

    I would say that overall, Slack is a very collaborative solution that allows for communication to have a major improvement on everyone’s life, and create a wonderful collaboration between all members. Communication becomes the center of attention with this software, and I like how easy it is to sort different tasks, projects and even the slightest doubt with it, the variety of channels allow for more specific communication in different areas and it has helped solve many issues within our business. Gone are the days that email was used as the main communication tool, now we can solve all issues and clear all doubts with Slack, and communicate effortlessly while sharing all the files that we need to without any issues. I feel that Slack provides a very supportive solution that adjusts to the size of the business and the different areas and industry in which it is being used, it doesn’t require many knowledge as using it is very simple and it just feels like using social media to chat but in a business style, it keeps the professionalism and includes a very intuitive mobile application, which I find myself constantly using because it brings the right notifications and I can always keep myself updated on what my team is doing and talking about when I am on the go.

    Positive

    Slack is a comfortable space where I can have all my team organized in one single platform. I like that its platform is very user-friendly and it is not very difficult to get through every aspect of the platform, in fact, it has a great user interface that becomes the best ally when trying to create different channels to sort out different information from our organization. The channels work in marvelous ways and can be handled differently depending on the topic that is going to be talked about on the channel, for example, if it is a more confidential project, the channel can be changed and customized to appear private and to only be accessed for certain members of the team, this is very valuable and creates a great and healthy hierarchy in our organization, and another thing that I find spectacular about this solution is the different roles that can be assigned to users on Slack, this helps create more productivity in our business because everyone is focused on their role assigned.
    Slack has been great at handling many different conversations both in real time and offline, members can join in on the conversation any time which helps us maintain different updates throughout the day, it becomes our main source of information about different projects and it solidifies our team.
    Slack integrates with many different tools and third-party applications that help increase productivity. I like the variety of applications to choose from as many of them we use on our day-to-day and implement into our work, and it is very nice that we can integrate them so easily to ensure a smooth workflow every day without any complications, it allows me to have all my tools in a single place where I can easily access them. It becomes very easy to share files, audio, videos and photos from different sources because they all integrate with this software and it saves me a lot of time because I can access different applications and automatically share files from there instead of having to export one by one and then importing them into Slack, it becomes very convenient to use Slack for everyday communication in our business.

    Negative

    There’s only one thing that I do not like about Slack and it is how difficult and not so robust the search function is. I find it very hard to look through old conversations to find specific information about a project and the older it is, the more difficult it is to find it. I feel like they could improve the search function by adding more specific filter options that can be customized so that searching for old information becomes easier and more intuitive. Another thing that I think would be an improvement, even though this is not something that I have issues with, is adding different options to format texts so that they can be differentiated and stand out from other texts on the channels.

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  • Reviewer Name: Zaeem S.
    Position: Senior Software Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great communication tool

    Updated: Aug 11 2022
    Summary

    Overall i would use slack for my daily conversations with my team. However, the call feature is a bit laggy and sometimes we switch to alternatives like MS Teams or Zoom.

    Positive

    Slack is a great and very easy to use messaging platform. I really love integrated apps feature through which we can save tons of time. E.g. i can create zoom meetings with just a few keys. Moreover, i love the screen drawing feature where i can draw items on my peers screens to save them time finding items on their screens. I really love the huddle feature.

    Negative

    Sometimes, slack takes a bit of a time to load. Calls are a bit choppy and jittery. Call takes a bit of a time to connect.

    Read More...