When I Work Verified Customer Reviews (2026)

This app has revolutionized the way I relay information to my team and has made my overall business much more productive

When I Work has made my life so much easier! My team can now pick up shifts without me having to individually message each of them

On the webpage I can’t edit the date of the shifts

Great experience overall very user-friendly easy to navigate. Scheduling has become quick and simple.

Very user-friendly easy to navigate. All features of the software are easily accessible and make every day scheduling a breeze.

Nothing so far, I am pleased with software overall

I love When I Work! My team is also very happy with it and often talks about how easy it is to use!

Love the speed of creating a schedule and how easy it is to communicate with my team. Simple for staff to input their time off requests too!

I need more comprehensive HR oversight & reporting. Would love to see some trainings offered through the site as well to staff.

When I Work is really easy to use, reliable, and has made managing shifts so much smoother for our business. The interface is user-friendly, and customer support has been responsive whenever we had questions. Overall, automating our scheduling process has saved us a lot of time, boosting productivity across the board. Highly recommend it to any business looking to streamline their scheduling!

The user-friendly interface makes scheduling simple for both managers and employees, and we can make changes quickly and accurately. Customer support is excellent, always responsive and helpful when we need assistance.

I wish we could copy schedules individually, rather than in bulk.

We're always looking for more efficient ways to communicate open shifts to our workers. When I Work has been a cost-effective and user-friendly way to match job seekers with our client opportunities.

- Easy and efficiency of publishing available shifts
- Confirmation option
- Easily adding/removing users
- Easily setting up new location

Nothing comes to mind! When I Work has definitely made our job easier!

This is a very useful tool for scheduling, I think there could be some additional features added to bring it to the next level!

I absolutely love the scheduling tools! I also appreciate being able to see who has read messages in the chat. This app makes organizing easy with my staff's schedule, availability, and communication all on one platform!

I wish there was an option to make it required for all staff to either pick up or deny "open shifts", this would be extremely helpful for us as we have a coverage issue. Without this feature I am still having to directly ask each of them whether or not they can cover every open shift.

Pretty good I like it. Improves faster outcome to look at the schedule. The program shows how many are needed for the day. easy use. Easy to add schedule easy to remove schedule

That I am allowed to cancel staff to notify them from my phone or look at the schedule easily. Improves faster outcome to look at the schedule. The program shows how many are needed for the day. easy use. Easy to add schedule easy to remove schedule

You can cancelling a staff from a phone but it doesn't notify them by text message i still have to call the staff to notify right away.

I live how straight forward and easy this app is to use. From being an employee using it, to being a manager using it to schedule. It has been a very helpful and useful tool. The only complaint I have is the availability and time off request option can be a a little confusing at first. But that is the only complaint I have.

Straight forward
Simple
Beginner friendly
Convenient
Easy schedule layout
Simple layout
Quick any easy

Time off requests can be a little difficult to get the hang of using at first.

It's good app. Very easy to use. I think I would need some training for certain things I would like to use if the app can do it. But overall satisfied

I like the convenience of clocking in and out so easily and checking to see who's already clocked in.

If I call someone in last minute to work, I have to create a shift for them to clock in. Would be nice if they can clock in and it sends an approval to management to approve with one click.

Excellent experience with this application. It's so handy to be able to have the clock in and out linked to geolocalisation.

Friendly interface and easy to use. Reviewing schedules is a breeze and it's easy to use by the employees who can take ownership of their working hours, extra shifts and vacation/sick days.

Easier to use on a laptop than on the cell phone as not all changes cannot be done on the application.

Love it we have used it at several of the properties we have managed. I recommend it to all my owners.

Easy of scheduling and assigning jobs tracking my payroll hours and cost. Seeing which employees are logged on to work

Punching in and out in phone sometimes eve. In the set area employees have trouble logging in and out.

Overall, this has saved me five working hours every two weeks—time I can now dedicate to other priorities within the organization. It’s also eliminated any grey areas around scheduling, giving the team a much clearer understanding of their shifts. On top of that, the option for agents to leave scheduling preferences has noticeably boosted team morale, allowing me to strike a balance between what’s best for the business and what works best for the team.

This platform makes it incredibly easy to create our team’s monthly schedule. If someone is out, we can quickly update their shift and make it available for another agent to pick up. My favorite feature, though, is how it automatically calculates overtime—so as we build the schedule, we can ensure hours are distributed evenly across the entire team.

So far, I haven’t encountered any major cons with the platform. The only point of friction has been the lack of a built-in integration with the HR platform we use in our business—but even that hasn’t been a dealbreaker.

Overall it has made handling our office scheduling much easier. We had been using paper schedules before.

Employees can request off in the software as well as swap shifts and it gives them reminders. Our employees seem to like it.

N/A, There is nothing that we have found that we do not like thus far.

For the most part it’s fine. It just the lack of some basic functionality like paid break tracking puts it behind other apps available.

Lots of scheduling functionality including sales forecasting and assignments. Adding users is very quick as well. Also it allows for different language settings.

I absolutely hate that the app does not allow clocking in/out for unpaid breaks. Both for managing breaks and legal compliance, paid breaks should be tracked.

Overall, When I Work is a powerful and user-friendly scheduling tool that works especially well for small to mid-sized teams looking to streamline communication, reduce scheduling errors, and stay organized. While there are some limitations—particularly with customization and the cost of premium features—the time-saving benefits, mobile access, and labor cost visibility often make it a worthwhile investment for businesses aiming to improve scheduling efficiency and team accountability.

✅ 1. Easy Scheduling & Shift Management
Drag-and-drop interface makes building and adjusting schedules quick and intuitive.

Employees can view their schedules in real time from their phones.

✅ 2. Mobile Access
Available on both iOS and Android—great for on-the-go teams.

Staff can request time off, swap shifts, and clock in/out right from the app.

✅ 3. Reduced Miscommunication
Push notifications alert employees of new schedules, changes, or open shifts.

Built-in messaging keeps all communication centralized and trackable.

❌ 1. Cost for Premium Features
While there is a free version, features like time tracking, payroll integration, or advanced reporting require a paid plan, which can add up for larger teams.

❌ 2. Learning Curve for Some Users
New or less tech-savvy staff may need time to get used to the app and its features, especially on mobile.

❌ 3. Occasional Syncing or Notification Issues
Some users report delays in receiving notifications or syncing issues between the app and desktop versions.

Very happy with it overall. Easy to understand and learn and navigate. Love the color coding option. My field is logistics and this program complies with my drivers and companies needs.

Offered the ability to customize to my specific industry and easy share scheduling with drivers.
Easy to use and coordinated.

Nothing at this time everything meets the needs and wants I have or had.

I tried over five different scheduling systems. This one had a little higher price tag than the rest for how many staff I have, but it is so worth it! Once I tried this one I kept comparing all the rest to this one and they were never enough. My staff and I have been absolutely thrilled with When I Work.

The system is extremely customizable and I can set it up exactly the way I want. Customer service is very accessible and delivers prompt and thorough solutions. The system is intuitive and made for a smooth transition from what we were using before.

If people used this app for another job previously, they had trouble logging in under this company. I reached out to customer service and they were very helpful.

This program has helped us in creating a schedule for multiple locations with fewer errors! We will continue to use it for the time being because of this!

You can have multiple locations and positions on 1 view. You can also filter out the different locations and positions so you can look at the schedule multiple ways.

I wish I could control the filters slightly more to wear I could look at 2 or more employees' schedules at once. You can see each individual schedule or everyone at one time.

Managing two locations and using paper TOR and calendars is a thing of the past. Now I have it all with me regardless of where I am and my staff love it too

I love the notifications and convenience and that both of my locations are all in one place. This app has made shift coverage so much fun and easy. Im on my phone working on the app even when Im at home

None that I can think of. I am still gradually working into the app

Overall I like When I Work. It makes managing the schedules of my employees very hands off for me. There are a few features I think would be a huge bonus like within a shift being able to add an appointment for a specific person and it show up 6:00am-11:00am TRAINING and then within that could have 8:00am-9:00am JOHN DO. I understand there being a minimum for how many staff we can have on but it would be nice to have it where after the initial 5 employees we could purchase one at a time. I have 5 employees, plus myself so I need 6 spots which means I have to pay for 10. I would be more inclined to use more of the features if I would not need to pay per 5.

I like the ease of scheduling my trainers. It is incredibly easy for them to add in any requests and manage their availability on their own.

I don't like that you have to buy in groups of 5 for employees. I know the cost isn't a lot per employee but as a small business, every dollar adds up VERY quickly. I own a gym and when my trainers have special things happening during their shift (first time workouts or a ClassPass user or personal training session) that I could add that to their shift with just the persons name so they're able to easily see it. I have tried adding the shift with note of the person coming but being able to name the event would be a huge bonus.