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What is CommPeak?

CommPeak enables contact centers to optimize inbound and outbound communication with cloud-based platforms that boost productivity, strengthen customer engagement, and drive sustainable business growth at scale. CommPeak’s range of products and services cover every stage of communication. Increase outreach with predictive dialing and omnichannel messaging, or manage business calling with Cloud PBX, an internet-based phone system. Use HLR LookUp to identify and connect with active numbers, reach global markets with A–Z VoIP termination, and purchase DID numbers to maintain a local presence. With over 100 CRM integrations CommPeak works with the systems you already use. CommPeak’s products provide real-time performance monitoring, for increased operational visibility and control. Backed by AI-insights, a tier-1 provider network, and 24/7 live support, CommPeak’s robust infrastructure helps businesses cut costs, streamlines workflows, and supports business growth.

What is Comm100?

Comm100 is an international supplier of comprehensive communication solutions that cater to educational institutions, governmental bodies, and businesses of various scales. By utilizing Comm100's platform, these organizations can achieve an ideal mix of human interaction and automated responses, enabled by customizable live chat features, intelligent bots, and secure messaging, all managed within a single cohesive system. This integrated approach enhances customer engagement and streamlines communication processes effectively.

Media

Media

Integrations Supported

Salesforce
Shopify
Zapier
Dynamics 365 Customer Service
FYNXT
HubSpot CRM
LiveAgent
Pipedrive
monday CRM

Integrations Supported

Salesforce
Shopify
Zapier
Facebook
GoTo Meeting
Google Analytics
Jiva
Joomla!
LINE
Phone.com
Rambox
Telegram
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$75 per month
Free Trial Offered?

Pricing Information

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CommPeak

Date Founded

2012

Company Location

Hong Kong

Company Website

www.commpeak.com

Company Facts

Organization Name

Comm100 Network Corporation

Date Founded

2009

Company Location

Canada

Company Website

www.comm100.com

Categories and Features

Auto Dialer

Call Reporting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Business Phone Systems

Call Logging
Call Monitoring
Call Routing
IVR / Voice Recognition
Virtual Call Center

Business VoIP

Encryption
IVR / Voice Recognition
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Routing
IVR / Voice Recognition
SIP Trunking
Virtual Extensions

Predictive Dialer

Call Monitoring
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID

Sales Dialers

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Co-Browsing

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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