Leader badge

What is Slack?

Slack is a cloud-based service designed to improve collaboration on projects and facilitate communication within teams, specifically aiming to promote seamless interactions within businesses. It provides a comprehensive suite of tools and services all in one place, allowing for private channels that foster interaction among smaller groups, direct messaging to quickly convey information to colleagues, and public channels that facilitate conversations among members from various organizations. Compatible with multiple operating systems, including Mac, Windows, Android, and iOS, Slack offers an extensive range of features such as chat functions, file sharing, collaborative environments, instant notifications, two-way audio and video communication, screen sharing, document imaging, and activity tracking, among others. The platform's intuitive interface and diverse integration capabilities contribute to its popularity among teams striving to boost their productivity and enhance communication. Furthermore, users appreciate Slack's ability to streamline workflows and keep everyone connected, making it an essential tool for modern workplaces.

Pricing

Price Starts At:
$6.67 per user per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Slack provides an API

Screenshots and Video

Slack-Channels

Slack-Channels

Company Facts

Company Name:
Slack
Date Founded:
2014
Company Location:
United States
Company Website:
slack.com

Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish

Slack Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Messaging Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

More Slack Categories

  • Reviewer Name: Meenakshi S.
    Position: React Dev
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool to catchup with colleagues.

    Date: Jan 17 2022
    Summary

    Overall, Slack is a great tool to communicate between groups and people within the organization. It is feature rich, and with third-party integrations the functionalities can be increased even more.

    Positive

    - It is available on both desktop and mobile, and both the versions are equally easy to use.
    - The UI appearance can be changed and customized according to the user.
    - Instant messaging to a group or a single individual.
    - It supports integration with many third-party applications.
    - Quick and responsive customer service.

    Negative

    - It slows down with the increasing numbers of groups and messages.
    - There isn't any way to easily share large files.

    Read More...
  • Reviewer Name: Ana G.
    Position: Sales Director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A great way to enhance business communication and achieve employee interaction.

    Date: Jun 28 2022
    Summary

    Communication is the company in general has benefited thanks to this great platform. When we started using it, we really did not see significant changes in business communication, however after two weeks of use, we did not have as an employee they had built various chat channels that served as a work team, where they could diversify the way they communicate and share ideas in real time. I must admit that this platform has been quite beneficial for our company, our general experience with Slack has been magnificent. From the moment it arrived at our company, we noticed how little by little the mode of communication was changing and it was providing chat channels totally stable where users can send unlimited messages. This platform has been quite easy to use, all its actions are very well organized, also setting up a chat channel is quite simple and does not have a complex configuration for any user regardless of whether or not they have previous experience, It is also important to mention its excellent integration with cloud storage services, this integration has made it possible for us to share files stored in our cloud with various users directly through this Chat channel. It is also important to highlight that this platform is being used in our sales sector, but also some employees from another sector are using it because they want to improve their communication with their employees, we fully appreciate this platform for belonging to our large-scale company.

    Positive

    Slack is considered by us as one of the best options to develop a stable communication system and to be able to communicate with different parts of a work team. Slack Jose an unsurpassed interface with its general interface for users is quite attractive, the comfort it represents for all users is great, in addition its interface is quite easy to use and helps users to enter various communication channels without any complexity . There are several things that I have liked within our experience with this platform, the most outstanding positive things were the following:

    - The chat offered by this platform works in real time, all the messages will be received and sent instantly, you will not have to wait any additional time for the messages to be processed, in addition all the chats work simultaneously, the channels chat will not be interrupted by alternative channels, they all work in the same way and the messages will be processed immediately. So this is one of the best features that this platform has because it helps conversations to be much more fluid, and messages are delivered to their recipients in just a few seconds.

    - I love the fact that you can create unlimited channels, with a paid plan you can create unlimited chat channels, so it's easy to create channels for a specific company area, plus employees can create channels too no matter how separate they are private and that only specific people have access to. It's amazing to be able to create multiple chat channels, as this helps communication within our company sometimes be called private.

    - The application available for mobile devices and tablets works wonderfully, this application is very well structured and has an excellent notification system which helps keep you informed when there is a new message within a chat channel and also notifies you when it has been mentioned in a specific channel. This app also sends notifications when you receive direct messages from Slack. The application in particular works wonderfully, it offers an experience similar to the version for computers, the communication in the various Chat channels is quite fluid and it also works in real time, so you can talk with your entire work team no matter where you are wherever you are and regardless of whether you are using a computer or your mobile phone.

    - I love the method of sending attachments within each message you send in the Team Chat channels. Within each communication channel you can send files, such as documents or images, All the files that are transferred or sent and through these Chat channels will be stored in the cloud, so you can access all those files received from immediately and without the need to download them.

    Negative

    Within this platform, all the functionalities serve their purpose really, I have no complaints about the general functionality. However, I must mention below some things that I would like to be integrated into this platform and that would help make this experience even more complete and would allow users to have greater versatility when it comes to communicating with each other. , these missing things are as follows:

    - It is necessary that simply some function of videoconference or some function of conversation through Camera and audio, currently the only way to communicate within this platform is through a chat in real time with simultaneous channels. It would be great to have a mode of communication where multiple people can join a room and turn on their camera, so they could converse much more fully and communication would benefit on a large scale. I must admit that communication through Slack's real-time chat is quite beneficial for everyone, however, it would be even better if a communication system through Camera and audio is implemented.

    - Within this platform it is also not possible to share a computer screen through chat channels, it would be excellent to be able to share a screen or a screen transmission with the participants of a Chat channel, this would help make remote work even more much more benefited and would also allow users to interact even more. This feature is quite necessary as it would help employees to meet in a specific channel and discuss some specific idea through screen sharing.

    Read More...
  • Reviewer Name: Anand M.
    Position: Business Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A perfect mix of functionality and simplicity.

    Date: Mar 01 2022
    Summary

    Slack is overall one of the best communication tool for professional communications and chatting, the feather on the cap is the availability and abundance of features in the application.

    Positive

    The best advantage of using Slack as a communication tool is its availability, it is available on mobile, web and PC. The sign-up process is seamless and quick. It offers way more features than a generic communication tool, like creating and joining multiple workspaces at the same times. Sharing resources among colleagues is fast and any type of media including links can be shared in the chat.
    The sidebar features all the main navigation options, which makes the navigation from one workspace to another quick.

    Negative

    All in all it is a great application, but if I have to nitpick I would say that the user interface can be improved in terms of simplicity.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Project Officer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    It's an extraordinary app with team collaboration and instant notifications

    Date: Jun 13 2022
    Summary

    Love its efficiency with team collaboration.
    Great to track expenses on project.
    Excellent with resource management.
    Mobile app is very friendly.

    Positive

    It's great app with instant messaging and team collaboration.
    Excellent with project budgeting.
    Great with expense tracking.
    Efficient with notifications.

    Negative

    It's a marvelous app with team collaboration and instant messaging.

    Read More...
  • Reviewer Name: Harold M.
    Position: Sales Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Communication system with general interaction of various sectors.

    Date: Feb 14 2022
    Summary

    I consider that my general experience with Slack has been good, there have been various problems such as the previously mentioned search system, which does not search for keywords showing old results, but there are some flaws that can be improved by the Slack team to give us a better experience. The Slack system has behaved wonderfully, I have been able to have fluid conversations at all times both with my colleagues within my sector, as well as with other colleagues from the Finance and Projects sectors. We're a pretty big company, and Slack has been really helpful, it keeps us all connected at all times, I can send direct messages to my bosses and co-workers. The notification system has been very good, with notifications without delays. Slack needs to improve the integration it has with MailChimp, since currently in our company we use MailChimp to handle sales and advertising, so it would be great if these two platforms (Slack and MailChimp) have a good integration, with faster report export . This bad integration doesn't change my opinion about Slack, I still consider it to be a pretty good software, it keeps communication constant in my company and that is worth a lot, so I hope they can improve the few flaws they have.

    Positive

    The most positively striking features about Slack were:

    - Slack sends me notifications about everything that happens in my work network or when I am mentioned in a specific network. I receive notifications from Slack on my cell phone, email and via SMS. These notifications are instant, so I can know the exact moment when they mention me in a message or when they need me to participate in a discussion.

    - The chat rooms are quite organized, the messages in each chat room are received instantly, there are no delays in sending or receiving messages.

    - Each labor sector of my company has a chat room, so it is easy to separate each sector, so that each one has a chat room with their colleagues from the same sector. It is a fairly easy mechanism to be organized and for the sectors to maintain a more integrated communication.

    - The interface design is quite attractive, it has a very colorful interface, easy to use, easy to understand and above all, easy to configure.

    Negative

    - The word search system is one of the things I didn't like at all about Slack. The keyword search system is functional, but not 100%, currently, when we search for a word, it does not show the oldest results, but until an exact date, there is no way to find older results. Old results are obscured by the search system, and shouldn't be, it should display all of them.

    - It has a terrible integration with the MailChimp system, currently, the export of Marketing reports to the Slack platform to share this matter with my colleagues, takes a long time to be carried out successfully, the information takes a long time to be shared through this network.

    Read More...
  • Reviewer Name: Eolimary P.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A quite optimal system to develop a much more general communication with your colleagues and employees.

    Date: Sep 15 2022
    Summary

    The negative things that I mentioned about this platform are really minimal, they do not directly affect the general operation or the performance that the user may have within the platform, one of the main things that have to be improved is the screen sharing inside of your mobile device, since as I mentioned previously it has poor quality and does not have an annotation system. The experience that we have obtained with this platform has been really positive, as I mentioned previously, there are many positive features that have caught my attention, I have loved the fact of creating unlimited Chat channels within this platform, as well as I have loved the system of videoconferences or video calls within the Chat channels, since this has helped communication to be much more optimal within my company in general. Within my financial services company, it is very important that communication stands out a lot, her platform to the degree that communication is stable at all times, has made it possible for us to communicate with the agents in charge of finances, taxes and many other things within our company. I really loved the experience obtained so far, I consider that we have paid a fairly acceptable rate to use each of the premium services of this platform, approximately more than 400 employees within the company are using this platform, it is the main mechanism for we can all communicate and maintain an instant messaging system in a feasible way. I consider that this platform will continue to be used within the company for the next five years, since the usefulness it has represented and the communication it has provided me has left me shocked.

    Positive

    Slack is a platform that caught my attention to develop a much more pleasant communication with your work team, this platform has highly refined tools to develop stable communication, you can create various communication channels and thus be able to divide several groups of work. The main objective I had with this platform when it was implemented within my company was to help me communicate with the various work groups of my company, since I work in the corporate sector and for me it is very important to keep communicated with my employees and work colleagues, that this platform quickly provided advanced tools to achieve this goal. The positive features that you didn't like about this platform were:

    1- Slack does not have any type of limit when it comes to creating various communication channels within the platform, you can create Chat channels for the area of ​​projects, marketing, sales, finances and many other areas that your company has. Within this platform you will not have any type of problem with the creation of several channels simultaneously, there is no type of limit regarding the number of channels that you can be using within the platform.

    2- I loved the application for mobile devices. I currently have a device with an iOS operating system, where I have this application installed, the Slack application allows me to have communication from anywhere I am, I can continue receiving all kinds of messages from my co-workers within the previously created Chat channels, in addition, the notification system within this application works wonderfully, it notifies me when I have been mentioned within a Chat channel, as well as notifies me when I have received a direct message.

    3- Another of the positive things that this platform has is that it has a system that works in real time, in this way each of the messages that are sent within a Chat channel can be viewed by all the participants in real time , you don't have to wait the additional time for these messages to be processed, all sent messages can be replied to by a colleague within seconds.

    4- Within the version for computers and the version for mobile devices you can make any type of group video call within a Chat channel, this function is really important, since you can meet with your work team that is included within of the Chat channel, you can start a video conference or video call in a matter of seconds and with the press of a simple vote. I really love this feature, I can meet with my team without using another third party platform.

    5- The last thing that I loved within this platform is that all kinds of documents can be shared within it, you can send or receive a PDF file within the Chat channel in which you are speaking, these documents can be opened from the same platform, in addition, can also be edited within the platform, it has a quite agile editor and document viewer and advanced tools, which helps you to be able to view any type of document and need to download it to your computer.

    Negative

    Slack is a reliable platform when it comes to providing stable communication for both you and your entire company, the vast majority of features within this platform are positive, and help you improve communication within your company. Below I will mention several of the negative features that this platform has and that have somehow invited some of the extensive functionality or benefit that it may have within it. The negative things were:

    1- The main negative thing about this platform is that it does not have any type of news section or publications, so if you want to share information with your work team or with your entire company you will have to do it manually, writing the news within the corresponding Charles channel and send it progressively to the other chat channels of the other work areas. I would love for this platform to have a news or business information section, in this way I could share company information with each of our employees and everyone can see it simultaneously, it would save me a lot of time and I would not have to be sending the information individually within each of the Chat channels.

    2- Another of the negative things that the platform has is an irregularity and latitude when it comes to processing the upload of new files to be shared with your work team. I have noticed that when uploading a new file or several files at the same time within a casting channel, this process can take up to five minutes, despite having a fairly good Internet connection, which has forced me to that sometimes I need to transfer the files using a cloud storage service or a removable drive. I really hope that the transfer and upload of files within the platform will be optimized as soon as possible, so that I can share files with the entirety of my company much faster.

    3- Another of the negative things that this platform has is the screen sharing of your mobile device. This function is available for mobile devices, and you can share the screen of your device with the other members of a Chat channel, however this function does not really fulfill its objective, causing the screen sharing of your mobile device to be quite slow in comparison to other services or software responsible for sharing the screen of your device. I have noticed that screen sharing is quite slow, it has quite poor quality and it doesn't have any kind of annotation system that can make it much more interactive than screen sharing system. I really don't recommend using this feature on mobile.

    Read More...
  • Reviewer Name: Tina H.
    Position: Chief of Staff
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy way to keep our remote team connected

    Date: Aug 01 2022
    Summary

    Overall we've found Slack to be hugely beneficial. We use a number of public and private channels and regular make use of the direct message features. We also use it to communicate with folks outside of the company who are hired as contractors. Having the option to connect with other Slack groups or allow single-channel members has been very useful. I've experimented with other platforms, such as Discourse, but we still find Slack to be the most useful.

    Positive

    Slack is simple to set up and manage, and its free plan is robust enough to work for a small team. It provides a solution for folks who don't work in the same place to be able to converse either async or synchronously in a way that's faster than email and can be more efficient than a call. The app works well and its simple to manage notifications so you know if someone has specifically asked you a question.

    Negative

    I see two main "cons" for Slack: (1) If you don't have a policy that helps people understand how to use Slack it can feel overwhelming. It can be helpful to have a policy that allows users to turn off notifications while they are focusing or not at work, otherwise it can feel like they are constantly being interrupted with conversations that may or may not pertain to them. (2) If not monitored the number of channels created can become cumbersome rather than helpful. It's good to keep an eye on where people are sharing information and limit the number of new channels that exist to keep conversations in one place.

    Read More...
  • Reviewer Name: Balwinder B.
    Position: SDE
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy communication with colleagues.

    Date: Jun 16 2022
    Summary

    Overall, Slack in an amazing application to communicate with colleagues and teammates. It makes the communication fat and less reliant on emails.

    Positive

    - It helps in communication between teammates working on a specific project.
    - It can be easily integrated with third-party applications.
    - Messages can be scheduled for a specific time.
    - The application is easy to use and set up.
    - It is also available on the smartphone.

    Negative

    - The desktop version of the application is not as intuitive as the smartphone one, especially the set-up process in desktop feels quite messy.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sales and Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Offers lots of great features to collaborate

    Updated: Nov 08 2022
    Summary

    Slack is a fantastic solution for internal team collaboration. From being able to chat with coworkers to integrate with existing tools Slack offers endless possibilities. Overall, I highly suggest Slack if you want to work collaboratively and get access to new updates of various business tools by integrating.

    Positive

    Slack offers lots of great working features to use for team collaboration and tool integration. The user interface is modern and incredibly easy to use. It also allows adding of a dedicated page for projects and task discussion. The app is available on both mobile and desktop platforms.

    Negative

    I'm a happy user, never had any major bad experiences.

    Read More...
  • Reviewer Name: Richard Aries S.
    Position: Student / Freelancer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect Messaging App for Organizations

    Date: Jan 03 2022
    Summary

    The use of Slack in our organization has been very helpful when it comes to delegation of tasks, brainstorming and even sending drafts of our projects and imparting concepts that would be helpful for every project we make. The chatrooms help us separate different projects and what agendas that are to be talked about in each channel. It is a pleasing and seamless experience working with Slack!

    Positive

    ∙ Easy to Navigate
    ∙ Can share files without compromising quality
    ∙ Google Drive integration
    ∙ Group Chatrooms (Channels)
    ∙ Customizable Interface
    ∙ Reply Threads
    ∙ Push Notifications

    Negative

    ∙ I don't have any 'Cons' for this app. It's just so good!

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Product application specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Extensible platform for Team Communication

    Date: Nov 09 2022
    Summary

    Slack is an extremely extensible platform that helps to fill the communication gap between teams by creating a unified collaboration hub. The ability to merge another platform into slack helps to keep all information together. Overall, I highly recommend Slack for your team communication.

    Positive

    There are lots of advantages I experienced after implementing Slack. Easy to toggle between group chat and its integrated apps.
    The user interface is very appealing and has intuitive commands.
    Has the ability to merge with other file storage, project management and sales tools.

    Negative

    Nothing to share about its negative. No cons to share.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Entrepreneur
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Overall a good team communication software

    Date: Jan 14 2022
    Summary

    Overall a good team communication software.

    Positive

    Reliability - You can reply on the software as it rarely goes down
    Usability - It is a very easy to use software and you can just sign in and start using right away. Very intuitive.
    Features - Packs a lot of useful features like starting threads on conversations, deleting a message that is posted in error, usability on mobile apps

    Negative

    Calls do not work seamlessly. When you answer a call, it just drops sometimes and we prefer using other software for calls.

    Read More...
  • Reviewer Name: Jeff M.
    Position: Dentist
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Group communication

    Date: Jun 13 2022
    Summary

    Overall it's a neat software. It works like a private message board. Cool to have conversations organized under individual topics, which would be harder to do with email, and it allows people to choose what they're digesting.

    Positive

    Works better than email when there's a big group that is working on several different projects since it keeps topics organized, but still allows good group communication.

    Negative

    I seem to miss messages here and there because of how things are organized. I don't use it a ton, so it may just be me.

    Read More...
  • Reviewer Name: Prithvi K.
    Position: Kotlin Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Seamless communication that leads to productivity.

    Date: Jan 25 2022
    Summary

    Overall, Slack is a quick and easy tool to communicate with staff working on the same project or organization.

    Positive

    - Slack helps in sharing project resources in the form of images, text and attachments in to the groups without any hassle.
    - Different channels can be created and set up in no time.
    - The user interface is clean and free from bugs, Along with that the UI is also customizable.
    - It has multi-device support, so one account can be operated from desktop or mobile at the same time.

    Negative

    - Notification timing and synchronization can be improved.
    - More documentation or tutorials, please.

    Read More...
  • Reviewer Name: Nabeel N.
    Position: Front End Web Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best medium to exchange ideas.

    Date: Mar 24 2022
    Summary

    Overall, Slack helps in connecting with team members working on the same projects, it helps in discussing ideas and sharing resources over the chat.

    Positive

    - Different channels can be created for different work groups that helps in separating teams working on different projects.
    - the notifications are almost instantaneous, which always helps in keeping track of the chat.
    - The paid version of the application is affordable and provides value for the money spent by providing extra features resulting in improved productivity.
    - It can be easily integrated with other third-party application like Jira, which helps a lot in keeping track and discussions of the tickets by making dedicated chat channels for them.

    Negative

    - The user interface of the application is not easy-to-navigate.
    - It can be a bit difficult to use initially as the UI feels cluttered and all over the place.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Principal Software Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best team communication tool

    Date: Jul 25 2022
    Summary

    Slack is probably the best group communication tool out there. It provides a huge amount of flexibility in communication styles while allowing organizational messages to be filtered into topic-centered channels. Best of all, it can be used free for small teams.

    Positive

    - rich text chat features
    - beautiful, snappy UI
    - great mobile apps
    - many types of messages supported: group chats, topic-related "threads" (rooms), direct messages, etc.
    - video chat, screen sharing, and drop-in style "huddles" for audio provide flexibility on meeting feel
    - ability to keep multiple organizations/accounts open at the same time
    - great bot support, and a huge ecosystem of add-ons to choose from
    - smart, time sensitive notification settings (allows "quiet hours")
    - emoji and gif support!
    - generous free tier

    Negative

    - there are so many features packed into the interface that it might be able to be simplified somewhat

    Read More...
  • Reviewer Name: William H.
    Position: Owner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love Slack!!!

    Date: Jun 19 2022
    Summary

    Slack has been one of the most valuable parts of my business in terms of receiving support from my mastermind groups and also supporting my clients (way better than multiple tangled threads of email).

    Positive

    It's so much better for group communications and building community than say a FB group... you can organize and track conversations much easier with multiple channels.

    Negative

    It would be cool if you could do more "Blog-like" formatting in Slack, but it's awesome nonetheless. It does offer some rich text formatting and the ability to upload images and display links as least.

    Read More...
  • Reviewer Name: Priya M.
    Position: Trainee
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Teamwork at its best

    Date: Jul 10 2022
    Summary

    Slack is the best instant messaging application for the professional usage and communication. Channels keeps different conversations separate that is the best feature of Slack.

    Positive

    -Slack provides a dedicated place to connect for work without any interference
    -Keeps different topics of conversation separate
    -Very lightweight and hassle-free to use
    -Much more secure than the rest

    Negative

    The user interface needs to be simplified otherwise an amazing application for the professional instant messaging.

    Read More...
  • Reviewer Name: Oscar T.
    Position: Marketing Director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Keep the group conversation on a topic without losing the thread.

    Date: Jul 13 2022
    Summary

    Slack is a fairly robust and multifunctional tool that has allowed my organization to have a more organized internal conversation without losing the rhythm of the conversation. When I talk about multifunctional I mean that it can be used both for conversations in an organization and in a community, thus focusing on a wide variety of users. It solves the communication needs between the employees of the organization where I work since it is fast and intuitive. The collaboration environment that is generated within Slack is so instantaneous and natural that this platform is chosen as the main collaborative chat tool for any use within the company, whether it is for a project, concern, idea, reports, etc. It generates a remote experience, it is practical if you need a group of people from different places to be connected sharing their ideas without the conversation failing. I have seen company performance with Slack since its implementation as employees have been more organized when developing an important idea increasing productivity and collaboration.

    Positive

    * It has a facility for group communication or between two individuals without any problem, keeping the thread of the topic being discussed within the chat.
    * It has a wide range of integration with bots, this helps a lot with monitoring a chat in case things get a little out of hand or just using it as a help within a channel. It also has extensive support for useful apps for channels.
    * Replaces communication by email, formality is a requirement to maintain clear communication but the speed with which feedback on an issue is made within an organization is also important. That is why Slack keeps all of this in use, only being able to clarify doubts or share ideas, such as the discussion of a topic that is happening within a project.
    * The workflow for automation is incredible, if someone has a question, suggestion or simply wants to report the status of something within the organization, this platform is the ideal one to report on it.
    * You can create specialized channels for each different topic with the same work team, it greatly facilitates clear communication without confusing chats or conversation topics.
    * It has a function to search for a conversation according to the inserted keywords, you can also tag conversations so you can search for the topics spoken more easily.
    * Keeps the chat history from a long period back, making it easier for new users to stay informed of topics already discussed and in case of recurring users to be able to search for something that had been discussed in case they require specific information from that chat .
    * You can create temporary channels, it helps a lot when you want to create conversations without the need to save a record or simply without a specific topic.

    Negative

    * It is difficult to configure, the implementation of Slack should be easier but there are forms to fill out and options to select before you can use the platform and start a conversation.
    * They should improve the interface for a less advanced user, I know that over time Slack has improved that but still there are things that confuse a user not adapted to instant messages.
    * The sidebar can be difficult to find channels or chat from specific people when you have a lot of conversations, it should have a more visually presentable shape to be able to access the chats more easily.
    * Fake notifications or repetitive notifications, it is confusing when I see that I have a notification and when I open it there is nothing or it just shows me what I have already seen, I hope they improve that synchronization problem.
    * I would like there to be a type of private server for companies since when there is a drop in connectivity it is a problem because communication stops entirely, thus having to opt for other measures that help maintain communication locally.
    * For video calls or even voice calls, a good bandwidth is required, otherwise it is a total disaster to be able to understand what is being talked about.

    Read More...
  • Reviewer Name: Carla A.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Slack helps improve overall communication across various industries.

    Date: Dec 13 2022
    Summary

    Slack has been a key platform for optimizing communication throughout the company. It is true that the rest of the program being used is in the marketing sector, because our marketing agents are constantly working to improve our company's advertising. Therefore, it is very necessary that this platform provides them with constant communication. I really loved the experience that I developed when using this platform, it is a very simple service to use, in addition, it is very easy to create channels and integrate new participants into them, in this way you will be able to communicate quickly with your work team without the need for make a lot of effort Slack You are very useful since it also allows you to share files or documents instantly within each communication channel, in addition, this platform is very accessible with respect to the prices they offer, it has quite comfortable plans for new users, I really like recommended to use the free version of this platform, since you will not have such an extensive communication with many participants, in addition, you will not be able to create unlimited communication channels, for which, I highly recommend that you use a paid version to extend the limits and achieve have a much broader communication with your entire company. In addition, with this platform you can also get a communication with a specific employee, it allows you to send direct messages.

    Positive

    Slack has been a very essential platform for the proper functioning of our company, because this platform helps us communicate with each other and also helps us interact or discuss specific topics, one of the main things I like about this platform is that within the payment plan there is no type of limit on the number of channels that I can create to communicate with my work team, I can create up to more than 50 channels within my account and in the same way this platform does not give me any type limit, is a positive factor since within our company there are more than 20 work teams, therefore, this platform allows us to create an individual Chat for each work team so that they can communicate freely. Another of the positive things that this platform has is that it has a fairly extensive database within the payment plan, this database is capable of storing all the conversations that occur in the river of each communication channel that you have created, It can store messages up to a year old, this is very beneficial since you can search for an old message when necessary, you will have a record of all messages sent and received in each channel. I also like that this platform has an excellent file or document transfer system, in each Chat channel you can transfer any type of image, document or file, in addition, in each channel you can mention any of your colleagues when necessary, This mention will send that partner an immediate notification so that they can review the message in which they have been mentioned. Without a doubt, the Chat system is quite optimized.

    Negative

    One of the main negative things about this platform is that despite having an excellent chat system in real time that is capable of processing all messages sent and received, it currently does not have any type of system to make group video calls. , it would be great to be able to make a video call with all the participants of a Chat channel with the press of a button, currently this function is not available on this platform and it is very necessary that it is implemented, since this would help to further enhance communication overview of each communication channel. Another of the negative things about this platform is that it does not have any type of system or function to regulate the messages that can be sent during a certain time, this sometimes causes the Chat channels to get out of control, since there are many people writing messages consecutively, therefore, it is very necessary to implement a system that is capable of regulating the messages that each person can send in a minute, this would help so that the communication channel is not saturated with messages. I also did not like that this platform does not have any type of Voice Note system, therefore, This is a negative factor since it would be excellent to be able to send voice notes to your colleagues to facilitate communication between each one of them, sending voice notes would help you to say something to your colleagues much faster without having to write anything, it is very necessary that this function be implemented to improve group communication.

    Read More...