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What is Axosoft?

Using Axosoft Release Planner can greatly enhance the efficiency of sprint planning by providing valuable insights into the capacity of sprints, teams, and individual members for optimal task distribution. The platform's Card View lets you visualize ongoing progress via a customizable kanban board, which includes features for editing item cards, logging hours, and tracking work-in-progress limits. With easy access to critical metrics, you can better ensure that releases stay on schedule. Axosoft's custom dashboards offer a concise overview of your team's velocity, expected shipping dates, and other essential information. Moreover, the process of converting emails into support tickets is frictionless, allowing you to engage with customer conversations seamlessly within Axosoft from beginning to end. You can also create an unlimited number of Wiki pages for test cases and documentation, which can be directly linked to Axosoft items for quick retrieval. Additionally, the option to set up a personalized Portal for customers allows them to create and adjust tickets without requiring paid Axosoft accounts. This robust set of tools not only offers power but also comprehensiveness, specifically designed to meet the unique needs of software developers while fostering collaboration and enhancing productivity. With these integrated features, teams can work with greater efficiency and maintain a more organized approach throughout their development workflows, ensuring that projects run smoothly and effectively.

What is ArcTicketing?

ArcTicketing streamlines the organization, prioritization, and allocation of support tickets to the right customer service agents. By adjusting the assignment rules with minimal effort, you can guarantee a quick response time for incoming inquiries. Moreover, the platform enables you to assess the quality and completeness of resolved tickets through a performance report, which provides insights into the average time taken to resolve each issue. The system also allows for the addition of users and the definition of their roles, clarifying their permissions, the ticket categories they will oversee, and the features they can utilize. In addition, you can explicitly set up your service level agreements (SLAs) to differentiate between tickets that need urgent responses and those that can be addressed later. This thorough strategy not only enhances ticket management efficiency but also fosters a more responsive customer service environment. Ultimately, adopting such a structured approach leads to improved customer satisfaction and operational effectiveness.

Media

Media

Integrations Supported

Active Directory
Bitbucket
BugHerd
Bugsnag
GitLab
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Keap
ProjectManager
Slack
Stackify Retrace
Stackreaction
TestComplete
TestLodge
Trello
Usersnap
Wufoo
Zapier

Integrations Supported

API Availability

API Availability

Pricing Information

$250 per year
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Axosoft

Date Founded

2002

Company Location

United States

Company Website

www.axosoft.com

Company Facts

Organization Name

Archarina

Company Location

United States

Company Website

www.archarina.io/products/office-apps/arc-ticket

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Task Management

Project Management

Agile Methodologies
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Traditional Methodologies

Scrum

Not specified

Categories and Features

Issue Tracking

Not specified

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