DVSAnalytics vs. Balto

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.

D&B Hoovers accelerates the journey from prospecting to establishing profitable client relationships more efficiently. By identifying crucial prospects and potential areas for growth, it serves as a powerful sales acceleration tool that leverages data and analytics. B2B sales professionals can engage with clients swiftly, enhancing their business development efforts. With access to comprehensive intelligence across more than 120 million business records, users gain valuable insights that empower their marketing and sales strategies. The platform features an intuitive interface alongside automated workflows, including alerts, triggers, and smart lists, which simplify the user experience. Furthermore, D&B Hoovers merges Dun & Bradstreet's extensive commercial database with advanced analytics to deliver a robust sales intelligence solution. This service also offers versatile search and list-building capabilities, real-time alerts, in-depth company profiles, and insightful research reports to support informed decision-making in the sales process. Overall, D&B Hoovers positions your organization for success by enhancing the efficiency and effectiveness of your sales efforts.

IncentX stands apart from typical sales commission software; it revolutionizes the way businesses approach incentive management. In an era where maximizing efficiency is crucial, incentX simplifies intricate calculations, making them feel like a breeze. By synchronizing the goals of your sales team with the broader objectives of the company, it fosters a unified workplace culture. Gone are the days of manual computations. Our platform offers swift and precise results, with seamless integration capabilities, particularly with major systems like SAP and Oracle NetSuite, ensuring continuous data connectivity. Yet, it goes beyond mere number crunching; our comprehensive analytics offer profound insights that inform and enhance your strategic planning. The efficient processes minimize the risk of errors, bringing together various teams, from sales to finance, in harmony. Every engagement with a customer presents a chance for growth, and incentX helps to maximize these critical moments, nurturing long-lasting relationships. With incentX, you elevate your management practices to new heights, paving the way for exceptional performance. In the competitive landscape, this software empowers you to not only keep pace but to lead the charge in your industry.

Oracle NetSuite is the leading AI-powered Cloud ERP platform, empowering organizations to connect and optimize every aspect of their business. Built on the principle of a single source of truth, NetSuite eliminates silos by integrating ERP, financials, CRM, ecommerce, HCM, and analytics into one centralized cloud solution. Its AI capabilities go beyond automation by analyzing real-time business data to deliver predictive insights, personalized recommendations, and actionable forecasts. With more than 42,000 customers, NetSuite is trusted by businesses across industries and geographies for its scalability and reliability. Companies can leverage it to automate accounting, streamline financial close processes, and manage complex global operations with ease. Its CRM and HR features enhance customer engagement and workforce efficiency, while its professional services automation helps teams manage projects, billing, and resources more effectively. For commerce-driven organizations, NetSuite offers omnichannel commerce capabilities that unify online, in-store, and B2B sales, providing a seamless customer experience. The built-in analytics and reporting modules give leaders real-time visibility into performance across departments, enabling faster, data-driven decision-making. Oracle further strengthens NetSuite with consulting, support, and partner ecosystems, ensuring smooth deployment and ongoing optimization. By blending advanced AI, robust business functionality, and global scale, NetSuite sets the standard for modern enterprise resource planning.

StarTree Cloud functions as a fully-managed platform for real-time analytics, optimized for online analytical processing (OLAP) with exceptional speed and scalability tailored for user-facing applications. Leveraging the capabilities of Apache Pinot, it offers enterprise-level reliability along with advanced features such as tiered storage, scalable upserts, and a variety of additional indexes and connectors. The platform seamlessly integrates with transactional databases and event streaming technologies, enabling the ingestion of millions of events per second while indexing them for rapid query performance. Available on popular public clouds or for private SaaS deployment, StarTree Cloud caters to diverse organizational needs. Included within StarTree Cloud is the StarTree Data Manager, which facilitates the ingestion of data from both real-time sources—such as Amazon Kinesis, Apache Kafka, Apache Pulsar, or Redpanda—and batch data sources like Snowflake, Delta Lake, Google BigQuery, or object storage solutions like Amazon S3, Apache Flink, Apache Hadoop, and Apache Spark. Moreover, the system is enhanced by StarTree ThirdEye, an anomaly detection feature that monitors vital business metrics, sends alerts, and supports real-time root-cause analysis, ensuring that organizations can respond swiftly to any emerging issues. This comprehensive suite of tools not only streamlines data management but also empowers organizations to maintain optimal performance and make informed decisions based on their analytics.

Sendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively. Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.

Linxup stands out as a premier provider of tracking solutions for vehicles and assets, catering to various sectors including fleets and service organizations. By offering robust yet user-friendly GPS services through a software-as-a-service (SaaS) platform, Linxup equips companies with essential data to enhance fleet oversight, boost the efficiency of mobile workers, and lower operational expenses. Our products range from straightforward plug-and-play devices that can be set up in moments to user-friendly interfaces that ensure a seamless experience, demonstrating that functionality does not have to come at the expense of ease of use. Our software is rich in features while maintaining a focus on simplicity, allowing for customizable reports and alerts alongside comprehensive mobile applications. We collaborate with other management software providers to effortlessly incorporate our GPS data into their platforms, enabling their clients to maximize productivity while safeguarding their assets. Additionally, we empower our clients to enhance our offerings by providing them with tools and resources from various other providers. Renowned for our cooperative approach and commitment to going above and beyond for our partners, we have become the go-to GPS vendor in the industry. Our dedication to service and innovation sets us apart, ensuring that our clients receive the best solutions available.

Embrace the future of mentoring with Mentornity, the go-to solution for top organizations dedicated to fostering talent through cutting-edge mentoring initiatives. This all-encompassing platform effectively oversees all facets of mentoring, promoting engagement and ensuring a lasting positive influence. Key Features Crafted for Excellence: - Comprehensive Analytics: Track and evaluate success as it happens. - Personalized Matching Algorithms: Achieve ideal mentor-mentee pairings. - Customized Onboarding Experiences: Adapt the journey for each individual participant. - Calendar Synchronization: Easily manage schedules across various platforms. - Integrated Video Calling: Enable face-to-face conversations directly within the application. - Efficient Scheduling: Optimize time management and productivity. - Automated Workflows: Enhance every stage for maximum efficiency. - Defined Mentoring Frameworks: Direct relationships with a structured approach. - Flexible Customization Options: Adjust the platform to meet the specific needs of your program. - Engaging Communication Features: Maintain participant involvement through interactive messaging, comprehensive notes, and timely updates using surveys and announcements, ensuring a vibrant mentoring experience. Furthermore, Mentornity’s user-friendly interface makes it accessible for all, empowering both mentors and mentees to thrive in their developmental journeys.

The Ultimate Operator Tool for All Your Needs. Efficiently manage a greater number of rides in less time—it's straightforward, it's software. With Instant Booking & Payment, you can secure rides and receive payments without delay. Not only will you appreciate it, but your clients will too. Enhanced Dispatch Technology ensures that both drivers and passengers stay informed and connected. Automated Sales make it easy to follow up on proposals and offers effortlessly, without any manual effort. Enjoy the benefit of more rides through complimentary leads, translating directly into increased profits. Your business is bound to expand as you boost your revenue by booking and dispatching more rides from a single platform. Save valuable time and streamline processes by automating your marketing and sales initiatives. Ultimately, prioritize delivering exceptional service to ensure every customer has a remarkable experience. As a result, your reputation will grow alongside your business success.