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What is CommView?

CommView Plus® is @Comm's latest and most sophisticated solution for Call Accounting and Reporting! Focused on enhancing user experience, it boasts a browser-based interface that is easy to use and navigate. This adaptable solution caters to a wide range of sectors, making it suitable for enterprises, organizations, and agencies of all sizes. Consistent with its predecessors, CommView Plus seamlessly integrates with any PBX or VoIP system, offering Call Detail Records (CDR) for diverse voice networks across various brands and models. This server-based application can function independently or be set up to oversee multiple locations and CDR sources, all while maintaining full operational effectiveness. CommView Plus provides data and information with remarkable near real-time speed! Furthermore, CommView Cloud® presents a cloud-based option for @Comm's latest Call Accounting and Reporting features, highlighting a quick deployment process and a cost-effective subscription model that reduces risk for users. With both solutions available, organizations can select the option that aligns best with their specific operational requirements. This flexibility allows companies to adapt their call accounting processes as they grow and evolve.

What is CommBox?

Imagining the future of customer communication entails establishing a sophisticated communication hub that facilitates both real-time and automated exchanges. By enhancing your customer support services, you can guarantee that your clients enjoy a premium experience, reaching out whenever it suits them best. Each customer should be treated as a unique individual, and CommBox’s robust platform can significantly improve your accessibility, featuring AI-powered automated customer service functionalities. Swiftly transform potential leads into dedicated customers while implementing your omnichannel strategy through CommBox's cutting-edge lead generation and sales resources. This all-encompassing omnichannel solution, driven by artificial intelligence, integrates all customer communications into a unified platform. Provide a fluid omnichannel experience customized to your customers' preferences, whether they opt for WhatsApp, SMS, chat, social media, email, video, or voice communications. Every interaction is efficiently overseen through a single, smart inbox, ensuring that no message is overlooked. By utilizing these innovative tools, businesses can cultivate deeper relationships with their customers and significantly enhance overall satisfaction, ultimately leading to long-term loyalty and success in the marketplace. Furthermore, a well-executed communication strategy can also lead to improved brand perception and customer advocacy, creating a positive feedback loop that benefits the entire organization.

Media

Media

Integrations Supported

Integrations Supported

Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
SAP Store
Salesforce Agentforce Marketing

API Availability

API Availability

Pricing Information

$77.00/month

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

@Comm

Date Founded

1982

Company Location

United States

Company Website

www.atcomm.com

Company Facts

Organization Name

CommBox

Date Founded

2013

Company Location

Israel

Company Website

commbox.io

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Telecom Expense Management

Billing for Voice
Call Monitoring
Chargeback Tracking
Internal Cost Allocation
Usage Reporting

Categories and Features

AI Call Center

Not specified

Call Center

Blended Call Center
Call Logging
IVR / Voice Recognition
Outbound Call Center
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

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