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What is AccessDirect?

Our telephone systems, which operate in the cloud, enable you to make use of your current phones, so you won't have to learn any new software to get started. We take care of the entire installation process, ensuring that your virtual phone system can be up and running by today. At AccessDirect, we focus on making a positive first impression while effortlessly connecting your customers to your team, no matter where they are, simplifying the experience for you. There are no maintenance demands or unfamiliar software to grapple with; just a streamlined virtual phone service tailored to meet your business goals. Relying on an outdated phone system can detract from your company’s professionalism and negatively affect your customer service standards. Whether you are an independent entrepreneur, a new startup, or an expanding business, we can help you present the same professional image that larger corporate phone systems offer, without the hassle of expensive equipment and complexity. AccessDirect specializes in affordable virtual business phone solutions that are customized to fit your specific requirements. With our services, you can concentrate on what truly counts: enhancing your business growth and effectively serving your clients. Ultimately, our system empowers you to maintain a high level of professionalism and efficiency in all your communications.

What is 8x8?

A single platform integrates cloud telephony, video collaboration, team messaging, contact center capabilities, and analytics, all in one place. By providing users with tailored features, organizations can significantly lower their overall ownership costs. This platform fosters collaboration among specialized team members and contact center staff, effectively breaking down silos within the organization. It features a comprehensive administration tool for easy system setup, along with user and data management functionalities. With just one license, users can seamlessly combine calling, directory services, video conferencing, messaging, and contact center operations. Enjoy enterprise-level reliability and high-quality cloud connectivity to link your business globally. Schedule, initiate, or participate in HD audio and video meetings without being restricted by device or location. Easily access your contacts from any device, whether they are internal colleagues or external partners. This intelligent and collaborative solution empowers organizations to enhance customer experiences, driving engagement and satisfaction. Ultimately, adopting such a versatile platform can lead to improved communication and efficiency across all levels of your business.

Media

Media

Integrations Supported

1CRM
Aisera
Calabrio Quality Management
Chatdesk
Chatlease
Chatterbox
CommunityWFM
Dubsado
Jiminny
Lariat Collections Platform
Motileo
New Era
Prodoscore
Refold
Roghnu
Rooster
Salesforce
Vonigo
Xplenty
Zendesk

Integrations Supported

1CRM
Aisera
Calabrio Quality Management
Chatdesk
Chatlease
Chatterbox
CommunityWFM
Dubsado
Jiminny
Lariat Collections Platform
Motileo
New Era
Prodoscore
Refold
Roghnu
Rooster
Salesforce
Vonigo
Xplenty
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19.95 per month
Free Trial Offered?
Free Version

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AccessDirect

Date Founded

1997

Company Location

United States

Company Website

www.messagingservice.com

Company Facts

Organization Name

8x8

Date Founded

1987

Company Location

United States

Company Website

www.8x8.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Online Fax

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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