Sonetel Reviews

Generally speaking, it's a good app to use. It's clear and easy to use. And it's very helpful. I would recommend this app to my friends.

It's easy to use. It has offer many options. And the price is good. It's very helpful for small business company.

I confront the issue to refill my account. And then I have to send e-mail and ask for help.

My overall experience with Sonetel has been good. It is one of the few companies that are offering virtual numbers to developing countries.

The process of getting a virtual number is easy with Sonetel. Yes, you are required to submit some document in order to go through verification, but the review process is done professionally.

So far, I have no complaints. It is easy to use, the interface is user-friendly.

Their service is awesome. I have been using Sonetel for a couple of years now and absolutely love it. I have multiple virtual numbers with them. Customer service is really good too. They have been extremely helpful with any questions or issues that I have.

Easy to use
Highly customizable
Reliable
Great customer service
Reasonably priced
Mobile app is very convenient
Website is very user friendly

Only con I have is that I didn't find out about Sonetel sooner. I wish they would advertise their services more.

We have been using Sonetel's service for many years for different countries and we are very satisfied with it.

High quality service. Excellent support team that has fast response rate. Multiple countries to choose from.

There are no general cons that I can point out. In case we have any problems their support team reacts fast.

It is here to stay that’s clear and has stayed so, we will continue with them for sure!
The fact that I get to have for my team global numbers that it’ll facilitate costumer service in that said country and continent it is unprecedented and give a unparalleled peace of mind to any client / costumer my company has in that location and, it comes without the insane paper trail that you’d need, long lines, documents and contracts individually you’d need country by country and A MUST residence and / or office!

We have used this service at a global scale for over half a decade and grew along with them and their updates and diversity in services!

Saved us headache & wasted fees over the years.

Perhaps a REVOLUT and Apple Pay option but, that it’ll mean more fees on our part so, maybe not. Apple charges 30% for apps so...

The overall Sonetel phone number experience is BEST BEST BEST. I have been using Sonetel for over four years now, and there is no other better competitor who can match their service expertise. First of all, they have quite a large pool of mobile numbers you can choose from. I like choosing easy numbers that are memorable. Sonetel's large pool of numbers makes me give them a BIG tick. Their services are very reliable, and their calls are as clear as using within the country.
Customer care and support is very key when it comes to choosing a reliable service provider. Sonetel's customer care is where I give them a tick in all the boxes.
Sonetel customer care is very responsive, knowledgable of your problem and you are served by a real person.

Sonetel international mobile numbers are easy to set up, and the best part is that they forward SMS messages to your email. Most other international phone providers do not provide SMS capabilities.
I find their customer care team very responsive in sorting the issue. They follow up with you until the issue is resolved.

Forwarding mobile calls to your country PSTN can be pricey.

One of the biggest challenges for a starting business is to be recognized, Sonetel allow us to have an international US number that can be used for all the business needs, even WhatsApp, because Sonetel is able to receive SMS with confirmation codes. Their customer support is always willing to help. Very affordable and convenient service, they also have their own web application and mobile application.

- Easy to access
- Affordable
- Convenient dashboard
- Multiple payment models, like prepaid account
- Customer support

- New features development speed
- No way to manually add contacts or import them from other apps

Great experience.
Personal support is what I liked the most.
I would recommend being more clear what documents each country requires before making a payment.

I contracted 1 Swiss phone line.
After 2 days I got contacted to provide information that the local company needs to register the phone.
Sajida was a charm, she explained what I needed to provide. She covered local numbers as well as toll-free.
In our final email I realized I could not get the service due to missing documentation. A full refund was done.

The web page is very good.
I only had trouble creating an account, an error was showing in the app and the web page. Most probably a service was down.
Eventually I was able to create an account.
Finally, the web page could be better structured. I had to navigate all sections to know the different products. Maybe a wizard or main page explaining the services.

Pleasing. I'm totally overjoyed with my decision and highly recommend this product to anyone needing virtual communication

I was sceptical in the beginning but my customer service representative was extremely helpful before and after the financial transaction. I would most definitely recommend this service to my friends and family

You must be a little online savvy. Like most products it takes a little installation knowledge

I live in Venezuela and I found SONETEL online. I have received their help from the beginning, to obtain the service, during registration, payment and questions regarding use.
Once again I am very grateful to the SONETEL team.

I live in Barquisimeto, Venezuela and I use the SONETEL virtual line to receive messages from the United States.
It is an economical and efficient plan, they always pay continuous attention to the Client, their Technical and Engineering Support has offered me their help with every question and all of them have been answered in a timely manner.
I am very grateful and highly recommend the use of SONETEL virtual lines, it is a serious, reliable company and provides excellent service.

So far the service has been excellent, no complaints.

It's an excellent and dirt-cheap service that gets the job done! It's worth every penny to anyone who needs a virtual number.

Sonetel is pretty easy to use. We've rented a US number to receive SMS OTP messages. It works great almost all the time. Customer support is also responsive and works beyond office hours to resolve issues. Above all, it's cheap.

I'm yet to encounter any issues worth complaining about.

So far pretty unreliable, 7 out 10 times I can't use it because there is a different problem. The user interface is extremely basic. I can't even create a contact list.

When it works you can receive or make an international phone call for an attractive monthly rate. the sound has been pretty acceptable when the communication become established.

Fix the architecture once for all. Perhaps you can't handle the volume of customers you have. Stop receiving new customers until you fix your issues. Skype never performed this bad, it had a couple outrage that I remember that affected me but that was in 15 years of use. The user interface is extremely basic. I can't even create a contact list.

It's simple and easy to use. The explanations are clear. There may be administrative difficulties due to country-specific regulations. But the support is there in case of difficulty. I unreservedly recommend it.

Setting up the service is very easy. The instructions are clear. Implementation is quick. The price is very attractive.

I had to join the support because of an administrative problem. They were very effective

What sets Sonetel apart is their attention to detail and willingness to go above and beyond to ensure customer satisfaction. I would highly recommend them to anyone looking for dependable and efficient services.

Sonetel has exceeded all my expectations with their outstanding service and reliable solutions. From the very first interaction, their team was professional, attentive, and genuinely committed to meeting my needs. The quality of their services is top-notch, and everything works seamlessly without any hiccups.

Lack of service in Swedish, would love that feature

I'm happy with that service!
I will for sure recommend it as it can be a crucial service in some cases and especially when you just want to use occasionally a foreign phone number.
Again, great support!

I needed a US mobile phone number and got it in no time for an affordable price.
Support was pretty efficient and I could validate my account quickly.

The application is sometimes slow but that's okay as I do not spend so much time on it.

Great experience working with the customer service team but the website itself could use some improvement

- Quick customer service response

- Website can be glitchy
- Phone number verification was done a via a phone call that cut off mid call
- Website continually told me I didn't have internet service but it was an issue with Sonetel website

We turned to Sonatel expecting efficient support for our international operations—something completely normal in the digital age. Unfortunately, the experience has been deeply disappointing.

They insisted on verifying a phone number we use exclusively to receive messages via connected apps, not for voice calls. Despite explaining that this is our internal procedure, they attempted to override it by forcing us to answer a verification call. This method is not only outdated, but also useless, since anyone could answer the call, defeating its intended purpose.

When we expressed our disagreement, the customer service team responded with coercive and unprofessional behavior, even denying us access to any kind of complaints or escalation channel. Instead of offering solutions, we were met with rigid, dismissive, and empathy-lacking responses, which is unacceptable for a company claiming to provide international communication services.

These types of practices wear customers down. Where is the respect for the user, or even basic common sense? Worst of all, it felt like there was no way to be heard within the organization.

I share this review as both a reflection and a call to Sonatel’s management:
It’s time to review your procedures, properly train your staff, and take customer experience seriously.
Hopefully, more alternatives will emerge so we’re not forced to rely on companies that operate without transparency or accountability.

Completely destroyed by such a terrible customer experience that lacked empathy, solutions, and respect.

Inefficient support for international operations.

Forced phone call verification, despite number being used only for app-based messaging.

Disregard for the client’s internal procedures.

Outdated and ineffective verification method (anyone can answer the call).

Coercive and unprofessional behavior from customer service.

No access to complaint or escalation channels.

Lack of real solutions or empathetic interaction.

Customers feel unheard and dismissed by the organization.

Poor transparency and lack of accountability in service delivery.

Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Cannot be used as a WhatsApp number but thats fine.

We have been using Sonetel for about five years for doyuk.de and doyuk.uk, and we are very satisfied. The service is highly reliable, and we fully recommend it.

Sonetel provides very good customer support and high-quality phone calls.

A big thank you to all the team members!

Sonetel provides very good customer support and high-quality phone calls. The interface is easy to use

We do not have any negative comments on Sonetel. Thanks.

Sonetel services tick all the boxes for us. I would give it 10/10. Great features, some we haven’t even explored yet, such as having the ability to transfer calls among our team and having multiple numbers from other countries.

We’re based in New Zealand and need to port our US number from Skype (that is to be shutdown). We explored several options and were glad we settled with Sonetel. From the outset, our enquiries were responded to promptly and professionally by Vasundhara, their support engineer. We are really impressed by the service and how smooth the entire process is. Every call is recorded in our account on the web and on the app. Text is delivered via emails. Simply brilliant!!

The IOS app has some minor issues, but I am sure their engineers will soon iron out.