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What is Cogito?

The landscape of interactions within contact centers is experiencing a noteworthy change. With the rise of digital technology, conversations conducted over voice channels are becoming increasingly complex and serious, requiring a more personalized approach. In these pivotal moments, customer loyalty is largely dependent on the genuine connections formed during emotionally significant conversations. However, many companies struggle to adequately train their phone representatives—whether they are in-house, remote, or part of a Business Process Outsourcing (BPO) team—on the vital soft skills necessary for ensuring customer satisfaction. Additionally, there is often a lack of crucial behavioral insights that could drive improvements and clarify the impact of each customer interaction. To bridge this gap, Cogito offers an AI-based coaching platform designed to boost the emotional intelligence of phone representatives, which in turn fosters more impactful interactions with customers. This groundbreaking strategy not only aids in cultivating essential skills but also allows organizations to create a more compassionate customer service atmosphere. As companies implement these solutions, they can expect to see a marked improvement in both employee performance and customer satisfaction.

What is Arkis?

ARKIS is a solution specifically created to address the four most prevalent issues faced by contact centers while enhancing the efficiency of agents. This innovative platform aims to streamline operations and elevate the overall customer service experience.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Five9
Genesys Cloud CX
Locally AI
Salesforce

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Five9
Genesys Cloud CX
Locally AI
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cogito Corp

Date Founded

2007

Company Location

United States

Company Website

cogitocorp.com

Company Facts

Organization Name

Arkis

Company Website

www.arkis.io

Categories and Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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