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What is CommView?

CommView Plus® is @Comm's latest and most sophisticated solution for Call Accounting and Reporting! Focused on enhancing user experience, it boasts a browser-based interface that is easy to use and navigate. This adaptable solution caters to a wide range of sectors, making it suitable for enterprises, organizations, and agencies of all sizes. Consistent with its predecessors, CommView Plus seamlessly integrates with any PBX or VoIP system, offering Call Detail Records (CDR) for diverse voice networks across various brands and models. This server-based application can function independently or be set up to oversee multiple locations and CDR sources, all while maintaining full operational effectiveness. CommView Plus provides data and information with remarkable near real-time speed! Furthermore, CommView Cloud® presents a cloud-based option for @Comm's latest Call Accounting and Reporting features, highlighting a quick deployment process and a cost-effective subscription model that reduces risk for users. With both solutions available, organizations can select the option that aligns best with their specific operational requirements. This flexibility allows companies to adapt their call accounting processes as they grow and evolve.

What is CommPeak?

CommPeak enables contact centers to optimize inbound and outbound communication with cloud-based platforms that boost productivity, strengthen customer engagement, and drive sustainable business growth at scale. CommPeak’s range of products and services cover every stage of communication. Increase outreach with predictive dialing and omnichannel messaging, or manage business calling with Cloud PBX, an internet-based phone system. Use HLR LookUp to identify and connect with active numbers, reach global markets with A–Z VoIP termination, and purchase DID numbers to maintain a local presence. With over 100 CRM integrations CommPeak works with the systems you already use. CommPeak’s products provide real-time performance monitoring, for increased operational visibility and control. Backed by AI-insights, a tier-1 provider network, and 24/7 live support, CommPeak’s robust infrastructure helps businesses cut costs, streamlines workflows, and supports business growth.

Media

Media

Integrations Supported

Integrations Supported

Dynamics 365 Customer Service
FYNXT
HubSpot CRM
Intercom
LXCRM
LiveAgent
Pipedrive
Salesforce
Shopify
UTIP
Zapier
Zoho CRM
monday CRM
popcorn

API Availability

API Availability

Has API

Pricing Information

$77.00/month

Pricing Information

$75 per month
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

@Comm

Date Founded

1982

Company Location

United States

Company Website

www.atcomm.com

Company Facts

Organization Name

CommPeak

Date Founded

2012

Company Location

Hong Kong

Company Website

www.commpeak.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Telecom Expense Management

Billing for Voice
Call Monitoring
Chargeback Tracking
Internal Cost Allocation
Usage Reporting

Categories and Features

Auto Dialer

Call Reporting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Business Phone Systems

Call Logging
Call Monitoring
Call Routing
IVR / Voice Recognition
Virtual Call Center

Business VoIP

Encryption
IVR / Voice Recognition
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Routing
IVR / Voice Recognition
SIP Trunking
Virtual Extensions

Predictive Dialer

Call Monitoring
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID

Sales Dialers

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

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