When I Work Verified Customer Reviews (2026)

Love the communication and able to connect with the staff. Love the communication that it brings to the table.

Easy to read and access. Love the communication to the staff members and can view the schedule on my phone.

No issues using this platform for right now. It has been easy to use.

We have been using When I Work for a year and a half (approximately) and the results have been noticed little by little in the effectiveness and responsibility that has increased in the employees. I was one of the people who participated during the implementation of When I Work, I was in charge of making configurations to facilitate access and the configuration of work schedules, and it has really been very worthwhile to implement this software, the implementation was simple in everything time and there was no need to hire a support plan. The comfort that we have had with When I Work is impressive, we have been able to configure work schedules, control the delays of some employees, know exactly if an employee has shown up at the corresponding time or not. We are very happy with When I Work, it has exceeded our expectations and has allowed us to improve work responsibility.

When I Work is a very productive platform that helps work schedules and work tasks to be carried out successfully. One of the first things that I liked the most about When I Work is that it has real-time monitoring where all users can see the changes in schedules that are being made, in addition, users can check which people will be working on a specific time, all with details. Another of the things that I liked the most about When I Work is that it has a system where I can exchange work schedules with another person, this platform allows me to do this easily and the changes are saved instantly, in addition, my bosses receive the notification that schedules have been changed. The communication system within When I Work is quite good, it has a very complete chat where we can all discuss new schedules, share ideas about some work or something specific.

One of the problems that we have faced with When I Work is that this platform does not have the "drag and drop" system, this system would simplify the order of work schedules, it would allow us to organize schedules more quickly and in an orderly way, In addition, it would also allow adding new work schedules with just a few steps. Currently the method of editing schedules is manual, it is a bit tedious to carry out this process so we hope that soon they will be able to integrate the drag and drop system. Another negative thing that is important to mention about When I Work is that notification-type SMS take a little longer to be received, notifications of work schedule changes arrive instantly on my phone and in my email, however, the SMS takes approximately 10 minutes after making the changes.

I used when I work for 3+ years while working/managing a small retail store. The application was incredibly user friendly and allowed for the seamless scheduling of my employees. I would highly recommend this software to anyone running/managing a small business and needing to upgrade the way they handle schedule and/or time off requests from employees!

When I Work has a website and iPhone/iPad application that allows for managers to easily send, publish, and edit schedules to employees. It allows for employees to request time off, submit preferred shifts/hours, and allows for up to 75 employees to utilize the system.

I do not have any cons for this application besides the fact I wish it had scaling capabilities for larger businesses with greater than 75 employees!