List of the Top 25 IT Service Apps for iPad in 2025

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!

Oversee your clients' IT systems effectively by utilizing ConnectWise RMM, a comprehensive software solution designed to provide proactive management tools along with NOC services that will surpass client expectations. With the rising number of vulnerabilities each year, prioritizing smart patching has become crucial; our system automatically tests and deploys patches whenever feasible while minimizing the installation of harmful updates. This ensures that your clients remain secure, allowing you to focus less on endpoint management and dedicate more time to expanding your business. Finding, hiring, and keeping top-tier talent can be a significant challenge, with 81% of IT leaders affirming that securing the right professionals is tough. By incorporating ConnectWise RMM and NOC services, you can access the necessary expertise and problem-solving capabilities to fulfill your clients' needs without the burden of increasing your workforce. Ultimately, this strategic approach not only enhances client satisfaction but also positions your business for sustainable growth in a competitive market.

Elevate your service management experience with BlueFolder, the comprehensive solution crafted specifically for field service providers, maintenance teams, and support organizations. Improve your workflows, enhance customer satisfaction, and increase operational efficiency with our extensive range of features designed for seamless integration. Easily oversee work orders through our user-friendly interface, ensuring that no detail goes unnoticed. Utilize our intelligent dispatch and scheduling tools to effectively allocate resources, reducing downtime while boosting productivity. Strengthen customer relationships with our CRM capabilities, which allow you to monitor interactions and service history for a tailored customer experience. Stay connected and productive with our mobile app, which facilitates real-time collaboration, work order updates, and direct client communication from any location. Manage your assets, equipment, and contracts with ease, while simplifying financial operations through our billing and invoicing features that help you create precise invoices and streamline payment processes to enhance your cash flow. Acquire meaningful insights into your business operations through customizable reports and analytics, empowering you to make data-driven decisions and pinpoint areas that require improvement. Additionally, BlueFolder integrates smoothly with other essential tools, ensuring that your service management ecosystem is cohesive and efficient. With BlueFolder, you can transform your service management approach and unlock new levels of operational success.

Enhance your organization's efficiency and reduce expenses through an AI-driven IT service management platform. Serviceaide lays the groundwork for digital transformation, offering a unified platform designed to boost productivity, enabling your team to achieve greater results with fewer resources. Elevate your business by adopting streamlined processes that effectively oversee, regulate, monitor, and manage digital services across IT and other areas. Furthermore, Serviceaide utilizes advanced, intelligent tools and automation to proactively assist a larger customer base without incurring added costs or needing extra resources from your organization.

Pipefy is an intuitive no-code platform designed for automating processes and workflows, allowing organizations to optimize their IT resources while enhancing oversight and management of workflows and technology stacks throughout the enterprise. This user-friendly and secure tool enables any team to effortlessly create and automate various IT processes, workflows, or service portals. With Pipefy, organizations can accelerate adoption, effectively manage changes with complete transparency, and adapt swiftly to evolving business requirements—all while staying on schedule and within budget. IT teams utilizing Pipefy can monitor each step of the workflow and every component of the tech stack, minimizing risks associated with inadequate governance and unauthorized IT practices. Notable features include over 300 pre-built connectors, seamless HTTPS integrations, a comprehensive security suite, artificial intelligence capabilities, customizable process templates, adaptable forms, conditional rules, and some of the quickest implementation times available in the industry.

The template-driven methodology facilitates the creation of tailored forms and workflows for various Ticket categories, such as Problem Management, Service Request approvals, and automatic ticket distribution to appropriate support teams. The relationship functionality offered by the foundational CMDB permits connections between incidents and Configuration Items, encompassing associated RFCs, Tasks, and personnel. Service Levels can be tracked based on established SLA resolution timelines, generating data for analysis of Key Performance Indicators.

Facilitate the seamless functioning of essential systems, including ERP and WMS, utilizing SQL Server or Oracle frameworks. With continuous 24/7 automated monitoring, it quickly identifies the underlying causes of performance challenges in critical systems such as popular ERPs (e.g., SAP, SAP Business One, Infor, Priority, and Microsoft Dynamics) whether deployed on-premises or in the cloud. The deployment process is remarkably swift, requiring just five minutes to install and yielding immediate effectiveness. Pricing is both affordable and straightforward, featuring an all-encompassing, server-based subscription that can be renewed on a monthly basis. Unlike competing solutions, there are no hidden fees, such as additional costs for repositories, extra hardware, or analytics, nor is there a complex module-based pricing structure based on usage or features, eliminating the need for expensive setups or long-term commitments. For enhanced assistance, managed services from DBA experts are available. Beyond providing an automatic 24/7 monitoring tool to efficiently detect performance problems, AimBetter also offers access to a team of DBA specialists prepared to tackle more intricate issues that may arise. Customer satisfaction is a priority, as evidenced by the endorsement from both enterprise-level and small to medium-sized business clients who appreciate the service's effectiveness and reliability.

EcholoN is a highly efficient Service Management Software Suite designed with the customer in mind, ensuring effectiveness across various levels. This comprehensive solution encompasses support, service, and customer care, giving you extensive control over your operations while allowing you to manage your service management system from the comfort of your home. You favor a cloud-based solution that alleviates the strain on your existing infrastructure, and with EcholoN, you can seamlessly operate your service management software through their cloud platform. All it takes is the entry of a new license code to get started, and your existing data and workflows remain secure and accessible for ongoing use. Once the license code is entered, you can instantly explore and utilize the new features available to you. For optimal performance at each workstation, using a native app is advantageous, as it aligns with specific requirements. Depending on your role, application, and location, you have the flexibility to work offline through an Android or native iOS app, ensuring you can provide in-the-field service without interruptions. Additionally, a web app is accessible online across all devices, enhancing the versatility of the EcholoN platform. This adaptability ensures that you can manage customer interactions effectively, regardless of your working environment.

An integrated cloud platform designed in accordance with ITIL standards will enhance the capabilities of your IT department. By modernizing outdated operational methods, you can establish streamlined workflows that enable both employees and customers to deliver outstanding service. This approach allows for the standardization of procedures and provides insightful analytics to ensure that IT aligns effectively with business objectives. Centralizing your workflows into a single space for ITSM software can significantly improve efficiency. HaloITSM merges ITIL best-practices with a versatile methodology to facilitate advancements in service management while also prioritizing an exceptional user experience. Valued by clients across various industries globally, HaloITSM has demonstrated its effectiveness. Explore our case studies to discover how organizations have successfully revamped their everyday operations and enhanced their service delivery. This transformation not only elevates performance but also fosters greater collaboration and satisfaction among users.

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

N-able™'s Passportal™ delivers straightforward and secure solutions for password and documentation management specifically designed for Managed Service Providers (MSPs) and IT Service Providers (ITSPs). This cloud-based platform grants channel partners automated protection for passwords, making it convenient to store, manage, and access passwords and client data from any device with internet connectivity. In addition, N-able™'s Passportal™ features additional value-added services like Documentation Manager™, Site™, and Blink™, which are essential for ensuring compliance with industry regulations. These services also serve to safeguard businesses from data breaches, cyber threats, and vulnerabilities within their networks. By utilizing these comprehensive tools, organizations can enhance their security posture while streamlining their operations simultaneously.

Field Force Tracker™ is an advanced and user-friendly field service software solution designed for enterprises, boasting a rich array of features and the most robust mobile applications in the market. This software enables rapid job scheduling, the efficient dispatch of employees, accurate data collection, and expedited management of inventory and invoicing processes. By utilizing our field service software, businesses can minimize waste, enhance productivity, and increase profitability. Despite its extensive capabilities suitable for large-scale operations, it remains budget-friendly for even the smallest businesses. As a cloud-hosted, web-based field service management tool, it optimizes job scheduling, customer interactions, and coordination with vendors and employees. Additionally, the system simplifies work orders, equipment maintenance, asset tracking, employee monitoring, and customer service ticket management, ensuring that all aspects of field service operations are efficiently handled. Ultimately, Field Force Tracker™ empowers businesses to operate more effectively and respond to customer needs promptly.

Join countless IT experts and managed service providers who rely on N-able™ Ncentral® for remote monitoring and management of intricate networks and devices. Here are the standout features: * Monitor a wide array of devices, including those running on Windows, Linux, and macOS. * Achieve comprehensive visibility throughout your network and cloud services without needing additional monitoring tools. * Create automated patch management policies to guarantee that all devices remain current with updates. * Streamline your workflow using drag-and-drop scripting in the automation manager, eliminating the necessity of coding. * Access remote support for various platforms and devices via the integrated Take Control feature. * Manage tickets and billing effortlessly with the N-able MSP manager. * Protect your data through built-in backup, endpoint detection and response (EDR), and antivirus (AV) solutions. * Enjoy flexible deployment options with both on-premises and hosted cloud solutions tailored to meet your business requirements. * Experience a robust tool that enhances efficiency and security for your IT operations.

Electric is revolutionizing business IT management by offering real-time support to over 30,000 users and centralized IT solutions for more than 600 clients. As a result, companies can achieve up to 50% reduction in IT expenses while ensuring consistent security measures across all devices, applications, and networks. This innovative approach not only enhances operational efficiency but also simplifies the complexities of IT management for businesses of all sizes.

Enable your team to effectively manage and oversee the security, efficiency, and overall governance of your entire IT infrastructure through a cohesive platform at no cost. The powerful ITarian solution provides an efficient method for operations, boosts productivity, and maximizes the utilization of IT resources. Empower your IT staff with advanced monitoring and management capabilities that enhance their workflow. By seamlessly integrating roles, functions, and tools, IT efficiency is significantly improved. Maintain optimal uptime by proactively identifying and addressing potential issues before they escalate. Automate routine tasks with custom scripts to simplify daily operations, allowing your team to concentrate on strategic projects. This comprehensive strategy not only enhances workflows but also cultivates a culture of innovation within your organization, ultimately leading to a more agile and responsive IT environment. By adopting such a holistic approach, you position your organization to thrive in an increasingly competitive landscape.

LogMeIn Central, offered by GoTo, is an entirely cloud-driven remote monitoring tool designed for IT professionals to oversee, control, and protect their endpoint environments. This solution empowers IT teams with the agility, speed, and analytical capabilities essential for enhancing productivity, lowering IT expenses, and minimizing risks, even in scenarios where remote workers and devices are dispersed worldwide. By leveraging this technology, organizations can streamline their operations and improve overall efficiency.

Thinfinity Remote Desktop provides a secure solution for delivering Windows applications and desktops to any device equipped with an HTML5 browser, regardless of whether they are situated in the cloud, on-premises, or within hybrid setups. You can create a versatile infrastructure that integrates browser access to Virtual Desktop Infrastructure (VDI), virtual machines (VMs), RemoteApps, and Unix systems. The platform's virtualization features enable users to establish virtual environments quickly and effortlessly. It is compatible with popular hypervisors such as Microsoft Hyper-V, VMware, and VirtualBox, ensuring broad usability. Additionally, it functions natively on major public cloud services like AWS and Azure. User authentication can be managed through Windows or Azure Active Directory, with the ability to enforce policies based on groups, individual users, or devices. Moreover, Thinfinity Remote Desktop supports Oauth2 for implementing a Single Sign-On (SSO) solution with leading identity platforms, and it also accommodates protocols like SAML and RADIUS to enhance security through two-factor authentication (2FA). This capability ensures that organizations can maintain a high level of security while providing convenient access to their resources.

KACE serves as an all-in-one endpoint management solution that provides centralized control over IT systems throughout the organization. It is designed to streamline the entire process from the initial setup to continuous upkeep, effectively addressing all endpoint security and deployment requirements. By utilizing a unified inventory database, KACE enables businesses to swiftly deploy, oversee, and manage their devices, which significantly enhances device security through immediate hardware and software identification, patch management, compliance tracking, and real-time monitoring of mobile endpoints. Furthermore, KACE simplifies the complexities of maintaining device security and compliance, allowing organizations to focus on their core activities without worrying about endpoint vulnerabilities.

Created with the specific requirements of service professionals in mind, mHelpDesk enables contemporary service providers to grow their businesses effectively. As a premier solution for field service software, it offers a wide range of automation tools that help organizations improve the management of their field staff, organize job schedules, track work orders, issue invoices, manage billing, and process payments more efficiently. This cutting-edge platform is crucial for any service-oriented company aiming to boost efficiency and simplify its operations, ensuring that service providers can focus more on delivering exceptional customer service. With its user-friendly features, mHelpDesk stands out as an indispensable asset for enhancing overall performance in the service industry.

Adopt digital workflows and witness the growth of your team. By utilizing cutting-edge solutions, your organization can significantly improve efficiency and promote heightened employee involvement. ServiceNow transforms traditional manual processes into streamlined digital workflows, ensuring that employees and customers alike benefit from timely and efficient support. With ServiceNow, you not only access digital workflows that enhance user satisfaction but also amplify overall productivity for both employees and the organization. Our platform simplifies complex tasks through a cohesive cloud system known as the Now Platform, which is a smart and intuitive solution designed for contemporary work settings. You have the option to choose from our ready-made workflows or create bespoke applications tailored to your specific requirements. Built on the Now Platform, our extensive product lineup addresses vital IT, Employee, and Customer Workflows, offering the enterprise solutions essential for a comprehensive digital evolution. Elevate the experiences you provide and unlock the productivity you desire, now further enhanced with built-in mobile capabilities for daily tasks throughout your organization. Transitioning to digital workflows is not merely advantageous; it is crucial for remaining competitive in the rapidly evolving business environment, as it empowers teams to adapt and thrive in challenging conditions.

Netreo stands out as a premier full-stack platform for managing and observing IT infrastructure. It serves as a comprehensive source of truth for proactive monitoring of performance and availability across extensive enterprise networks, infrastructures, and applications. Our platform is designed to cater to the needs of: IT executives, who benefit from complete visibility into business services, down to the underlying infrastructure and networks that sustain them. IT Engineering teams, who utilize it as a decision-making tool to effectively plan and design modern solutions. IT Operations groups, who gain real-time insights into issues within their environments, allowing them to identify bottlenecks and understand their impact on users. These valuable insights extend to mixed systems and vendor environments that are dynamic and ever-evolving. With ongoing support for over 350 integrations, we continue to expand our partnerships with network, storage, virtualization, and server vendors. As a result, organizations can adapt seamlessly to the complexities of their IT landscapes.

Website monitoring tools that are both user-friendly and effective provide alerts and immediate status updates for essential web services and applications. Thousands of organizations rely on Spiceworks to stay updated on the health of their online services. With the Spiceworks Connectivity Dashboard, installation is straightforward; you can easily deploy the monitoring agent on any server or workstation and set up the URLs for tracking. This system offers real-time insights, allowing you to detect sluggish network connections or overloaded applications, whether they are hosted on-site or in the cloud, before problems escalate or users start reporting issues. Moreover, upcoming features include email notifications for mission-critical web applications, ensuring you are always informed about the status of important apps and devices. You can expect to receive the latest monitoring updates without unnecessary distractions. The platform's intuitive dashboard empowers you to oversee all aspects of your network effortlessly. Additionally, this seamless integration aids in proactive management, helping to maintain optimal performance across your digital landscape.

OMNITRACKER offers the ability to modify processes so they align perfectly with your organizational requirements. Its distinctive module and application architecture, coupled with numerous ready-to-use solutions, simplify the implementation process. Users can effortlessly adjust functionalities to suit their preferences or design their own workflows. The multi-client architecture of OMNITRACKER provides limitless scalability options. With its straightforward maintenance, regular updates, and appealing licensing structure, it ensures a rapid return on investment. Our solution for IT Service Management (ITSM) is not only scalable and efficient but also aligns with the latest ITIL standards while integrating seamlessly with other supportive processes. It assists in every phase of a project, enhancing both planning and management capabilities. Additionally, it can be integrated with other applications for enhanced functionality. Furthermore, the application allows users to monitor all aspects of sales projects, guiding them from initial lead generation to the successful conclusion of each project. This comprehensive approach ensures that all project stages are effectively managed and tracked.